146crew
Posts: 176
Joined: Sat Mar 20, 2004 11:29 am

Frontier Curbside Bag Check-in At DEN

Mon Jan 16, 2006 4:14 pm

I was in Denver, CO today and noticed a sign by their curbside baggage check in that said "No Tipping please." And something to the effect of, The only thanks we need is for you to fly us again. The agents were F9 employees and not contracted agents. What a surprise to see that sign. I guess it makes sense to pay your own employees to do the work of contract agents. The curbisde takes the place of an addition ticketing desk and rent associated and also eleviates some additional lines as most airlines aim to do at their check in counters.

You could check your bags for free at F9 or pay UA $2 a bag. What a concept.

Way to go Frontier!!!!!!
Cross check complete.
 
uadc8contrail
Posts: 1636
Joined: Thu Sep 11, 2003 1:23 am

RE: Frontier Curbside Bag Check-in At DEN

Mon Jan 16, 2006 4:23 pm

146crew,
give them 1 month...they will have the skycap service contracted out and you will pay the $2 per bag like everyone else..........all in the name of competeing with southwest.......
bus driver.......move that bus:)
 
A330300
Posts: 507
Joined: Thu Nov 24, 2005 3:06 pm

RE: Frontier Curbside Bag Check-in At DEN

Mon Jan 16, 2006 4:57 pm

Frontier CSAs in Denver bid to work at curbside, ticket counter, or gate. It's a great service and combined with the "Scouts" we have (Frontier employees that help with wheelchairs, UMs, etc.), it creates a superior experience for our customers at DIA. A lot of CSAs prefer to work curbside because it's more private, they can wear shorts, and they don't do changes/reissue/standby tickets outside.
 
DL WIDGET HEAD
Posts: 1469
Joined: Wed Apr 12, 2000 8:18 am

RE: Frontier Curbside Bag Check-in At DEN

Mon Jan 16, 2006 5:23 pm

Quoting 146CREW (Thread starter):
You could check your bags for free at F9 or pay UA $2 a bag. What a concept.

To be accurate, one can check their bags for free on UA as well since tipping is only voluntary. Also, the passenger could always check his bag in at the UA ticket counter at no charge.

Back on topic, I think it's a wonderful idea. Very customer friendly. Way to go F9.
 
Airportguy1971
Posts: 150
Joined: Wed Aug 27, 2003 6:49 am

RE: Frontier Curbside Bag Check-in At DEN

Mon Jan 16, 2006 5:23 pm

Quoting Uadc8contrail (Reply 1):
146crew,
give them 1 month...they will have the skycap service contracted out and you will pay the $2 per bag like everyone else..........all in the name of competeing with southwest.......

Frontier has done their own curbside (with the no tipping policy) for years. And if you think that the agents take tips on the sly, think again.

It's a ternination offence to take even $1. The only thanks we need is for you to fly with us again is the POLICY and it is enforced.

That being said, the employees who work the curb are genuinely glad to be out there for the most part.

Come to think about it, almost all of the employees at the hub are happy to be there. Maybe it's because they haven't had to give back to the company and live at a lower than poverty wage, while the higher ups make millions in stock freebies upon emergence from chapt 11.

*cough* United *cough*
 
rdwelch
Posts: 449
Joined: Wed Oct 05, 2005 5:52 am

RE: Frontier Curbside Bag Check-in At DEN

Mon Jan 16, 2006 5:25 pm

Quoting Uadc8contrail (Reply 1):
146crew,
give them 1 month...they will have the skycap service contracted out and you will pay the $2 per bag like everyone else..........all in the name of competeing with southwest.......

It's been that way for a while at DIA. Your one month criteria doesn't hold up.
They say I have ADD, but they don't understand..Oh look! A chicken!
 
ual747den
Posts: 1472
Joined: Sat Dec 27, 2003 1:29 pm

RE: Frontier Curbside Bag Check-in At DEN

Mon Jan 16, 2006 5:57 pm

Quoting Uadc8contrail (Reply 1):
give them 1 month...they will have the skycap service contracted out and you will pay the $2 per bag like everyone else..........all in the name of competeing with southwest.......

You really shouldn't talk about what you don't know. Frontier has done this for a long time. It's not because of WN coming in its because F9 wants to provide a higher level of customer service and have that be what brings the customer back, so far it is working great!

Having Frontier employees out there greeting every customer as they get out of their vehicles is a great idea. Sky Caps don't care about the airline and if you are satisfied with them, they are just there to make a tip. For a large part of the customer though they are the first contact and always associated with the airline so what they say effects the airlines customers. With F9 you have consistent above the board customer service from the time you arrive and open your door to the time you pick up your bags at your destination and that my friend is what sets Frontier apart from the other airlines out there.
/// UNITED AIRLINES