Well, I had the misfortune of flying into Terminal D on AA
71 from FRA
An enjoyable, :20 early flight turned into a bit of a nightmare when AA
was simply unable to get the bags to the bag claim belt in a timely fashion. I rec'd my bag :55 after arrival, surrounded by angry fellow passengers who were now going to miss their connections.
For reasons never explained, an AA
flight from SJO
(2166) ended up with their bags on the belt designated for 71 (#8), even though that flight arrived well after ours and was supposed to be dumped on another belt (#2). This plugged up #8, contributing to the problem.
By the time we were finally able to get our bags, the Customs facility became the bottleneck as 71, 2166 and the LH FRA
flight all tried to get through this funnel at the same time. By the time I got to the street, it was :75 after landing and I was thankful I did not have a connecting flight.
It was clear AA
was not in control...and could offer no explanation other than to repeatedly say thank you for choosing American Airline by an employee who did not seem to understand the name of his own company...which ends with an "s".
I am voting with my feet, so to speak, and switched my reservations for an upcoming Asian trip from AA
- I would much rather go through customs at ORD
I will try AA
again after they have a chance to "get with the program"...in a few months.
Obviously (at least I hope), this should not be a problem for a domestic arrival.