HP is simply going thru some of the problems that all major airlines go thru. I have worked at many major airlines and I think that they are doing as good as job as many others. I have had wonderful flights with them as well as some awful ones, the same with AA, CO, TW, UA, etc. I have noticed that some of you have nothing but praise for CO. It is wonderful but let me remind you that it is not a PERFECT airline either. I was flying from MCO-PHX-ELP on HP last month and when I arrived at the gate in MCO the agents were saying "America Worst" in their announcements (this station is handled by CO for HP) and were very rude to the passengers as they checked in. They also seemed to enjoy telling the passengers that the "entertainment devices" were broken and that there would not be a movie on this long flight, once again these were CO agents. Once I boarded, I and all other passengers were surprised to find that the entertainment system worked perfectly. The aircraft was spotless and the flights were on time.By the way, the comment that HP agents bump CO nonrevs in favor of their own is simply not true. In my many years of traveling nonrev on CO that has never happened to me and I traveled most frequently out of HP handled stations. I case you are not aware of it, HP agents are required to submit a printout of the standby list (rev and nonrev) with their TLR (ticket lift envelope) to Houston accounting for every single flight that they handle. The list is compared to the boarding pass stubs and passes included in the TLR thus ensuring that all standbys were boarded fairly. Also, at CO stations handled by HP there is still a CO station manager that oversees the operation (he or she is a CO Employee) and is responsible for mantaining the levels of service required. Also, HP wings are sewn on cockpit crew shirts only (just like CO, same vendor), real wings are worn on the uniform jackets.I am not defending HP, I am merely pointing out facts. It is ok to complain and express your story if you have not received good service (and this is not intended to anyone in particular) but do not criticize unless you have ALL the facts and both sides of a story.Best Regards.
PRINAIR - Puerto Rico International Airlines