soups
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Ryanair In The News Again!

Tue Nov 29, 2005 4:29 am

Next destinations, Suarabaya, beirut, paris, Accra
 
ACDC8
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RE: Ryanair In The News Again!

Tue Nov 29, 2005 4:34 am

This is gonna be a good one!  Wink

I don't even know why this kinda stuff is considered newsworthy? So a couple of flights gets cancelled and pax have to opt for a refund or wait for the next available flight. Where is the story here?
A Grumpy German Is A Sauerkraut
 
dutchjet
Posts: 7714
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RE: Ryanair In The News Again!

Tue Nov 29, 2005 4:36 am

Well, you get what you pay for.

Arent the pax entitled to some compensation under the EU regulations? I really dont think Ryanair's attitude is acceptable, leaving pax stranded in a remote airport for days is not a very nice thing to do......regardless of what the airline's policy may be, pax never anticipate occurances such as this.....can it be that Ryanair really cannot arrange for an airplane to fly to Hamburg and pick up the standed pax? That doesnt sound right either, fly a plane to the subject airport in the middle of the night, if necessary, and collect the pax and get them home! To me, it seems that Ryanair just does not care.
 
ACDC8
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RE: Ryanair In The News Again!

Tue Nov 29, 2005 4:43 am

Quoting Dutchjet (Reply 2):
Arent the pax entitled to some compensation under the EU regulations? I really dont think Ryanair's attitude is acceptable, leaving pax stranded in a remote airport for days is not a very nice thing to do......regardless of what the airline's policy may be, pax never anticipate occurances such as this.....can it be that Ryanair really cannot arrange for an airplane to fly to Hamburg and pick up the standed pax? That doesnt sound right either, fly a plane to the subject airport in the middle of the night, if necessary, and collect the pax and get them home! To me, it seems that Ryanair just does not care.

I think you answered your own question...

Quoting Dutchjet (Reply 2):
Well, you get what you pay for.

Simply put, FR has its terms of conditions posted on the internet and is available for anyone to read, and anyone with an once of common sense reads the fine print, especially if they are buying an airline ticket for less then it cost to go out for dinner. FR hasn't become one of the worlds most successful airlines almost overnight because they do favours for their pax. They write up their policy and procedures and if you don't like it, you're free to choose another airline. Simple as that.
A Grumpy German Is A Sauerkraut
 
BBJII
Posts: 831
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RE: Ryanair In The News Again!

Tue Nov 29, 2005 4:43 am

" No spare aircraft "...someone at Stansted should look over at the Titan Ramp. They got there 737's on 24 hour standby 7 days a week.

YES - there is one there now.

Hmm..It's winter season...call a charter airline, sure there a 757 or 767 sitting somewhere ready to rumble when the call come thru......Ahhh wait a minute,
My boss chartered a MYT 321 last week at 1 hours notice.

" No spare Aircraft" .... GET ON THE PHONE !!!!!!

 wave 
Remember: The Bird Hit You, You Didn't Hit The Bird.....
 
cityjet
Posts: 31
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RE: Ryanair In The News Again!

Tue Nov 29, 2005 4:45 am

Good luck to the people !

Ryanair are fine - if it is a quick hop across the irish sea but anything further your definetely need travel insurance as you may get stuck somewhere in a small airport, with no other flights with another company to your destination.

Hence you get what you paid for !
 
ACDC8
Posts: 7205
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RE: Ryanair In The News Again!

Tue Nov 29, 2005 4:46 am

Quoting BBJII (Reply 4):
" No spare aircraft "...someone at Stansted should look over at the Titan Ramp. They got there 737's on 24 hour standby 7 days a week.

YES - there is one there now.

Hmm..It's winter season...call a charter airline, sure there a 757 or 767 sitting somewhere ready to rumble when the call come thru......Ahhh wait a minute,
My boss chartered a MYT 321 last week at 1 hours notice.

" No spare Aircraft" .... GET ON THE PHONE !!!!!!

That would cost lots of money in which FR cannot offer the fares they do.
A Grumpy German Is A Sauerkraut
 
soups
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RE: Ryanair In The News Again!

Tue Nov 29, 2005 4:48 am

Saw it on Sky news some of the passengers mainly OAPs took the train back to Glasgow from germany
Next destinations, Suarabaya, beirut, paris, Accra
 
GVWOW
Posts: 163
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RE: Ryanair In The News Again!

Tue Nov 29, 2005 5:06 am

That article never stated WHY the flight was cancelled. It better not be because of cracked paint.  Smile

I have always found Ryanair's attitude disgusting and unacceptable, especially when it comes to handicapped passengers and cancelled flights. I guess you get what you pay for, but I think Ryanair still needs to be held to some kind of standard.
I flew with them a few years ago STN-CCF-STN, and the experience was quite quite unpleasant. They have this thing like WN where the first people to check in get yellow scraps of paper and get to board first. My family was the very first passengers on that flight to check in, and we got the yellow slips. When it came time to board the plane (at a gate without a jetway), the gate agent called the people with the yellow slips forward to board. When this happened, about 15 other passengers physically shoved the slip-holders aside and stood their ground blocking the door. The gate agents commanded them to step away from the gate, but they refused to move. They asked them again to move away, and they yelled "NO" and continued to push and shove. So they started taking their boarding passes and allowed them to board, us boarding the plane almost last. At the point that we got on the plane, the flight was 20 minutes delayed, and there was still a woman in a wheelchair that had to get on the plane. Impatient to depart on time, the cabin crew dragged the lady up the airstair by her armpits, causing her to become embarressed and annoyed, and delaying the flight by a further 5 minutes. Along with the treatment of stranded passengers and rude and unpleasant cabin crew, I find Ryanair quite substandard.
 
ACDC8
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RE: Ryanair In The News Again!

Tue Nov 29, 2005 5:12 am

Quoting GVWOW (Reply 8):
When it came time to board the plane (at a gate without a jetway), the gate agent called the people with the yellow slips forward to board. When this happened, about 15 other passengers physically shoved the slip-holders aside and stood their ground blocking the door. The gate agents commanded them to step away from the gate, but they refused to move

This happens on other airlines as well, when they call boarding for rows 25 to 35, 47 out of the 50 people who line up are seated before row 25. But that's the one thing I like about FR, if people start pushing me, I'll just push back ....  Big grin
A Grumpy German Is A Sauerkraut
 
pilot kaz
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RE: Ryanair In The News Again!

Tue Nov 29, 2005 5:16 am

They are offering a refund...

What's 50p or what ever going to get them?
-
 
ACDC8
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RE: Ryanair In The News Again!

Tue Nov 29, 2005 5:18 am

Quoting Pilot kaz (Reply 10):
They are offering a refund...

What's 50p or what ever going to get them?

That's what got them there in the first place.
A Grumpy German Is A Sauerkraut
 
aussiestu
Posts: 752
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RE: Ryanair In The News Again!

Tue Nov 29, 2005 5:32 am

Another typical FR disaster but hey people pay for it and continue to fly with them so it looks like you get what you paid for. FR is constantly in the news for these sorts of things and yet people still fly with them?????
 
ACDC8
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RE: Ryanair In The News Again!

Tue Nov 29, 2005 5:42 am

Quoting Aussiestu (Reply 12):
Another typical FR disaster but hey people pay for it and continue to fly with them so it looks like you get what you paid for. FR is constantly in the news for these sorts of things and yet people still fly with them?????

How is this a disaster?

FR can boast a 99.4% operating schedule according to the same article, sounds pretty good to me. The pax were offered a refund or seat on the next available flight, where is the problem?
A Grumpy German Is A Sauerkraut
 
rdwootty
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RE: Ryanair In The News Again!

Tue Nov 29, 2005 6:25 am

Interestingly the Ryanair Insurance does NOT cover additional costs if the flight is cancelled!!In addition passengers do not understand that there are other transport forms available. For example there is a ferry from Esjebrg to Harwich there is also a ferry from Zebruuge to Rosthyth nonstop!! at good fares but they cannot find this out easily. I suspect that the CAA will just give in to Ryanair's bullying and there ignoreing of the rules. Frankly though I do not understand people that book direct and think they know it all. IF these passengers had booked with a tour operator the tour operator would have had the liability to bring them home and pay for hotels or other transport. So much for the internet were ignorance is bliss until!!!
 
teva
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RE: Ryanair In The News Again!

Tue Nov 29, 2005 6:29 am

The law is the law.
Ryanair has to take care of its passengers. No matter what their policies are, they are not above the law.
In addition to that in the BBC report, the FR spokesman says something that is contrary to the European law, about the cancellation, and very close of something illegal about French law.
Here is the quote:
"We do recommend that passengers should have travel insurance and we have accommodated them on the next available flight. It is not our policy to offer complimentary hotel accommodation."
The last sentence is illegal regarding Europe.
The first one looks like forcing people to buy an adtional product to get what they should get. That could be an agle of attack by French consummers in France.
teva
Ecoute les orgues, Elles jouent pour toi...C'est le requiem pour un con
 
ACDC8
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RE: Ryanair In The News Again!

Tue Nov 29, 2005 7:00 am

Laws are not necessarily a good thing. And as most people know, the EU compensation laws for airlines have been questioned by several airlines. If FR can find a loophole, by all means they should.

Now, if FR has broken any binding law in this situation, I would think that a well informed traveler should be questioning FR themselves and/or taking legal action. It's way past due that customers start taking up some responsibility and not just blaming the companies for everything. If you travel, your flight can be delayed, cancelled or diverted ..... be prepared. Just because 99% of the time, everything goes right doesn't mean you'll never experience that other 1%.
A Grumpy German Is A Sauerkraut
 
joelfreak
Posts: 23
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RE: Ryanair In The News Again!

Tue Nov 29, 2005 7:16 am

I don't mean to change the subject too much here, but as someone who has a flight with FR coming up next month, what insurance WOULD cover buying a replacement ticket? I can't seem to find one that will, unless the airline going out of business...anyone know?
 
dutchjet
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RE: Ryanair In The News Again!

Tue Nov 29, 2005 7:18 am

Quoting ACDC8 (Reply 1):
This is gonna be a good one!

I don't even know why this kinda stuff is considered newsworthy? So a couple of flights gets cancelled and pax have to opt for a refund or wait for the next available flight. Where is the story here?



Quoting ACDC8 (Reply 6):

That would cost lots of money in which FR cannot offer the fares they do.

I really do understand your point......Ryanair offers very very inexpensive fares, explains their sometimes unusual policies on their website, and therefore need not provide the services that many expect of airlines in the event of unforseen circumstances such as cancellations or delays. Cheap is cheap, and the pax should be on notice that he or she will be on her own if something goes wrong.

But.......

Dont you agree that leaving a plane load of pax at a remote airport stranded (possibly for several days) is outrageous? That Ryanair, for whatever reason, cancelled the flight can happen - but to simply do nothing for the affected pax is not right. Some of the pax may not have funds for alternative transport, and many times the most inexperienced of travellers end up on airlines like Ryanair because the fare was so reasonable.

Ryanair entered into a contract to provide transport to those pax from Hamburg to wherever they were going, now simply saying "too bad, we cancelled your flight, here is your money back and you are now on your own" is not an accecptable resolution of this matter, under basic contract law, under EU regulations, and under ethical considerations. And, I dont care what self-serving nonsense Ryanair puts on its website says.

As I said above, Ryanair should have just sent an airplane to pick up the stranded pax, even if the flight had to operate in the middle of night........with their large fleet, I do not accept that not one airplane was available to do a quick turn to help these pax out.

Ryanair is asking for trouble if they continue with behavior such as this......pax may continue to be attracted to their rock-bottom fares, but at some point, governmental authorities are going to get involved and will make things very difficult for Ryanair.
 
rdwootty
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RE: Ryanair In The News Again!

Tue Nov 29, 2005 7:23 am

So far as I am concerned the sooner The CAA gets tough with Ryanair the better otherwise why have a law that is ignored by the bully boys
 
HS748
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RE: Ryanair In The News Again!

Tue Nov 29, 2005 7:24 am

Quoting Teva (Reply 15):
The last sentence is illegal regarding Europe.

No it isn't. The EU legislation allows airlines to opt out if the cancellation was caused by 'exceptional circumstances'. Ryanair classes everything as exceptional so never pays compensation. Recently, I was on an Aer Lingus flight that went technical just as we were about to enter the runway for take-off. We returned to the stand and the flight was cancelled. No compensation will be paid because Aer Lingus claims this to be an 'exceptional circumstance'. The EU legislation isn't worth the paper it's written on.
 
ACDC8
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RE: Ryanair In The News Again!

Tue Nov 29, 2005 7:30 am

Quoting Dutchjet (Reply 18):
Dont you agree that leaving a plane load of pax at a remote airport stranded (possibly for several days) is outrageous? That Ryanair, for whatever reason, cancelled the flight can happen - but to simply do nothing for the affected pax is not right. Some of the pax may not have funds for alternative transport, and many times the most inexperienced of travellers end up on airlines like Ryanair because the fare was so reasonable.

First of all, how many places in Europe are remote? Just because an airport adversities as Frankfurt is actually 100km outside of FRA does not make it remote. What should the airlines do? If they have to cancel a flight for what ever reason, they have the right to do that. FR has offered a refund or a seat on another flight. Your choice. If you choose a refund, why should the airline pay you more then you paid them in the first place? If it's because you missed an important business meeting, then you should start looking at more reliable modes of transport.

Quoting Dutchjet (Reply 18):
Ryanair entered into a contract to provide transport to those pax from Hamburg to wherever they were going, now simply saying "too bad, we cancelled your flight, here is your money back and you are now on your own" is not an accecptable resolution of this matter, under basic contract law, under EU regulations, and under ethical considerations. And, I dont care what self-serving nonsense Ryanair puts on its website says.

Again, the pax were offered a refund or another flight. If the pax choose the option of another flight, then the airline has fulfilled their end of the contract. Again, it's your right as a consumer to choose.

Quoting Dutchjet (Reply 18):
As I said above, Ryanair should have just sent an airplane to pick up the stranded pax, even if the flight had to operate in the middle of night........with their large fleet, I do not accept that not one airplane was available to do a quick turn to help these pax out.

As I stated above, that would cost too much money and FR could then not offer the fares that make them so appealing to more and more passengers every year. And if FR did this in this one instance, then they would have to do it more often in the future which would cost even more money, making the tickets go up even more in price.

Quoting Dutchjet (Reply 18):
Ryanair is asking for trouble if they continue with behavior such as this......pax may continue to be attracted to their rock-bottom fares, but at some point, governmental authorities are going to get involved and will make things very difficult for Ryanair.

Only time will tell.
A Grumpy German Is A Sauerkraut
 
bsu747
Posts: 148
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RE: Ryanair In The News Again!

Tue Nov 29, 2005 8:21 am

If you pay peanuts, you will get peanuts!!

Not sure what the CAA can do about Ryanair seeing it is an Irish company.

BSU747
Flying may not be all plain sailing, but the fun of it is worth the price.
 
GVWOW
Posts: 163
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RE: Ryanair In The News Again!

Tue Nov 29, 2005 10:05 am

You get what you pay for, but if the airline doesn't give you what you pay for, you get your money back. But since you haven't payed much, you don't get much back and your on your own in Germany.
 
lehovec
Posts: 259
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RE: Ryanair In The News Again!

Tue Nov 29, 2005 9:44 pm

I really can't understand one thing. They claim that they cancel like 0,06% of their flights but there are awful lot of stories like this one lately... I think somebody that does their statistic should go back to school.

Here is another one:

EXTERNAL NEWS
Tuesday 29 November 2005
RYANAIR "STRAYS" ARRIVE HOME

A group of Scots have arrived home following a 36-hour rail and road journey across Europe, after a flight with the budget carrier from Hamburg-Lubeck was cancelled.

The 38-strong church group refused to wait until Thursday for a flight and so accepted their �5 refund and made their own arrangements for the trip home.

From Lubeck, they got a bus to the centre of Hamburg. They then boarded a train to Brussels where they transferred to the Eurostar.

This took the group as far as Euston, where they then boarded a Virgin train bound for Glasgow.

Hugh McGarey, a member of the party, told the Herald: "Ryanair just left us like stray dogs to run about. It was terrible the way they treated us. I'll never fly with that airline again."

David Loy, whose 72-year-old mother was also left stranded, shared Mr McGarey's views.

He said: "It is an absolute disgrace what these people have been put through."


� Adfero Ltd
 
diesel1
Posts: 1482
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RE: Ryanair In The News Again!

Tue Nov 29, 2005 10:18 pm

Lehovec

Quoting Lehovec (Reply 24):
I really can't understand one thing. They claim that they cancel like 0,06% of their flights but there are awful lot of stories like this one lately... I think somebody that does their statistic should go back to school.

Here is another one:

EXTERNAL NEWS
Tuesday 29 November 2005
RYANAIR "STRAYS" ARRIVE HOME

A group of Scots have arrived home following a 36-hour rail and road journey across Europe, after a flight with the budget carrier from Hamburg-Lubeck was cancelled.

Perhaps you should go back to school  Wink That's the same story as in the BBC link that starts the thread off....


If you're going to travel with FR then you have to do it with your eyes open.

You are not going to be afforded the same level of service as many other airlines if things go wrong.

It's as simple as that.
I don't like signatures...
 
Danny
Posts: 3714
Joined: Thu Apr 25, 2002 3:44 am

RE: Ryanair In The News Again!

Tue Nov 29, 2005 11:03 pm

Quoting ACDC8 (Reply 13):
FR can boast a 99.4% operating schedule according to the same article, sounds pretty good to me. The pax were offered a refund or seat on the next available flight, where is the problem?

Exactly. The aircraft has a technical problem - flight had to be cancelled. The same happens every day on other airlines.
 
lehovec
Posts: 259
Joined: Thu Apr 21, 2005 6:21 pm

RE: Ryanair In The News Again!

Tue Nov 29, 2005 11:04 pm

Quoting Diesel1 (Reply 25):

Perhaps you should go back to schoo

Maybe I should, to learn express myself better in English. Another one, meant report on this story. Or perhaps you should just read more carefully.  Wink

Stil I think they cancel more then 0,06% flights... I just think that is crap. As it is their on time statistics.
Few days ago I was comparing their site and baa stansted site and there were some discrepancies on quite few flights. And also I was pax on their flight from TRS and had my friend on the phone. On FR site it said landed when a/c was still in the air and TRS airport site said delayed.
 
noelg
Posts: 2313
Joined: Fri Apr 26, 2002 11:39 pm

RE: Ryanair In The News Again!

Tue Nov 29, 2005 11:08 pm

Quoting ACDC8 (Reply 13):
FR can boast a 99.4% operating schedule according to the same article, sounds pretty good to me.

Not really, considering how FR adds a substantial amount of time to the actual time it takes, just so they can say "we're early". If a flight lasts 45 minutes FR will make it into 1:15 on the timetable, so when they arrive early they can say "We're 15 minutes ahead of schedule". That's why such a high percentage of their flights are "on time"...
 
Danny
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Joined: Thu Apr 25, 2002 3:44 am

RE: Ryanair In The News Again!

Tue Nov 29, 2005 11:11 pm

Quoting Noelg (Reply 28):
Not really, considering how FR adds a substantial amount of time to the actual time it takes, just so they can say "we're early". If a flight lasts 45 minutes FR will make it into 1:15 on the timetable, so when they arrive early they can say "We're 15 minutes ahead of schedule". That's why such a high percentage of their flights are "on time"...

This is pretty normal to add some time for possible delay to the schedule. Continental for example shows BUF-EWR at 1:15 or 1:20 while it takes usually around 45-50 minutes to fly this route.
 
noelg
Posts: 2313
Joined: Fri Apr 26, 2002 11:39 pm

RE: Ryanair In The News Again!

Tue Nov 29, 2005 11:15 pm

Quoting Danny (Reply 29):
Continental for example shows BUF-EWR at 1:15 or 1:20 while it takes usually around 45-50 minutes to fly this route.

Yes but at least with BUF-EWR you have an excuse - taxi times at EWR can typically be half an hour in heavy traffic. I understand that at larger airports taxi time needs to be included. FR have no excuse - there isn't exactly a half hour queue for take off at Charleroi or Hahn is there?
 
lehovec
Posts: 259
Joined: Thu Apr 21, 2005 6:21 pm

RE: Ryanair In The News Again!

Tue Nov 29, 2005 11:16 pm

Quoting Danny (Reply 26):
Quoting ACDC8 (Reply 13):
FR can boast a 99.4% operating schedule according to the same article, sounds pretty good to me. The pax were offered a refund or seat on the next available flight, where is the problem?

Exactly. The aircraft has a technical problem - flight had to be cancelled. The same happens every day on other airlines.

Problem is that seat on the next available flight is in three days.
 
Danny
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Joined: Thu Apr 25, 2002 3:44 am

RE: Ryanair In The News Again!

Tue Nov 29, 2005 11:23 pm

Quoting Lehovec (Reply 31):

Problem is that seat on the next available flight is in three days.

That is the frequency offered on this route. You may choose Lufthansa, pay 400€ per person and if your flight is cancelled they will rebook you on later flight on the same day or next morning or even put you in a hotel. Or you may pay €40 for Ryanair and if your flight is cancelled you'll have to wait even two or three days.

You are the paying passenger and this is your free choice. You get what you pay for.
 
cedarjet
Posts: 8101
Joined: Mon May 24, 1999 1:12 am

RE: Ryanair In The News Again!

Tue Nov 29, 2005 11:27 pm

Quoting ACDC8 (Reply 21):
Quoting Dutchjet (Reply 18):
Ryanair is asking for trouble if they continue with behavior such as this......pax may continue to be attracted to their rock-bottom fares, but at some point, governmental authorities are going to get involved and will make things very difficult for Ryanair.

Why make things difficult for Ryanair? Very unpleasant attitude there from Dutchjet, who would like us all to pay £400 a ticket to state-owned airlines...?

Quoting Lehovec (Reply 24):
"It was terrible the way they treated us. I'll never fly with that airline again."

Oh for god's sake. This kind of thing REALLY pisses me off. Never going to fly with Ryanair again? So next time they need to travel somewhere, they'll check BA.com and find a fare that's £130 instead of £40 for Ryanair. Are they really going to pay an extra £90 for a free newspaper?
fly Saha Air 707s daily from Tehran's downtown Mehrabad to Mashhad, Kish Island and Ahwaz
 
Simpilicity
Posts: 881
Joined: Mon Oct 31, 2005 4:21 pm

RE: Ryanair In The News Again!

Tue Nov 29, 2005 11:28 pm

Quoting ACDC8 (Reply 1):
I don't even know why this kinda stuff is considered newsworthy? So a couple of flights gets cancelled and pax have to opt for a refund or wait for the next available flight. Where is the story here?

You're right, there is no story here, or are passengers so dumb, they'd rather aircraft to take off & crash somewhere, so they can be DEAD ON TIME !!!
 
lehovec
Posts: 259
Joined: Thu Apr 21, 2005 6:21 pm

RE: Ryanair In The News Again!

Tue Nov 29, 2005 11:28 pm

Quoting Danny (Reply 32):
Quoting Lehovec (Reply 31):

Problem is that seat on the next available flight is in three days.

That is the frequency offered on this route. You may choose Lufthansa, pay 400� per person and if your flight is cancelled they will rebook you on later flight on the same day or next morning or even put you in a hotel. Or you may pay �40 for Ryanair and if your flight is cancelled you'll have to wait even two or three days.

You are the paying passenger and this is your free choice. You get what you pay for.

Or you can fly EZY that will not leave you stranded.
One week ago, a/c and crew were positioned from STN to CIA to do rescue flight to BRS and then positioned again to STN...
 
noelg
Posts: 2313
Joined: Fri Apr 26, 2002 11:39 pm

RE: Ryanair In The News Again!

Tue Nov 29, 2005 11:28 pm

Quoting Danny (Reply 32):
You are the paying passenger and this is your free choice. You get what you pay for.

Exactly. As much as I personally would never chance it on one of FR's flights (particularly on one that only operates every few days), the choice is yours and in my case, I choose to pay more if I absolutely have to get there that day.

FR's policy sucks, it's true, but these OAPs knew what they were in for when they agreed to the terms and conditions. It's not like they had a pressing need to be back home for work or anything.....washing the car can wait another 3 days!  Smile
 
lehovec
Posts: 259
Joined: Thu Apr 21, 2005 6:21 pm

RE: Ryanair In The News Again!

Tue Nov 29, 2005 11:40 pm

Quoting Cedarjet (Reply 33):
Oh for god's sake. This kind of thing REALLY pisses me off. Never going to fly with Ryanair again? So next time they need to travel somewhere, they'll check BA.com and find a fare that's �130 instead of �40 for Ryanair. Are they really going to pay an extra �90 for a free newspaper?

No, they will not. They will come to EZY.  Wink
 
teva
Posts: 1764
Joined: Thu Feb 01, 2001 12:31 am

RE: Ryanair In The News Again!

Wed Nov 30, 2005 12:29 am

Here is a document from the EU, explaining the new regulation

"If the cancellation, whatever the cause, delays passengers
five hours or more, they are also entitled to a
refund of their ticket (plus a flight back to their original
point of departure if continuing the journey is no
longer worthwhile) or an alternative flight to continue
their journey. Furthermore, the airline must supply
meals and refreshments, and accommodation if an
overnight stay is required."

The important words are "whatever the cause", "refund plus a flight" and "must supply..."
WHATEVER THE CAUSE

Teva
Ecoute les orgues, Elles jouent pour toi...C'est le requiem pour un con
 
Danny
Posts: 3714
Joined: Thu Apr 25, 2002 3:44 am

RE: Ryanair In The News Again!

Wed Nov 30, 2005 12:38 am

A refund or alternative flight - that is exactly what was offered.
 
lehovec
Posts: 259
Joined: Thu Apr 21, 2005 6:21 pm

RE: Ryanair In The News Again!

Wed Nov 30, 2005 12:44 am

Quoting Danny (Reply 39):
Furthermore, the airline must supply
meals and refreshments, and accommodation if an
overnight stay is required.



Quoting Danny (Reply 39):
A refund or alternative flight - that is exactly what was offered.

Yes, but for alternative flight an overnight stay is required so the airline must supply and accomodation.
 
noelg
Posts: 2313
Joined: Fri Apr 26, 2002 11:39 pm

RE: Ryanair In The News Again!

Wed Nov 30, 2005 12:46 am

Quoting Danny (Reply 39):
A refund or alternative flight - that is exactly what was offered.

Okay we're halfway there. FR conveniently forget the following line though.....

Quoting Teva (Reply 38):
Furthermore, the airline must supply
meals and refreshments, and accommodation if an
overnight stay is required."

 biggrin 
 
justplanecrazy
Posts: 528
Joined: Mon Nov 03, 2003 11:26 pm

RE: Ryanair In The News Again!

Wed Nov 30, 2005 2:23 am

you get what you pay for.
well then for Ryan air prices it would be enough to let the passengers just see the aircraft and thats all.Certainly dont let them board in the 1st place.
your pilots today on this 747 flight are captain oliver hardy and assisting will be FO stan laurel.Have a safe flight
 
rdwootty
Posts: 689
Joined: Wed Sep 07, 2005 4:28 am

RE: Ryanair In The News Again!

Thu Dec 01, 2005 5:32 am

I think it is interesting in the difference between Ryanair and Easyjet.
Easyjet has customers/Clients who need looking after.
Ryanair has........ pax who need moving at our convenience.
It does,as I have said before, need the European court to make an example of Ryanairs deliberately ignoring the LAW. If it is the LAW then that's what it is even if the foul mouthed leprechaun does not agree with it!
Why do some of your forum writers think that you only get what you pay for. There is no reason for any airline to just abandon the customers. AS was mentioned there would have been no problem in sending an aircraft out to repatriate the clients.I suppose it is greed on the part of the Airline. Anyway the sooner they are in court and fined a fortune the better then they will look after the "PAX" as they should.Sorry to go on but I do not think anyone is above the law
 
ACDC8
Posts: 7205
Joined: Thu Mar 10, 2005 6:56 pm

RE: Ryanair In The News Again!

Thu Dec 01, 2005 8:50 am

Quoting Rdwootty (Reply 43):
Why do some of your forum writers think that you only get what you pay for.

Why should you get more? Where is the logic in that. If I pay 10 Euros, then that is what I am entitled to. Just because I'm late or miss a meeting or something similar, that is a risk I as a consumer must take. If I rent a car and it breaks down, am I entitled for a compensation far and above of what I originally paid? Of course not! I am offered a replacement vehicle or my money back. Why should it be any different with the airlines?

Quoting Rdwootty (Reply 43):
There is no reason for any airline to just abandon the customers

How were the customers abandoned? They were offered a refund or a seat on another flight! How is that abandonment?

Quoting Rdwootty (Reply 43):
AS was mentioned there would have been no problem in sending an aircraft out to repatriate the clients.I suppose it is greed on the part of the Airline.

As I have stated numerous times before, this action would have cost the airline money. Call it greed call it what ever you want to, but if FR were to start this practice they could no longer offer the traveling public the fares that they do.

Quoting Rdwootty (Reply 43):
It does,as I have said before, need the European court to make an example of Ryanairs deliberately ignoring the LAW. If it is the LAW then that's what it is even if the foul mouthed leprechaun does not agree with it!

Interesting. IIRC there were many "laws" in place to protect flag carriers until people like Sir Richard Branson came along and challenged them. No word is said about that, but heaven forbid carriers like FR try to make some money and give the public a choice!  Yeah sure
A Grumpy German Is A Sauerkraut
 
ACDC8
Posts: 7205
Joined: Thu Mar 10, 2005 6:56 pm

RE: Ryanair In The News Again!

Thu Dec 01, 2005 9:15 am

Quoting Noelg (Reply 28):
Not really, considering how FR adds a substantial amount of time to the actual time it takes, just so they can say "we're early". If a flight lasts 45 minutes FR will make it into 1:15 on the timetable, so when they arrive early they can say "We're 15 minutes ahead of schedule". That's why such a high percentage of their flights are "on time"...

Which airline doesn't do this? Just look at any timetable and it's the same thing.

As far as the 99.4% quote, that is what the article stated, the same one that considered a cancelled flight newsworthy.

Quoting Noelg (Reply 30):
Yes but at least with BUF-EWR you have an excuse - taxi times at EWR can typically be half an hour in heavy traffic. I understand that at larger airports taxi time needs to be included. FR have no excuse - there isn't exactly a half hour queue for take off at Charleroi or Hahn is there?

Don't forget they still have to be spaced in with the aircraft already in the air, and this can give you some pretty wild routings that can cost time.

Quoting Lehovec (Reply 31):
Problem is that seat on the next available flight is in three days.

It's your choice. Pay 1000 Euros so an airline can wipe your nose everytime you sneeze or pay 10 Euros and take the plunge. The passengers had a choice when they booked, they had a choice when the flight got cancelled. How about the passengers taking some of the responsibilities for their actions.
Fact is flights DO get cancelled (regardless of airline), flights DO get delayed (regardless of airline), flights DO get diverted (regardless of airline). Any person with any common sense knows this and plans for it. Any person with any common sense reads the fine print when they purchase or sign a contract. And if they don't agree to the terms, they should go else where.

Quoting Lehovec (Reply 24):
Hugh McGarey, a member of the party, told the Herald: "Ryanair just left us like stray dogs to run about. It was terrible the way they treated us. I'll never fly with that airline again."

Woo Hoo! Look at me! I'm on the news!  Yeah sure
Seriously though, my heart bleeds. What an awful, awful ordeal for anyone to go through ....  Yeah sure

Quoting Teva (Reply 38):
The important words are "whatever the cause", "refund plus a flight" and "must supply..."
WHATEVER THE CAUSE

As has been stated in previous posts and in other threads, there are exceptions to these rules which are regularly practiced and used by all airlines and not just FR.
A Grumpy German Is A Sauerkraut
 
prebennorholm
Posts: 6430
Joined: Tue Mar 21, 2000 6:25 am

RE: Ryanair In The News Again!

Thu Dec 01, 2005 10:10 am

EU rules for compensation mainly apply to being bumped due to overbooking.

What's the problem? One day you get bumped on FR for tech or weather reason, you get your refund, and maybe BA (or someone else) saves your day with some wear and tear on your credit card.

The next day or next week you may get bumped on BA, and maybe FR saves your day with some wear and tear on the plastic. FR is not all that cheap either on last minute flights.

We should not be 8 years old kids travedling alone. We should be able to take care of ourselves and not just start crying like babies when things go bad.

The easy way is of course always to buy a ticket for which you pay the air fare plus 3 or 4 nights at a luxury hotel. And only see the hotel for one night at 1% of your flights. I recommend to do exactly that all the time in case money means nothing for you.

When you travel - by bus, train, ship, own car, or even by air - then you take a risk, a risk for having a delay. If you are not prepared for that risk, or if you are not able to cope with the consequencies in a amrt way to fit the circumstances, then you should stay at home.
Always keep your number of landings equal to your number of take-offs
 
ACDC8
Posts: 7205
Joined: Thu Mar 10, 2005 6:56 pm

RE: Ryanair In The News Again!

Thu Dec 01, 2005 12:01 pm

Quoting Prebennorholm (Reply 46):
What's the problem? One day you get bumped on FR for tech or weather reason, you get your refund, and maybe BA (or someone else) saves your day with some wear and tear on your credit card.

The next day or next week you may get bumped on BA, and maybe FR saves your day with some wear and tear on the plastic. FR is not all that cheap either on last minute flights.

 checkmark 

Quoting Prebennorholm (Reply 46):
We should not be 8 years old kids travedling alone. We should be able to take care of ourselves and not just start crying like babies when things go bad.

 checkmark   checkmark 

Quoting Prebennorholm (Reply 46):
When you travel - by bus, train, ship, own car, or even by air - then you take a risk, a risk for having a delay. If you are not prepared for that risk, or if you are not able to cope with the consequencies in a amrt way to fit the circumstances, then you should stay at home.

 checkmark   checkmark   checkmark 

Exactly, very well said!
A Grumpy German Is A Sauerkraut