ContinentalEWR
Topic Author
Posts: 3619
Joined: Wed May 24, 2000 2:50 am

Is America West Truly Awful?

Wed May 31, 2000 5:14 am

The June issue of Airways magazine investigates whether America
West is truly America's Worst Airline.

Any thoughts? Is this a viable airline, despite its profitability?

 
Guest

HMMMMM...

Wed May 31, 2000 5:17 am

Well, I think that AWA has gotten worse. Back in 1994, I considered them an ok airline with pretty good service. But I haven't flown them since 1994, so I don't know what they are like now, but from what I hear, they stink!

Regards,

B744
 
blink182
Posts: 5278
Joined: Mon Oct 18, 1999 3:09 am

RE: Is America West Truly Awful?

Wed May 31, 2000 5:30 am

i have not been on them so I dont know, but I thought it would be WN or some airline like that. I was shocked when I read the article but I guess they're right
Give me a break, I created this username when I was a kid...
 
ctbarnes
Posts: 3269
Joined: Thu Mar 30, 2000 2:20 pm

RE: Is America West Truly Awful?

Wed May 31, 2000 5:40 am

I'll let you know: I'm flying them tomorrow ORD-SEA. I'll do a trip report when I arrive.

Charles
The customer isn't a moron, she is your wife -David Ogilvy
 
Guest

RE: Is America West Truly Awful?

Wed May 31, 2000 6:23 am

Where can i get a copy of Airways magizine?

matt


 
DL WIDGET HEAD
Posts: 1469
Joined: Wed Apr 12, 2000 8:18 am

RE: Is America West Truly Awful?

Wed May 31, 2000 6:50 am

I got mine at Barnes & Noble yesterday. I don't think the're as bad as the article portrays them but I do believe they need to improve in all areas.
 
Jsheldon
Posts: 196
Joined: Thu Mar 30, 2000 11:01 am

RE: Is America West Truly Awful?

Wed May 31, 2000 6:55 am

I was at EWR last April, and I saw 2 AWA pilots... and they didnt wear any wings. They were sewn on.. how cheap.
 
exnonrev
Posts: 598
Joined: Tue Oct 19, 1999 4:26 am

RE: Is America West Truly Awful?

Wed May 31, 2000 8:05 am

There's a reason Continental is in the process of hiring its own agent and ramp personnel at PHX and LAS. They've lost too many customers expecting CO-quality service only to get treated like dirt at those and other HP-manned CO stations. The HP-manned stations are also consistently among the worst in the CO system for lost bag complaints.

It's even worse for CO employees and their families. America West agents are notorious for bumping CO employees from CO flights in favor of lower seniority HP pass riders.

The Airways article is right on. It's about time they did an article on a current airline that isn't a bunch of PR fluff.
 
wingman
Posts: 2830
Joined: Thu May 27, 1999 4:25 am

RE: Is America West Truly Awful?

Wed May 31, 2000 8:36 am

This is easily one of the worst airlines I've ever flown. Always late, fake turkey sandwiches, cancellations out the wazoo etc. Phoenix is a boomtown and really needs something better. HP is the only airline I know of that makes even a 320 a lousy ride. At least they could clean the damn planes once in a while.
 
planenutz
Posts: 1156
Joined: Fri Dec 31, 1999 5:50 am

RE: Is America West Truly Awful?

Wed May 31, 2000 8:43 am

America West is pretty bad. I fly them regularly from MEX to PHX with connections to ORD or SFO. Their flights are always late. Their ticket counter at MEX and at SFO are way too small, and the lines are always a mile long.

I have been on a 25 y.o. Mexicana 727 thats appears to be in better condition than an 8 y.o. HP 737-300!

Not all who wander are lost....
 
SFORAMPER
Posts: 109
Joined: Wed Mar 29, 2000 3:28 pm

RE: Is America West Truly Awful?

Wed May 31, 2000 9:05 am

AW has the same problems any other airline has, you all should see UA here in SFO, canceling 30 -40 flts, overbooking galore etc , I d rather be late on AW waiting for a mechanical to be fixed than going out on UA because a mechanic is being forced to sign it ok, but do I hear anything about that ? no.
I have the June issue of Airways and I dont see anything on it. so dont believe all the BS u read.
 
Prinair
Posts: 623
Joined: Thu Dec 02, 1999 7:28 am

RE: Is America West Truly Awful?

Wed May 31, 2000 2:22 pm

HP is simply going thru some of the problems that all major airlines go thru. I have worked at many major airlines and I think that they are doing as good as job as many others. I have had wonderful flights with them as well as some awful ones, the same with AA, CO, TW, UA, etc. I have noticed that some of you have nothing but praise for CO. It is wonderful but let me remind you that it is not a PERFECT airline either. I was flying from MCO-PHX-ELP on HP last month and when I arrived at the gate in MCO the agents were saying "America Worst" in their announcements (this station is handled by CO for HP) and were very rude to the passengers as they checked in. They also seemed to enjoy telling the passengers that the "entertainment devices" were broken and that there would not be a movie on this long flight, once again these were CO agents. Once I boarded, I and all other passengers were surprised to find that the entertainment system worked perfectly. The aircraft was spotless and the flights were on time.By the way, the comment that HP agents bump CO nonrevs in favor of their own is simply not true. In my many years of traveling nonrev on CO that has never happened to me and I traveled most frequently out of HP handled stations. I case you are not aware of it, HP agents are required to submit a printout of the standby list (rev and nonrev) with their TLR (ticket lift envelope) to Houston accounting for every single flight that they handle. The list is compared to the boarding pass stubs and passes included in the TLR thus ensuring that all standbys were boarded fairly. Also, at CO stations handled by HP there is still a CO station manager that oversees the operation (he or she is a CO Employee) and is responsible for mantaining the levels of service required. Also, HP wings are sewn on cockpit crew shirts only (just like CO, same vendor), real wings are worn on the uniform jackets.I am not defending HP, I am merely pointing out facts. It is ok to complain and express your story if you have not received good service (and this is not intended to anyone in particular) but do not criticize unless you have ALL the facts and both sides of a story.Best Regards.
PRINAIR : Puerto Rico International Airlines
 
awaramper
Posts: 117
Joined: Mon Nov 22, 1999 3:49 pm

RE: Is America West Truly Awful?

Thu Jun 01, 2000 1:26 am

I'm getting tired of all the AWA bashing that seems to go on everywhere. We are going through some tough time right now. If you want to believe that story in Airwys magazine, that's fine. We do need to improve in some areas, but to say that we are the worst at everything is wrong. We work our asses off to try to get planes out on time. We do clean our airplanes after each flight. If you want to blame someone for how bad AWA is then go after Bill Franke our CEO. He is,was,and always will be the problem until he's thrown out. For those who haven't flown us recently, give us a try you just might be suprised that we aren't the monstors people say we are.
Goo'day
 
LAXFlyer
Posts: 154
Joined: Wed Mar 01, 2000 4:52 am

RE: Is America West Truly Awful?

Thu Jun 01, 2000 3:04 am

I've flown HP many times as a non rev and have never experienced anything short of professional service from it employees. I too read the artical in Airways and pretty much took it with a grain of salt. Every airline has it problems, as has been pointed out many times, we at CO have had our problems and in time they were corrected. However, one item in the forum I took offense to was the comment from Prinair concerning our agents in MCO and the so called flight announcements he claims to have heard. That never happened! No CO employee would ever do anything like that even in jest. The employees of CO have respect for ALL carriers and their employees. So lets not add fuel to the fire by posting things that never happened.
 
Fleet Service
Posts: 473
Joined: Wed Apr 12, 2000 11:58 am

RE: Is America West Truly Awful?

Thu Jun 01, 2000 5:47 am

Are you 100% sure of that LAX? Were you there?
Can't speculate to any degree of certainty if you were not there.
Yes, I actually *do* work for an airline,how about you?
 
Prinair
Posts: 623
Joined: Thu Dec 02, 1999 7:28 am

RE: Is America West Truly Awful?

Thu Jun 01, 2000 5:52 am

LaxFlyer.Most of CO employees do respect employees of other carriers and perfom their job with utmost profesionalism but sadly the incident mentioned above did happen. I worked for many years at the CO training center (Gateway near IAH) and unfortunately CO does not always hire the best people for the job at hand. The above is merely a minor "problem" compared to some of the things that I have witnessed during my years with EA, CO, and Amadeus Training. Granted these events are very rare and usually are dealt with quickly(this has been reported to Houston). Besides any CO employee can tell you that their MCO staff is legendary for being rude. This has not been the first time that I have witnessed the MCO station act in such a manner.I believe that when working in a customer contact position there is no excuse for being rude regardless of the circumstances and unfortunately MCO staff seem to forget that.Regards.
PRINAIR : Puerto Rico International Airlines
 
acvitale
Posts: 1911
Joined: Sat Aug 18, 2001 8:25 am

RE: Is America West Truly Awful?

Thu Jun 01, 2000 8:54 am

Facts on America West....

According to the Department of Transportation they have managed a clean sweep of every catagory...

Yup! Dead last and #1 in customer complaints in every catagory!!!

Gotta love em'

Talk about denial...

They suck... Blame Franke blame whoever.. But, they are in need of a change in operations..

They also just announced a new president. Lets see what happens next..

Biggest problems with HP are

Maint capacity does not match maint needs.

IS capacity is lacking and technology is out of date.

Poor employee moral due to not having the tools needed to do the job and being underpaid.

 
ctbarnes
Posts: 3269
Joined: Thu Mar 30, 2000 2:20 pm

RE: Is America West Truly Awful?

Thu Jun 01, 2000 2:32 pm

Here's the trip report I promised. Go to:

http://www.airliners.net/discussions/general_aviation/read.main/232243/

I didn't think they were all that bad, but mabie I just caught them on a good day...

Charles
The customer isn't a moron, she is your wife -David Ogilvy