Orion737
Topic Author
Posts: 3044
Joined: Sat Jan 08, 2005 10:14 pm

Thomas Cook Says Tie A Knot In It!

Thu Dec 01, 2005 1:04 am

Just come back from a week in Gran Canaria. On the outbound 320 of Thomas Cook from EMA-LPA, one of the three toilets was out of use for the duration, a sticky tape note, advising passengers of this.

This led to the inevitable long queues in the aisle and causing havoc as more people were trying to use the one functional toilet at the rear.

Blow me if a week later on the return 320 LPA-EMA the same toilet was still out of service! The flight this time was full to capacity, as must have been the poor passengers bladders as they waited in the long line for the toilets.

Very poor customer service. I wonder if in a few weeks the TCX 320 is still flying without its third toilet? I cannot believe in a week that efforts were not made to return the toilet to service.

This shortage of toilets was very inconveinient for cabin crew who had more than usual problems with blocked aisles. I was one of the passengers queing to use the single toilet at the rear and I had to clamp my bladder tight and wait for 10 minutes to be able to use the toilet.

Oh and in addition, the meal I pre-ordered and pre-paid for was not given out and I had to summon a cabin crew member and produce my ticket before I got my dinner.

TCX- the airline for the strong bladdered!
 
Demoose
Posts: 1891
Joined: Thu Mar 08, 2001 8:06 am

RE: Thomas Cook Says Tie A Knot In It!

Thu Dec 01, 2005 1:19 am

Or you could do what one passenger on my flight to Ibiza with Thomas Cook did and just piss yourself in your seat. Pleasant.

Mark
Take a ride...fly across the sky
 
DrP
Posts: 269
Joined: Mon Jul 18, 2005 9:41 am

RE: Thomas Cook Says Tie A Knot In It!

Thu Dec 01, 2005 1:29 am

They may have had to order a complete new toilet block from Airbus, which can take a few weeks to arrive. It will also mean a day's downtime in MX to fit it, which shouldn't be too much of a problem in the winter season  Smile

Not much consollation when you're about to wet yourself though!! I once flew PIA and they were doing much worse than pissing in their seats  vomit 
My pony plays the mamba . .
 
Demoose
Posts: 1891
Joined: Thu Mar 08, 2001 8:06 am

RE: Thomas Cook Says Tie A Knot In It!

Thu Dec 01, 2005 1:32 am

I won't even go into what the cleaners at MAN found on a PIA flight once, simply shocking.
Take a ride...fly across the sky
 
DrP
Posts: 269
Joined: Mon Jul 18, 2005 9:41 am

RE: Thomas Cook Says Tie A Knot In It!

Thu Dec 01, 2005 1:44 am

I can well imagine Mark, I remember a time when they had to fly their planes down to LGW as no company at MAN would clean them!  ill 
My pony plays the mamba . .
 
Orion737
Topic Author
Posts: 3044
Joined: Sat Jan 08, 2005 10:14 pm

RE: Thomas Cook Says Tie A Knot In It!

Thu Dec 01, 2005 1:50 am

Thomas Cook passengers didnt resort to peeing in the seats although I couldnt have blamed anyone, a 10 minute wait in a queue stretching from the rear galley meeting the other queue for the toilet near the flight deck was ridiculous.

2 toilets for 180 passengers! I understand toilets sometimes may be unserviceable for the odd flight but that 320 was still minus toilet 1 week later and no doubt is still flying around without the third toilet.

Its even worse when a toilet becomes unusable on a maximum charter configured aircraft which aready has the minimum number of toilets in order to cram in more seats.
 
bhxdtw
Posts: 1035
Joined: Mon Feb 21, 2005 7:28 pm

RE: Thomas Cook Says Tie A Knot In It!

Thu Dec 01, 2005 1:52 am

Quoting DrP (Reply 4):
I can well imagine Mark, I remember a time when they had to fly their planes down to LGW as no company at MAN would clean them!

Wow when was this ?!!
 
FlyingColours
Posts: 2202
Joined: Fri Dec 26, 2003 3:13 am

RE: Thomas Cook Says Tie A Knot In It!

Thu Dec 01, 2005 8:49 am

We had a few problems on one of our 737-400s, TF-ELD late into the summer season (once we got rid of ELV to Jet 2 - despite it having our name on the side).

We on several occasions had to fly to the canaries out of BRS with only two out of three toilets working, it was always one of the rear toilets that would somehow become inop but it really did make our life a little harder esp on such a long flight (but where we are very busy and NEVER get a rest on the outbounds).

For the record toilets do become U/S for various reasons, weather it is that the toilet itself has a defect or that the smoke detector is not working properly we won't block off a toilet unless really nessessarry, as it really does make it harder to do our jobs.

Oh and by the way, I had a toddler go and do a doo doo in her pottly in the isle on a BRS-MLA flight in September, that was really something  Sad

For the record, TF-ELV is now working for Jet 2 at MAN despite being in a hybrid Excel Airways / Islandsflug livery. TF-ELD (Blueline) has gone from BRS and TF-ELY (formerly NCL based for Excel) is now working out of BRS.

Phil
FlyingColours
Former Excel Cabin Crew - BRS Based  Smile
Lifes a train racing towards you, now you can either run away or grab a chair & a beer and watch it come - Phil
 
Orion737
Topic Author
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Joined: Sat Jan 08, 2005 10:14 pm

RE: Thomas Cook Says Tie A Knot In It!

Thu Dec 01, 2005 9:30 am

I understand the 734 has 170 seats in maximum charter capacity, so the TCX 320 carrying 180 with only two toilets is even worse. It was like that flying out and same a week later, meaning the aircraft had made countless trips without the third toilet operational.

I suspect its still flying as we speak minus that toilet. Just when will TCX bother to make time to remedy this and put customer care at the top of the list. Toilets are not a luxury but an essential. Passengers have rights and should not be subjected to 5 hours with 2 tolets between 180 passengers on a long term basis.

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