tguman
Posts: 380
Joined: Sun Apr 29, 2001 11:47 pm

College Project - In-Flight Service - Please Help

Sat Feb 11, 2006 1:59 am

I decided to place this under Trip Reports because it mostly fits into this forum as opposed to the others. If this is not the case, then please inform me of my mistake and i will move on.

My roommate and I, both of us pilots, are in the same course at College. We are doing a group project for Cultural Anthropology. We decided to do the aviation sub-culture. After further definining our topic, we decided to look at the different in-flight service available on airlines around the world. Your input would be helpful.

We are looking for everything from food, seating arrangements, luggage compartments, pretty much anything and everything you can imagine. As far as food goes, we want to know what airlines have served in the past (if you can remember) and what they serve now. We would like a worldwide perspective on this issue so that we may more effectively write our paper.

In your reply, please state whether or not you would like us to use your screenname or if you would like to remain annonymous, your request will be honored.

Thank you for your help in this project.

TGUman
Ryan Bert
Life is a Mine Field.
 
nkops
Posts: 2155
Joined: Fri Jun 03, 2005 10:09 am

RE: College Project - In-Flight Service - Please Help

Sat Feb 11, 2006 2:23 am

As far as seating arrangements on a/c... your best bet would be seatguru.com. They have pretty much every seat map for every plane on every airline. They also give info on IFE.

As far as food, can't help you much there, we do sell snacks on board, but do not serve sandwiches or the such.

Hope this helps a little

 wink 
:evil:
 
treeny
Posts: 270
Joined: Thu Dec 08, 2005 12:30 am

RE: College Project - In-Flight Service - Please Help

Sat Feb 11, 2006 2:23 am

Hi Ryan

The Aerolineas Argentinas product could be an interesting one to analyse because the difference between their Business Class service and the tourist class service really is one extreme to the other.

The AR business class seating arrangement on the wide bodies are always 2-2 o 2-2-2 (The Airbus is all 2-2, the 747 is 2-2 or 2-2-2 depending on where you are in the cabin). All seats are the old fashioned style cradle type seat but are VERY comfortable. In actual fact in my opinion, they are as comfortable as a typical flat bed (say BA) due to their size and the amount of recline (160).

The tourist class seat has to be one of the smallest in the world with the smallest pitch. You feel very cramped and it can all be a little overwhelming such is the lack of space versus the amount of people on board as nearly all AR flights, especially to MAD go full. By the way they are 2-4-2

The food on outbound flights from EZE is usually a salad for staters and then either a meat or pasta dish seeing as they are the main dishes of Argentina.

Coupled with that is ice cream from large ice cream chain (Freddo) and always served with a very well stocked cheesboard.

Also they always server Argentine wines and beers.

Food in tourist is terrible with ALWAYS the same inbound and outbound choices of Chicken or Pasta, salad and a small cake.

Luggage compartments are standard size although as we know upstairs on the 747 they are a little smaller but you do have the side pockets for storage.

The one problem with AR is that people seem to get on with large amounts of luggage (tourist and business) and boxes so what bin space is available usually doesnt last long!

Service as I say can be iffy to say the least in tourist class with AR which in my experience was always the case but in parellel the service in Business has ALWAYS been second to none without exception. One of the most common criticisms you will always hear of AR is that their service is just not up to scratch in that their FAs server what they need and then disappear for the rest of the flight until the next service - this I am afraid in my experience is 110% true however in the gallies there is always a good supply of snacks to be had.

Overall, there is a great distance between the 2 classes on this airline. Certainly more noticable than LH or BA although I am sure many readers here have had off days with both - in my opinion, with AR if you fly business you are in for a treat (Even the red carnation they put on your tray before the food arrives!). If you fly in tourist you will simply pray you arrive sane, able to move your legs again probably starving to death.

Hope this helps guys!

Cheers

Mark
 
DesertAir
Posts: 1261
Joined: Sat Jan 28, 2006 1:34 am

RE: College Project - In-Flight Service - Please Help

Sat Feb 11, 2006 2:48 am

I suggest looking into TACA. When I flew them a number of years ago from Guatemala to Los Angeles, the food service was great. I even remember a steward pooring bottles of wine. On Latin American airlines, liquor is served from regular bottles.
 
tguman
Posts: 380
Joined: Sun Apr 29, 2001 11:47 pm

RE: College Project - In-Flight Service - Please Help

Sat Feb 11, 2006 2:51 am

I have flown TACA many a times, never at age to have wine, though i do remember a lady behind me getting rather plastered during a flight from SJO to CCS. I found TACA to be rather good, though i remember back in the day when COPA used to give away a small hard candy as you boarded the flight. I haven't flown with them since 1997 so things may have changed.

Thanks for the replies guys, keep it up, this is awesome.
TGUman
Life is a Mine Field.
 
Boeing744
Posts: 1735
Joined: Mon Jun 13, 2005 1:27 pm

RE: College Project - In-Flight Service - Please Help

Sat Feb 11, 2006 3:55 am

I recommend Airline Quality. They have rankings for every major airline in the world, for many categories. They also have passenger feedback.

http://www.airlinequality.com/
 
debonair
Posts: 2668
Joined: Sat Jan 03, 2004 10:50 pm

RE: College Project - In-Flight Service - Please Help

Sat Feb 11, 2006 4:03 am

Hi, for meals you should check: http://www.airlinemeals.net/
 
SR 103
Posts: 1618
Joined: Sun Oct 01, 2000 6:19 am

RE: College Project - In-Flight Service - Please Help

Sat Feb 11, 2006 11:27 am

I have written a few trip report over the years on this website, here are a few of them. I would rather have e-mailed them to you, but as your profile does not have one, I shall link them below for you.

Battle For The Best: Song vs. JetBlue (+Pics)

Continental: Change Is In The Air (w/pics)

Malaysia: Asia’s Best Kept Secret? (W/pics)

World Business Class Battle...KLM vs. NWA (w/pics)

Oasis In The Desert : Air Sahara To Delhi (w/pics)

Emirates–How Over Hyped Can One Airline Be? W/pics

Also since you requested a historical view

Swissair–A Retrospective Of The Glory Days!

Hope these help you out a little bit.

SR 103
 
tguman
Posts: 380
Joined: Sun Apr 29, 2001 11:47 pm

RE: College Project - In-Flight Service - Please Help

Mon Feb 13, 2006 4:09 pm

well t appears they moved my thread over here. yay, all new audience.

TGUman
Life is a Mine Field.
 
sunking737
Posts: 1114
Joined: Tue Feb 22, 2005 10:33 pm

RE: College Project - In-Flight Service - Please Help

Mon Feb 13, 2006 11:16 pm

TGUman, Email me through my profile. I have worked in an airline commissary, and will help you the best I can.

Sunking737
Just an MSPAVGEEK

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