AirBerlin
Topic Author
Posts: 93
Joined: Sun Jan 11, 2004 9:58 pm

Personal Service From An Airline CEO!

Thu Apr 06, 2006 5:13 am

Hi,

My dad had a funny experience this morning at TXL. He was trying to get one of those LH Quick Ticket Machines (BTW LH does not issue an etix if one of your segment is not on LH or UA but on another star partner, which i find ridiculous) and suddenly he hears a friendly "Kann ich ihnen vielleicht behilflich sein?" Turns out his friend Herr Mayerhuber was standing right behind him and was on the same flight to FRA. They sorted out the tickets and of they went. More airlines should offer this "personalised CEO service!"

AL

[Edited 2006-04-05 22:14:52]

[Edited 2006-04-05 22:23:16]
 
LHUSA
Posts: 525
Joined: Wed Aug 24, 2005 10:15 am

RE: Now This Is What I Call Service!

Thu Apr 06, 2006 5:30 am

Wow, cool story. Thanks for sharing.
I haven't personally met Herr Mayerhuber, but several of my colleagues have. They have all said he is very friendly, personable and down to earth. I agree that the problem with the etix is ridiculous. I know that it's a very hot issue and being worked out as quickly as possible as it's a huge source of many complaints.
 
LH492
Posts: 203
Joined: Wed Feb 01, 2006 6:14 am

RE: Personal Service From An Airline CEO!

Thu Apr 06, 2006 5:38 am

Wow, now that really is great service  bigthumbsup 
It was nice of Mr. Mayerhuber to help your dad, i don´t think every CEO would have been so kind.
Carpe Diem, Seize The Day
 
IFEMaster
Posts: 4164
Joined: Tue Feb 21, 2006 5:17 am

RE: Personal Service From An Airline CEO!

Thu Apr 06, 2006 6:05 am

That's so great. I love it when the big cheeses make contact with the customer, whether they are friends or not. There's not enough CEOs and Chairmen around that do that.

It reminds me of the time that I was in Seattle and went for a coffee at the Pike Place Starbucks (the very first Starbucks store) and Howard Schultz was being a Barrista for a day. Nice guy, very friendly, served with a big smile, and made an excellent Caramel Machiatto.
Delivering Anecdotes of Dubious Relevance Since 1978
 
Sabena332
Posts: 14938
Joined: Wed May 09, 2001 3:57 am

RE: Personal Service From An Airline CEO!

Thu Apr 06, 2006 6:10 am

Oh my friggin' God, dude, this is so awesome that I will go directly to the LH website now to book some random flight with them!

Patrick
NZ1's mother is a disgusting crack-whore and his father is a worthless alcoholic!
 
AirframeAS
Posts: 9811
Joined: Thu Feb 05, 2004 3:56 pm

RE: Personal Service From An Airline CEO!

Thu Apr 06, 2006 7:28 am

Quoting AirBerlin (Thread starter):
More airlines should offer this "personalised CEO service!"

Southwest's Herb Keheller (spelling?) has already done this more times in the past than anyone at WN can count. Thats why he is dubbed the KING!!
A Safe Flight Begins With Quality Maintenance On The Ground.
 
ANother
Posts: 1833
Joined: Thu Nov 03, 2005 2:47 am

RE: Personal Service From An Airline CEO!

Thu Apr 06, 2006 3:11 pm

Sure doesn't hurt for the executives to get down into the trenches, from time to time.


Er, thinking about it - maybe it's better that they don't!