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Comepensation For 23 Hour Delay On BA

Thu Dec 01, 2005 11:55 pm

I would be grateful if someone could give me some idea as to what kind of compensation I might be able to get for a 23 hour delay. Details of my flight follow.

I was booked on BA031 (LHR - HKG) on 19 November departing 2025. Shortly after pushback, the captain announced that we had to be towed to another gate for repairs to the No. 2 engine - the oil filter warning light had come on. The repair took approximately 2 hours.

By this time, the wings had iced up - the de-icers were called, but it probably took 1 to 1.5 hours before they turned up and de-iced the wings.

By this time, a passenger fell sick and had to be ambulenced away - however, it took something like half an hour for the ambulence to come and get her. In the meantime, the captain announced that the passenger's bags had to be off-loaded.

A while later, we were told that the flight would be cancelled as the crew were out of hours.

This was already about 0100 in the morning, and having spent 5 or more hours sitting on the plane. The subsequent arrangements for retrieving bags, getting hotel vouchers and coach transfer were chaotic to say the least. I got to my hotel room at about 0330.

Our flight was rescheduled for 1800 the next day, but to my disappointment, the plane was not properly catered nor cleaned when we got to the departure gate. We were told only one de-icer was available, and BA had no idea about the length of delay.

Eventually we departed around 1930, 23 hours after we were supposed to leave LHR.

BA staff told us to write in and complain, and ask for compensation. I am, however, not sure of what to ask for? A refund of my ticket? Monetary compensation or frequent flier miles? If anyone has had a similar experience , I would like to hear about what arrangements were made by the airline to compensate passengers for the delay.

Many thanks in advance!

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RE: Comepensation For 23 Hour Delay On BA

Fri Dec 02, 2005 12:05 am

Use this link to BA Montreal Convention page.

If the answer you seek is not here, do a web search for the Montreal Convention.

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RE: Comepensation For 23 Hour Delay On BA

Fri Dec 02, 2005 12:06 am

You could ask for FF points if they are important to you. You could ask for money. It depends on what you would consider adequate. The airline could come back and say, "tough luck sonny, we put you in a hotel and these things do happen". However, I don't think they will.

Personally, I noticed that I was credited extra points on a BA segment that was 6 hours late in departing, meaning I missed my connecting flight, however I was put up in a hotel and rebooked. So the extra points were all I got, and I didn't even complain.

I do enjoy a spot of flying, especially when it's not in economy!
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RE: Comepensation For 23 Hour Delay On BA

Fri Dec 02, 2005 12:06 am

On BA.Com there is an online form to complete. Its very simple, and easy to complete. Look for customer relations.



The main delays were caused by weather (ice) and a medical emergency. These are not BA's fault.
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RE: Comepensation For 23 Hour Delay On BA

Fri Dec 02, 2005 12:12 am

They don't have to compensate you.
The EU law states that only if the flight was cancelled or delayed more than 5 hours for "commercial reasons, IRR code 01", (whatever a comerical delay means) they have to compensate you in cash.
Also, if the flight is delayed more than 5 hours, they must refund the affected part of the ticket should you not wish to travel anymore (and whatever the cause of the delay), regardless of the fare conditions.

But BA is well known for responding well to pax requests in case of delays and cancellations, and will usually credit a good amount of miles to your account, Just don't expect cash or anything like that.
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RE: Comepensation For 23 Hour Delay On BA

Fri Dec 02, 2005 12:19 am

The initial delays were caused by weather and medical reasons, but wasn't the overnight delay caused by the crew running out of hours, making it the airline's fault?

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RE: Comepensation For 23 Hour Delay On BA

Fri Dec 02, 2005 12:59 am

Years ago, my wife and I flew BA LHR-IAH and the IFE was broke (mind you this was a brand new 777). What kind of compensation did we receive? Two roundtrip ticket anywhere in Europe AND fully transferable so I ended up giving them to my parents.
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RE: Comepensation For 23 Hour Delay On BA

Fri Dec 02, 2005 2:10 am

Quoting Newark777 (Reply 5):
But wasn't the overnight delay caused by the crew running out of hours, making it the airline's fault?

No way is that the airline's fault.

However. the initial delay was due to technical problems which could be blamed on the airline, however they then got hit with a delay due to the incompetence of the de-icing crews who are I believe employed by BA. So yes BA could be blamed for this.

The medical emergency isn't the fault of the airline, and in fact probably saved them money because there was no diversion involved. The crew being out of hours is not the airline's fault either, because there are rules and regulations to abide by. However it could be argued that the airline should have known the crew would be out of hours and arranged for a relief crew to be brought in to operate the flight.

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