|Quoting VTNYC (Reply 5):|
I transited DXB on EK in May of 2005 COK-DXB-JFK and had a layover of 20 hours. I was offered a meal coupon for dinner for our family of four which included 2 young children and nothing else. Upon enquiry, I was told that my travel agent had not made arrangements for my accomodation. Several fellow passengers informed me that Emirates had supplied them with a coupon in COK upon reconfirming their reservation. I happened to unfortunately call for reconfirmation at off hours and the automated message said that reconfirmations were not necessary.
Even though I had several friends and relatives in DXB, who would have put me up happily for the night, I had to arrange for my accomodation my self. Upon writing to Emirates several times, their customer service refused to change their position, blaming my travel agent. What had been a very pleasant journey up until then was damaged by Emirates attitude at DXB and by their refusal to at least apologize for the inconvenience. If the price of accomodation had been built in to my ticket price, hope that the money they saved by refusing me accomodation, goes a long way towards the purchase of the A380.
|Quoting MainMAN (Reply 20):|
Having paid a very reasonable £600 or US$1050 for MAN-KUL-LGK-KUL-MEL-KUL-MAN, I'm not at all surprised MH find themselves in such a financial crisis (and it's all my fault!)
|Quoting GuyBetsy1 (Reply 18):|
It is not as simple as just calling up a hotel nearby and say, "Hi.. we've got someone here who needs a room..." They