|Quoting Tango-Bravo (Reply 3):|
With utmost respect, if the only reason you choose AA over WN is what you can get for nothing, I seriously doubt that WN will rue the loss of your business.
I don't expect them to at all. But frequent-flyer benefits are not the only reason I choose AA
. More destinations (including international), first-class options, and more comfort on board all fit into the equation.
At the same time, however, there should be little doubt of the fact that frequent flyer programs play a large role in winning the business of the frequent business traveler. Why else would UA
and other airlines "match" a flyer's elite-status benefits?
I used to be able to fly WN
for 4-6 round-trips and get a free flight (depending on bonus credits available through the web site and SWABIZ). The trade-off, of course, was that I couldn't use those free flights to go to Hawaii, London, Sydney, or wherever, and earned no upgrades or any other type of perk.
Now, I can fly WN
on 8 roundtrips and get what appears to be a difficult-to-use reward ticket to maybe Vegas, Florida, or California. Or, I can take about 10 round-trips on AA
, plus throw in some credit card miles, and get to the Caribbean.
I'll admit, I know little about WN
's internal business workings, so they may have rationally discovered that they were losing too much money on reward tickets. That is absolutely fine with me -- I want them to remain profitable. If it becomes quite difficult to book reward tickets, however, I will gladly take my business elsewhere. I don't expect WN
to care, however, unless many other business travelers do the same.