hansieAMS
Posts: 130
Joined: Tue Dec 09, 2003 4:39 pm

OS / Austrian Help (seatreservation)

Thu Dec 08, 2005 6:03 pm

Any OS ppl around that can help out? I'm having some trouble on my flight next week VIE-MEL with the seats i booked.

They say its due to an equipement change... but the flight is still listed as a T7.

Any help from an OS staffmember is appreciated  Smile
 
beowulf
Posts: 743
Joined: Wed Jul 30, 2003 3:22 am

RE: OS / Austrian Help (seatreservation)

Thu Dec 08, 2005 6:13 pm

I am not OS staff, but may I suggest you call them and sort out any problem you have. They should be able to help you. Maybe they have different seat configurations in their T7.

Nick
 
hansieAMS
Posts: 130
Joined: Tue Dec 09, 2003 4:39 pm

RE: OS / Austrian Help (seatreservation)

Thu Dec 08, 2005 6:20 pm

I did call them, but the dutch staff couldt tell me about the seatconfigs and i'm not so happy what they re-assigned me with.
Maybe i should just call res. in vienna?
 
beowulf
Posts: 743
Joined: Wed Jul 30, 2003 3:22 am

RE: OS / Austrian Help (seatreservation)

Thu Dec 08, 2005 6:28 pm

Unfortunately, I don't know who handles calls for OS in NL, but in VIE you definitely speak to OS staff.

[Edited 2005-12-08 10:35:38]
 
hansieAMS
Posts: 130
Joined: Tue Dec 09, 2003 4:39 pm

RE: OS / Austrian Help (seatreservation)

Thu Dec 08, 2005 6:34 pm

I think it might be LH
 
flyAUA
Posts: 4287
Joined: Wed May 25, 2005 3:12 am

RE: OS / Austrian Help (seatreservation)

Thu Dec 08, 2005 6:52 pm

Quoting HansieAMS (Thread starter):
Any OS ppl around that can help out? I'm having some trouble on my flight next week VIE-MEL with the seats i booked.

They say its due to an equipement change... but the flight is still listed as a T7.

Any help from an OS staffmember is appreciated

Hansie, sorry to hear about that. I can't remember having different configurations on our B777s at Austrian from the days I spent with them, so the whole equipment change story seems weird to me. Sorry to hear that it all got messed up.

I will post a link to the seat configuration HERE.

If you are not able to change the seat reservation online, and the staff in the Dutch callcentre are not being of much help, I suggest you call reservations in Vienna. They were always able to help me out.

Here is the number: +43 51789

Good luck!  Smile
Not drinking, also isn't a solution!
 
kiwiandrew

RE: OS / Austrian Help (seatreservation)

Thu Dec 08, 2005 6:53 pm

Quoting HansieAMS (Thread starter):
They say its due to an equipement change... but the flight is still listed as a T7.

how long has the VIE-SIN-MEL been a 777 ? I am sure it used to be a 767 and the 777 was only used on the VIE-KUL-SYD
 
hansieAMS
Posts: 130
Joined: Tue Dec 09, 2003 4:39 pm

RE: OS / Austrian Help (seatreservation)

Thu Dec 08, 2005 7:09 pm

Its a 777 since the repainting has been done i think.

That seatmap is the one i had as well... maybe its just a (lame) excuse?
 
hansieAMS
Posts: 130
Joined: Tue Dec 09, 2003 4:39 pm

RE: OS / Austrian Help (seatreservation)

Thu Dec 08, 2005 7:59 pm

They seem to have kicked me out because the seat is now blocked as a disabled seat (but not booked by an actual disabled person)....

only windowseats available are blocked for UM's Sad
 
VORFMD
Posts: 325
Joined: Wed Feb 09, 2005 3:32 am

RE: OS / Austrian Help (seatreservation)

Fri Dec 09, 2005 4:19 pm

Quoting HansieAMS (Reply 8):
They seem to have kicked me out because the seat is now blocked as a disabled seat (but not booked by an actual disabled person)....

drop me a PM. I will look what i can do for you.
 
hansieAMS
Posts: 130
Joined: Tue Dec 09, 2003 4:39 pm

RE: OS / Austrian Help (seatreservation)

Fri Dec 09, 2005 4:46 pm

i just did  Wink hehehe
 
A320FO
Posts: 209
Joined: Wed Oct 25, 2000 12:28 am

RE: OS / Austrian Help (seatreservation)

Fri Dec 09, 2005 6:42 pm

Yes, OS has two different seat configurations on the 772

OE-LPA and PB have a 3-3-3 forward and 3-4-3 rear economy configuration,
OE-LPC is completely has a 3-4-3 configuration, but with a little more legroom, as the total number of seats is the same.

That might also be a reason for the "equipement change" note.

Further changes will come starting as of next may, with the introduction of the new business class.
 
hansieAMS
Posts: 130
Joined: Tue Dec 09, 2003 4:39 pm

RE: OS / Austrian Help (seatreservation)

Fri Dec 09, 2005 6:45 pm

hmmm.. thanks for that info, i didnt know that !
Is that change done after the NG->OS transformation, or has it always been that way (i have been on their T7's b4, but possibly never on LPC)
 
VORFMD
Posts: 325
Joined: Wed Feb 09, 2005 3:32 am

RE: OS / Austrian Help (seatreservation)

Fri Dec 09, 2005 10:53 pm

@Hans,

look into your e-mail Wink