|Quoting EA CO AS (Reply 3):|
Definitely use your middle name, or at least your middle initial. While I don't know if AirTran uses it, most airlines use systems like Airline Automation Incorporated's "Super Dupe Snooper" that looks for duplicate (and therefore unnecessary wastes of space) bookings and cancels the older of the two, assuming the more recent booking must clearly be the one the customer really wants.
oh yes , I had a major problem a couple of years ago with a client on QF
who was travelling with his father who had exactly the same name ( no offense , Venezuela747 , but didn't your parents have any imagination?
) the 'system' kept picking it up as a duplicate booking - it was cancelled about 5 times by the automated system , each time we had to ring QF
yield control in SYD
and get them to re-instate - at first it was amusing , but the more it kept happening ( and the fuller the flight got ) the more difficult it was - the really terrible thing was that it took QF
staff several attempts before they could figure out how to override the checking software .
Fortunately , in New Zealand and Australia , where I used to work , people don't often name their kids exactly the same as themselves - my understanding ( please correct me if I am wrong ) is that it is not uncommon in the Americas - could any TA
's there tell me whether they have found a way around this ? I believe , for some of the software systems , it helps if you enter different phone numbers / email addresses for each pax .