My cousin is flying from Milwaukee to London next month and has a bit of a challenge. He has one ticket on Northwest for MKE-DTW-EWR and a separate ticket on Continental for EWR-LGW.
The Continental ticket was purchased using Delta SkyMiles, which is part of the problem. I have been unable to pull up his reservation on Continental's website. When it was originally booked, Continental's website would bring it up even with Delta's reservation code but after we had to change his return flight it's no longer accessible. Continental gave me their number and still no luck. Is it likely that he would also be unable to check-in online for this flight?
Ideally, he would check-in online for the Continental flight. Then, with boarding pass in hand, he should be able to check-in with Northwest at MKE and have them check his bags all the way through to LGW, right? Without a boarding pass, an e-ticket reciept should suffice, right?
If online check-in fails, will Continental at MKE be able to print his boarding pass? Would their kiosks work or would he have to see an agent? This would save him considerable time when he gets to EWR. He'll have 92 minutes to switch terminals and re-clear security.
Any tips are greatly appreciated!