SA744
Topic Author
Posts: 179
Joined: Wed Nov 30, 2005 4:13 pm

SAA In The Bad Books

Sat Apr 15, 2006 4:51 pm

Hello all
I write this topic after seeing letters in a leading South African newspaper over the past month, absolutely annihilating SAA and there service from check in to landing at destination, the letters had nothing good to say...... If this be the case and with SAA now a Star member they will have to pick up the Game in order to survive.. This is not a SAA bashing topic just can they be rescued, ie is is time for a new CEO..
It is really sad to see all this hate mail in the newspapers and i tell you they USED to be one of the best airlines

My two cents worth.
 
tu154m
Posts: 610
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RE: SAA In The Bad Books

Sat Apr 15, 2006 7:34 pm

I would take SAA's service over all US carriers and most others. I have really enjoyed all flights I've had on them, both within South Africa and long-haul. Also, I woud choose them on routes they compete with other carriers.
CEOs should swim with cement flippers!
 
Leskova
Posts: 5547
Joined: Wed Oct 08, 2003 3:39 pm

RE: SAA In The Bad Books

Sat Apr 15, 2006 7:35 pm

Hmm... my last flight with SAA was last June, and given the chance, I'd fly them again without even a single second of hesitation.

Either they must have really dropped in service in these last 10 months, or it's just the usual whining of people who remember the "good old days" when "everything was much better" (while omitting the fact that the fares were also much higher).

From personal experience, given the choice between, say, SA and SQ, I'd fly SA.

I guess you can imagine what my response to the "can they be rescued" part of your question is...  Wink

Regards,
Frank
Smile - it confuses people!
 
blast
Posts: 105
Joined: Wed Nov 02, 2005 1:25 am

RE: SAA In The Bad Books

Sat Apr 15, 2006 8:21 pm

Quoting Leskova (Reply 2):
I'd fly them again without even a single second of hesitation.

Same here, however, that CEO seems not competent. Not SAA, but that CEO has actually been bashed a number of times here on A.Net.
 
Leskova
Posts: 5547
Joined: Wed Oct 08, 2003 3:39 pm

RE: SAA In The Bad Books

Sat Apr 15, 2006 8:24 pm

Quoting Blast (Reply 3):
Same here, however, that CEO seems not competent.

That, unfortunately, seems only too true.

I still have some hope that, at some point, SAA will again have a CEO that was actually selected for his (or her) skills and knowledge - and perhaps track-record - instead of other, purely political, reasons.

Going from political selections to ability-based selections of CEOs hasn't hurt other airlines... so it should also work for SAA.
Smile - it confuses people!
 
andz
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RE: SAA In The Bad Books

Sat Apr 15, 2006 8:26 pm

The best person that SAA could have had as CEO recently was driven out by the tyrant at the top. When Kyrl Acton was appointed as chief operating office almost a year ago to the day many airline insiders felt that here was someone with real airline experience who could guide SAA.... but no. By October he was out.

Where did this Ngqula character come from anyway?
After Monday and Tuesday even the calendar says WTF...
 
Reggaebird
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RE: SAA In The Bad Books

Sat Apr 15, 2006 9:51 pm

I flew SAA's business class from Washington to Jo'burg in August and I believe that it was the best business class I have ever experienced. I also flew their domestic economy service and it was better than anything I have experienced in Europe or North America.

Could the criticism of the new SAA leadership have something to do with the fact that the CEO is "different" than those who have preceded him. He is the "first of his kind" to hold such a position and many people are not happy about that.

Just a thought.

Reggaebird
 
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ZSOFN
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RE: SAA In The Bad Books

Sat Apr 15, 2006 10:03 pm

Quoting Reggaebird (Reply 6):

Could the criticism of the new SAA leadership have something to do with the fact that the CEO is "different" than those who have preceded him. He is the "first of his kind" to hold such a position and many people are not happy about that.

I think you're way off there - just search previous threads about him and it should start making sense why he gets bashed so often.
 
andz
Posts: 7627
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RE: SAA In The Bad Books

Sat Apr 15, 2006 10:10 pm

Quoting Reggaebird (Reply 6):
Could the criticism of the new SAA leadership have something to do with the fact that the CEO is "different" than those who have preceded him. He is the "first of his kind" to hold such a position and many people are not happy about that.

Just a thought.


Many of the contributors to this board either work for SAA or like me are closely associated with someone who does. They make weird decisions, they waste money on crap (for instance everyone in the airline.... that's EVERYONE... got a little souvenir cooler with Star Alliance on it last week). When some people even say bring back Coleman Andrews then you know things are not right there. To say this has anything to do with race is preposterous, and in itself a racist statement. He just knows nothing about running an airline.
After Monday and Tuesday even the calendar says WTF...
 
Springbok295
Posts: 48
Joined: Sun Feb 19, 2006 4:21 am

RE: SAA In The Bad Books

Sat Apr 15, 2006 10:31 pm

I have flown SA and BA many times on the LHR - JNB route and I think SAA beats them hands down when it comes to in flight service.

Keep it up SAA!
Springbok 295, the flight that never made it home, 28 November 1987, may they rest in peace.
 
andz
Posts: 7627
Joined: Mon Feb 16, 2004 7:49 pm

RE: SAA In The Bad Books

Sat Apr 15, 2006 10:34 pm

Quoting Springbok295 (Reply 9):

Would you mind explaining the logic behind your username?
After Monday and Tuesday even the calendar says WTF...
 
shankly
Posts: 1199
Joined: Tue Jan 11, 2000 10:42 pm

RE: SAA In The Bad Books

Sat Apr 15, 2006 10:39 pm

Did my usual LHR_CPT return with SAA Dec/Jan in Business and nothing but the usual high service standards both on the ground and in the air, particularly as we flew with our 7 month old son who was well looked after.

My only criticism of the whole experience was the size of the Business Class cabin on the A346 which is far too large for the number of toilet stations. Just love those mini cabins on the SAA 744's.
L1011 - P F M
 
Springbok295
Posts: 48
Joined: Sun Feb 19, 2006 4:21 am

RE: SAA In The Bad Books

Sat Apr 15, 2006 10:46 pm

Quoting Andz (Reply 10):
Would you mind explaining the logic behind your username?

It my dedication to those who lost were lost that tragic day, but I guess few people won't realize that. I have wanted to changed it but I don't think I can.
Springbok 295, the flight that never made it home, 28 November 1987, may they rest in peace.
 
SA7700
Posts: 2936
Joined: Thu Dec 18, 2003 9:38 pm

RE: SAA In The Bad Books

Sat Apr 15, 2006 11:13 pm

Quoting SA744 (Thread starter):
I write this topic after seeing letters in a leading South African newspaper over the past month, absolutely annihilating SAA and there service from check in to landing at destination, the letters had nothing good to say......

That is absolute BS. While check-in (domestic anyway) is taking longer as usual, due to staff still getting aquainted to the newest version of Amadeus, after they have moved from Atrixis, there is nothing wrong with their onboard service levels.

I flew SA203 (JNB-JFK) on April 13, 2006. Both crews that handled the fully packed flight from JNB-DKR and DKR-JNB respectively, were truly excellent. Even though I was in Y-class, service was extremely efficient. The only gripe I had was the fact that the seats seems quite hard - it feels as if you are sitting on a rock, after about 3 hours. Other than that, nothing to moan or bitch about - even though we were delayed in JNB for more than an hour.

Quoting Andz (Reply 5):
Where did this Ngqula character come from anyway?

The "wiz kid" was imported from the IDC (Industrial Development Corporation South Africa), after he got the boot there. It got so bad at the IDC that employees actually pleaded that he had to leave.


Rgds

SA7700
When you are doing stuff that nobody has done before, there is no manual – Kevin McCloud (Grand Designs)
 
andz
Posts: 7627
Joined: Mon Feb 16, 2004 7:49 pm

RE: SAA In The Bad Books

Sat Apr 15, 2006 11:19 pm

Quoting SA7700 (Reply 13):
That is absolute BS

Don't shoot the messenger, SA744 is absolutely right, SAA is getting a lot of bad press at the moment. I agree that their onboard service is excellent, I have flown domestic and international Y and C recently and had absolutely nothing to complain about. The C class product on the 346 right now is the best I have ever experienced.
After Monday and Tuesday even the calendar says WTF...
 
SA7700
Posts: 2936
Joined: Thu Dec 18, 2003 9:38 pm

RE: SAA In The Bad Books

Sat Apr 15, 2006 11:29 pm

Quoting Andz (Reply 14):
Don't shoot the messenger, SA744 is absolutely right

Hi Andz, I was not referring to SA744 per se, just all the bad press - I had no intention of shooting the messenger  Smile Some of the gripes may be true, but some people are just plain and simple, uninformed.


Rgds

SA7700
When you are doing stuff that nobody has done before, there is no manual – Kevin McCloud (Grand Designs)
 
CXA330300
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RE: SAA In The Bad Books

Sat Apr 15, 2006 11:48 pm

Strange, Ive always thought of SA as a top-notch carrier.....

Quoting Leskova (Reply 4):
I still have some hope that, at some point, SAA will again have a CEO that was actually selected for his (or her) skills and knowledge - and perhaps track-record - instead of other, purely political, reasons.

With a government-owned airline, thats not going to happen. Seriously they should get a woman to run this, from what many have noticed, women often do a much better job than men.

Quoting Reggaebird (Reply 6):
Could the criticism of the new SAA leadership have something to do with the fact that the CEO is "different" than those who have preceded him. He is the "first of his kind" to hold such a position and many people are not happy about that.

Arguably a lot of the criticism will stem from that. Remember that much of the press is still owned by white people. But even after that, there are many more people of all races in South Africa better qualified than Mr. Ngqula.
AC/AA/UA/DL/B6/WN/US*/CO*/FI/BA/IB/AF/SK/LX/Sabena*/TK/LY/SA/MN/SW/AM/CE*/CX/CA/MU/JL/SQ/TG/MH/KA/5J
 
JoKeR
Posts: 1759
Joined: Sat Nov 13, 2004 12:34 pm

RE: SAA In The Bad Books

Sun Apr 16, 2006 4:47 am

Quoting Tu154m (Reply 1):
I would take SAA's service over all US carriers and most others.

I'll second that any day and still believe that SA is one of the best around, EK, BA et all, take a back seat!

At the same time, the SA Management leave all to be desired; the top dude needs one long, nice, permanent vacation before SA and its pax really start feeling his stupidity any further. I really hope he decides to take a hike sometime soon!
Kafa, čaj, šraf?
 
aviationwiz
Posts: 882
Joined: Thu Apr 01, 2004 7:20 pm

RE: SAA In The Bad Books

Sun Apr 16, 2006 11:04 am

Quoting Tu154m (Reply 1):
I would take SAA's service over all US carriers and most others.

Absolutely, the in-flight service is the best I've seen, and they are really a top notch carrier!

Quoting Andz (Reply 8):
To say this has anything to do with race is preposterous, and in itself a racist statement. He just knows nothing about running an airline.

Note how no one called him bad *BECAUSE* of his race, rather, he's bad, and was put in the position he's in because of his race. It seems to me he was put there because of BEE, and it just shows one of the flaws in BEE (which I don't agree with the implementation in full, but now's not the time nor place for that discussion.)
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