Having not flown UA
in a long, long time I am scheduled out of ANC
tomorrow. As is my habit I called to confirm the reservation and ensure there were no bizarre changes.
At about 2030(Alaska Time) I called the UA
Reservation number and I press "3", existing reservation. And some gawddamn computer talks and talks, and there I sit talking back to the damn thing and finally, it's able to understand my Record Locator and begins to run through my reservation.
Continually saying, UA
Flight 700 departing tonight
at 2255 blah, blah, blah.
First of all the info was incorrect, and I knew it to be incorrect, I'm not leaving until tomorrow night. I finally managed to get that automated POS
shut up long enough to get a HUMAN on the phone.
Secondly, aren't these things properly programmed? Don't they know from which time zone one is calling? Is this the norm for UA these days, these computerized voice POCs?
They are obnoxious. Please, please get rid of that computerized crap and get me a human.
Lastly, when I got a human, the experience was as pleasant as having my Prostate Checked. Spoke to me like I had never flown a day in my life.
I trust this will not be a precursor to my flights on UA
. . .
Geez, I wish CO
had a decent, quick connection to BHM
- and would accept my US miles!!!
[Edited 2005-10-08 10:03:44]
FOR THOSE THAT FOUGHT FOR IT, FREEDOM HAS A FLAVOR THE PROTECTED WILL NEVER KNOW OR UNDERSTAND