|Quoting Ouboy79 (Reply 6):
So I do the easy thing...when they transfer you to a survey or send you one, I destroy the person's customer service stats. This eventually will get the companies who are outsourcing the work to question what is going on. We've seen this at companies such as Dell, Chase, and others that are moving more work back from that wonderful third world subcontinent.
|Quoting UAPremierGuy (Reply 5):|
This.Pisses.Me.Off. I'd gladly pay $10 more per/ticket to talk with an American/American-English speaking res. agent. On hold currently (actually for the last 20 minutes) with UA's res. to try to re-book my brother's delayed flight due to the ATC problems in DEN today...what do you want to bet I get somebody in India who doesn't know what ATC means, where MCI is, or why it affected my brother's flight. GRRRRR!!!
|Quoting COERJ145 (Reply 8):|
agree. I've had bad experiences with DL and their chinese res centers. I got put on hold for 20 minutes b/c the agent didn't know how to cancel a DL flight codeshared with AmEagle. Thank goodness AA, NW, CO, US, and CO still have US based res centers.
|Quoting RoseFlyer (Reply 2):|
BNRR and Ft. Wayne, Ind. (FWARR), which has been
handling baggage services calls since September
2005, will close.
|Quoting Ouboy79 (Reply 6):|
We've seen this at companies such as Dell, Chase, and others that are moving more work back from that wonderful third world subcontinent.
|Quoting WeAreUnited (Reply 9):|
United still operates US based Res centers in Honolulu, Chicago, Detroit, and Washington DC. I believe those are the only ones left.... could be wrong though.
|Quoting N600RR (Reply 12):|
I would think it would be more cost effective to outsource these CEOs to India, etc. instead of customer service, reservations, etc. DL should have done that with Leo Mullins when they had the chance...
|Quoting RoseFlyer (Reply 7):|
One reason why there are so many call centers in Northern Indiana/Ohio/Michigan is because there are plenty of workers and it is a part of the country that doesn't have a localized accent.