|Quoting Jsposaune (Thread starter):|
I was wondering from those of you who have used the Amadeus system to check availability...how accurate is it?
Also, when it makes a determination on whether or not there are seats available, does it go by actual seats on the aircraft, or seats the airline has authorized for sale? (does it take oversells into account?)
(ex: If a flight has 200 actual seats, and the airline has authorized 210 seats for sale, but only 205 of them have been sold, would you get a "yes" or a "no"?)
Thanks in advance!
Answer: It is as accurate as the airlines want it to be, as simple as that. Amadeus gets availability information from the airlines, in various forms, but at no stage does Amadeus make any decision of its own as to what is available or not. That is the role of the airline's inventory system. Obviously we try to get the best and most accurate possible information from all the 476 participating carriers, but the accuracy depends on the level of interactivity the airline is prepared to support.
Every flight schedule is published with an array of Selling classes (RBD
's) on which space may be sold. As soon as the flight comes into system range in the airline's inventory system, it is made available in Amadeus for sale as well, with default numeric values of availability shown for all published selling classes that the airline wishes to sell (this can be modified according to point of sale by the airline if they choose). This is the most basic default form of availability.
The carrier is able to modify the basic "Available" status for any given flight/date/RBD
combination by means of AVS (Availability Status message), which can set a class to On Request, On Waitlist, or Closed.
The airline may opt to send Numeric AVS, which in addition to On Request, On Waitlist or Closed, allows the carrier to set a specific numeric value (less than 9) of seats available for a given flight/date/RBD
. NAVS is sent in real-time and is reflected immediate in the Amadeus display.
Some airlines offer Direct Access availability displays, which is a city pair/date request sent directly to their inventory system, the airline selects the flights, classes and availability values to be returned, and sends the result back to Amadeus, where it is formatted and displayed to the agent.
The airline may also opt for Dynamic Availability, which is a realtime interactive polling of the airlines inventory system for any of their flights returned in an Availability or Schedules display. When Amadeus selects the flight to be shown in the display, a message is sent to the airline's inventory system with full point of sale information, allowing the airline to return the values it wishes that particular agent to see. It allows the airline also to display O&D based availability, where the availability of one portion of a connecting travel solution affects the availability of another portion.
The level of availability offered by each carrier is indicated in the availability display with the "Last Seat Availability" indicator.
Regarding oversells, it depends on the airline's inventory system, not Amadeus. Each inventory system has its own way of working out availability, based on cancellation and nosho profiles, built from historical data going back decades, specific to each flight, route and season. Most sophisticated inventory systems will make more seats available than are actually fitted in the aircraft to take into account cancellations and no-shows, to ensure that the aircraft is sent out as full as possible. The more sophisticated systems also adjust availability by point of sale, so that the best availability is offered to the markets most likely to commit a passenger to travel, and where yields are highest.
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