LHRjc
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Disruption To BA010 SYD-BKK-LHR

Sun Apr 16, 2006 2:13 am

Did a search but couldn't find anything,

http://www.britishairways.com/travel/flightops/public/en_gb

Quote:

"British Airways flight BA010, operating Sydney-Bangkok-London Heathrow arriving on 15th April 2006, has diverted into Uralsk, Kazakhstan, following a technical problem.

Arrangements are being made to return customers on-board to London Heathrow as soon as possible.

British Airways apologises for the delay and any inconvenience caused."

"Passengers from the BA010 originally scheduled to arrive at London Heathrow this morning will be arriving on relief flights, between hours of 20:40 15th April 2006 and 03:15 16th April 2006 (local times)."

Anyone know what the "technical problem" is, or which plane this is ?

JC
"Our 319's are very reliable. They get fixed very quickly."
 
BritPilot777
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RE: Disruption To BA010 SYD-BKK-LHR

Sun Apr 16, 2006 2:24 am

There was a fire warning in the hold (Fire not confirmed) and the Capt. therefore activated the fire extinguishers, due to the foam used the aircraft diverted to Kazakhstan and it was a Boeing 747-400.

BA is doing all possible to bring these passengers back to LHR.

BP777

Edit : Just to mention this was on the BKK - LHR leg of the flight

[Edited 2006-04-15 19:26:46]
Forever Flight
 
blooBirdie
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RE: Disruption To BA010 SYD-BKK-LHR

Sun Apr 16, 2006 2:27 am

More details here.
 
LHRjc
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RE: Disruption To BA010 SYD-BKK-LHR

Sun Apr 16, 2006 3:00 am

Thanks BritPilot777 and Bloo Birdie,

Quote from above link;

"Also understand there were two pallets of bees, one in the forward hold that suffered once the bottles were discharged and the second in the rear"

Is a pallet of bees a simple thing to move from one a/c to another when stuck in Kazakhstahn ? Would this require special handling or is it just a normal pallet in terms of cargo handlng ?
"Our 319's are very reliable. They get fixed very quickly."
 
dutchjet
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RE: Disruption To BA010 SYD-BKK-LHR

Sun Apr 16, 2006 3:32 am

This is a rather tricky situation from a logistics point of view.....that BA cannot send in another 744 to pickup the pax travelling on BA 010 makes this situation rather difficult......sorting out the passengers into 3 separate recovery flights to be operated on A320s and A321s is not going to be pretty (will those flights be able to operate nonstop to LHR?) and there are gonna be lots of unhappy F and C class pax when they board their replacement aircrafts! Baggage and cargo are yet another issue. The good news is that everyone is fine and that, at the end of the day, this will be nothing more than an inconvenience for the pax and an expensive "pain in the butt" for BA.

I hope that the pax travelling on BA 010 today are in a very good and very cooperative mood and that BA sends out some very talented customer service agents to assist with this situation. The only hope is that the pax had many many cocktails at the airport bar while waiting for the A320s and A321s to take them home!
 
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FlyCaledonian
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RE: Disruption To BA010 SYD-BKK-LHR

Sun Apr 16, 2006 3:51 am

At the end of the day most reasonable people will accept the plane landed where it did for safety reasons - potential fire in the hold being very serious. As long as that's explained properly and handled okay by BA, then anyone moaning and complaining is just being an a***hole in my opinion. Better a ride back in a A320 than a bodybag!
Let's Go British Caledonian!
 
trekster
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RE: Disruption To BA010 SYD-BKK-LHR

Sun Apr 16, 2006 4:47 am

Just got back from work, lots people asking about theses flights.
Luckly, we have a insider on the plane. One of our work mates is on it. Has been sending messages and we have been keeping him updated all day.
2 planes are going out, One going there and coming direct back, and one is going there, dropping pax of in DME, then coming back and collecting the rest of the passengers. No idea on baggaage and the like yet, we dont even have flight times and types of aircraft, though were told its A320s due to the airport.

Fun times for BA as normal, from what we hear the mood is good, and the captain fully explained the situation to the passengers
Where does the time go???
 
trekster
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RE: Disruption To BA010 SYD-BKK-LHR

Sun Apr 16, 2006 5:01 am

By the way, does ANYONE, have a picture of aircraft at Uralsk airport.
I got a thing going with my supervisor, he will get me something from teh vending machine at work if i can find anything there, there is nothing in the database at all
Where does the time go???
 
Simong
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RE: Disruption To BA010 SYD-BKK-LHR

Sun Apr 16, 2006 7:20 am

Quoting Trekster (Reply 6):
Fun times for BA as normal, from what we hear the mood is good, and the captain fully explained the situation to the passengers

I must say that in my past experience BA pilots have always done a wonderful, professional job of keeping passengers updated on irregular operations and not just leaving the situation to the inflight and ground crews to handle. I think that passengers (rightly or wrongly) seem to understand and accept the situation better when the information is regularly updated in a professional manner by the flight deck crew.
BA all the way !!!
 
trekster
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RE: Disruption To BA010 SYD-BKK-LHR

Sun Apr 16, 2006 7:25 am

In this case, the crew were the only source of info, considering the only airline i can see so far that goes to that airport is Air Astania or what ever its know as. No pics at all onlin of the airport, no pics here or in the other sites.
Annoying
Where does the time go???
 
SInGAPORE_AIR
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RE: Disruption To BA010 SYD-BKK-LHR

Sun Apr 16, 2006 8:19 am

I can't post much as this article is heavily copyrighted. It's in the Mail on Sunday though.

------
News
BA FLIGHT IS FORCED TO LAND...BY ANGRY BEES
16 April 2006
The Mail on Sunday
English
(c) 2006 Associated Newspapers. All rights reserved

By Daniel Boffey

MORE than 300 passengers were left stranded at a remote airport yesterday when a British Airways 747 made an emergency landing - because a swarm of bees had activated the plane's fire alarm.

BA spokesman Paul Parry said nobody had been hurt in the descent.

'Flight 010 did have a light come on in the cockpit over Kazakhstan, indicating there might have been a fire in the cargo hold,' he said. 'The captain released the automatic extinguishers in the cargo hold and diverted to Uralsk.

'On landing, they discovered there had been no fire. There was a consignment of bees in the cargo hold and our investigation will seek to establish if there was any connection between them and the light coming on.'

-----

Dow Jones & Reuters [FACTIVA] Document: MOSM000020060415e24g00028
Anyone can fly, only the best Soar.
 
trekster
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RE: Disruption To BA010 SYD-BKK-LHR

Sun Apr 16, 2006 9:06 am

Quoting Singapore_Air (Reply 10):
MORE than 300 passengers were left stranded

But not for long. The papers are going to make up alot about this, they always do
Where does the time go???
 
aussieindc
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RE: Disruption To BA010 SYD-BKK-LHR

Sun Apr 16, 2006 1:24 pm

Quoting Singapore_Air (Reply 10):
I can't post much as this article is heavily copyrighted. It's in the Mail on Sunday though.

------
News
BA FLIGHT IS FORCED TO LAND...BY ANGRY BEES

I would have expected this crap from some of the Tabliod papers..... Let's just say it was the Bees that did it. I guess the Queen got upset at being in the hold and decided to go and push the fire button.... Unbelievable! Whatever it takes to sell newspapers I guess.

Quoting Dutchjet (Reply 4):
and that BA sends out some very talented customer service agents to assist with this situation.

From my experience working at BA Customer Relations at Heathrow TBC, they may have some Managers meet the aircraft's coming inbound at LHR. They wouldn't necessarily send anyone out there.
 
BTCCMan
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RE: Disruption To BA010 SYD-BKK-LHR

Sun Apr 16, 2006 2:55 pm

I can't tell you much about this flight diversion, but I did spend a morning at Uralsk Airport back in 1996 - just a bunch of An-2s, some L410s, a single Yak-40, a couple of Mil-8s and the Bristow Helicopters BAe 125! There was however, a fuselage with a CCCP registration by the far hangers, but the rest of the reg was behind some boxes - does anyone have any idea what it was? I am thinking IL-18 size...
Yea though I fly through the valley of the shadow of death, I shall fear no evil, for I am at 80,000 feet and climbing!
 
BTCCMan
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RE: Disruption To BA010 SYD-BKK-LHR

Sun Apr 16, 2006 2:59 pm

Possibly CCCP-75425, which was based there, but crashed in the Ukraine in 1975???
Yea though I fly through the valley of the shadow of death, I shall fear no evil, for I am at 80,000 feet and climbing!
 
N1120A
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RE: Disruption To BA010 SYD-BKK-LHR

Sun Apr 16, 2006 3:07 pm

Quoting Dutchjet (Reply 4):
The only hope is that the pax had many many cocktails at the airport bar while waiting for the A320s and A321s to take them home!

Not likely in Kazakhstan
Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
 
andz
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RE: Disruption To BA010 SYD-BKK-LHR

Sun Apr 16, 2006 3:22 pm

Slightly off topic... how the hell do you quarantine bees? I know that transporting honey between countries is a no-no because of the risk of infecting the bees in the country of destination with anything the original bees might have carried.
After Monday and Tuesday even the calendar says WTF...
 
N1120A
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RE: Disruption To BA010 SYD-BKK-LHR

Sun Apr 16, 2006 3:35 pm

Quoting Andz (Reply 16):
Slightly off topic... how the hell do you quarantine bees?

I would guess that you keep them in the boxes for a set amount of time. Still, I would hate to be the ramper that has to unload those things.
Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
 
DLH404
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RE: Disruption To BA010 SYD-BKK-LHR

Sun Apr 16, 2006 4:44 pm

As with the bees. I once had a shipment of 3000 "matted bumble bees" in a crate. It seems there are somehow made lazy and tired.

BRGDS

Jan
 
LGWspeedbird
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RE: Disruption To BA010 SYD-BKK-LHR

Sun Apr 16, 2006 6:33 pm

Apparently to get the 747 out of there the only people that can be on the flight is the flight deck due to the runway length. I heard about this yesterday from one of the ladies on the tkt desk, glad all pax and crew are ok.

From what she was saying there will be a few A320s going out for pax and one for the bags.

LGWspeedbird
upcoming flights LHR-LAX-HNL-SFO-LHR
 
airxliban
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RE: Disruption To BA010 SYD-BKK-LHR

Sun Apr 16, 2006 6:55 pm

Glad to hear that at the end all this is going to be is an inconvenience.

Anyone know the reg of the aircraft involved?
PARIS, FRANCE...THE BEIRUT OF EUROPE.
 
LHR777
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RE: Disruption To BA010 SYD-BKK-LHR

Sun Apr 16, 2006 7:02 pm

I worked on from my late shift in Terminal 4 last night and met the BA877 and the BA875. Passengers were all fine, just very tired after a long, arduous journey. We (me and my colleagues) chatted with a lot of passengers who basically were very grateful that the Captain of BA10 executed an emergency descent from 37,000ft within 13 minutes.

Problems were caused in Uralsk (URA) by the airfield having no widebody handling equipment, including a lack of aircraft steps. However, the military personnel at URA took good care of the passengers in a hanger, and our crew ensured that food and drink were available. They even provided a TV to entertain the little kids!

3 aircraft were involved in the rescue mission, 2 x A320's and a B763. The first A320, BA877 arrived at T4 at 2309 from DME. The second, BA875 was the 767, G-BZHA and arrived at 0149, also from DME. The 3rd aircraft (A320) arrived at 0516 direct from URA as BA9204.

The A320's flew a 'shuttle' mission from URA to DME, to drop-off passengers onto the regularly scheduled (but delayed) BA875.

As we understand, bags and freight are going to be freighted back to the UK and are scheduled to arrive on Monday evening.

Around 25 customer service staff in Terminal 4 volunteered to stay on and help our customers with onward connections, transportation, hotels and so on. It actually all went very smoothly and our customers were quite understanding of the situation. I think they were just basically glad to be back home.
 
GBOAC
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RE: Disruption To BA010 SYD-BKK-LHR

Sun Apr 16, 2006 7:59 pm

Quoting LHR777 (Reply 21):
Around 25 customer service staff in Terminal 4 volunteered to stay on

That is the BA and the BA staff I know and love!  bigthumbsup  I wasn't caught up in this (thankfully) but big thanks to you and your colleagues from this very regular BA flyer for having that helpful attitude and stepping up to help out like this - it's truly wonderful to read.

I've been following the developments on this one on various boards since yesterday and it seems to have all been handled perfectly. Everyone throughout the organisation seems to have performed amazingly well to fix this at what must be a very difficult remote airport to work with. I sincerely hope BA has its PR team ramping up to get some credit for their handling of this in the press (i.e. proper papers, not the Daily Mail  Yeah sure !) since normally it's only negative stuff which gets reported  Sad

Phil
 
ekgold
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RE: Disruption To BA010 SYD-BKK-LHR

Sun Apr 16, 2006 8:07 pm

Quoting N1120A (Reply 15):
Quoting Dutchjet (Reply 4):
The only hope is that the pax had many many cocktails at the airport bar while waiting for the A320s and A321s to take them home!

Not likely in Kazakhstan

Beg to differ, both my trips to Kazahkstan (Almaty) in 2005 resulted in no sleep and plenty of Arak (Spelling??) consumed... "Choo Choo" as they say in Kazakh, meaning "just a little" when the bottle comes around!! BTW, fantastic people in Kazakhstan. Very friendly and hospitable (food and drink!!). Looking forward to the next trip...

Great work by BA in ensuring safety and relatively smooth transfer of all affected pax..
 
LHR777
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RE: Disruption To BA010 SYD-BKK-LHR

Sun Apr 16, 2006 8:10 pm

Quoting GBOAC (Reply 22):
That is the BA and the BA staff I know and love!    I wasn't caught up in this (thankfully) but big thanks to you and your colleagues from this very regular BA flyer for having that helpful attitude and stepping up to help out like this - it's truly wonderful to read.

No, a big thank you to you, our customers.  

(and welcome to my Respected Users list!)

[Edited 2006-04-16 13:12:50]
 
TAP340
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RE: Disruption To BA010 SYD-BKK-LHR

Sun Apr 16, 2006 8:28 pm

Quoting LGWspeedbird (Reply 19):
Apparently to get the 747 out of there the only people that can be on the flight is the flight deck due to the runway length.

That is going to be one interesting take-off!
 
climb1
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RE: Disruption To BA010 SYD-BKK-LHR

Sun Apr 16, 2006 11:37 pm

My thoughts exactly TAP340!
Glad to hear everyone is ok!
In my eyes the Boeing 747 will ALWAYS be the queen of the skies!
 
CrossChecked
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RE: Disruption To BA010 SYD-BKK-LHR

Mon Apr 17, 2006 12:09 am

Quoting LHR777 (Reply 24):
No, a big thank you to you, our customers.

(and welcome to my Respected Users list!)

As cabin crew with BA, I must congratulate you on your post and your actions. It makes me proud to hear that there are still staff out there willing to work outside of normal operational boundaries when problems arise.

The company isn't in the best favours of a lot of it's staff at the moment and I fear that a significant portion of the workforce would have been less than willing to put forth such an effort. Well done to you, and the others who stayed with you.
Cabin crew, doors to manual and cross check.
 
LHR777
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RE: Disruption To BA010 SYD-BKK-LHR

Mon Apr 17, 2006 12:21 am

Quoting CrossChecked (Reply 27):
As cabin crew with BA, I must congratulate you on your post and your actions. It makes me proud to hear that there are still staff out there willing to work outside of normal operational boundaries when problems arise.

Thank you. I had actually started my shift at 1.30pm, and worked until 4am. I'm enjoying a much-needed day off today, after some sleep.

In Customer Service T4, there's a fair-few of us that were willing to stay on, to assist our customers. We actually had more volunteers than we needed. To me, the bottom line is this - these folks pay our wages and are our customers, so it makes sense to take good care of them. Service-recovery is pretty important in our industry, don't you think?

Of course, the BA10 crew and the EuroFleet crews also did an outstanding job, as did our colleagues in Ops control, crew scheduling, Dispatch, Flight Planning and so on.

Look at it this way - it could have all ended SO differently......

Happy Easter Sunday.
 
dutchjet
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RE: Disruption To BA010 SYD-BKK-LHR

Mon Apr 17, 2006 12:34 am

Great work - its really good to hear that a difficult situation was handled so well and that the BA employees went to so much effort to help out the inconvenienced pax.......its nice to hear a good Airline story for a change.
 
ETStar
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RE: Disruption To BA010 SYD-BKK-LHR

Mon Apr 17, 2006 5:40 am

Here's an interesting bit:

"Because the airport lacked stairs tall enough to reach the plane, passengers debarked by stepping onto the top of a tall airport vehicle and then on to a stairway, Britain's Press Association news agency reported, quoting a British Airways spokeswoman."

from http://www.themoscowtimes.com/stories/2006/04/17/016.html

I wonder if anyone took pictures of this event, with 300+ people trying to get off the 74'.
 
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zeke
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RE: Disruption To BA010 SYD-BKK-LHR

Mon Apr 17, 2006 6:06 am

Quoting BritPilot777 (Reply 1):
There was a fire warning in the hold (Fire not confirmed) and the Capt. therefore activated the fire extinguishers, due to the foam used the aircraft diverted to Kazakhstan and it was a Boeing 747-400.

Most fire extinguishers I know of in aircraft are of the inert gas type, not foam.

Quoting Dutchjet (Reply 4):
This is a rather tricky situation from a logistics point of view.....that BA cannot send in another 744 to pickup the pax travelling on BA 010 makes this situation rather difficult......sorting out the passengers into 3 separate recovery flights to be operated on A320s and A321s is not going to be pretty (will those flights be able to operate nonstop to LHR?)

HEATHROW (EGLL) to URALSK (UARR) 1947 nm
URALSK (UARR) to HEATHROW (EGLL) 1937 nm

Should not be a problem for a 320/321.

Quoting Trekster (Reply 9):
No pics at all onlin of the airport, no pics here or in the other sites.

I have the charts for the airport, its main runway is 2400mx42m, apron is to the north of the main runway, taxiways are limited.

13/31 joins the end of 04/22 at the 04 threashold, its only 25m wide, 14/32 is to west of that, a grass runway.

Uralsk
125' UARR URA +06:00 N51 09.1 E051 32.7
Immigration: (3112) 505218; H24 Customs: (3112) 511937.
Apt Administration (3112) 511571; Fax (3112)986106. ARO
(3112)511046.
04/22 7874' CONCRETE. PCN 19/R/B/X/T. TODA 04 9186'.
TODA 22 9186'. RL. ALS.
13/31 1640' CONCRETE.
14/32 2789' GRASS.
H24. Customs.
F-4. F-5. Jet A-1. Oxygen . Fire 7.
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vv701
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RE: Disruption To BA010 SYD-BKK-LHR

Mon Apr 17, 2006 6:14 am

Quoting AirxLiban (Reply 20):
Anyone know the reg of the aircraft involved?

Two BA 744s left LHR for SYD on 12 April, G-BNLA (BA0009) and G-BNLN (BA0015). G-BNLN arrived back at LHR in the early morning of 15 April (BA0016). No sign of G-BNLA. By a process of deduction the aircraft that diverted to URA was therefore G-BNLA (BA0010).
 
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zeke
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RE: Disruption To BA010 SYD-BKK-LHR

Mon Apr 17, 2006 6:35 am

Quoting Trekster (Reply 9):
No pics at all onlin of the airport, no pics here or in the other sites.

http://maps.google.com/maps?f=q&hl=e...1.544998&spn=0.023743,0.085831&t=k
We are addicted to our thoughts. We cannot change anything if we cannot change our thinking – Santosh Kalwar
 
mutu
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RE: Disruption To BA010 SYD-BKK-LHR

Mon Apr 17, 2006 6:41 am

Quoting VV701 (Reply 32):
Two BA 744s left LHR for SYD on 12 April, G-BNLA (BA0009) and G-BNLN (BA0015). G-BNLN arrived back at LHR in the early morning of 15 April (BA0016). No sign of G-BNLA. By a process of deduction the aircraft that diverted to URA was therefore G-BNLA (BA0010).

G-BNLN left LHR as BA015 on 11 April and is not back yet either, suspect G_BNLA is still in SYD
 
vv701
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RE: Disruption To BA010 SYD-BKK-LHR

Mon Apr 17, 2006 6:51 am

Quoting Mutu (Reply 34):
G-BNLN left LHR as BA015 on 11 April and is not back yet either

According to LHR ACARS - see http://www.lhr-lgw.co.uk/heathrow/apr06/aprlhrba06/lhrba150406.html - G-BNLN flying SYD-LHR as BA0016 was on finals to LHR soon after 0600 hrs on 15 April. So it appears to be G-BNLA that diverted having left LHR for SYD as BA0009 in the late evening of 12 April and returned SYD-BKK as BA0016.
 
trekster
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RE: Disruption To BA010 SYD-BKK-LHR

Mon Apr 17, 2006 7:41 am

Quoting Zeke (Reply 33):
Quoting Trekster (Reply 9):
No pics at all onlin of the airport, no pics here or in the other sites.

http://maps.google.com/maps?f=q&hl=e...1&t=k

Of planes at the airport i mean, google earth will not do for my free choc bar lol
Where does the time go???
 
lovinitflyboy
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RE: Disruption To BA010 SYD-BKK-LHR

Tue Apr 18, 2006 3:24 am

So I here, with the runway being so short that they still can’t get the speedbird out even with only having the flight crew on board. I was told by a friend at BA that they are having to strip her interior to reduce the weight even more to get her out, but not heard any more on that so not sure how true that is.
 
Tristarsteve
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RE: Disruption To BA010 SYD-BKK-LHR

Tue Apr 18, 2006 4:13 am

Quoting Lovinitflyboy (Reply 37):
I was told by a friend at BA that they are having to strip her interior to reduce the weight even more to get her out, but not heard any more on that so not sure how true that is.

NLA operated back to LHR after the third A320 left with the pax. It operated a pax service out of LHR Sun night.
 
N1120A
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RE: Disruption To BA010 SYD-BKK-LHR

Tue Apr 18, 2006 4:23 am

Quoting Tristarsteve (Reply 38):

Quoting Lovinitflyboy (Reply 37):
I was told by a friend at BA that they are having to strip her interior to reduce the weight even more to get her out, but not heard any more on that so not sure how true that is.

NLA operated back to LHR after the third A320 left with the pax. It operated a pax service out of LHR Sun night.

Yeah, there would be no reason to have to strip the interior of an empty 747 to get off a 2400m runway to fly less than 2000nm.
Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
 
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FlyCaledonian
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RE: Disruption To BA010 SYD-BKK-LHR

Tue Apr 18, 2006 6:42 am

Quoting LHR777 (Reply 28):
In Customer Service T4, there's a fair-few of us that were willing to stay on, to assist our customers. We actually had more volunteers than we needed. To me, the bottom line is this - these folks pay our wages and are our customers, so it makes sense to take good care of them. Service-recovery is pretty important in our industry, don't you think?

Too many people in avaition and other travel industries think customers are a pain and inconvenience. Your attitude, and that of your colleagues, is what makes the difference between good customer service - the norm - and excellent customer service - the memorable.
Let's Go British Caledonian!
 
Stealthz
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RE: Disruption To BA010 SYD-BKK-LHR

Tue Apr 18, 2006 9:02 am

Quoting FlyCaledonian (Reply 40):
Yeah, there would be no reason to have to strip the interior of an empty 747 to get off a 2400m runway to fly less than 2000nm.

I was thinking that but thought perhaps altitude was a factor but no, the airport is only 36m above sea level.

I guess the point is moot anyway as the A/C operated another flight almost immediately
If your camera sends text messages, that could explain why your photos are rubbish!
 
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FlyCaledonian
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RE: Disruption To BA010 SYD-BKK-LHR

Tue Apr 18, 2006 10:53 am

Quoting StealthZ (Reply 41):
Quoting FlyCaledonian (Reply 40):
Yeah, there would be no reason to have to strip the interior of an empty 747 to get off a 2400m runway to fly less than 2000nm.

I think you were quoting N1120A!
Let's Go British Caledonian!
 
Stealthz
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RE: Disruption To BA010 SYD-BKK-LHR

Tue Apr 18, 2006 3:16 pm

Quoting FlyCaledonian (Reply 42):
I think you were quoting N1120A

Indeed I was.. must've clicked the Quote button under the post instead of the one above!
If your camera sends text messages, that could explain why your photos are rubbish!
 
Speedbird2155
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RE: Disruption To BA010 SYD-BKK-LHR

Tue Apr 18, 2006 4:18 pm

Quoting CrossChecked (Reply 27):
The company isn't in the best favours of a lot of it's staff at the moment and I fear that a significant portion of the workforce would have been less than willing to put forth such an effort. Well done to you, and the others who stayed with you.

One of the things I've come to learn about BA staff in T4, (a significant portion at least) is that they are always willing to go the extra mile when required. I've seen it a few times now during the GG mess, weather problems and other disruptions. It's one of those things makes BA a good airline. I've also seen this attitude in other areas of the airline. Everyone involved over the weekend, Ops, Flight and Cabin Crews, Ground Staff, should be commended for their efforts. A couple of us who were off over the weekend discussed going in to help, but having spoken to some of our colleagues who where there it appeared that there were more than enough people to help as LHR777 pointed out.
 
trekster
Posts: 4319
Joined: Fri Dec 26, 2003 2:47 am

RE: Disruption To BA010 SYD-BKK-LHR

Tue Apr 18, 2006 4:33 pm

This is why i like working for BA, no matter what department i call at LHR be it Term 1 2 or 3 i get a cheery voice on the other end of the phone willing to help me sort some little problem out, assign a seat to someone who cant check in online, or some other question. I like calling the terminals. Internal dept's are hte same. BA holidays are, well they must be on something, there more happy and willing to help than i am to passengers, and thats jsut weird.
I have never worked for a company like this where MOST of the staff love there job, and want to help, not like some companines where the passenger is just an annoyence to get rid of ASAP
Where does the time go???
 
pictues
Posts: 174
Joined: Tue Nov 09, 2004 11:41 am

RE: Disruption To BA010 SYD-BKK-LHR

Wed Apr 19, 2006 2:59 am

Quoting Lovinitflyboy (Reply 37):
So I here, with the runway being so short that they still can’t get the speedbird out even with only having the flight crew on board. I was told by a friend at BA that they are having to strip her interior to reduce the weight even more to get her out, but not heard any more on that so not sure how true that is.

Air Canada had to do that once when a DC 8 landed at the wrong airport going to dorval, but landed in Cardiff 10 miles away. They had to strip the interior and drain fuel to get it out of the airport.

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