|Quoting Leskova (Reply 3):|
Seriously, I think for people who know what they are doing, replacing the command-driven interface with a graphical one is just about the worst thing you can do.
Couldn't agree more... having to type, move hands to mouse, move mouse, click on the bouncing icon, click back in text field, start typing again can really slow you down.
The software that my livelyhood depends (not a CRS) is particularly inferiorating in this respect. While you can eliminate a large amount of clicking using their "speedkeys", you still have to click on the !#( @(#)$ "Logic" folder to use them. You can't even TAB
to the logic folder; you then have to click on the symbol to enter the data. I hate programs that don't make use of Accellerators/Have a jacked up tab order/don't follow Windows conventions in other ways. End of Rant.
But then again, I'm the type of person who finds myself dropping to a console (aka DOS) window for just about anything.
Based on shoulder surfing I've done, it looks like CO
, at least, give agents the choice of their GUI soultion (which, for CO
at least, looks pretty cool) or the CLI mode.
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