The E-170 is an incredibly comfortable aircraft to fly on. The pitch is very generous in both First and Economy. Also, the seats in Economy are one inch wider than Economy seats on mainline Delta aircraft.
Shuttle America follows the same service guidelines as Delta mainline. A flight such as CLE
gets two beverage services and two snack services, plus a water service every half-hour per our guidelines on service. And on our SAT
flights, First Class gets a meal servive (currently this is our longest DL
flight and the only one that meets DL
's criteria for meal-service).
Their is currently no IFE on the aircraft, however, our President and CEO has been telling recent upgrade classes to S5
that it is forthcoming, so we shall wait and see!
As for the teething problems, the software on this aircraft is continually being updated and revised by Embraer as they gain more operational knowledge of the aircraft. With every new update, it takes time to adjust to it, and like in all things, it always adds the potential to uncover something else being affected in the software arena!
Overall, passengers on my flights have overwhelmingly agreed that the aircraft is a winner. Is it a 767? No. But for a narrow-body jet operating these kinds of stage-lengths, it does the job incredibly well. I truly love to work on it, and 99% of our passengers love flying on it!
- For those of you experiencing some of our teething-problems. Why do our crews lovingly refer to the E-170 as the Embraer 180? Because it keeps having to turn around
Prepare doors for departure and cross-check.