UAPremierGuy
Topic Author
Posts: 181
Joined: Fri Oct 21, 2005 5:24 am

United To Change Ticket Change Policy

Fri Feb 17, 2006 5:06 pm

United Airlines announced today that customers will now have the ability to confirm their seats on a different flight up to 4 hours in advance of travel on a different flight for a $25.00 fee. The fee will continue to be waived in United Business and United First. Day of travel Stand-by will continue to be no charge. Customers can make changes to their flights by logging into United.com.

Sounds good to me! I may be using this on more than one occasion in the future, I have a feeling!
It's Time To Fly!
 
satx
Posts: 2771
Joined: Mon Apr 11, 2005 7:26 am

RE: United To Change Ticket Change Policy

Fri Feb 17, 2006 5:16 pm

Quoting united.com:


Home > Travel support > Change your travel plans

Change your travel plans

You can change all or part of an existing reservation including your destinations, dates and/or times for travel on a United, United Express® or TedSM flight.

Changes can be made to existing reservations prior to your travel date and on the nullSame-Day* of travel.

Request a change prior to your travel date

If you purchased your tickets through an agency or travel website and you have not begun travel, please contact the agency you booked through for any changes.


For Mileage Plus Award travel:
Please contact United for changes to award travel.


For E-Tickets:
Change your travel plans online now.
Select your itinerary in My Itineraries and then click "Change itinerary."

Request a refund for your E-Ticket now.
Request a refund for any refundable E-Ticket.

When you change your outbound or return flights, any difference in fare price will be calculated automatically, including any service charges, and billed to your credit card. If a refund is due, it will be automatically processed.

To change your E-Ticket online you must:

* Be a Mileage Plus member**
* Have a united.com password and profile**
* Have an electronic ticket
* Travel on a United, United Express or Ted flight
* Have a ticket booked through united.com, flyted.com or any United location
* Have a ticket with your Mileage Plus number on it
* Travel on any ticket for travel originating from the 50 U.S. states, Canada, Caribbean or Mexico
* Travel international as long as the ticket is booked in U.S. dollars.


Request a change for Same-Day travel

You can confirm a seat on an alternate flight, to the same destination, on the same day of travel anywhere United flies within the United States and within four hours of the time of your request. If seats are available on an alternate flight, your change will be confirmed and you will be charged a $25.00 fee.

To request a Same-Day travel change, please visit an Easycheck-in® kiosk, or contact a Customer Service Representative at the airport check-in counter or call 1-800-United1 (1-800-864-8331).

Please see the following Same-Day travel change policy requirements:

* Customers holding a discounted ticket in Economy class may confirm a seat on a flight for a $25.00 fee if available seats exist, instead of traveling standby.
* Holders of First, Business, and full-fare Economy class tickets can make changes without paying the $25.00 fee as current policy allows.
* Same-Day travel changes are available within the 50 United States.
* Alternate flights must be scheduled for the same destination and to depart within four hours of your request. Flights outside of four hours do not qualify and the existing change fee policy applies.
* Flight changes can be made at the airport with an Easycheck-in® kiosk, a United Customer Service Representative or with a Reservation Sales Representative by phone at 1-800-United1 (1-800-864-8331).
* The $25.00 fee is nonrefundable and will be collected at the time the change request is made.

Sweet!
Open Season on Consumer Protections is Just Around the Corner...
 
Cory6188
Posts: 2612
Joined: Mon Feb 02, 2004 12:29 am

RE: United To Change Ticket Change Policy

Fri Feb 17, 2006 8:26 pm

This seems to be a trend that many of the major airlines are doing - I know that AA, NW, DL, and US have all made this part of their policies in the past year or so. As far as CO goes, I'm not really sure what their policy is. I think that if the CSR is in a good mood, they'll do it for free; if not, you have to wait until standbys clear.
 
SeeTheWorld
Posts: 1090
Joined: Sat Dec 31, 2005 2:46 am

RE: United To Change Ticket Change Policy

Fri Feb 17, 2006 9:57 pm

These are the kinds of changes that are actually useful to consumers and may actually provide a little additional revenue for the airline. Regardless, it's so nice to see them making "intelligent" adjustments to policies that actually make sense and provide value at a reasonable cost.