|Quoting FOLOV (Thread starter):|
Pax can get really violent, and sometime it is pretty nerve wrecking to walk up to someone and advise them of a bad new.
Yea, totally. It's like walking in a mine field, you never know what's gonna set someone off nowadays.
If a flight is delayed or what not, I can prepare and have tools ready to resolve the problem. But in the many years I've been in the industry, I've yet to figger out how to deal with the ones who just go off for no important reason, like there's not emergency rows left, they had to wait 30 mins for a bag, or they have a clearly over weight bag and think making a scene will bully me into waiving the fee.
I haven't personally been attacked, but I used to work next to AirTran when a late pax showed up at their ticket counter. The AirTran agent, and older lady, about 60 years old, told him as politely as possible that she couldn't check him in. He just got more crazy and lunged at her over the counter and grabbed her ID
badge. Myself, another agent from the airline I worked for, and a Delta red coat were on him faster than lightning, pulled him away and, our other agent, sat on his back until the cops came. The whole time I was fighting the urge to kick him in the face.
My roommate was a supervisor for a popular LCC and got called onto a flight at the gate (going to LGA
, big shock there!) because a family just decided they were going to sit in the exit row. Problem is their daughter was 9 years old, and people were already assigned those seats. They wouldn't move for the longest time, delaying the flight. They finally got them off, but they started cussing out my roommate on the jetway and the "mom and dad" attacked him, the guy held him against the wall while the "lady" punched him in the stomach...all in front of their daughter. Classy.
Bottom line: Some people shouldn't be allowed out in public.