One in three will avoid SAS Braathens
A new survey shows that recent labor disputes that disrupted Scandinavian airlines SAS service could have a major impact on future business.
A new survey carried out by Opinion for newspaper Bergens Tidende found that 66 percent say that they have become more negative towards the regional airline giant, and that one in three will avoid the Norwegian company SAS Braathens in favor of competitors.
Those most irritated with recent unpredictable service from SAS are those with high income.
The survey found regional variations, with those in southern Norway most willing (32 percent) to give SAS Braathens a new chance, while passengers in the Trøndelag region were most annoyed with the airline, with only 11 percent willing to forgive.
"This is not pleasant, seeing such figures, but they are not exactly a surprise. We just have to hope that this does not reflect a permanent attitude from the public," SAS Braathens information chief Siv Meisingseth told Bergens Tidende