Just stepped off the plane from LHR and got home an hour ago...
After 8 years of choosing NOT to fly Air France...I was pleasantly surprised by the service on-board my flights this week. I flew LHR-CDG-MIA-CDG-LHR with AF and only have a few gripes.
LHR-CDG return - what's the deal with the plastic cups for tea/coffee...the least they could do is use proper plastic cups and saucers as oppose to the take-away style vessels...minor point but did make the beverage service look shoddy. The A320 on LHR-CDG was OK but it was my first A320 flight - I wasn't impressed. The cabin actually felt smaller and the seats seemed narrower than the return on the B737-500. The A320 was also much noisier than the 737.
CDG-MIA return - ourbound the service was adequate - unfortunately - the 747-200 was quite old and rattled on take-off (so I thought until our return last night on AF91 - another 747-200 that REALLY rattled on t/off). No PTVs and rather poor in-flight entertainment I thought. Food on outbound was rather uninspiring but return last night was good. I was touched by a stewardess who took a couple's baby for a walk after take-off so the couple could settle themselves for the night. I also liked the way that AF took some time after t/off to ensure ALL passengers were comfortable BEFORE sending out the drinks carts...unlike BA.
Transfer at CDG - unfortunately - I will not be in a hurry to do this again - hassles with buses and crowding at the gates at Terminal 2C on departure was chaotic.
Nevertheless - I would probably fly AF again to restart my Frequence Plus a/c since it wasn't all that bad...shame KLM just does it that little bit better with the transfer at Schiphol.