This thread is probably not too interesting for anyone not familiar with DUS airport. So you've been warned.
I flew into DUS with AF on my way back from the U.S. (see trip reports) My final destination was DUS. I normally like DUS airport. I think its laid out well, easy to get to with public transportation and has a good panorama terrace. Well all that changed now.
I collected my bags and proceeded to follow the signs for the Skytrain to the rail station to get my train back to Cologne. I left the baggage claim at 12:20. The train I wanted departed at 13:28. More than enough time or so I thought.....
Well I get up to the Skytrain stop in Terminal B and find it looking rather deserted and dark. I look around and I happen to see one sheet of paper taped on the window with "Busersatzverkehr" (shuttle bus service). Great but nowhere does it say where the shuttle bus stops. By this time there are more people standing around looking perplexed. Someone decides to push the button for information asks what the deal is. A guy answers "skytrain is out of service, take the shuttle bus downstairs". Great help dude. So I and all the others head back downstairs, not really knowing exactly where so we just sort of assume to the arrivals area outside.
Well sure enough outside is another paper sign with an arrow pointing "Busersatzverkehr". At least there was an arrow. I see a huge group of people standing around I asked if this is the shuttle to the rail station. The woman confirms and I can tell by the tone of her voice she isn't very happy with the situation. I hear a lot of mummering and growling among the people. I ask another person how often the buses run. His answer "who knows".
Well it turns out the clever DUS management decided they will run exactly 2 buses every 15 minutes between the terminal and the rail station, which is about 2km away. By this time it's 12:45 and I'm wondering if I'll make my 13:28 train.
So a bus finally shows up and as you can imagine it's a free for all to get on the bus. I stood back to get out of the way. It wasn't a pretty scene. The bus driver then has the balls to say the bus won't be leaving right away because he has to abide by the 15 minute interval schedule. What kind of asinine logic is that? Which butthead at the DUS mgt thought this out or is it a union thing?
Well, sticking to the German trait of following the rules the bus departs exactly at 13:00. By this time there is another huge group of people waiting for the next bus. This bus arrives a minute or two later and again a scramble to get on the bus. I join in because I want to get my 13:28 train. This bus driver pulls the same stunt and announces he won't be leaving until 13:15.
The bus eventually makes it way to the railstation and I hustle up to the platform just as my train is pulling into the station. I made it home all right but really ticked off at the total lack of common sense displayed by the DUS mgt. Nowhere was there information in the airport about the Skytrain not working and two pieces of paper written in German are worthless.
The Skytrain was built by Siemens and has never really worked the way it was suppose to, it started operating a year behind schedule and has been plagued with problems from the beginning. What is even worse DUS mgt expects people to pay for the 3 minute trip between rail station and terminal. You've gotta be kidding, pay for a service that doesn't work?
The problems with the Skytrain may not be the airports fault but the way they run the shuttle bus service is totally unacceptable. DUS mgt need to get their heads out of their a**es and think for a change.