cozmoose
Posts: 22
Joined: Tue Feb 14, 2006 4:12 pm

DL Ticketing Question

Mon Mar 06, 2006 6:05 pm

I fly DL from SMF to ATL about once a month. And I noticed that SMF - ATL is often more expensive than SMF - Cities with connection in ATL.
For example, a weekend roundtrip in April for SMF - ATL comes to $525. SMF - ATL - SRQ comes to $295.

This maybe a dumb question, but can I book the SMF - SRQ trip and fly only the SMF - ATL portion?
 
rwsea
Posts: 2422
Joined: Sun Jan 30, 2005 2:23 pm

RE: DL Ticketing Question

Mon Mar 06, 2006 6:46 pm

You can, but keep in mind that the remainder of your ticket will be cancelled.

For instance, if you're ticket is a round-trip and goes SMF-ATL-SDQ-ATL-SMF, once you get off at ATL, the remaining portion of the ticket will be cancelled as a no-show. For this reason, people have been known to book two one-way tickets if they're going roundtrip.

Note that the airlines heavily frown upon this, and they state in their contract of carriage that they have the right to charge you the fare difference if you do this. Whether or not they ever follow through, I am not sure.
 
Jumpseat70
Posts: 359
Joined: Sun Jan 25, 2004 12:52 am

RE: DL Ticketing Question

Mon Mar 06, 2006 9:10 pm

If it's on Delta, WE WILL cancel your reservation. Actually the computer will. And then when you go to check in for you return trip, we'll make you buy a brand new ticket. "Contract of Carriage" prevails.
"Up, Up and away with TWA"
 
rwsea
Posts: 2422
Joined: Sun Jan 30, 2005 2:23 pm

RE: DL Ticketing Question

Mon Mar 06, 2006 9:50 pm

Quoting Jumpseat70 (Reply 2):
If it's on Delta, WE WILL cancel your reservation. Actually the computer will. And then when you go to check in for you return trip, we'll make you buy a brand new ticket. "Contract of Carriage" prevails.

Sheesh, you sure sound quite proud of your company's policies of gouging and screwing consumers.

While I am a fan of DL, it's comments from people like you that show why these legacy carriers deserve to be in bankruptcy. You've completely lost focus on customer service, and are as focused as possible on gouging whatever remaining customers you can. Nice, real nice  Yeah sure .
 
deltagator
Posts: 6170
Joined: Fri Sep 23, 2005 9:56 am

RE: DL Ticketing Question

Mon Mar 06, 2006 10:10 pm

Quoting RwSEA (Reply 3):
it's comments from people like you that show why these legacy carriers deserve to be in bankruptcy

I would hazard a guess that the LCCs havethis language in their contract of carriage as well.

Quoting RwSEA (Reply 3):
You've completely lost focus on customer service, and are as focused as possible on gouging whatever remaining customers you can.

If you don't like it. Don't fly them. On more than one occaision I have run afoul of the same situation. I deal with it and move on if there is no other way to get where I need to go.
"If you can't delight in the misery of others then you don't deserve to be a college football fan."
 
georgiaame
Posts: 949
Joined: Sat Aug 13, 2005 7:55 am

RE: DL Ticketing Question

Mon Mar 06, 2006 11:30 pm

Here's how I do it, and fairly routinely. (So sue me!)

You book your SMF-ATL-SRQ as an open leg, with a return ATL-SMF. You do not check luggage, you carry it on board. (This pisses our fellow A.netters off like you wouldn't believe, but in my humble opinion, if you don't kill someone removing your bag from the overhead, your okay.) You walk off the plane in Atlanta, and conveniently miss your connection. Don't worry, knowing Delta, the connecting flight probably will have been cancelled anyway, and you might even get a few extra miles or a free drink or two for the inconvenience. You do your booking on line, you do your check in on line, and you don't blab to everyone what you have just done. And then if Jumpseat70 wants to find you, good luck to him.

I figure that if the airlines, and this is not restricted to Delta, want to use this bizarre, computerized, Byzantine method of horse-trade price gouging out of select cities in the 21st century, screw 'em. As long as either the departing city or the turn around city is the same, the loop hole works. And you get your miles to boot, not that they are of great value any longer, but that's another thread.

Make sure you check out your prices into JAX, RDU, FLL, PBI, MEM also. And this frequently works internationally too, but you do have to do a little more research. Have a great flight, and you are just going to love the new floors Delta has put down in the lavs. If that doesn't bring you back to flying with them next time then nothing will!
"Trust, but verify!" An old Russian proverb, quoted often by a modern American hero
 
cozmoose
Posts: 22
Joined: Tue Feb 14, 2006 4:12 pm

RE: DL Ticketing Question

Tue Mar 07, 2006 7:56 am

Thanks for the advice everybody.
Since what i suggested seems to be illegal according to DL, I won't pursue it any further. As for GeorgiaAME's suggestion, I don't think its feasible for me. Checking price on Delta.com, one way direct from ATL-SMF is about 10$ cheaper than round trip.

I'm just at a loss with DL's pricing method.  Confused
 
DeltaMIA
Posts: 1622
Joined: Wed Feb 04, 2004 11:53 am

RE: DL Ticketing Question

Tue Mar 07, 2006 8:18 am

Quoting Cozmoose (Reply 6):
I'm just at a loss with DL's pricing method.

It's not just DL's pricing methods that do this. Each route is independent of one another. Your buying a ticket SMF-SRQ whehter you go through ATL, CVG, SLC or wherever to get there. Pricing is based on demand and competition. You will find the same thing on all carriers that operate a spoke and hub operation.
It's a big building with patients, but that's not important right now.
 
jhooper
Posts: 5560
Joined: Thu Dec 13, 2001 8:27 pm

RE: DL Ticketing Question

Tue Mar 07, 2006 8:22 am

Quoting RwSEA (Reply 3):
Sheesh, you sure sound quite proud of your company's policies of gouging and screwing consumers.

This is to keep you from gaming the system. The two city-pairs are different products, so if you want a ticket to ATL, then buy a ticket to ATL or your ticket is cancelled (i.e. your bluff is called). DL lost $300 MILLION in January, they can't afford customers gouging them either. The "screwage" works both ways. Unfortunately there exists a "hub premium" in this case--it's supply and demand economics, if the airline can't maximize their profit at the price they're charging, they'll change the price.
Last year 1,944 New Yorkers saw something and said something.
 
deltaffindfw
Posts: 1381
Joined: Tue Sep 02, 2003 7:42 am

RE: DL Ticketing Question

Tue Mar 07, 2006 8:22 am

Quoting RwSEA (Reply 3):
Sheesh, you sure sound quite proud of your company's policies of gouging and screwing consumers.

While I am a fan of DL, it's comments from people like you that show why these legacy carriers deserve to be in bankruptcy. You've completely lost focus on customer service, and are as focused as possible on gouging whatever remaining customers you can. Nice, real nice .

Keep in mind that your poster child for LCC (WN) doesn't allow pax to standby on earlier flights for free - like most legacy carriers. They state that you bought this particular ticket, and if you change, you pay a fee. Wouldn't that fit in your definition of gouging and bad customer service??

I don't think jumpseat was being rude, she was telling you what WILL happen before you actually try and pull a fast one. Better to find out the truth now than get in a mess at the airport.
 
rwsea
Posts: 2422
Joined: Sun Jan 30, 2005 2:23 pm

RE: DL Ticketing Question

Tue Mar 07, 2006 10:05 am

Quoting DeltaFFinDFW (Reply 9):
Keep in mind that your poster child for LCC (WN) doesn't allow pax to standby on earlier flights for free - like most legacy carriers. They state that you bought this particular ticket, and if you change, you pay a fee. Wouldn't that fit in your definition of gouging and bad customer service??

I think if you were to read my posts on this board (you obviously haven't), I completely despise WN. In fact DL is my favorite airline. I just don't like the fact that airlines monopolize airports and then try to come back and sue or charge you extra $$ when you throw away part of what you paid for.

It just isn't right.
 
jmhLUV2fly
Posts: 539
Joined: Tue Dec 14, 1999 4:15 pm

RE: DL Ticketing Question

Tue Mar 07, 2006 7:52 pm

In regards to standing by for an earlier flight, at AirTran Airways you can always standby for an earlier flight at no charge, I thought the competition did the same however I quickly learned otherwise last summer when I was traveling BWI-ATL on DL. I was booked on a flight that departed at 1700.
I arrived at the airport at 1000 thinking, no problem Ill just catch the 11 or 12 and be home in time for dinner. Nope. 75 bucks is what Delta Airlines wants to standby for an earlier flight. The only reason I was booked on the 1700 flight was that the system paired me up with that later flight at the lower air fare. I.E. the system was looking to fill that later flight. I took the later flight I was booked on. However, to think as I sat in that "gate house" as the Delta folks call it, for about 5 hours, and saw probably 5 or 6 ATL flights depart I thought how inconvienent this is, there are some things the LCC's do better in my judgement and the low cost carriers know this and obviously with those airlines doing as well as they are doing, a large number of passengers are seeing difference based on convenience, service and value.

JMH-Pensacola, Florida
 
Jumpseat70
Posts: 359
Joined: Sun Jan 25, 2004 12:52 am

RE: DL Ticketing Question

Tue Mar 07, 2006 9:07 pm

I would appreciate you, RwSEA, not making judgements about my customer service skills or my gender. I am a female with 37 years in the airlines and in that 37 years, I have yet to recieve a negative letter. I love my job and I stand by my airline.

I responded to your request for information, albiet not the way you wished.

In most cases, we try and work with customers. But what you are requesting is a scam, and our computers are programmed to catch scams. So are our agents.

You get what you pay for. If you try and cheat this airline, we'll catch you. Maybe some will let you go, maybe some won't. Cheers!

By the way, JMHluvtofly, we charge $50 for Same Day Confirmed, not $75 as you stated. And the reason you were booked on the later flight was because you asked for a cheaper price. (The earlier flights would have cost more). So, Please if you are going to bash us, get your facts straight)
"Up, Up and away with TWA"
 
jmhLUV2fly
Posts: 539
Joined: Tue Dec 14, 1999 4:15 pm

RE: DL Ticketing Question

Tue Mar 07, 2006 10:48 pm

Jumpseat70:
Good to see you have been with Delta for many years and that you love what you do.
I was not exactly bashing Delta per say but rather simply stating my observations from a passenger perspective. When I inquired about standing by for an earlier flight, I was in fact told the fee to do so would be 75 dollars, whether I was told the wrong information I am not certain, however I was surprised to learn of any fee at all. When I booked my reservation, I did indeed select the lowest fare possible
most of the traveling public out there does desire the lowest fare.
You do have a few business travelers that wont scoff at buying a last minute ticket at 1200 bucks and the airline really loves them for sure....but most like low fares.
I selected the fare thinking, I would be able to standy for an earlier flight at no extra charge, however what surprises me is that when the competition is offering standby at no charge I personally would want to mimic that to intise passenger loyalty even more, in addition to better service, more destinations to lucrative markets. If I am traveling on business, and I am undecided on the carrier I will travel, I am looking for convencience alongside price, lets say I know I will get out of my meating early that day, two airlines are offering exact same fares for an evening flight, I book it thinking I might need that flight, but one airline above the other allows you to standby for earlier flight at no charge, not sure about the rest of the traveling public out there but I know which airline I would choose.
Times have changed over the years, you can relate to this, being an airline veterine, people tend to not be as airline loyal these days as they are lowest airfare possible and flight schedule convience loyal, personally I am
an A-Plus rewards member as well as a Sky miles member both cards are ready when the airline schedules the best flight time at the best price.
In addition, I have nothing at all against Delta, I own ten shares of the airline, which unfortunetly is worth about 7 cents right now. But still nothing against Delta Airlines, and I have a family member who flies you all god aweful alot, she is platinum status probably travels Delta 3 to 4 times a week all over the place, she's probably on an airplane right now going somewhere....
JMH-Pensacola, Florida.
 
SCEagle
Posts: 128
Joined: Thu Oct 27, 2005 2:05 am

RE: DL Ticketing Question

Tue Mar 07, 2006 11:33 pm

I think part of it is that people forget that airline seats are a perishable product. If a can of beans doesn't sell today, it's no big deal... you can sell the same can tomorrow. However, if today's airline seat doesn't sell, it's gone. It can never be sold again.

Airlines have ticket and pricing policies that are designed (lo and behold) to maximize the revenue from a perishible product. They need as many seats sold for the maximum amount of revenue. If this were "hoteliers.net", we'd be having a similiar discussion. Same for "carrental.net".

There will always be a tug of war between customers wanting the most product for least price and companies wanting maximum profit (or for airlines lately, any profit).