cactusTECH
Posts: 204
Joined: Sun Apr 03, 2005 12:11 am

Is JetBlue All Hype?

Fri Dec 23, 2005 12:56 pm

Before this weekend I always refused to fly JetBlue since I used to work for HP and felt that JetBlue was the wrong carrier to fly since they were commpetition. Well now that I work for a foreign carrier VS I decided to take my family in Jetblue to PBI from LGA flt 369 and 366 coming back. Both flights were late coming in and going out. The flight attendant on my way tp PBI kept saying passengers from JFK... when we flew out of LGA and this was constantly. MY bags at PBI took 35 minutes to get to the belt when we arrived late at PBI 0030 local. On the way back, found dirty traytables but thie service was decent. Any thoughts??? this is just my JetBlue experience...When I was used to work for HP I read many of you didnt like the service but to be honest I miss always thought HP was an OK service sometimes better than others.. any thoughts??
 
BAxMAN
Posts: 654
Joined: Fri May 28, 2004 7:51 am

RE: Is JetBlue All Hype?

Fri Dec 23, 2005 1:06 pm

If you work for VS, then you should know better than anyone that 'hype' is not something to be sneered at. Hype is essential to any young company and rarely can a company continually meet the expectations that the hype generates. This is something so true for VS which is an excellent airline, but cannot live up to image it portrays. Look at this for hype: http://www.airliners.net/discussions...eneral_aviation/read.main/2508546/! Why do email when you can do the same thing slightly differently?

There is a much bigger world beyond your own experiences and without doubt people have had far worse and far better experiences than yourself. I've never flown B6 so can't personally comment but they seem to generate repeat custom in a marketplace that is flooded with choice, so it can't be too bad. But don't discount hype. There are so many airlines who could only dream of generating that kind of hype.

[Edited 2005-12-23 05:08:39]
I need to get laid
 
WDBRR
Posts: 599
Joined: Tue Jan 25, 2005 11:28 am

RE: Is JetBlue All Hype?

Fri Dec 23, 2005 1:10 pm

I have worked for two airlines and notice everything.
I think Jetblue things pretty well, I would fly them over
some of the majors.
 
beertrucker
Posts: 202
Joined: Sat Dec 03, 2005 12:13 pm

RE: Is JetBlue All Hype?

Fri Dec 23, 2005 1:15 pm

I have only flown B6 once. And that was from MCO to JFK and back. On my flight we left early on the way to JFK. And was clean and nice flight. Coming back we were a little late leaving but that was cause of a lot of stand-bys(and yes I was one also I came back early). But both of my flights were very nice and people were great.

But yes hype is a big thing for a new and small company. I own a small store in Florida. My best advertising is word of mouth. And the hype I get is the best way to get new people in the store. And the also it is cheapest.
Fly HI
 
cactusTECH
Posts: 204
Joined: Sun Apr 03, 2005 12:11 am

RE: Is JetBlue All Hype?

Fri Dec 23, 2005 1:31 pm

hey BAxMAN put down the beer and relax I only asked for an opinion, I never accused B6 of being a bad airline I just didnt get what evryone talks about I have worked for other LCC's and I know what to expect...Im not saying that the are hype im just ASKING
 
beertrucker
Posts: 202
Joined: Sat Dec 03, 2005 12:13 pm

RE: Is JetBlue All Hype?

Fri Dec 23, 2005 1:36 pm

Cactus just remember what i said word of mouth is the best advertising buddy. and that is what gets the hype going. all those talks have to start somewhere.
Fly HI
 
CTHEWORLD
Posts: 463
Joined: Fri Dec 10, 2004 5:27 am

RE: Is JetBlue All Hype?

Fri Dec 23, 2005 2:03 pm

They have done great job of marketing, brand building and reinforcing a strong identity. Are they extraordinarily different than anyone else? No, not really. But kudos to them for getting most of the dumb American consumers to buy in to the notion that they have "Leather Business Class Seats", most of their consumers have eaten that up like a pig in slop!
 
crogalski
Posts: 477
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RE: Is JetBlue All Hype?

Fri Dec 23, 2005 2:15 pm

Quoting CTHEWORLD (Reply 6):
They have done great job of marketing, brand building and reinforcing a strong identity. Are they extraordinarily different than anyone else? No, not really. But kudos to them for getting most of the dumb American consumers to buy in to the notion that they have "Leather Business Class Seats", most of their consumers have eaten that up like a pig in slop!

umm actually, do you see AA, CO, DL (not song), US, NW, offer live tv and XM for free? Do you see those airlines offer a huge choice of snacks and drinks, and as many as you want on each flight? Do you see those airlines actually care about their customers? How often do you see an airline give every pax a free roundtrip if something goes wrong with a flight? its called caring, something a majority of airlines lack.. and which is why jetblue is thriving on success.
A319 A320 A321 A330 B717 B727 B737 B747 B757 B767 CRJ200 CRJ700 CRJ900 DC9 E145 E190 MD88 Q400 | AA AB B6 CO DL EI FL NK
 
jacobin777
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RE: Is JetBlue All Hype?

Fri Dec 23, 2005 2:42 pm

also, another thing with B6 is that the President/CEO Neelman sometimes helps as an F/A on the flight, and he sometimes helps loading suitcases...now that's a CEO everyone could get along with!
"Up the Irons!"
 
CTHEWORLD
Posts: 463
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RE: Is JetBlue All Hype?

Fri Dec 23, 2005 2:45 pm

Do you see B6 giving their customers the ability to use frequent flyer points for trips around the world, do you see B6 upgrading their most valued customers to business or first class, do see B6 interlining bags to other airlines for international connections, do you see B6 offering flat sleeper seats, personal video choice, hot meals, or full meals for purchase? Do see B6 maintenance operations giving their flight crew CORRECT information on mechanical failures of their aircraft?

Oh...a huge selection of snacks is like saying B6 has "Leather Covered Business Class Seats"

Now don't get me wrong, they have done a great job of establishing and indentity, and penetrating the market, but they aren't all that and a bag of chips, even if they are blue corn tortilla chips!
 
beertrucker
Posts: 202
Joined: Sat Dec 03, 2005 12:13 pm

RE: Is JetBlue All Hype?

Fri Dec 23, 2005 2:52 pm

Quoting CTHEWORLD (Reply 9):
Do you see B6 giving their customers the ability to use frequent flyer points for trips around the world, do you see B6 upgrading their most valued customers to business or first class, do see B6 interlining bags to other airlines for international connections, do you see B6 offering flat sleeper seats, personal video choice, hot meals, or full meals for purchase? Do see B6 maintenance operations giving their flight crew CORRECT information on mechanical failures of their aircraft?

ummmm they are a low cost airline. 1 class config. You are talking about a major airlines. They are a low cost airline. Big difference. I like flying on B6. I only have once, but I would fly on them again without a 2nd thought. They do a have a thing like a ff program but it is totally different from a reg ff program. Hell I still don't fully understand it.

And one more thing. Thanks SO much for calling us dumb Americans. But it is OK I guess you don't like Americans. I guess some people just have to find someone to dislike.
Fly HI
 
CTHEWORLD
Posts: 463
Joined: Fri Dec 10, 2004 5:27 am

RE: Is JetBlue All Hype?

Fri Dec 23, 2005 3:11 pm

Quoting Beertrucker (Reply 10):
Thanks SO much for calling us dumb Americans. But it is OK I guess you don't like Americans.

Yeah, but as a 7th generation American, with relatives who fought in the Revolutionary War, Civil War, Spanish-American War, WWI, WWII, and Vietnam, I can look upon a majority of my fellow countrymen and truly say they are stupid. It is a horrible reputation that we Americans earn every day.

As far as majors versus start ups or LCCs go, same planes, same routes, same pax, you can't compare LCCs with majors only when it is convenient for showing off the failings of the majors.

[Edited 2005-12-23 07:13:26]
 
beertrucker
Posts: 202
Joined: Sat Dec 03, 2005 12:13 pm

RE: Is JetBlue All Hype?

Fri Dec 23, 2005 3:22 pm

Quoting CTHEWORLD (Reply 11):
As far as majors versus start ups or LCCs go, same planes, same routes, same pax, you can't compare LCCs with majors only when it is convenient for showing off the failings of the majors.

actually I am not doing that. I meant it as I would compare a LCC against another LCC. Not a LCC and a major. That is what I meant by that cause they are really in 2 different categories. I mean they all airlines. Just LCC is a different type of service then the majors.
Fly HI
 
Dreamflight767
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RE: Is JetBlue All Hype?

Fri Dec 23, 2005 4:29 pm

This is the ONLY airline I have seen a Pilot come out of the cockpit, pick up the mic., stand in the middle of the isle, and welcome his passengers followed by the flight summary. This was the ONLY airline that gave me a $50.00 discount on my next flight simply because I was able to name 3 of their airplanes (no blackout dates). This is one of few airlines that offers a selection of good snacks. This is one of few airlines where I can watch TV during my flight. But most important, as a college student and huge aviation buff, this airline has made flying affordable for me. I have been able to hop on a plane for $150.00 round trip, fly across the country, do some plane spotting, and fly home 3 hours later. I haven't been able to do that on ANY other airline.

One final thought, if LCCs and the America's are so "stupid," why are other countries and many "Premier" carries duplicating one of the most successful LCCs which originates in America?
 
b6sea
Posts: 348
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RE: Is JetBlue All Hype?

Fri Dec 23, 2005 4:34 pm

NO, it's not... new planes, destinations people want to fly to, IFE, revolutionary... I know!

-Chans
 
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lightsaber
Crew
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RE: Is JetBlue All Hype?

Fri Dec 23, 2005 4:43 pm

B6 has one major advantage over the other majors; they treat a non-frequent flier better than most of the others. Many of those non-frequent fliers will become FF's; sort of like how Honda motorcycle riders became Honda car owners. B6 has extremely good customer satisfaction. Partially, as a WSJ article from a while ago put it, they "manage customer expectations well." (I'm being too lazy to find the link.)

Also, as someone flying Y, why would I want to walk past seats of F or J?

As to their poor on time performance; I haven't seen their latest statistics. However, there has been enough discussion on these forums that B6's on time performance is starting to impact customer satisfaction.

Yes, for someone like my sister who is "Platinum" on a major, with F upgrades practically every flight, B6 would make no sense. Welcome to a fragmented market: there are many different niches that will be filled by many different airlines. Each customer placer their own value on different aspects of the experience.

As to hype: B6's PR department is underpaid! Man they seem to do a good job in getting free advertising.

Remember, one of the first things taught in business school is "you are not your company's market." I usually fly HP or AA as they fly the non-stops to my most frequent destinations. But I see a lot of friends heading down to LGB to catch convient flights. Again, airlines operate in a fragmented market.

Lightsaber
"They did not know it was impossible, so they did it!" - Mark Twain
 
Guest

RE: Is JetBlue All Hype?

Fri Dec 23, 2005 5:15 pm

Quoting Crogalski (Reply 7):
umm actually, do you see AA, CO, DL (not song), US, NW, offer live tv and XM for free?

Delta will be.

Quoting Crogalski (Reply 7):
Do you see those airlines offer a huge choice of snacks and drinks, and as many as you want on each flight?

Yes.

Quoting Crogalski (Reply 7):
Do you see those airlines actually care about their customers?

Haha right. Jetblue is the only airline that cares. Sure.

Quoting Crogalski (Reply 7):
How often do you see an airline give every pax a free roundtrip if something goes wrong with a flight?

That might just big the biggest crock of $@%& I've heard on here. Jetblue does NOT do that.

Face it, the newness has worn off, and the competition has caught up. Jetblue is just average now.

Quoting PhilSquares (Reply 17):
Excuse my opinion, but what a pompous *****!

He's right. Stupidity is at epidemic proportions in this country. It's sad, we should strive to be better.

B

[Edited 2005-12-23 09:31:27]
 
PhilSquares
Posts: 3371
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RE: Is JetBlue All Hype?

Fri Dec 23, 2005 5:20 pm

Quoting CTHEWORLD (Reply 11):
Yeah, but as a 7th generation American, with relatives who fought in the Revolutionary War, Civil War, Spanish-American War, WWI, WWII, and Vietnam, I can look upon a majority of my fellow countrymen and truly say they are stupid. It is a horrible reputation that we Americans earn every day.

Excuse my opinion, but what a pompous *****!

Quoting CTHEWORLD (Reply 9):
Do see B6 maintenance operations giving their flight crew CORRECT information on mechanical failures of their aircraft?

I worked for them prior to their startup and for 2 years after that. You are just wrong in the above statement. I'd suggest you get down off your high horse and stop your pontificating! Your opinion isn't really worth anything when you make unsubstantiated statements like that.
Fly fast, live slow
 
jetbluefan1
Posts: 2861
Joined: Wed Dec 31, 2003 8:39 am

RE: Is JetBlue All Hype?

Fri Dec 23, 2005 8:37 pm

Quoting NonRevKing (Reply 16):
Haha right. Jetblue is the only airline that cares. Sure.

No one said they're the only airline cares. But they are one of the very few. And there are so many ways to prove it.

IMHO, JetBlue does have a lot of hype, and sometimes people are disappointed when they fly on them. However, just remember the service you get on some other airlines. Also remember the fare you paid, or the fare you would have paid had JetBlue not flown the route...

JetBluefan1
 
Jerseyguy
Posts: 2025
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RE: Is JetBlue All Hype?

Fri Dec 23, 2005 9:26 pm

Jetblue offers me

1. Extra Legroom (34" rows 12-24)
2. Free DirecTV and XM (on some flights)
3. Cheap fares (ie $139 RT EWR-MCO)

As a non-elite traveler who cares if the majors offer service to Madrid or Walla Walla, Washington. Oh and I don't believe Jetblue has ever advertised an all "business class seat" fleet. All leather yes, business class no.
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Alitalia744
Posts: 3777
Joined: Thu Mar 30, 2000 8:22 am

RE: Is JetBlue All Hype?

Fri Dec 23, 2005 11:07 pm

Quoting JerseyGuy (Reply 19):
Jetblue offers me

1. Extra Legroom (34" rows 12-24)

And Delta offers me extra leg-room (most planes save the 757 are configured with a vast amount of seats at 33" with some rows having as much as 36" (on the 738, non-E-Row!)

Quoting JerseyGuy (Reply 19):
2. Free DirecTV and XM (on some flights)

Yes, Delta offers me this too sometimes, and will even more so as planes are reconfigured. Latest notes out of some of the guys at TOC are that 738s are gonna go in for PTVs after the 757s...

Quoting JerseyGuy (Reply 19):
3. Cheap fares (ie $139 RT EWR-MCO)

I just went to LA and back on Delta for $226.50. Not bad for a R/T. JBlue isn't the only airline having special fares.

Now, is B6 a good airline? Yes! They've helped some other airlines become more competitive, and will continue to help push that process along. Is B6 the darling the media portrays them out to be? No. (IMHO). I've flown them a few times and found them to be average. Yes the TV is nice, as is the leather seats, but they're not the only airline in the world to offer this...

Do I prefer to fly Delta? Yeah - most of my posts will show that - why? I may only get a selection of snacks, but I get some of the most dedicated and nicest people in the industry. I may have to pay a little extra, but I get upgraded and automatically placed in the e-row (why? Because I am Medallion).

Quoting JerseyGuy (Reply 19):
As a non-elite traveler who cares if the majors offer service to Madrid or Walla Walla, Washington.

That's your problem not mine. I'm Medallion so I do care where my airline serves. The entire purpose of BL programs in this industry are to provide certain perks other airlines cannot offer. Can B6 or WN get me on a codeshare to Athens? No. Do they even fly there? No.

[Edited 2005-12-23 15:07:43]
Some see lines, others see between the lines.
 
richierich
Posts: 3291
Joined: Sat Nov 04, 2000 5:49 am

RE: Is JetBlue All Hype?

Fri Dec 23, 2005 11:38 pm

Quoting JetBluefan1 (Reply 18):
IMHO, JetBlue does have a lot of hype, and sometimes people are disappointed when they fly on them. However, just remember the service you get on some other airlines. Also remember the fare you paid, or the fare you would have paid had JetBlue not flown the route...

I totally agree with that. JetBlue doesn't do anything radically different than other airlines - I know that. After all, there are only so many things that can be expected when you fly from one airport to another... its not a magic carpet ride!

I will say, however, that JetBlue does a lot of the little things right. The same little things that piss me off on other airlines. It is typical that employees of other airlines think JetBlue is all hype and all about the tvs. Ummm, no its not. If they had tvs and lousy service, believe me I wouldn't care about the freaking tv sets.

And it is a low fare, budget-oriented airline. Anybody expecting First Class service (on a $99 fare to Florida) will be highly disappointed. My biggest draw to JetBlue was the simplicity of the whole operation - although I must concede that the scrappy little airline is now a very busy carrier at JFK, pushing the usage of Terminal 6 to its limits. But the basics are still there. The seats are roomy, comfortable (better than average, in my opinion, for coach class) and the on-board service is fair. At least you get snacks and soda - some airlines have gotten very stingy about that lately! Most of all, I like the sensible pricing. The lack of a Saturday night stay is a big draw for me, as is the ability to pick and chose one-way flights without them costing more than a round-trip. Sometimes the legacy major carriers don't make any sense to me in their pricing! Before people jump on this statement and say "they were not the first to do this" or "all carriers do this now", I know they were not first and other carriers have "simplified" their fares too. I just get the feeling that a lot of carriers have lowered fares and less-complicated pricing structures solely because of low-fare competition like JetBlue, probably reverting back to the old way of ripping people off if they could. And I hate being treated like a second-class citizen on some carriers because I don't have a million miles on my Medallion Card.

JetBlue may be heavily hyped - I agree that it is - but they sure do have a way with marketing! The problem with hype is that it is impossible to live up to and no airline is immune to that. But at the end of the day, when it comes to choosing an airline, I always check JetBlue first because I know what I am getting. I know they are out to make money but they actually treat their customers like they want repeat business from them. Sadly, this is not an experience I can say for all carriers I have flown.
None shall pass!!!!
 
petazulu
Posts: 683
Joined: Fri Jan 31, 2003 3:32 am

RE: Is JetBlue All Hype?

Sat Dec 24, 2005 12:07 am

Jetblue rocks. Seriously. They rock.
Other airlines are just now trying to catch up via the bankrupcy courts.
If I am going domestic Y class, I can't think of a better way to get from point A to Point B, except maybe on Song (which DL is getting rid of, doh!).
 
richierich
Posts: 3291
Joined: Sat Nov 04, 2000 5:49 am

RE: Is JetBlue All Hype?

Sat Dec 24, 2005 12:07 am

Quoting Alitalia744 (Reply 20):
That's your problem not mine. I'm Medallion so I do care where my airline serves. The entire purpose of BL programs in this industry are to provide certain perks other airlines cannot offer. Can B6 or WN get me on a codeshare to Athens? No. Do they even fly there? No.

I pretty much hear where you are coming from on all your points except this one.

Why should I care how many cities an airline flies to? If I am going to Florida, why should it make a difference to me whether the airline I am flying on serves Podunk? Clearly not all airlines can serve Podunk but why does it matter to me, unless I live in Podunk (in which case the said airline is probably ripping you a new one with off the chart pricing)? Its funny - I hear from some people who apparently work for legacy airlines that one of their criticisms of an airline like JetBlue or AirTran is that they 'cherry-pick' routes or don't serve enough of the country. What do people expect? Do they expect airlines to go after underperforming routes? And when you don't have 400 planes, of course there are holes in the country that are not served. Clearly if I live in New York and need to get to Chicago, I'm not going to be flying JetBlue. When I am choosing to fly somewhere, I want the freedom to pick an airline, route, time and price of my own accord.

As for the international route structure, this is not much of a perk unless you travel a lot and rack up A LOT of miles. For most people, myself included, this is rarely going to happen. SO a carrier like United codeshares with Lufthansa. Again, how would this be much of a benefit to me when I am trying to get to California from New York? OK, upgrades to First and Business Class can be a decent perk but it is also my understanding that frequent flier miles are getting much harder to use and cash in. Upgrades are becoming less frequent (as the high end seats are reconfigured or ripped out) and free flights, especially international, are extremely difficult to come by. I had a friend that tried to use his FF miles this past summer and it was basically impossible. Forget flying when you want to fly. In the end, he ended up buying his ticket - some perk that ended up being! Again, I want the freedom to pick my flights based on price, time and, yes, airline and equipment too.

Well whatever airline you work for or prefer to fly on, I wish all fellow airliners.net people (including my buds NRK and OttoPyltt) a happy holiday season.
None shall pass!!!!
 
Alitalia744
Posts: 3777
Joined: Thu Mar 30, 2000 8:22 am

RE: Is JetBlue All Hype?

Sat Dec 24, 2005 12:33 am

Quoting Petazulu (Reply 22):
If I am going domestic Y class, I can't think of a better way to get from point A to Point B, except maybe on Song (which DL is getting rid of, doh!).

again, Delta is not getting rid of SONG service, only SONG the brand. Delta is rolling out the SONG Product back into mainline and expanding it to all routes longer than 1750 miles. Not bad if you ask me...

Taken directly from the Delta and song websites:

"Here's what we plan to do next year:

- We'll add 26 First Class seats to Song's current fleet of Boeing 757 aircraft - a big plus for business travelers who have asked for a first-class offering on Song.

- We'll upgrade more than 50 additional Delta aircraft to two-class Song-style service, complete with all-leather seating, more comfortable interiors, and our state-of-the-art digital in-flight entertainment.

- We'll dedicate this exclusive fleet of airplanes to cross-country flying from cities such as New York, Atlanta, Boston, and Cincinnati beginning summer 2006.

- And, we plan to expand the service to even more destinations to ultimately include all flights over 1,750 miles within the next two years. "

For more information please see: Song gives Delta an upgrade
Some see lines, others see between the lines.
 
goingboeing
Posts: 4727
Joined: Sat Dec 04, 1999 1:58 am

RE: Is JetBlue All Hype?

Sat Dec 24, 2005 12:45 am

Quoting Lightsaber (Reply 15):
B6 has one major advantage over the other majors; they treat a non-frequent flier better than most of the others.

First off, I've never flown JetBlue since they don't serve my city. I do think they are a little overhyped from the Wall Street side of things. But your comment is spot on...I feel the same way about Southwest....it doesn't matter if it's your first trip ever, or your 100th trip this year, all customers are treated equally well. I know....the "best customers" for a major are the ones whose butts fill a seat a large percentage of the time, so they earn "status". But I still maintain that a lot of those "best" customers actually cost the airline to fly them in many cases...they are taking advantage of fares directed towards "Joe Leisure". Now, imagine how a person flying on a full fare ticket (as I have had to do a couple of times because of family emergencies) sitting their while the "titanium, platinum, gold and silver "preferred" passengers are boarded. Kinda makes you think that they don't really care about you. I flew to SJU over Thanksgiving on US...Our preassigned seats were not the best...and online it showed two exit row seats available. So I tried to select them. It looked like it let me, but when I refreshed the screen, I am stuck in the same old "preassigned" seats. So I call...and was told flat out that those seats are reserved for our "preferred customers" Having just spent over $600 each for our tickets, I told her that it sure sucked to be an "unpreffered" customer.

Bottom line, IMHO, treating all customers the same goes a lot farther towards keeping the "hype" up than all the "preferred" programs in the world. AFter all, the bulk of the cabin is occupied by "non-preferred" customers. Treating them all alike - as in good - goes farther than TV and Radio and blue potato chips.
 
richierich
Posts: 3291
Joined: Sat Nov 04, 2000 5:49 am

RE: Is JetBlue All Hype?

Sat Dec 24, 2005 1:30 am

Quoting Alitalia744 (Reply 24):
- We'll add 26 First Class seats to Song's current fleet of Boeing 757 aircraft - a big plus for business travelers who have asked for a first-class offering on Song.

- We'll upgrade more than 50 additional Delta aircraft to two-class Song-style service, complete with all-leather seating, more comfortable interiors, and our state-of-the-art digital in-flight entertainment.

- We'll dedicate this exclusive fleet of airplanes to cross-country flying from cities such as New York, Atlanta, Boston, and Cincinnati beginning summer 2006.

Right - SONG is going away. It sounds an awful lot to me like DL is adding leather seats and satellite tv to its fleet (which I admit is no small undertaking), but the Song brand is toast. Song didn't work as a stand-alone domestic carrier with a carrier.
None shall pass!!!!
 
richierich
Posts: 3291
Joined: Sat Nov 04, 2000 5:49 am

RE: Is JetBlue All Hype?

Sat Dec 24, 2005 1:37 am

What I meant to say about Delta (and Song's demise) is that there is no doubt Delta will be in a better position once all of the new features are added to their domestic fleet.
But there is still more to winning back customers than just a fresh coat of paint and a tv staring at you.
None shall pass!!!!
 
iairallie
Posts: 2326
Joined: Thu May 20, 2004 5:42 am

RE: Is JetBlue All Hype?

Sat Dec 24, 2005 1:54 am

I have flown on Jetblue at least once a month or so since 2001. I've had great flights and average flights. They have delays and problems like everyone else but I think they generally handle those problems better than their competion. I like that they are honest and forthcoming about delays and other issues. They are proactive about getting you the information you don't have to go up to the gate agents and hound them. So do I think they live up to the hype, Yes!
Enough about flying lets talk about me!
 
hoya
Posts: 453
Joined: Wed Jun 23, 2004 2:25 pm

RE: Is JetBlue All Hype?

Sat Dec 24, 2005 2:15 am

Quoting Dreamflight767 (Reply 13):
This is the ONLY airline I have seen a Pilot come out of the cockpit, pick up the mic., stand in the middle of the isle, and welcome his passengers followed by the flight summary.

On my most recent UA flight as we were all boarding, one of the pilots walked up and down the aisle, welcomed everyone aboard, helped people with their carry-ons, chatted and joked around with customers/passengers, and gave us all a very detailed flight summary.

Back to the thread, I never flew on B6, but all my friends that have gave it a great review. One of my friends is a loyal WN flyer (he would regularly refuse to fly on other airlines), but he took a B6 flight a few months ago out to California to see relatives and when he came back, he had nothing but positive things to say. He loved the live TV, and said that flying WN now will not be the same for him anymore.
Hoya Saxa!!
 
Kahala777
Posts: 1513
Joined: Sat Apr 16, 2005 7:28 am

RE: Is JetBlue All Hype?

Sat Dec 24, 2005 2:47 am

Quoting CactusTECH (Thread starter):
Well now that I work for a foreign carrier VS I decided to take my family in Jetblue to PBI from LGA flt 369 and 366 coming back.

"Hype" Try Virgin Atlantic to India, and Australia. The "hype" associated with those market entrys was near hysterical. In addition the "hype" for Virgin America is along the lines of Virgin Atlantic itself.

KAHALA777
 
bigdrewfl
Posts: 125
Joined: Mon Sep 26, 2005 3:10 pm

RE: Is JetBlue All Hype?

Sat Dec 24, 2005 2:54 am

Quoting CTHEWORLD (Reply 9):
Do you see B6 giving their customers the ability to use frequent flyer points for trips around the world, do you see B6 upgrading their most valued customers to business or first class, do see B6 interlining bags to other airlines for international connections, do you see B6 offering flat sleeper seats, personal video choice, hot meals, or full meals for purchase? Do see B6 maintenance operations giving their flight crew CORRECT information on mechanical failures of their aircraft?

Oh...a huge selection of snacks is like saying B6 has "Leather Covered Business Class Seats"

Now don't get me wrong, they have done a great job of establishing and indentity, and penetrating the market, but they aren't all that and a bag of chips, even if they are blue corn tortilla chips!

WHAT DO YOU EXPECT ON A $59 FARE!!! A FREE ROUND TRIP TICKET TO CHINA? B6 IS ONLY A LLC AND NO THEY CANT UPGRADE YOU TO FIRST CLASS BECAUSE THEY DONT HAVE ONE!!!
 
halls120
Posts: 8724
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RE: Is JetBlue All Hype?

Sat Dec 24, 2005 3:30 am

Quoting CTHEWORLD (Reply 9):
Do you see B6 giving their customers the ability to use frequent flyer points for trips around the world, do you see B6 upgrading their most valued customers to business or first class, do see B6 interlining bags to other airlines for international connections, do you see B6 offering flat sleeper seats, personal video choice, hot meals, or full meals for purchase? Do see B6 maintenance operations giving their flight crew CORRECT information on mechanical failures of their aircraft?

All of the above is why I don't fly Jet Blue OR Southwest. I fly IAD/OAK several times a year. On UA, I get a competitive fare, I get upgraded at least half the time, and I get miles to use on UA's international service. Can't get any of this on B6 or WN. While they are both excellent choices for low cost travel in the US, until they start flying overseas and offer business/first cabins, I'm not interested.

Quoting Dreamflight767 (Reply 13):
This is the ONLY airline I have seen a Pilot come out of the cockpit, pick up the mic., stand in the middle of the isle, and welcome his passengers followed by the flight summary.

I get the same thing from UA, DL ,and AA pilots - except they stay in the flight deck to make the same broadcast. If having the pilot leave the flight deck is a big deal for you, great. I'd prefer that they stay up front and take care of their assigned business, which is flying the plane.

Quoting Dreamflight767 (Reply 13):
But most important, as a college student and huge aviation buff, this airline has made flying affordable for me. I have been able to hop on a plane for $150.00 round trip, fly across the country, do some plane spotting, and fly home 3 hours later. I haven't been able to do that on ANY other airline.

Then you haven't been baying attention. UA is very competitive with B6 out of IAD, and I suspect AA and DL are competitive when going against B6 as well.

Quoting Richierich (Reply 23):
OK, upgrades to First and Business Class can be a decent perk but it is also my understanding that frequent flier miles are getting much harder to use and cash in. Upgrades are becoming less frequent (as the high end seats are reconfigured or ripped out) and free flights, especially international, are extremely difficult to come by.

Wrong. I've been flying over 100,000 miles a year for the past 5 years, and if anything, I get upgraded more often now than five years ago. Maybe the free tickets are less available, but that is a waste of miles, IMO. Much better to use the miles for upgrades.

Quoting Hoya (Reply 29):
On my most recent UA flight as we were all boarding, one of the pilots walked up and down the aisle, welcomed everyone aboard, helped people with their carry-ons, chatted and joked around with customers/passengers, and gave us all a very detailed flight summary.

Happens frequently on UA flights. I flew IAD-FRA-IAD, IAD-FRA, and LHR-IAD this month, and in all three instances, one of the pilots was standing at the door to greet passengers as they arrived. Same for the Delta flights to BOG in August. AA pilots seem to wait until the end of the flight to thank passengers when they deplane, but it is the same effect.

B6 has an excellent product. But to suggest that it is the second coming of airline service, as some posters here evidently suggest, is ridiculous.
"Suppose you were an idiot. And suppose you were a member of Congress. But I repeat myself." Mark Twain, a Biography
 
goingboeing
Posts: 4727
Joined: Sat Dec 04, 1999 1:58 am

RE: Is JetBlue All Hype?

Sat Dec 24, 2005 4:01 am

Quoting Halls120 (Reply 32):
I get a competitive fare, I get upgraded at least half the time, and I get miles to use on UA's international service.

I'd submit that you're also costing UA money. Especially if your fare is truly "competitive".
 
Jerseyguy
Posts: 2025
Joined: Sun Oct 30, 2005 12:05 pm

RE: Is JetBlue All Hype?

Sat Dec 24, 2005 4:04 am

Quoting Alitalia744 (Reply 20):
And Delta offers me extra leg-room (most planes save the 757 are configured with a vast amount of seats at 33" with some rows having as much as 36" (on the 738, non-E-Row!)

Where do you see this most DL are 31"-32", some have 31-33" but there are ones that are 30"-32"!!! They have 36" (actually 38" seats) they are called First Class. With the exception of the LGA Shuttle, Delta doesn't have 36" coach seats. If they have changed recently thats great but I don't think it would have been without Jetblue being so popular.
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Alitalia744
Posts: 3777
Joined: Thu Mar 30, 2000 8:22 am

RE: Is JetBlue All Hype?

Sat Dec 24, 2005 4:10 am

Quoting Jerseyguy (Reply 34):
Where do you see this most DL are 31"-32",

Yes on the 757.

Quoting Jerseyguy (Reply 34):
some have 31-33"

Every other a/c lies into this category. The range is minimum and maximum. On a vast majority of a/c, you'll notice that there are more configured at 33" than at 31".

Quoting Jerseyguy (Reply 34):
but there are ones that are 30"-32"!!!

There are no mainline a/c configured at 30" Don't compare ATRs to Airbusses. Thanks.

Quoting Jerseyguy (Reply 34):
have 36" (actually 38" seats) they are called First Class.

38" is domestic first class. I didn't say 38" pitch, I said 36" pitch. They also have BizE which is 60". If you wanna get technical.

Quoting Jerseyguy (Reply 34):
With the exception of the LGA Shuttle, Delta doesn't have 36" coach seats. If they have changed recently thats great but I don't think it would have been without Jetblue being so popular.

Yes they do. Fly on their 738 a/c in rows 29/30 ABC and 31 BC. The pitch is 36" in those rows. Has been for quite some time, in fact, before B6 decided to remove one row.
Some see lines, others see between the lines.
 
richierich
Posts: 3291
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RE: Is JetBlue All Hype?

Sat Dec 24, 2005 4:43 am

Quoting Halls120 (Reply 32):
I've been flying over 100,000 miles a year for the past 5 years, and if anything, I get upgraded more often now than five years ago. Maybe the free tickets are less available, but that is a waste of miles, IMO. Much better to use the miles for upgrades.

My experience is that upgrades are not that easy to come by, unless you have a zillion miles under your belt. I accept that it is a nice incentive but it is simply not easy to get upgrades, at least on some routes.

In the case of most passengers, especially leisure passengers, having a million miles is simply not attainable or worthy of consideration. Therefore they go with the flight that costs the least and/or offers the best value for money. Besides, many corporations have cut back travel budgets considerably lately with many companies saving hundreds of thousands of dollars putting their employees on the likes of JetBlue and Southwest instead of UA, AA, DL, etc. I think the major non-LCCs performance in this regard speaks for itself.

Quoting Halls120 (Reply 32):
B6 has an excellent product. But to suggest that it is the second coming of airline service, as some posters here evidently suggest, is ridiculous.

I agree. Anybody who thinks JetBlue is the pinnacle of airline performance would probably be disappointed. And they are certainly not immune to weather delays or maintenance issues, as we saw recently. But they do offer a highly compelling, competitive product at a decent, fair price. I don't want to sound like a rolling JetBlue commercial but my complaints/issues with B6 are few and far between, especially compared to two other nameless airlines that I have a lot of experience flying. The fact that the FF points system at JetBlue is not too great really doesn't bother me that much and I'm guessing doesn't influence a lot of other people either!
None shall pass!!!!
 
ual777
Posts: 1497
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RE: Is JetBlue All Hype?

Sat Dec 24, 2005 4:48 am

Quoting Bigdrewfl (Reply 31):
WHAT DO YOU EXPECT ON A $59 FARE!!! A FREE ROUND TRIP TICKET TO CHINA? B6 IS ONLY A LLC AND NO THEY CANT UPGRADE YOU TO FIRST CLASS BECAUSE THEY DONT HAVE ONE!!!

Well well well, I see someone has been drinking a little too much of the company kool-aid.  Wink
It is always darkest before the sun comes up.
 
jetbluefan1
Posts: 2861
Joined: Wed Dec 31, 2003 8:39 am

RE: Is JetBlue All Hype?

Sat Dec 24, 2005 5:12 am

I'm happy that this conversation has stayed on track for the most part and hasn't sparked another "JetBlue v. Song v. AA v. First Class on every airline v. Frequent Flier Programs" thread. People make great points, but I think it's important to note that whether or not JetBlue is overly hyped is based on opinion.

I personally think they have the best (coach) product in the industry. They do what they do very well. I love the TV's. I love the service. I love the planes. However, there are still so many things that they could do better. For example, it would be nice if they could organize their schedule a little bit better for arriving flights at JFK as having three flights at one baggage carousel at one time seems a little bit excessive. But they're building a new terminal, so this shouldn't be a problem much longer...

For my travel needs they are great. I go to Florida several times a year and sometimes to California. I also go to Upstate New York sometimes too (business and leisure). I don't go to Shanghai for business. Neither do I go to Buenos Aires. And when I do go international (for leisure), I don't mind paying the $1,000. I'd rather pay for my own flight and fly on the dates and times that I want, not have to work around my frequent flier airline's schedule. And I don't mind flying coach either...

It all comes down to your travel habits, your financial situation, etc. These characteristics of my life allow me to choose JetBlue for almost any trip. I could choose DL if I wanted, but they don't fly from NYC to Upstate New York. I could fly AA if I wanted, but they don't fly from NYC to Upstate New York either and don't have as many options to Florida. JetBlue just about meets all my needs for domestic flying, gives me a price that's fair, and I know that I will always be taken care of when flying them. Case closed on my part.

Happy holidays everyone!

JetBluefan1
 
Devil505x
Posts: 220
Joined: Sat Dec 20, 2003 3:55 am

RE: Is JetBlue All Hype?

Sat Dec 24, 2005 5:57 am

Quoting CactusTECH (Thread starter):
When I was used to work for HP I read many of you didnt like the service but to be honest I miss always thought HP was an OK service sometimes better than others.. any thoughts??

I never flew B6 but I would like to. HP's service is not that good. I remember back in the day when you got a meal on just about every flight you took (on all commercial airlines too). Well I was going PHX-CMH- BWI and I couldn't believe they were telling us to grab a bag lunch! Inside was a chocolate penny a banana and a sandwich that looked more like finger food from a cheap wedding.
 
DavidT
Posts: 461
Joined: Tue Oct 04, 2005 1:37 am

RE: Is JetBlue All Hype?

Sat Dec 24, 2005 6:05 am

I admit I'm just a Brit and so don't have much say in B6 vs. DL/AA/CO etc., but what I've noticed is this thread is basically people pointing out Jetblue's good points, then people come back with "hey (insert airline name) does this too!" and take it like a personal attack on their favourite airline.

Chill - B6 does have a good product. And others may do too. I don't think anybody is doubting that. But I think B6 do deserve some attention for the way they've established themselves so well especially in today's airline market...  Smile
 
DCrawley
Posts: 328
Joined: Mon Jun 06, 2005 3:18 am

RE: Is JetBlue All Hype?

Sat Dec 24, 2005 6:12 am

Quoting CTHEWORLD (Reply 11):

Yeah, but as a 7th generation American, with relatives who fought in the Revolutionary War, Civil War, Spanish-American War, WWI, WWII, and Vietnam, I can look upon a majority of my fellow countrymen and truly say they are stupid. It is a horrible reputation that we Americans earn every day.

OK, I must agree with Phil on his original statement.. but I must rant on this for a couple paragraphs..

::rant on::

I must say, you have shown a fine example of ignorance.. and why does it matter that you are a 7th generation American? Why do you list the wars that your relatives fought it? I see no relevance in trying to prove someone being more "American" than others. Society, beliefs, morals, and many other things have changed since the founding of this country, and I think you must ask yourself if you are willing to accept the change. To say "I can look upon a majority of my fellow countrymen and truly say they are stupid".. what makes you so much smarter? Who are you to judge ones character and intelligence? I think this statement reflects much more negatively on yourself than anyone else.

"It is a horrible reputation that we Americans earn everyday." If you don't like it, why don't you change it? In my opinion, the largest problem with people these days is that they have soo much to complain about with a solution to everything.. but they don't do a damn thing about it! If you are so distrautht over what this country's become then do as your forefathers and try to start a change for the good of your fellow Americans!

::rant off::

Quoting Dreamflight767 (Reply 13):
This is the ONLY airline I have seen a Pilot come out of the cockpit, pick up the mic., stand in the middle of the isle, and welcome his passengers followed by the flight summary.

I have seen this on several airlines, but it's the least of what I care about. I'm fine with the cockpit announcement. As long as the First Officer's standing outside the door when we land (used to be the GIB) so I can crack a joke about the landing, I'm fine  Wink .

Quoting Dreamflight767 (Reply 13):
I have been able to hop on a plane for $150.00 round trip, fly across the country, do some plane spotting, and fly home 3 hours later. I haven't been able to do that on ANY other airline.

Now here's the million dollar question that no one person has a right answer for: WHY should you be able to fly across the country and back for $150?

Not trying to argue with you as I'm sure it's great for you (and hope you enjoy it), but it's an interesting point.

Quoting Petazulu (Reply 22):
If I am going domestic Y class, I can't think of a better way to get from point A to Point B

My personal favorite: AS .
"Weather at our destination is 50 degrees with some broken clouds, but they'll try to have them fixed before we arrive."
 
Jerseyguy
Posts: 2025
Joined: Sun Oct 30, 2005 12:05 pm

RE: Is JetBlue All Hype?

Sat Dec 24, 2005 6:38 am

Quoting Alitalia744 (Reply 35):
There are no mainline a/c configured at 30" Don't compare ATRs to Airbusses. Thanks.

According to Seatguru DL pitch looks like this
737-200 30-32"
737-300 30-32"
737-800 31"
757-200 31"
767-200 30-33"
767-300 30-33"
767-300ER 31-32"
767-400 31-33"
777-200 31-33"
MD-88 31-33"
MD-90 30-32"


I did see that rows 29/30 did have more room but I can't see an extra 5", do you have a link to something that documents this.

I know Delta is adding Song service to its mainline and I applaud them for seeing the need for more customer sastifaction rather than adding another 5 seats and when they do I will fly them to destinations that Jetblue doesn't fly.
Webmaster of an unoffical TTN page see profile for details
 
beertrucker
Posts: 202
Joined: Sat Dec 03, 2005 12:13 pm

RE: Is JetBlue All Hype?

Sat Dec 24, 2005 6:55 am

I read everything you all say and you all do give good points. But once again I am a Delta flyer. Have been for a long time but I do fly WN or B6 if it makes more seance to do so at the time. But the one thing I always have to come back to in this tread is. We are talking about B6 not a major airline they are a LCC. When it comes to LCC I think they are one of the best. But I won't compare them to one of the majors. To me it is two separate categories.

HAPPY HOLIDAYS TO ALL!!!!
PLEASE BE SAFE WHATEVER YOUR PLANS MAY BE!!!
Fly HI
 
Guest

RE: Is JetBlue All Hype?

Sat Dec 24, 2005 7:05 am

Quoting JetBluefan1 (Reply 18):
No one said they're the only airline cares. But they are one of the very few. And there are so many ways to prove it.

No, I'm sorry, but that's a myth. ALL airlines care about their passengers, because ALL airline care about one thing: money! Too many people have unrealistic expectations and when those aren't met, they spout off with "This airline doesn't care about it's customers". It's bunk. Shit happens sometimes, and the larger carriers have the means and the options to resolve an action swiftly. That's what I prefer, but if all it takes is a $25 voucher to make you happy, great.

Quoting JerseyGuy (Reply 19):
1. Extra Legroom (34" rows 12-24)
2. Free DirecTV and XM (on some flights)
3. Cheap fares (ie $139 RT EWR-MCO)

Most airlines are in that range, leg room wise. The TV's are way over rated. It's a perk you get, sure, but again, I don't pay $300 to watch TV, I can do that at home for free. The fares are matched and sometimes beat by the legacy carriers. Before anyone says "but they can't make a profit", the times, they are a changing...

Quoting Alitalia744 (Reply 20):
Latest notes out of some of the guys at TOC are that 738s are gonna go in for PTVs after the 757s...

That is correct. 763's, 757's, and 738 will get the Song treatment.

Quoting Richierich (Reply 21):
It is typical that employees of other airlines think JetBlue is all hype and all about the tvs.

Well, me and you go way back, and you know I'm going to chime in here, being the former blue kool-aide drinker that I was.   Jetblue is all about the hype and the TV's. How do I know? All the people that came off the planes when the TV's didn't work (frequently) and said "that's the only reason I flew on you guys". Are they stupid? Yes. But, that's Jetblue major attraction, you have to admit. You can't have it both ways.

I've had great flights on Jetblue, I've had some pretty crappy ones too, with multiple service failures. Just like all the other carriers I've flown on. It's par for the course, and so is Jetblue, no better, no worse than any other carrier. It's six in one, half a dozen in the other.

Quoting Richierich (Reply 21):
And I hate being treated like a second-class citizen on some carriers because I don't have a million miles on my Medallion Card.

That's in your head. I promise you, when there's a service failure at Jetblue, one of the 1st things any agent worth his or her salt looks at is the passengers history to see how often they fly, or at their True Blue, and accommodates accordingly.

Quoting Petazulu (Reply 22):
Jetblue rocks. Seriously. They rock.
Other airlines are just now trying to catch up via the bankrupcy courts

Haha, that's as complicated an argument as you can put forth? Is Jetblue over hyped? Obviously not. Why? Well, because they "rock".

Please, do go on....

Quoting Petazulu (Reply 22):
If I am going domestic Y class, I can't think of a better way to get from point A to Point B, except maybe on Song (which DL is getting rid of, doh!).

Um, no, sorry Jasper. Maybe do a little research.

Quoting Richierich (Reply 23):
(in which case the said airline is probably ripping you a new one with off the chart pricing

You pay a premium every where you go for convenience. Ever wonder why milk is more expensive at the corner gas station than it is at the super market? Ever wonder why the McDonald's in airports are more expensive? The people living in smaller cities are paying for the convenience for having air service, rather than driving 100 miles to the big cities. This is not a new economic theory. The airlines can charge a higher fare because people will pay for it.

Quoting Richierich (Reply 23):
What do people expect? Do they expect airlines to go after underperforming routes?

Ok, now which is it? Because you can't say that but complain that the legacy carriers charge too much for service to the smaller cities.

Quoting Richierich (Reply 23):
SO a carrier like United codeshares with Lufthansa. Again, how would this be much of a benefit to me when I am trying to get to California from New York?

Well, let's see. If I'm in NYC and I need to get to LA, and something happens to my Delta flight, I have options on NW, CO, AS, (SkyTeam and codeshare) AA, UA, US (ticketing agreements, and I'm prolly forgetting a few) or I can be routed one of about 10 different ways. On Jetblue, I have to wait until the next Jetblue flight that's going my direction, and MAYBE get on it if it isn't full, sometimes waiting over night.

If you're flying UA from NYC-LA, you can use those miles on LH. It's a perk, just as you say Jetblue's TV's are a perk that other carriers don't have. I find it funny how quickly you diminish the value of the perks that the legacy carriers have that Jetblue doesn't.

That's how having partners is a benefit.

Quoting Richierich (Reply 23):
OK, upgrades to First and Business Class can be a decent perk but it is also my understanding that frequent flier miles are getting much harder to use and cash in. Upgrades are becoming less frequent (as the high end seats are reconfigured or ripped out) and free flights, especially international, are extremely difficult to come by.

No, they're not. A recent survey by USA Today had Delta getting FF results 80% of the time. In my experience, that's about right. Upgrades are more frequent. Premium members can upgrade on a standby basis, and most of the times, they make it. No one is taking out high end seats (Delta is putting more in) and international FF travel is easier to find because of all the options with partner carriers (again, there's the benefit of having partners!)

Quoting Richierich (Reply 23):
I had a friend that tried to use his FF miles this past summer and it was basically impossible.

Let me guess, Europe right? The amount of FF seats that the airlines give out hasn't changed, there's just too much demand for peak times of travel.

Quoting Goingboeing (Reply 25):
Now, imagine how a person flying on a full fare ticket (as I have had to do a couple of times because of family emergencies) sitting their while the "titanium, platinum, gold and silver "preferred" passengers are boarded. Kinda makes you think that they don't really care about you.

Right, you "think" that, but it's not the case. That's all in your head.

Quoting Goingboeing (Reply 25):
AFter all, the bulk of the cabin is occupied by "non-preferred" customers.

But the bulk of the MONEY is coming from the "preferred" passengers. Like it or not, that's how life works. Yes, even on Jetblue. Airlines are businesses, and the bottomline at them all is money. Jetblue sees you as a dollar sign, just like any other company does. I hate to shatter that fantasy that a lot of you have, but Jetblue cares about you as long as they are on the receiving end of your money. And there's not a damn thing wrong with that.

Quoting Richierich (Reply 26):
Right - SONG is going away. It sounds an awful lot to me like DL is adding leather seats and satellite tv to its fleet (which I admit is no small undertaking), but the Song brand is toast. Song didn't work as a stand-alone domestic carrier with a carrier.

No, Song isn't. I know, you don't. We've been over this before. The Song brand is being applied to mainline Delta. Stop spinning this, the press releases are out there for the world to see. You are a broken record. Just stop.

Quoting Devil505x (Reply 39):
I never flew B6 but I would like to. HP's service is not that good. I remember back in the day when you got a meal on just about every flight you took (on all commercial airlines too). Well I was going PHX-CMH- BWI and I couldn't believe they were telling us to grab a bag lunch! Inside was a chocolate penny a banana and a sandwich that looked more like finger food from a cheap wedding.

Their service is not that good? You have the LCC's (like Jetblue) to blame fore that!  

B

[Edited 2005-12-23 23:10:26]
 
jetbluefan1
Posts: 2861
Joined: Wed Dec 31, 2003 8:39 am

RE: Is JetBlue All Hype?

Sat Dec 24, 2005 7:23 am

Quoting NonRevKing (Reply 44):
No, I'm sorry, but that's a myth. ALL airlines care about their passengers, because ALL airline care about one thing: money! Too many people have unrealistic expectations and when those aren't met, they spout off with "This airline doesn't care about it's customers". It's bunk. Shit happens sometimes, and the larger carriers have the means and the options to resolve an action swiftly. That's what I prefer, but if all it takes is a $25 voucher to make you happy, great.

Certainly a good point. All airlines care for passengers the same amount, yes, but the way in which they show they care is much different. If you have a bad non-weather related experience on JetBlue (such as a long delay, etc.), they'll most likely give you a voucher. If they don't, they'll at least respond to your e-mail in a very short amount of time and apologize. An apology can go a very long way. Most other airlines don't do that. However, people need to realize that JetBlue gives the voucher/apology in order to gain goodwill. In other words, JetBlue cares more about gaining/keeping a loyal customer rather than saving a few dollars and losing a customer.

I think it really comes down to the business plan. When JetBlue started, their plan was to build a very strong customer base by offering exceptional customer service. They've done that. Other airlines have taken different approaches. Perhaps that's why JetBlue is profitable and others aren't? I don't know, and it's very hard to figure that out. However, JetBlue has accomplished one of its goals of gaining a very loyal following and I think we can safely say that it has been through their service offerings.

Maybe that's why there's so much hype...

JetBluefan1
 
Guest

RE: Is JetBlue All Hype?

Sat Dec 24, 2005 7:49 am

Quoting JetBluefan1 (Reply 45):
they'll most likely give you a voucher. If they don't, they'll at least respond to your e-mail in a very short amount of time and apologize. An apology can go a very long way. Most other airlines don't do that. However, people need to realize that JetBlue gives the voucher/apology in order to gain goodwill. In other words, JetBlue cares more about gaining/keeping a loyal customer rather than saving a few dollars and losing a customer.

All other carriers do that same thing, and have been doing it for a lot longer than Jetblue has been around. I know for a fact that at least two legacies have those same policies in place. Knowing that, why do you question their motives by saying "Jetblue does that out of goodwill". You don't know that.

Again, Jetblue is doing nothing special here.

Quoting JetBluefan1 (Reply 45):
Perhaps that's why JetBlue is profitable and others aren't? I don't know, and it's very hard to figure that out.

No it's not really that hard. Economics (9-11, a downturn in the economy, poor management planning, high fuel, pricing below cost, and all the rest of the things that come with that) is the reason. Jetblue and it's customer service did not put the industry where it is today. Please, giving them credit for that is just ridiculous.

Quoting JetBluefan1 (Reply 45):
However, JetBlue has accomplished one of its goals of gaining a very loyal following and I think we can safely say that it has been through their service offerings.

I strongly disagree. Tho one of the reasons, customer service plays a much smaller part than you make it out to. There's five reasons why Jetblue has been successful...

1 - Low Fares
2 - PTV's
3 - Low Fares
4 - Low Expectations
5 - Low Fares

You think they have great customer service, and that's fine. I get the same service, and in IROP situations, a lot more efficiently, with other carriers. And they've been doing it a lot longer than Jetblue has.

Again, Jetblue is no longer anything special.

B
 
klkla
Posts: 639
Joined: Fri Jul 16, 2004 8:51 am

RE: Is JetBlue All Hype?

Sat Dec 24, 2005 8:06 am

Quoting BAxMAN (Reply 1):
There is a much bigger world beyond your own experiences and without doubt people have had far worse and far better experiences than yourself. I've never flown B6 so can't personally comment but they seem to generate repeat custom in a marketplace that is flooded with choice, so it can't be too bad. But don't discount hype. There are so many airlines who could only dream of generating that kind of hype.

Your statement is very well written.

My only experience with JetBlue was indirect. I was at Oakland airport flying on another airline. Evidently a JetBlue flight was fully boarded except for one passenger and they wanted to depart early. They kept making rude announcements over the P.A. to get this guy to hurry up (keep in mind he was not late - they just wanted to leave early). They made at least six announcements and all but threatened to leave with out him. If I had been him I probably would have waited until the last second just to spite them. The whole scene left a really bad taste in my mouth about JetBlue.
 
RIXrat
Posts: 672
Joined: Sun Nov 27, 2005 10:20 am

RE: Is JetBlue All Hype?

Sat Dec 24, 2005 8:13 am

I've never flown JetBlue, but what I hear from the back room, they are really trying to put the fares down with added customer comfort. The airline was founded by David Neelman, son of Gary Neelman who was a vice president of United Press International, before it was busted into tears. Yeah, I used to work for them at one point or another. No hard feelings.

Emil
 
User avatar
EA CO AS
Posts: 13450
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RE: Is JetBlue All Hype?

Sat Dec 24, 2005 8:25 am

Quoting NonRevKing (Reply 16):
Face it, the newness has worn off, and the competition has caught up. Jetblue is just average now.

 checkmark 

And so far the E-190 experiment has been dreadful. The employees are referring to them as "E-180s" because of their propensity to leave the gate only to return back to the same gate with a mechanical.

I know that on new airframes dispatch reliability can be the source of teething issues, but apparently at B6 it's worse than anyone expected.
"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan

Comments made here are my own and are not intended to represent the official position of Alaska Air Group

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