I flew them RUN
about four years ago. Non remarkable B737-200 flight. However when we got to MRU
one of the pax in our group didn't get her suitcase. Being an industy person I went with her while she filled out the forms. The guy behind the counter said to her. I'm sorry, but we are required to follow IATA rules, and they say that we are not responsible. You will have to come back to the airport to pick up your bag off the next flight. She was about to agree and I said; Just a minute I've got a couple of questions ...
1. What is your name (which I wrote down),
2. You say that you have to follow IATA rules, Why is that when UU
is not a Member of IATA? (silence). Finally he said - Well, that doesn't matter - it's required by law.
3. Oh, I said. I'm glad to hear that. Because IATA RP1724 requires you to get delayed baggage to the passenger as soon as possible, and at your expense - and I showed him my IATA ID
4. Her bag showed up at our hotel (1 hour away) by taxi an hour or so after we did.
You can't Bulls*it a Bulls*itter!