SULUK
Topic Author
Posts: 112
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QF - Amazing Inflight Service On OZ Domestic Routes

Wed Nov 16, 2005 2:31 am

I was flying SYD - MEL - SYD on QF's CityFlyer service (763 and 738) and was really surprised about their high level of inflight service. Considering this being a domestic flight it is really awesome what they offer: full breakfast and hot meal, free alcoholic beverages (after 4pm) and free headsets (all in Y).
I have done many legs within Europe and the US recently and this was really by far the best experience on short/medium-haul I have made!
What are your experiences about QF's standards and do you think they will be able to maintain their high level of inflight service?

Brgds, M
we are swissair /+/
 
manchesteruk
Posts: 93
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RE: QF - Amazing Inflight Service On OZ Domestic Routes

Wed Nov 16, 2005 5:46 am

i flew on qf from london to perth stopping at singapore on oct 20th, there service was so much better than the ba code share flight we flew back, the only 3 ptvs out of order on the plane was on my row, 14 hour flight back with no tv, good job we flew through the night!
i know its not domestic but the internationals service is probably just as good, well done qantas...
 
ANother
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RE: QF - Amazing Inflight Service On OZ Domestic Routes

Wed Nov 16, 2005 7:03 am

I flew QF B737 from Sydney to Canberra not too long ago. Service was excellent! They even put their Prime Minister in seat 1F. I was so impressed I forgot to ask for an autograph! (true story).

Agree QF domestic is what CP (CP Air) domestic in flight was like, all those years ago!
 
HKGKaiTak
Posts: 971
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RE: QF - Amazing Inflight Service On OZ Domestic Routes

Wed Nov 16, 2005 8:57 am

Well you pay extra for QF service ... and why are we so excited about in-flight service on a short flight nowadays anyway?

My experience is that they do have reasonable service, but I wouldn't pay extra for it.

Quoting ANother (Reply 2):
They even put their Prime Minister in seat 1F. I was so impressed I forgot to ask for an autograph! (true story).

Hmmm, I think I would've given him an earful of what I think about him (followed by me being ejected from the aircraft, probably). And if I were the QF cabin crew, I wouldn't even serve him.
4 Engines 4 LongHaul
 
Sydscott
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RE: QF - Amazing Inflight Service On OZ Domestic Routes

Wed Nov 16, 2005 9:22 am

Quoting SULUK (Thread starter):
What are your experiences about QF's standards and do you think they will be able to maintain their high level of inflight service?

The Cityflyer services have the highest service standards due to them only being between the major Australian capital cities. It's all about QF matching the service levels to markets that are willing to pay for them.
 
AEROFAN
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RE: QF - Amazing Inflight Service On OZ Domestic Routes

Wed Nov 16, 2005 9:41 am

Awesome?!?!? Amazing?!!!!? talk about hypherbole!!!!!! I'm amazed that some of us are so content with shabby service that when we meet ok service we are thrown for a loop!
 
TBCITDG
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RE: QF - Amazing Inflight Service On OZ Domestic Routes

Wed Nov 16, 2005 12:50 pm

KaiTak, No offence, but the last time I checked out the fares DJ vs QF, the fares offered by QF beat them hands down. So I would be reluctant to 'generalize' about the fare structure!

Aerofan, Totally agree. I mean you get very poor-miserable service in the US, and when you fly a JetBlue low cost carrier, people think it is SQ standards.  Wink
 
jasond
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RE: QF - Amazing Inflight Service On OZ Domestic Routes

Wed Nov 16, 2005 1:43 pm

I have always been very impressed with QF domestic service. Having seen the opposition QF are streets ahead for not that much more money, if any at all. Recent comparisons between QF and VB include taking a family of four from PER - BNE and return the difference was only an extra $AUS320. That split between 4 seats and 2 sectors works out to an extra $40 per seat per sector over a 5 hour flight. Was happy to pay the extra and will again. VB were bitterly disappointing particular for the family traveller. To be brutally honest, they couldn't care less.
 
777STL
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RE: QF - Amazing Inflight Service On OZ Domestic Routes

Wed Nov 16, 2005 1:45 pm

QF isn't that much ahead, everyone else is that much behind.
PHX based
 
airnewzealand
Posts: 2310
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RE: QF - Amazing Inflight Service On OZ Domestic Routes

Wed Nov 16, 2005 4:24 pm

And the service is about to change once again with new improvements coming online...

Y/C starts to get overhauled end of DEC beginning of 2006....

One thing released to us last week was a tuck down service in Y/C...

Watch this space!!!!!

AirNewZealand
 
nz777
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RE: QF - Amazing Inflight Service On OZ Domestic Routes

Wed Nov 16, 2005 6:47 pm

Quoting Manchesteruk (Reply 1):
Hmmm, I think I would've given him an earful of what I think about him (followed by me being ejected from the aircraft, probably). And if I were the QF cabin crew, I wouldn't even serve him.

In a democracy, everyone is entitle to their opinion, but I actually think the current PM has done an amazing job and will go down in history as one the most successful PM's Australia has ever had!

I am surprised though that he flew commercially, what happened to his RAAF 737BBJ (our air force one, ha ha). One would imagine that his security entourage would have to have been seated next to him??

One would hope though that the QF cabin crew leave their political views at home and serve everyone equally.
Air New Zealand, nothing else needed to be said...
 
NumberTwelve
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RE: QF - Amazing Inflight Service On OZ Domestic Routes

Wed Nov 16, 2005 7:06 pm

Quoting TBCITDG (Reply 6):
KaiTak, No offence, but the last time I checked out the fares DJ vs QF, the fares offered by QF beat them hands down. So I would be reluctant to 'generalize' about the fare structure!

Totally agree - I wondered that QF fares sometimes were cheaper than the DJ flights when I was travelling in AUS in June this year.

If I want to see models walking on a catwalk and are not even able to open a bottle of water (because of long finger nails), I choose DJ.
If I want to have professionality and service (even if I have snappy flight attendents), I choose QF.
signature censored by admin - so check my profile
 
jasond
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RE: QF - Amazing Inflight Service On OZ Domestic Routes

Wed Nov 16, 2005 10:15 pm

Quoting Numbertwelve (Reply 11):
If I want to see models walking on a catwalk and are not even able to open a bottle of water (because of long finger nails), I choose DJ.
If I want to have professionality and service (even if I have snappy flight attendents), I choose QF.

Couldn't have said it better, glad I'm not the only one who thinks that!!!
 
ANother
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RE: QF - Amazing Inflight Service On OZ Domestic Routes

Wed Nov 16, 2005 10:53 pm

Quoting Nz777 (Reply 10):
I am surprised though that he flew commercially, what happened to his RAAF 737BBJ (our air force one, ha ha). One would imagine that his security entourage would have to have been seated next to him??

I didn't see a securtiy entourage - but that probably just shows how good they are. I had the impression that it was something ad-hoc, maybe the BBJ went technical. Funny though, the male FA said to him "I'm sorry Mr. Howard, we don't have your special meal" which would also indicate an ad-hoc situation. As I said he was in 1F and someone travelling with him was in 1D. (QF business is 2x2). When we arrived in Canberra there were quite a number of people waiting for him at the baggage claim area - all wearing blue blazers with some sort of patch on the pocket.

Hope I havent' told too many down under secrets here ...
 
Flying Belgian
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RE: QF - Amazing Inflight Service On OZ Domestic Routes

Wed Nov 16, 2005 11:52 pm

I've flown SYD-AYQ-SYD with QF 738 back in march, and I wasn't amazed at all with the level of service provided for a 3 hours flight. A very good sandwich, a drink service following it, but nothing more nothig less !!

Those were rather good flights, a nice airplance, a good staff but far behind QF's international service.

FB.
Life is great at 41.000 feet...
 
manchesteruk
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RE: QF - Amazing Inflight Service On OZ Domestic Routes

Thu Nov 17, 2005 12:54 am

nz777, u quoted me with something hkgkaitak said!!!!!!!!!
 
HKGKaiTak
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RE: QF - Amazing Inflight Service On OZ Domestic Routes

Thu Nov 17, 2005 7:59 am

Quoting TBCITDG (Reply 6):
KaiTak, No offence, but the last time I checked out the fares DJ vs QF, the fares offered by QF beat them hands down. So I would be reluctant to 'generalize' about the fare structure!

Well we're talking about the Cityflyer services here, and I've always found DJ to be cheaper ... especially during the peak times, for example Monday morning and Friday afternoon. My company has a policy of flying the lowest fare available, and we always fly DJ, at least on the golden triangle of SYD-MEL or MEL-BNE or SYD-BNE. Non-Cityflyer services are a different story.
4 Engines 4 LongHaul
 
trekster
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RE: QF - Amazing Inflight Service On OZ Domestic Routes

Thu Nov 17, 2005 8:30 am

LOVE LOVE LOVE QF

Had a whole row to myself on both the BNE MEL and rtn sector. Staff were amazing, lots of food and drink, loved it

I know 2 people currently on a BNE SYD an a ex ba 763of all things, now in QF colours. Hope they have the same exp i did when i flew.
Where does the time go???
 
Sydscott
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RE: QF - Amazing Inflight Service On OZ Domestic Routes

Thu Nov 17, 2005 9:05 am

Quoting HKGKaiTak (Reply 16):
Well we're talking about the Cityflyer services here, and I've always found DJ to be cheaper ... especially during the peak times, for example Monday morning and Friday afternoon. My company has a policy of flying the lowest fare available, and we always fly DJ, at least on the golden triangle of SYD-MEL or MEL-BNE or SYD-BNE.

You don't fly Cityflyer on Monday morning or Friday afternoon if you want a cheap fare. Again, the service is matched to people who are willing to pay the fare. If you want a cheap fare and no service, then fly DJ. However I refuse to fly DJ on the regular SYD-PER flights I do no matter what price they charge.

[Edited 2005-11-17 01:08:46]
 
QANTASforever
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RE: QF - Amazing Inflight Service On OZ Domestic Routes

Thu Nov 17, 2005 10:00 pm

Quoting ANother (Reply 2):
They even put their Prime Minister in seat 1F. I was so impressed I forgot to ask for an autograph! (true story).

That's.....weird.

He has a fleet of private aircraft that he has controversially employed for use on a VERY regular basis between his two official residences in Sydney and Canberra.

Quoting ANother (Reply 13):
Hope I havent' told too many down under secrets here ...

"Down Under secrets" are things you tell your doctor - stories about how lame John Howard is are perfectly acceptable in our company.

QFF
Fighting for the glory of the Australian Republic.
 
fbgdavidson
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RE: QF - Amazing Inflight Service On OZ Domestic Routes

Thu Nov 17, 2005 10:39 pm

Quoting 777STL (Reply 8):
QF isn't that much ahead, everyone else is that much behind.



Quoting Aerofan (Reply 5):
Awesome?!?!? Amazing?!!!!? talk about hypherbole!!!!!! I'm amazed that some of us are so content with shabby service that when we meet ok service we are thrown for a loop!

 thumbsup 

To be honest the service doesn't sound that much different to what I've seen this summer on BA isn't much different from this, and this is on 35min/45min flights! It just seems people are accepting US carriers shabby standards as being the norm  thumbsdown 

How short flights are done well: BA Club Europe: LGW-AMS-LGW (with Pictures) (by Fbgdavidson Sep 26 2005 in Trip Reports) BA Club Europe: Gatwick-Jersey-Gatwick (with Pics) (by Fbgdavidson Jul 19 2005 in Trip Reports)

and badly JAX-ATL One Way In Delta First W/ Pics (by DeltaGator Oct 15 2005 in Trip Reports)
Unfortunately it appears the author of the report has become complacent with such poor levels of service. Just look at the scores!
"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
 
pilotdude09
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RE: QF - Amazing Inflight Service On OZ Domestic Routes

Fri Nov 18, 2005 12:48 am

Love qantas when i was a kid i always flew UM and was put in biz class everytime Smile but even now that im a bit older its great, except for the time they spilt the ice bucket over me!!!.....another story
cheers
Qantas, Still calling Australia Home.........
 
dj738
Posts: 265
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RE: QF - Amazing Inflight Service On OZ Domestic Routes

Mon Nov 28, 2005 7:52 pm

Quoting Trekster (Reply 17):
Had a whole row to myself on both the BNE MEL and rtn sector

pure chance, and could just as easily have happened on DJ...
 
bill142
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RE: QF - Amazing Inflight Service On OZ Domestic Routes

Mon Nov 28, 2005 8:02 pm

Quoting ANother (Reply 2):
I flew QF B737 from Sydney to Canberra not too long ago. Service was excellent! They even put their Prime Minister in seat 1F. I was so impressed I forgot to ask for an autograph! (true story).

Are you sure it was the PM? He usually takes the BBJ out for the hop to SYD at a cost of about $17000 per flight when to take QF he could get himself a $70 fare..

Quoting QANTASforever (Reply 19):
He has a fleet of private aircraft that he has controversially employed for use on a VERY regular basis between his two official residences in Sydney and Canberra.

And you think a Labor PM would be any different? They are all going to take advantage of this perk and put it down to security issues related to the use of commercial aircraft.


QF have gotten better in recent years. They cut back for a while there but they recently re-introduced hot meals and got rid of the box meal.
 
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ClassicLover
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RE: QF - Amazing Inflight Service On OZ Domestic Routes

Mon Nov 28, 2005 9:41 pm

Quoting Bill142 (Reply 23):
and got rid of the box meal.

I think I was the only person who liked the box meal. I actually asked for a second one if they had any spares and got it. Delicious foccacia sandwich. So it wasn't like it was truly crap. Prefer a hot meal any day though!

Trent.
I do quite enjoy a spot of flying - more so when it's not in Economy!
 
Sydscott
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RE: QF - Amazing Inflight Service On OZ Domestic Routes

Tue Nov 29, 2005 5:50 am

Quoting ClassicLover (Reply 24):
I think I was the only person who liked the box meal.

No I too thought they were great on short sectors.  Smile The food on QF is much better now than what it used to pre Cityflyer.
 
andz
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RE: QF - Amazing Inflight Service On OZ Domestic Routes

Tue Nov 29, 2005 6:06 am

Quoting SULUK (Thread starter):
Considering this being a domestic flight it is really awesome what they offer: full breakfast and hot meal, free alcoholic beverages

Sounds like SAA has always been.

Quoting Aerofan (Reply 5):
Awesome?!?!? Amazing?!!!!? talk about hypherbole!!!!!! I'm amazed that some of us are so content with shabby service that when we meet ok service we are thrown for a loop!

Good comment.
After Monday and Tuesday even the calendar says WTF...
 
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BNE
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RE: QF - Amazing Inflight Service On OZ Domestic Routes

Tue Nov 29, 2005 8:34 pm

Qantas Cityflyer is probably the best domestic service in the world. Maybe BA would be a close second but everyone else is a distant third. Somehow all the US carriers have got this idea to cut amenities at all costs to save money.
Why fly non stop when you can connect
 
mhodgson
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RE: QF - Amazing Inflight Service On OZ Domestic R

Tue Nov 29, 2005 9:22 pm

I flew QF cityflyer in August, ex BA 767-300 MEL-SYD. Service was good, fairly similar to what you'd get from BA on a domestic really, except with IFE.
Qantas Cityflyer - MEL-SYD (by Mhodgson Aug 30 2005 in Trip Reports)
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