Hello, this is Jim Rankin with this week's Take 5. I would like to take a few minutes to provide an update on our operations at the Milwaukee airport Ramp.
I am pleased to report that things are running much more smoothly and that there is a marked improvement in operations. Each week, our Ramp workers are becoming more experienced at their jobs. Long delays, those of 15 minutes or more, have been drastically reduced. On an average day, we experience many fewer total delays and the majority of those delays are much shorter. However, the operations are still fragile, and will continue to be that way, until the experience level of our employees is increased.
We are making progress. We no longer need the assistance of volunteers from around the company. However, we are still using temporary workers and continue to be pleased with the quality of work they provide. In fact, we have hired more than 20 of these people to be Skyway employees. Our returning Midwest Airlines employees are also doing a great job and we are very appreciative of their efforts. We are still hiring new workers each week, some for the Skyway Ramp and some for the Midwest Ramp. At the same time, we are in the process of building training schedules that will allow us to consolidate work on both Ramps. Consolidation will contribute the largest savings to our plan and it is imperative we get to that point as quickly as possible.
Additionally, we are placing a greater emphasis on training people for skilled positions. These positions include team captains, pushback drivers and transfer agents. While we have enough staffing on the ramp, we need to build more bench strength in these critical positions.
In a Take 5 a few weeks ago, I said that the Ramp consolidation was meant to accomplish two goals – retain quality and reduce costs. We're not there yet, but with each passing day we get closer to achieving these goals. Our system On Time Performance is vastly improved and our customers are noticing. Our Customer Service Excellence numbers for August are back on a positive trend and our Care Check survey reported some of the highest values we have seen.
Thanks to everyone for their patience during these past months, especially those who have been impacted by the transition. And to everyone who has worked so diligently to make this transition work.
"I am pleased to report that things are running much more smoothly and that there is a marked improvement in operations."
Really, guess he should've been there on sunday afternoon, the place totally fell apart at D52.
"Consolidation will contribute the largest savings to our plan and it is imperative we get to that point as quickly as possible."
I don't see how this will work as there are different company ramp policies that could lead to injury at D52. ie: at D52 walking under the wings is a big no-no, we've got props..I can only imagine. And we had a vetern ramper who is based on the midwest ramp, come over to help at D52 and damn near tail stood a 328. You can load as much as you want onto an empty 717 but no a 328.
"Additionally, we are placing a greater emphasis on training people for skilled positions."
Yeah, they've been saying this for months now...well over 6. But the help we have these days just doesn't have the learning curve needed.