I have a little problem with Miles&More.
A few months ago (I think it was October or November) I got a letter from the Swiss Travel Club, they informed me that they will discontinue their frequent flyer program and that there is the possibility to transfer all my Travel Club miles to a Lufthansa Miles&More account. I wrote my M&M number in the field "transfer my miles to the Miles&More account with the following number" and sent the letter back.
Today I checked my Miles&More account after a long time and saw that these miles don't appear on my online statement. At first I called the Swiss telephone hotline but there I was told that I should ask the Mils&More service center. Eventually I called the M&M service center where I encountered a pretty clueless person.
I explained her the situation but she said that she had absolutely no clue what I am talking about, she never heard of the possibility to transfer the Travel Club miles to my M&M account. I told her that I was not talking about 1.000 miles or so but about 12.000 miles and that it would be very important for me to get these miles. Then she asked me if I still have the letter, I said: "No, I filled it out and sent it back, why should I keep it?". She then told me that I have no evidence and that I won't get these miles.
So has anyone any idea how I can get these 12.000 miles?
Additionally: On the 21st of January I flew DUS-ZRH-DUS, the miles for the DUS-ZRH flight are on my account but not the miles for the return flight despite my M&M number is printed on both boarding passes. Pathetic!