ARGinLON
Topic Author
Posts: 550
Joined: Wed Jun 22, 2005 6:26 pm

FR & U2: Why Don’t They Offer Online Check-in?

Mon Oct 24, 2005 9:39 pm

It surprises me since both Easyjet and Ryanair use the internet as their main selling channel and advertise their websites extensively.

Needless to say this will avoid all those horrible check-in queues at UK airports (LGW for example in the case of Easyjet) and will reduce operating cost dramatically.

I know that their operations in some airports are very small but this should be offer at least in STN/LTN/LGW (I flew from Biarritz earlier this year and check-in was done manually!!!!)

I’m not very savvy in LCCs issues but if you know the reasons (surely should be one) pls let me know
 
sevenair
Posts: 1494
Joined: Sun Feb 04, 2001 7:18 am

RE: FR & U2: Why Don’t They Offer Online Check-in?

Mon Oct 24, 2005 9:47 pm

im not sure why, but maybe in future we will see it. EZY are now offering the 'selfserve' check-ins at some airports. Perhaps the next step would to be offer an online check-in. Im not sure if any airline has gone direct from traditional check-in to online, so in terms of natural progression, i bet they will eventually. It could be to do with the 'first come, first board' principle-if you already have y ou boarding card printed, theres no incentive to get to the aiport/gate early as per the usual method. Im probably wrong, but thats me thoughts on the matter.
 
Pe@rson
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Joined: Sat Jan 13, 2001 6:29 pm

RE: FR & U2: Why Don’t They Offer Online Check-in?

Mon Oct 24, 2005 9:49 pm

Yes, I too am surprised, especially when 97-98% of all bookings made by FR are made over the 'net. Internet check-in seems an obvious choice, but there must be some reason as to why it has not been implemented yet. So long as it runs faultlessly, I don't foresee many problems; indeed, it will also assist in reducing costs for the airline and reducing the hassle factor for customers.
"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
 
Joost
Posts: 1841
Joined: Wed Apr 20, 2005 8:27 pm

RE: FR & U2: Why Don�t They Offer Online Check-in?

Mon Oct 24, 2005 10:05 pm

Do people that check-in online arrive later at the airport? I do think so, causing:

1. greater chance of delayed passenger
2. pax have less time to spend on the airport, buying coffee, sandwiches, cd's, etc. on the airport. I do think that a part of the deal of the LCCs with the airport, is that the carriers bring passengers to the airport to let them spend money, in exchange for the very low charges they have to pay.
 
airxliban
Posts: 4285
Joined: Wed Oct 01, 2003 12:14 pm

RE: FR & U2: Why Don’t They Offer Online Check-in?

Mon Oct 24, 2005 10:09 pm

Quoting Joost (Reply 3):
Do people that check-in online arrive later at the airport? I do think so, causing:

1. greater chance of delayed passenger
2. pax have less time to spend on the airport, buying coffee, sandwiches, cd's, etc. on the airport. I do think that a part of the deal of the LCCs with the airport, is that the carriers bring passengers to the airport to let them spend money, in exchange for the very low charges they have to pay.

Works for WN. But if they don't assign seats #1 shouldn't be a big deal.
PARIS, FRANCE...THE BEIRUT OF EUROPE.
 
Billy
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Joined: Sun Jul 23, 2000 11:18 pm

RE: FR & U2: Why Don’t They Offer Online Check-in?

Mon Oct 24, 2005 10:15 pm

I think it might have something to do with picture ID checking. U2 and FR require passports or pic ID even on domestic sectors so that they can screw pax for name change charges. On-line check-in gets around this issue. The flights I have taken never have gate ID checks, only at check-in.
 
ahlfors
Posts: 1281
Joined: Mon Oct 23, 2000 1:44 am

RE: FR & U2: Why Don’t They Offer Online Check-in?

Mon Oct 24, 2005 10:38 pm

Quoting Billy (Reply 5):
I think it might have something to do with picture ID checking. U2 and FR require passports or pic ID even on domestic sectors so that they can screw pax for name change charges. On-line check-in gets around this issue. The flights I have taken never have gate ID checks, only at check-in.

When I flew out of GVA on U2, they had self-service check-in, which I used, and the passport was only checked at the gate - the same would work for internet check-in.
 
ARGinLON
Topic Author
Posts: 550
Joined: Wed Jun 22, 2005 6:26 pm

RE: FR & U2: Why Don’t They Offer Online Check-in?

Mon Oct 24, 2005 10:48 pm

I understand the ID issue for domestic flights but not for international ones which account for the vast majority of the bookings.
As someone said, the airport contract may include this condition (in one way or the other) and may be part of the deal to get cheaper airport charges.

Having said that, still doesn’t make sense to me.
 
Sabena332
Posts: 14938
Joined: Wed May 09, 2001 3:57 am

RE: FR & U2: Why Don’t They Offer Online Check-in?

Mon Oct 24, 2005 11:03 pm

See Ryanair Wants To Offer Internet Check-In (by Sabena332 Sep 8 2005 in Civil Aviation)

Patrick
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