luisca
Posts: 1530
Joined: Thu Aug 16, 2001 11:37 am

Air Madrid At It Again, Passengers Stranded In PTY

Thu Dec 01, 2005 3:20 am

A Panamanian paper is reporting that the UIO-MAD flight had to divert to PTY because of technical problems. This was Monday, the plane had already been stranded for 7 hours in GYE on the GYE-UIO leg. The plane diverted to PTY, only 16 of the 264 passenger were put on the PTY-MAD flight which flies every Monday and Thursday. The rest are in a hotel in panama city. The problem with this is that Ecuadorian cannot enter Panama without a Visa, and 248 passengers are Ecuadorian, so they cant leave the Hotel under any circumstance, the rest of the passengers (Spanish) CAN leave the hotel and travel around the city. NM will send 2 airplanes to PTY tomorrow to pick up the passengers.

The question is, why not send the extra plane sooner? Why not put passengers on the IB PTY-MAD flight that leaves on Tuesdays and Wednesdays? This is very irresponsible of NM specially since they know that the Ecuadorian passengers cannot leave the hotel, they must be having a horrible time. Also, what is the problem with NM's reliability? No other airline that I know of has so much trouble with their A330's this is just more bad news for an airline that already has a terrible reputation.

Link here, but only in Spanish.
http://www.elpanamaamerica.com.pa/ultimas/ultimas.php4?id=14977

[Edited 2005-11-30 19:26:07]
If it ain't Boeing (or Embraer ;-)) I ain't Going!
 
2travel2know
Posts: 2236
Joined: Sun Apr 10, 2005 7:05 am

RE: Air Madrid At It Again, Passangers Stranded In PTY

Thu Dec 01, 2005 3:26 am

I saw that aircraft yesterday and is seemed strange to see an Air Madrid plane parked in PTY.
Why stop in PTY and not in CTG (or MDE or CLO)?
Ecuadoreans don't have visa problems with Colombia..
I don't work for COPA Airlines!
 
varig md-11
Posts: 1112
Joined: Mon Jul 17, 2000 7:17 pm

RE: Air Madrid At It Again, Passengers Stranded In PTY

Thu Dec 01, 2005 3:34 am

Quoting Luisca (Thread starter):
Why not put passengers on the IB PTY-MAD flight

many probable reasons for that....
if IB loads are over 80% on the PTY-MAD only a few pax could be "evacuated"
furthermore for sure IB is making not special price to Air Madrid and this one finds it more economical to keep pax in a hotel than to pay the price to IB
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kaitak
Posts: 8934
Joined: Wed Aug 18, 1999 5:49 am

RE: Air Madrid At It Again, Passengers Stranded In PTY

Thu Dec 01, 2005 3:36 am

Are they having financial problems: what is the cause of their inability to support their fleet? Doesn't Airbus provide assistance?
 
VEEREF
Posts: 560
Joined: Wed Jun 09, 2004 12:55 am

RE: Air Madrid At It Again, Passengers Stranded In PTY

Thu Dec 01, 2005 3:38 am

is that a non stop flight? I would have guessed anything coming out of UIO going any real distance would be weight restricted. We normally tech stop in PTY going to Miami.
Airplanes are cool. Aviation sucks.
 
2travel2know
Posts: 2236
Joined: Sun Apr 10, 2005 7:05 am

RE: Air Madrid At It Again, Passengers Stranded In PTY

Thu Dec 01, 2005 4:27 am

Quoting VEEREF (Reply 4):
is that a non stop flight? I would have guessed anything coming out of UIO going any real distance would be weight restricted. We normally tech stop in PTY going to Miami.

GYE - MIA could be non-stop, I think Air Madrid is flying MAD-UIO-GYE-MAD...
I don't work for COPA Airlines!
 
airportmanager
Posts: 448
Joined: Wed Mar 21, 2001 1:49 am

RE: Air Madrid At It Again, Passengers Stranded In PTY

Thu Dec 01, 2005 4:36 am

What a shame, they have had problems ever since they started more than a year ago here in Ecuador.
 
aswissinmad
Posts: 125
Joined: Mon Sep 19, 2005 3:56 pm

RE: Air Madrid At It Again, Passengers Stranded In PTY

Thu Dec 01, 2005 5:02 am

Quoting Luisca (Thread starter):
Why not put passengers on the IB PTY-MAD fligh

Because NM has no interline agreement with IB... IB will not accept NM tickets, endorsed or not, nor FIMs (Flight Interruption Manifests) or any other NM-issued document. The same the other way around.

Under the new EU law, pax can ask to have their GYE/UIO-MAD leg refunded... and they could use part of this money to go to Madrid with another carrier... but of course if they can't even leave their hotel they don't have much choice but to wait for NM to taek care of them.

I'd really like to see Air Madrid succeed, but with these kinds of incidents taking place almost weekly now (for a fleet of 6 or 7 a/c), they will never ever create a loyal customer base.... A shame, really...
 
aswissinmad
Posts: 125
Joined: Mon Sep 19, 2005 3:56 pm

RE: Air Madrid At It Again, Passengers Stranded In PTY

Thu Dec 01, 2005 5:05 am

Quoting Kaitak (Reply 3):
Doesn't Airbus provide assistance?

Airbus doesn't have to. NM doesn't lease their a/c directly from Airbus, and Airbus isn't contracted to maintain NM's fleet anyway.

And it's not an Airbus problem.... it's more of an Air Madrid problem, and its inability to face any major maintenance issue it seems.
 
RCS763AV
Posts: 3645
Joined: Mon Jun 14, 2004 1:22 am

RE: Air Madrid At It Again, Passengers Stranded In PTY

Thu Dec 01, 2005 5:42 am

NM is the most mediocre airline that crosses the atlantic. What are they thinking? How stupid is it not to land in BOG or CTG where the ecuadorians have no problems with the visa and NM has offices there....Its the Ryanair of the atlantic, only Ryanair does not have incidents every week.

Fly any airline to Europe except NM!

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