brokenrecord
Posts: 747
Joined: Tue Jul 12, 2005 6:45 am

Possibly The Best Domestic Service I Have Ever Had

Tue Oct 25, 2005 6:45 am

I don't want to make this a trip report, but simply to say wow.

Yesterday, on US flight 1238, DCA to BUF, I had what I probably consider the best service I have ever had on a domestic flight. I was seated in 1D, my favorite seat, in an empty F class (only 6 people to fill 12 seats). The F/A was an older, somewhat large lady named Rhonda, who I can only guess has been with US for a long time, probably through a few airlines in US history. She memorized each of our names before coming around for service, didn't leave us with an empty glass, and pretty much forced snacks down our throats. She also knew who in the cabin were Chairman's Preferred members (all but two of us were), and on her last round through the cabin before landing, came around and personally thanked each of us for our business.

In the 18 months that I have been flying US almost exclusively, I have never experienced this type of customer service. It was simply awesome for a 50 minute flight.

I will absolutely be writing US to praise her service.

If it matters to anyone else, she is on an A319, serving F.

[Edited 2005-10-24 23:46:26]

[Edited 2005-10-24 23:46:52]
 
Sabena332
Posts: 14938
Joined: Wed May 09, 2001 3:57 am

RE: Possibly The Best Domestic Service I Have Ever Had

Tue Oct 25, 2005 7:00 am

Sounds indeed like excellent service. Such a personal and professional service is very rare in domestic American First Classes or in Business Classes on flights within Europe.

The only time I made a similar experience like you was on a Cathay Pacific flight from BKK to HKG and back, my girlfriend and I received excellent service and the F/A's did also address us by our names, very nice touch.

Quoting Brokenrecord (Thread starter):
I will absolutely be writing US to praise her service.

I am glad you will do that, most people do only write to airlines when they want to complain, never to praise them (or one of their employees). Once I wrote BA to thank them for an upgrade for me and my girlfriend, guess what, they wrote back that they are pleased that they could satisfy us and sent additionally a bottle of Moet bubbly with the remark: "Enjoy it with your girlfriend". That's class!

Patrick
NZ1's mother is a disgusting crack-whore and his father is a worthless alcoholic!
 
socalfive
Posts: 474
Joined: Sat Mar 10, 2001 5:37 am

RE: Possibly The Best Domestic Service I Have Ever Had

Tue Oct 25, 2005 7:11 am

In all honesty, the best service I've ever had on a legacy is on a US flight from San Diego to Charlotte a few years ago. I expected less and got a whole lot more. Seems the crew performed well against all odds, even back then, good for them.
 
ikramerica
Posts: 13772
Joined: Mon May 23, 2005 9:33 am

RE: Possibly The Best Domestic Service I Have Ever Had

Tue Oct 25, 2005 7:25 am

Best commuter service I ever had was on US express from MIA to EYW. They were taking me after AA misconnected, and they treated me well from beginning to end, including a voucher and overnight kit because my luggage didn't arrive (since AA never got it to them). It wasn't their fault and I even tried to not take the voucher, but they insisted, and delivered my bag to the house the next day.

I've always had good service of COex, but this US express service was better, maybe because I was already frazzled by being run all over MIA and was happy to be treated like a real person.
Of all the things to worry about... the Wookie has no pants.
 
whitehatter
Posts: 5180
Joined: Sat Jun 12, 2004 6:52 am

RE: Possibly The Best Domestic Service I Have Ever Had

Tue Oct 25, 2005 7:33 am

I haven't experienced it myself, but everyone I have spoken to who uses it, raves over Envoy Class on US transatlantics. TBH I haven't heard anyone say anything bad about current US products apart from on here.
Lead me not into temptation, I can find my own way there...
 
F27XXX
Posts: 617
Joined: Fri Oct 22, 2004 6:53 pm

RE: Possibly The Best Domestic Service I Have Ever Had

Tue Oct 25, 2005 7:40 am

I flew Delta SONG back in august with my partner and my Downs Syndrome and partially paralyzed younger brother.

LGA-PBI and back. The flight (and ground) crews in both directions were phenominal, as were the folks in res that i dealt with while making the res and a subsequent flight change. Please check out my Trip Report on the experience.

I wrote to DL Consumer Affairs and mentioned the names of all the Song employees i had names. They replied genuinely appreciative that someone took the time to write about a good experience and with the assurance that the employees involved would receive the thanks I expressed in my letter.

They're a class act all the way around and hooked me as a loyal customer for sure.

Tony  wave 
I'M BAAAAAAAACK!
 
jetdeltamsy
Posts: 2688
Joined: Tue Nov 14, 2000 11:51 am

RE: Possibly The Best Domestic Service I Have Ever Had

Tue Oct 25, 2005 8:52 am

Quoting Brokenrecord (Thread starter):
I had what I probably consider the best service I have ever had on a domestic flight.

I was staying in a hotel with several US crew members Saturday evening. They are so excited about the possibities created by this merger. This is perhaps the first good news the employees have experienced in over 4 years.

They talked about the possibilities of the less senior folks losing their jobs, but the senior folks seem to have hope for the future.

I'm really glad for them.
Tired of airline bankruptcies....EA/PA/TW and finally DL.
 
N908AW
Posts: 864
Joined: Thu Aug 11, 2005 1:05 pm

RE: Possibly The Best Domestic Service I Have Ever Had

Tue Oct 25, 2005 8:59 am

Quoting Sabena332 (Reply 1):
I am glad you will do that, most people do only write to airlines when they want to complain, never to praise them (or one of their employees). Once I wrote BA to thank them for an upgrade for me and my girlfriend, guess what, they wrote back that they are pleased that they could satisfy us and sent additionally a bottle of Moet bubbly with the remark: "Enjoy it with your girlfriend". That's class!

Fantastic! Maybe I need to write more airlines...
'Cause you're on ATA again, and on ATA, you're on vacation!
 
Sabena332
Posts: 14938
Joined: Wed May 09, 2001 3:57 am

RE: Possibly The Best Domestic Service I Have Ever Had

Tue Oct 25, 2005 9:17 am

Quoting N908AW (Reply 7):
Fantastic! Maybe I need to write more airlines...

Yeah, didn't expect the bottle bubbly, very nice!

Complain about as many airlines as you can, and you will be an alcoholic in a month.  Wink

Patrick
NZ1's mother is a disgusting crack-whore and his father is a worthless alcoholic!
 
wjcandee
Posts: 5188
Joined: Mon Jun 05, 2000 12:50 am

RE: Possibly The Best Domestic Service I Have Ever Had

Tue Oct 25, 2005 9:21 am

I had a similar service on US from CLT-LGA a few months ago in First, and wrote about it on here. Simply unbelievable service provided as a matter of course by a veteran male f/a. While we were pinching ourselves to be sure that we weren't dreaming, he seemed almost surprised that we were so surprised. Gotta love people who make it a point to do their job well, time after time, and take pride in doing it. Shows what one person can do to elevate a whole group's perception of a company.
 
sampa737
Posts: 463
Joined: Mon May 09, 2005 2:20 am

RE: Possibly The Best Domestic Service I Have Ever Had

Tue Oct 25, 2005 9:58 am

Well from here in Brasil, the US carriers could take a lesson from TAM. At the end of the red carpet, to which you walk on before entering the plane, the first officer and head flight attendant greet you. Once on board you are offered chocolates and a newspaper. During the flight, no matter how long the flight, beverages and a snack, if not a meal are served at no cost. Service on TAM has always been outstanding. Then I arrive in the US and wonder why the 3rd world treats her airline customers better!
 
brokenrecord
Posts: 747
Joined: Tue Jul 12, 2005 6:45 am

RE: Possibly The Best Domestic Service I Have Ever Had

Tue Oct 25, 2005 10:18 am

In the midst of all the US bashing I see on here, I am glad there are others who have good experiences with them.
 
Cadet57
Posts: 7174
Joined: Mon Jul 25, 2005 2:02 am

RE: Possibly The Best Domestic Service I Have Ever Had

Tue Oct 25, 2005 10:28 am

Quoting Sabena332 (Reply 1):
Quoting Brokenrecord (Thread starter):
I will absolutely be writing US to praise her service.

I am glad you will do that, most people do only write to airlines when they want to complain, never to praise them (or one of their employees).

I did the same back in august with oddly enough US it wsa us 286 AUA-BOS and atfirst the flight imho was off to a rocky start, delayed almost an hour because crew was stuck in customs. But the moment I got onboard, the flight was 200% better than expected, entire COACH crew was magnificent, never an empty cup, or belly for that matter... Boy those ham sandwhiches were good, and upon landing as I was walking from the back row, I stopped by the front office, thanked the folks up there, but then actually stood chatted while final checks were being done, then was invited for some photos-FREAKIN SWEET! Mum wasent pleased but she understood, plane-nut son meets US A319 driver... Anyways long story short, sent em a letter, got a voucher towards my next flight! BDL-CHS here I come!
Doors open, right hand side, next stop is Springfield.
 
sq212
Posts: 263
Joined: Mon Jun 06, 2005 6:14 pm

RE: Possibly The Best Domestic Service I Have Ever Had

Tue Oct 25, 2005 10:32 am

You're fortunate to have that experience. Many times somebody always treated better than a nobody. Many years ago, I was on a flight to San Diego and was seated beside a guy named Phil Mickelson (don't know him). The cabin attendant also remembered each of our names. But she treated the guy like a king. An experience I never forget.

Cheers
 
Cadet57
Posts: 7174
Joined: Mon Jul 25, 2005 2:02 am

RE: Possibly The Best Domestic Service I Have Ever Had

Tue Oct 25, 2005 10:35 am

Quoting Sq212 (Reply 13):
I was on a flight to San Diego and was seated beside a guy named Phil Mickelson

Isnt that a golfer?
Doors open, right hand side, next stop is Springfield.
 
CXA330300
Posts: 1258
Joined: Wed May 26, 2004 5:51 am

RE: Possibly The Best Domestic Service I Have Ever Had

Tue Oct 25, 2005 10:42 am

I got very nice service on US in Y LGA-DCA-LGA a few months ago. I hope they don't go kaput!
AC/AA/UA/DL/B6/WN/US*/CO*/FI/BA/IB/AF/SK/LX/Sabena*/TK/LY/SA/MN/SW/AM/CE*/CX/CA/MU/JL/SQ/TG/MH/KA/5J
 
georgiaame
Posts: 951
Joined: Sat Aug 13, 2005 7:55 am

RE: Possibly The Best Domestic Service I Have Ever Had

Tue Oct 25, 2005 10:53 am

Isn't it amazing how a person reacts to being called by his name?

6 months ago, we were all expecting a liquidation of USAir. Isn't it amazing what a little customer service from the low man on the totem pole can achieve is a very short period of time?

So backers of all those to be unmentioned domestic carriers: What is so difficult about making an attempt at making your customer feel good? What is so difficult about addressing me by name? What is so difficult about trying to provide a modicum of service, after you have taken a chunk of money from your customer. (And I don't want to hear BS about how deeply discounted domestic fares are today! Once you have taken my money, you will provide me with the service I expect, or I don't need to come back to you!)

Way to go US. I never thought of using you as a carrier before. But I will now. Especially since I have my local carrier to compare you with
"Trust, but verify!" An old Russian proverb, quoted often by a modern American hero
 
sq212
Posts: 263
Joined: Mon Jun 06, 2005 6:14 pm

RE: Possibly The Best Domestic Service I Have Ever Had

Tue Oct 25, 2005 10:57 am

Quoting Cadet57 (Reply 14):
Isnt that a golfer?

Yes, indeed he is a superstar in golf. I found that out a week after. Now, I presumed he has his own jet, just like Tiger Woods?

Cheers
 
TonyBurr
Posts: 1060
Joined: Tue Mar 27, 2001 1:00 pm

RE: Possibly The Best Domestic Service I Have Ever

Tue Oct 25, 2005 11:00 am

Brokenrecord, do write US about the good experience. I often ask where they are based and send a copy of the letter to them at the airport station so they can have a copy for their file. Sometimes they will give you their employee ID number, rather then their first name, which I can understand.

I have been flying US alot lately (two flights today) and have been very pleased with service! I hope it is a sign of things to come.
 
ckfred
Posts: 4734
Joined: Wed Apr 25, 2001 12:50 pm

RE: Possibly The Best Domestic Service I Have Ever Had

Tue Oct 25, 2005 3:55 pm

If an employee is does an exceptional job, do write a letter or send an e-mail. According to a friend of mine at AA, those letters wind up in employee personnel files.

That means when an employee goes for a promotion to supervisor or any other upgrade in employment status, letters of praise will be reviewed by higher-ups.

I've written several letters regarding CSAs and F/As that went above and beyond what I expected.
 
trekster
Posts: 4319
Joined: Fri Dec 26, 2003 2:47 am

RE: Possibly The Best Domestic Service I Have Ever Had

Tue Oct 25, 2005 11:39 pm

I too had first class service in economy when i flew US to Vegas last year. The crews were amazing, espcaily on the domestic service from PHL to LAS.

Cabin crew were amazing, asked for a note to be passed to the captain asking for our route, Alt etc, and she came back with a drink, loads of maps and a invite to the cockpit on landing.
Im glad the merger has gone thru, they will survive Smile

Yes us employees do get to see your letters. It makes our day to see them so keep em coming if you get good service, WHEN you get good service i should say. I have passengers on the phone asking why im so cheery at 730 in the morning, or 930 at nite, i just say i love my job Smile
Where does the time go???
 
Amy
Posts: 1109
Joined: Thu Feb 10, 2005 9:48 am

RE: Possibly The Best Domestic Service I Have Ever

Wed Oct 26, 2005 12:02 am

Nice one, US Airways, long may it continue.

Other carriers - take note!
A340-300 - slow, but awesome!
 
Bicoastal
Posts: 2446
Joined: Wed Oct 06, 1999 5:56 am

RE: Possibly The Best Domestic Service I Have Ever Had

Wed Oct 26, 2005 12:12 am

Cheers to the slightly older and less than thin flight attendants out there. I, too, have found them to be the most professional, friendly and experienced. To all of you sexist tweens (teenagers/twentysomethings), who expect flight attendants to be ultra thin sex symbols, I say take note of Brokenrecords good experience.
Airliners.net has many forums. It has spell check and search functions. Use them before posting!
 
kaniksu
Posts: 189
Joined: Tue Apr 12, 2005 12:54 pm

RE: Possibly The Best Domestic Service I Have Ever Had

Wed Oct 26, 2005 12:47 am

I really regret not writing a letter after an experience with Delta in March. After being treated very unprofessionally by one person at the ticketing counter and about ready to give up the first person just left without even finishing helping me to go on a smoke break. An older lady came in and was wonderful and took care of my problem and pretty much went above and beyond what I even expected her to do and was so nice to me and I told she told me she would see me in the morning... but unfortunately I could not find her to get her name or anything. If it wasn't for her I probably would have never flown Delta again.
 
skyhigh777
Posts: 334
Joined: Sun Aug 14, 2005 7:07 am

RE: Possibly The Best Domestic Service I Have Ever Had

Wed Oct 26, 2005 12:55 am

Quoting Sampa737 (Reply 10):
Well from here in Brasil, the US carriers could take a lesson from TAM

I agree. The best service I have ever received was on a TAM flight from Miami to Sao Paulo in Business class. The fairly young and very attractive female FA was extremely friendly, professional, and helpful. She knew all of us by name and was always offering drinks and snack, even prior to take off. It was truly a memorable experience, and I have even experienced very good service in coach on TAM as well. Truly a first class airline. Althought I must say that everytime I have flown United, I have experienced good service on them as well.
Prepare for take-off.
 
DC10Forever
Posts: 81
Joined: Tue Oct 18, 2005 10:25 pm

RE: Possibly The Best Domestic Service I Have Ever Had

Wed Oct 26, 2005 1:27 am

I agree that TAM and LAN have the best in flight service in Latin America. Much better to some US carriers. I have just returned from a trip to Hawaii (GRU-DFW-HNL-OGG-ORD-MIA-GRU) with AA and the service is getting worst everyday. The flight HNL-OGG with Hawaiian Airlines was really good.

Quoting Brokenrecord (Reply 11):
At the end of the red carpet, to which you walk on before entering the plane, the first officer and head flight attendant greet you.

It is not the First Officer but the Captain that waits the passengers at the front door of the aircraft. The F/O must stay at the cockpit preparing the acft for the flight. Those are TAM's rules.

In the other hand, some Varig crew members that I have spoke consider this an offense to the Captain. They say that the pilot is an aviator and not a doormen.

Regards,
Better one flying than two grounded
 
ikramerica
Posts: 13772
Joined: Mon May 23, 2005 9:33 am

RE: Possibly The Best Domestic Service I Have Ever Had

Wed Oct 26, 2005 2:38 am

Now that US has merged with HP, I hope they bring the US service to HP, because HP was second rate. As an LAX customer, I'll fly US more if their service really is what it was on the East Coast. Anyone have experience with the "new" US out west?

Quoting GeorgiaAME (Reply 16):
Isn't it amazing how a person reacts to being called by his name?

Very true. I've stayed a Ritz Carlton hotels in the past, and they make a point of trying to learn your name as quickly as possible, even the valets, and it makes you feel very welcome.

Quoting Sq212 (Reply 17):
Yes, indeed he is a superstar in golf. I found that out a week after. Now, I presumed he has his own jet, just like Tiger Woods?

Sure, but they don't use their jets 100% of the time. Can get very expensive.
Of all the things to worry about... the Wookie has no pants.
 
VSlover
Posts: 1860
Joined: Sat Feb 07, 2004 1:36 am

RE: Possibly The Best Domestic Service I Have Ever Had

Wed Oct 26, 2005 3:00 am

its always good to hear positive reports on service.

i have had four flights that stand out for great service. in all cases i was welcomed on board with a simple "hello, how are you today" and then once seated i was called by my name to take my drink/meal order, there was always a full glass on my tray and any requests were filled promptly (can i get another pillow) and eventually thanked for flying.

all flights were on AA in either F or J class but it was on flights MIA-LGA, JFK-LAX, ORD-HNL, SMF-DFW. its amazing how great you feel about your day when you get service like this.
 
Beaucaire
Posts: 3888
Joined: Sun Sep 14, 2003 4:48 am

RE: Possibly The Best Domestic Service I Have Ever Had

Wed Oct 26, 2005 3:14 am

"I will absolutely be writing US to praise her service."

it is good to read positive posts from time to time - away from A versus B trash and stupid pro-whatever against pro-whoever topics.
Writing to the airline management to report good service-attitude is a great thing to do and will defenitely help that particular crew-member in her anual review.It doesn't cost anything to be positive - it is just a rewarding and constructive way of dealing with each other...
One should try to be more positiv- no? ( even on this forum..)
Please respect animals - don't eat them...
 
sampa737
Posts: 463
Joined: Mon May 09, 2005 2:20 am

RE: Possibly The Best Domestic Service I Have Ever Had

Wed Oct 26, 2005 3:24 am

Quoting Brokenrecord (Reply 11):
In the midst of all the US bashing I see on here, I am glad there are others who have good experiences with them.

Definately, you are correct. I have had good experiences especially with Delta and most recently on American. In fact, I can not remember a time I have had bad service with Delta and employees are generally helpful and friendly. On a trip back from MEM to GRU, AA went out of their way to make sure my son and I were taken care of after the flight was overbooked.

Quoting DC10Forever (Reply 25):
It is not the First Officer but the Captain that waits the passengers at the front door of the aircraft. The F/O must stay at the cockpit preparing the acft for the flight. Those are TAM's rules.

Thanks for that correction. Either way, nice touch TAM!
 
Pomnath
Posts: 384
Joined: Sat Oct 01, 2005 6:55 am

RE: Possibly The Best Domestic Service I Have Ever Had

Wed Oct 26, 2005 3:34 am

I may be the exception to the rule here, but the best attitudes I got on domestic flights in the US have always been on South West. The rest, the so-called full service and legacy carriers, leave you feeling short changed especially if you are not all that frequent in the US and are used to Gold/Platinum etcetc kind of level service in Asia.
Sea to Sky, Racists should Die!!
 
AIR757200
Posts: 1466
Joined: Mon Jul 17, 2000 8:30 am

RE: Possibly The Best Domestic Service I Have Ever Had

Wed Oct 26, 2005 3:47 am

Be sure to write US letting them know of her excellent service. Note the flight, date, and her name.
 
AirWillie6475
Posts: 2372
Joined: Thu Jan 27, 2005 1:45 pm

RE: Possibly The Best Domestic Service I Have Ever Had

Wed Oct 26, 2005 4:41 am

Your experience would have been a little more meaningful if you were sitting in th back of the plane instead of first class. Good service in Firstclass is a given.
 
Beaucaire
Posts: 3888
Joined: Sun Sep 14, 2003 4:48 am

RE: Possibly The Best Domestic Service I Have Ever Had

Wed Oct 26, 2005 4:50 am

Quoting AirWillie6475 (Reply 32):
Your experience would have been a little more meaningful if you were sitting in th back of the plane instead of first class. Good service in Firstclass is a given.

This statment is unfortunately not always correct.
I recall at least two flights on LH first class ( from Muscat and Cairo ) where staff was extremely unpleasant and arrogant.It should not happen but it does - sometime staff in first seem to catch a snobby-superior behaviour that is incompatible with making high-yield passengers feel at home.
Please respect animals - don't eat them...
 
brokenrecord
Posts: 747
Joined: Tue Jul 12, 2005 6:45 am

RE: Possibly The Best Domestic Service I Have Ever Had

Wed Oct 26, 2005 5:24 am

Quoting Ikramerica (Reply 26):
Anyone have experience with the "new" US out west?

Actually, I have already. I flew a segment run two weeks ago (ORF-CLT-PHX-TUS-PHX-CLT-ORF), with the express intention of flying HP as well as US. I was treated to the Mesa CRJ900 on the PHX-TUS-PHX legs, and had a great time on both segements. This trip brought to light some the kinks in the integration process (issued boarding cards for 2F, although 1F was reserved for me), but everything went pretty darn smooth if I do say so myself. One thing I noted and found interesting, was on those two legs, at both the gate and on board, the flights were introduced as "America West Express, now US Airways Express flight xxxx." I thought that was pretty cool. Airside terminal ops at PHX seemed to be looking pretty good.

Quoting Beaucaire (Reply 33):
This statment is unfortunately not always correct.

Definitely true. I had two experiences recently that, while not bad per se, it highlighted the fact that F does not always get the best service.

Example on a flight ORF-CLT last Wednesday:
F/A = "We will be landing in Atlanta shortly."
Me (jokingly) = "Did you previously work for Delta?"
F/A = "No, why?"
Me = "Because you just announced that we were going to be landing in Atlanta shortly, and we are going to Charlotte."
F/A (With a stern face, in a stern voice) = "I most certainly did not. You must have misheard me."
Me (chuckling) = "Ok."
Guy next to me = " I heard her say Atlanta too."

She obviously had no sense of humor. =)
 
brokenrecord
Posts: 747
Joined: Tue Jul 12, 2005 6:45 am

RE: Possibly The Best Domestic Service I Have Ever Had

Wed Oct 26, 2005 5:26 am

BTW, letter was submitted to US Airways last night over the internet.
 
Tornado82
Posts: 4662
Joined: Thu May 26, 2005 10:19 am

RE: Possibly The Best Domestic Service I Have Ever Had

Wed Oct 26, 2005 5:32 am

Quoting Sq212 (Reply 13):
Many times somebody always treated better than a nobody. Many years ago, I was on a flight to San Diego and was seated beside a guy named Phil Mickelson (don't know him).

Sitting beside Mario Andretti on a Delta CRJ (and in the terminal at CVG beforehand) is also a good way to make sure you get the full can of coke and an extra pass of the snack basket.  Wink

Quoting Sq212 (Reply 17):
Now, I presumed he has his own jet, just like Tiger Woods?

I presumed the same about Mario too. Didn't have the nerve to ask him though, would have seemed pretty rude.
 
daron4000
Posts: 604
Joined: Mon Mar 07, 2005 12:17 pm

RE: Possibly The Best Domestic Service I Have Ever Had

Wed Oct 26, 2005 6:23 am

The last time I had great service was on a UA flight from ORD-BOS at 7:00 AM this June. The Asian pursur was very professional and memorized all of our names and I almost felt like I was flying on an Asian carrier.
 
Cadet57
Posts: 7174
Joined: Mon Jul 25, 2005 2:02 am

RE: Possibly The Best Domestic Service I Have Ever Had

Wed Oct 26, 2005 9:43 am

Quoting Brokenrecord (Reply 35):
BTW, letter was submitted to US Airways last night over the internet.

If you requested response, give em a week to 10 days.

Quoting Daron4000 (Reply 37):
pursur was very professional and memorized all of our names

Can some one tell me the difference beyween a regual F/A, and the purser, if any?
Doors open, right hand side, next stop is Springfield.
 
aa757first
Posts: 3140
Joined: Sun Aug 03, 2003 11:40 am

RE: Possibly The Best Domestic Service I Have Ever Had

Wed Oct 26, 2005 9:51 am

Quoting Cadet57 (Reply 38):

Can some one tell me the difference beyween a regual F/A, and the purser, if any?

The purser can go by the terms lead flight attendant, chief flight attendant or cabin service director. She is in charge of the cabin, instructs flight attendants when to arm and disarm the doors and, on international flights, hands crew passports and immigration forms to that country's custom service. She would also be in charge of handling any problems experienced during the flight.

AAndrew
 
Cadet57
Posts: 7174
Joined: Mon Jul 25, 2005 2:02 am

RE: Possibly The Best Domestic Service I Have Ever Had

Wed Oct 26, 2005 9:58 am

Right, thanks AAndrew!
Doors open, right hand side, next stop is Springfield.