I flew on the 28th Nov MTY-MEX-SCL-MDZ and on the Dec 14th MDZ-SCL-MEX-MTY on F in a LAN operated flight. Ever since, it has taken me over 12 phone calls to AM's FF center and countless faxes with boarding passes, tickets etc. and to this date I still can't get them to credit the full mileage I'm supposed to get. Every time I call, I get a little more mileage. Is this a game of who gets tired first?
Currently, I'm trying to get them to understand that the value for a ticket in terms of mileage is not the same as an F ticket. This, from an airline with expoentially increasing competition and trying to get someone to buy it.
Initially, they wouldn't even credit flight segments with LAN
My other FF is OnePass and I have never had trouble in 13 years of this kind. Or, at least not anything that would not be resolved with a one phone call.
Sorry AM, you may be getting wonderful new 777's but these days an FF program that works can make or break many of your plans. Get to work on it!!