Can't believe the probs i had doing an online booking with EK this afternoon. Maybe I shouldn't blame them as we have had some crazy atmospherics in Oz with weather and temperatures in the last day or so. MSN and even my own ISP has been crazy too.
I found that when i booked the ticket - i was given the chance to join their SKYWARDS program (frequent flyers)......... did all that AFTER i had already given my credit card details (b4 confirmation). I made a small blue - and on hitting the backspace key - I lost the page and was sent to a "page Unknown".
This happened about 5 times - all the time my credit details were sitting there (somewhere!) - i couldn't find them. Eventually through utter frustration I gave up and nearly whacked the pc! when i did that - my CC details popped back up!!?$$##! i went through with the transaction - and THEN!!!!!!!! my flight details were wrong DATES!
I gave up and rang the number and a very kind fellow had to put up with me ranting and raving (and he WAS very polite), and without any probs apologised MASSIVELY - and then altered my flight itinerary without question.
It seems that all my details had gone thru - but i never had any confirmation. He also told me that with trying to correct the mess, I had infact booked 3 times - and that was on my VISA card! (omg!) He then told me that he would "happily void" those purchases - SUPER!!!!!!
Anyone had to cope with probs like this??? I spoz its the net - but Emirates came forward as very understanding and helpful - straight away!