I would be grateful if someone could give me some idea as to what kind of compensation I might be able to get for a 23 hour delay. Details of my flight follow.
I was booked on BA031 (LHR - HKG) on 19 November departing 2025. Shortly after pushback, the captain announced that we had to be towed to another gate for repairs to the No. 2 engine - the oil filter warning light had come on. The repair took approximately 2 hours.
By this time, the wings had iced up - the de-icers were called, but it probably took 1 to 1.5 hours before they turned up and de-iced the wings.
By this time, a passenger fell sick and had to be ambulenced away - however, it took something like half an hour for the ambulence to come and get her. In the meantime, the captain announced that the passenger's bags had to be off-loaded.
A while later, we were told that the flight would be cancelled as the crew were out of hours.
This was already about 0100 in the morning, and having spent 5 or more hours sitting on the plane. The subsequent arrangements for retrieving bags, getting hotel vouchers and coach transfer were chaotic to say the least. I got to my hotel room at about 0330.
Our flight was rescheduled for 1800 the next day, but to my disappointment, the plane was not properly catered nor cleaned when we got to the departure gate. We were told only one de-icer was available, and BA had no idea about the length of delay.
Eventually we departed around 1930, 23 hours after we were supposed to leave LHR.
BA staff told us to write in and complain, and ask for compensation. I am, however, not sure of what to ask for? A refund of my ticket? Monetary compensation or frequent flier miles? If anyone has had a similar experience , I would like to hear about what arrangements were made by the airline to compensate passengers for the delay.
Many thanks in advance!