I hope this is the correct forum for this message.
I was booking an easyJet flight on their website and before clicking confirmation there were two boxes to tick confirming that you had read the terms and conditions. I was unsure about the Mondial option so clicked on the link for their terms and conditions and found out this was for the trip insurance. I then clicked the back button and lost my connection.
I had to do the booking again, and it was confirmed.
I have now received two email confirmations from easyJet, both with the same booking reference. As the cost of the trip was £278.81, I wanted to be assured that my credit card had not been charged twice. I tried ringing all their numbers, including the £1-a-minute premium line, and all I get is robots and options, which even if selected just gives a recorded answer.
Questions: Is it normal to receive two emails confirming booking from easyJet? If not, how can you speak to a human at their customer service centre? If both confirmations have the same reference, is this sufficient to accept that they have only charged your credit card once?
This is my first, and probably last experience with a LCC.