Sabena 690
Topic Author
Posts: 6065
Joined: Sat Feb 02, 2002 12:48 am

BMI Online Check-in Improvement?

Mon Apr 17, 2006 8:26 pm

Hi all,

Am I correct that BMI online check-in now also allows passengers on standard Economy fares to select your seat?

I just checked the rules for online check-in, and while it was always stated in the past that passengers with Premium Y and C-class tickets could select their seats, the following update has now been made: "If you are travelling on an economy, premium or business ticket you may change your seat. Passengers travelling on a BMI Baby fare will automatically be allocated a seat and not be able to change it".

As the difference between a tiny fare and a standard economy fare is only a few euros, I'll gladly pay more for a standard fare with the ability to select my seat!

Can anybody confirm this? Bestwestern perhaps?

A few weeks ago, I participated in an online survey of BMI about their website. At a certain point, we were asked to write down the improvements we would like to see. I mentioned over there that I refused to fly BMI unless they got rid of that stupid rule (that only full fare Y-tickets could select a seat). Not that I'm such a big customer of BMI (only four to six flights a year), but perhaps they got a lot of similar comments (resulting in the change of their online check-in policy).

Good news if it's true!

Regards
Frederic
 
BAMAN77
Posts: 18
Joined: Sun Mar 19, 2006 7:07 am

RE: BMI Online Check-in Improvement?

Mon Apr 17, 2006 8:38 pm

I can confirm this I flew with BMI from MAN to CDG and I was able to select my seat through the online check in.
 
Sabena 690
Topic Author
Posts: 6065
Joined: Sat Feb 02, 2002 12:48 am

RE: BMI Online Check-in Improvement?

Mon Apr 17, 2006 9:44 pm

Quoting BAMAN77 (Reply 1):
I flew with BMI from MAN to CDG and I was able to select my seat through the online check in.

Out of curiosity: in which class were you booked? Standard economy, Premium economy or Business? And when did you fly?

Thanks
Frederic

[Edited 2006-04-17 14:45:28]
 
BAMAN77
Posts: 18
Joined: Sun Mar 19, 2006 7:07 am

RE: BMI Online Check-in Improvement?

Mon Apr 17, 2006 10:44 pm

31st March, I used frequent flyer points but on e-ticket it was classes as lowest.
 
Sabena 690
Topic Author
Posts: 6065
Joined: Sat Feb 02, 2002 12:48 am

RE: BMI Online Check-in Improvement?

Mon Apr 17, 2006 11:20 pm

Thanks!

By the way: BMI has a comparison chart on its website, outlining the differences between the five
fare types for shorthaul ex-LHR. Seat selection is now specified, and the comparison chart confirms that seat selection is possible for all fares but tiny fares!

Great news!

Frederic
 
lovinitflyboy
Posts: 112
Joined: Sun Feb 19, 2006 9:22 pm

RE: BMI Online Check-in Improvement?

Tue Apr 18, 2006 3:10 am

Working as cabin crew for bmi, I can tell you that on a baby fare you can not select or change your seat. Your seat is automatically selected and it starts from the back row working forward. Everyone complains about it but there are no plans to change it.
 
HS748
Posts: 621
Joined: Tue Oct 11, 2005 3:01 am

RE: BMI Online Check-in Improvement?

Tue Apr 18, 2006 4:47 am

Quoting Lovinitflyboy (Reply 5):
Everyone complains about it but there are no plans to change it.

Which just about sums up bmi's problems.
 
antixx
Posts: 21
Joined: Mon May 23, 2005 4:27 am

RE: BMI Online Check-in Improvement?

Tue Apr 18, 2006 6:45 am

Quoting HS748 (Reply 6):
Quoting Lovinitflyboy (Reply 5):
Everyone complains about it but there are no plans to change it.

Which just about sums up bmi's problems

At least they have listened to the complaints from the Standard Economy passengers and allowed them to select their seats. Personally I think that if you book the cheapest fare in the cheapest class, you shouldn't really moan about not picking your own seat! Maybe though this is a nifty idea from bmi to get pax to book Standard Economy to get the perk of selecting Window or Aisle, rather than opting for the cheaper tiny fare... Every penny counts after all!
 
BestWestern
Posts: 7000
Joined: Fri Sep 08, 2000 8:46 pm

RE: BMI Online Check-in Improvement?

Tue Apr 18, 2006 7:07 am

Quoting Sabena 690 (Thread starter):
Can anybody confirm this? Bestwestern perhaps?

HI SN! It works sometimes... and not other times. Not worth the risk. If I remember correctly, you are a BD*G - use the telephone check-in - far safer.

Quoting Lovinitflyboy (Reply 5):
Everyone complains about it but there are no plans to change it.

Its not just tiny fares... its any non flexible economy fare. Rumours are that they are going to change it back for everything but tiny. As to why the introduced this rule in the first place is beyond me.
You are 100 times more likely to catch a cold on a flight than an average person!
 
antixx
Posts: 21
Joined: Mon May 23, 2005 4:27 am

RE: BMI Online Check-in Improvement?

Tue Apr 18, 2006 7:11 am

Quoting BestWestern (Reply 8):
Its not just tiny fares... its any non flexible economy fare

Hey BestWestern, no it's defintely just tiny fares now - flew at the weekend in Standard and got to select my own seats online...
 
mhodgson
Posts: 4673
Joined: Mon Dec 30, 2002 8:47 pm

RE: BMI Online Check-in Improvement?

Tue Apr 18, 2006 7:13 am

Quoting Antixx (Reply 7):
Personally I think that if you book the cheapest fare in the cheapest class, you shouldn't really moan about not picking your own seat! Maybe though this is a nifty idea from bmi to get pax to book Standard Economy to get the perk of selecting Window or Aisle, rather than opting for the cheaper tiny fare... Every penny counts after all

I fail to see how allowing tiny-fare pax to select their seat will make any difference in cost at all - considering the infrastructure is there anyway. Plus BD could perhaps retain some customer loyalty by not being so OTT with the penny-pinching.
No trees were harmed by this message. However, several million electrons were terribly inconvenienced
 
antixx
Posts: 21
Joined: Mon May 23, 2005 4:27 am

RE: BMI Online Check-in Improvement?

Tue Apr 18, 2006 7:31 am

Quoting Mhodgson (Reply 10):
I fail to see how allowing tiny-fare pax to select their seat will make any difference in cost at all

I didn't mention cost - my point was that if you want to pick your own seat, you will have to select a Standard fare (which means that you - the pax - will have to pay a higher fare). It may not be an enormous difference in price, but the pounds would begin stacking up.

And what is wrong with making tiny pax sit where they are assigned? That's not about loyalty - that's product differentation... And as Sabena mentioned, the different classes are broken down on the web so you know what you are paying for
 
Skymonster
Posts: 3428
Joined: Fri Oct 12, 2001 7:53 pm

RE: BMI Online Check-in Improvement?

Tue Apr 18, 2006 7:36 am

I can pay £0.01 for a ticket on Ryanair and still select where I sit as long as I check in early enough. If I check in early on a bmi tiny ticket (not that I'd ever fly bmi on any ticket these days, despite having been gold with them for many years) I'd get a useless middle seat right at the back. Its typical of the crap bmi serves up these days...

Andy
There are old pilots and there are bold pilots, but there are no old bold pilots
 
HS748
Posts: 621
Joined: Tue Oct 11, 2005 3:01 am

RE: BMI Online Check-in Improvement?

Tue Apr 18, 2006 5:12 pm

Quoting Antixx (Reply 11):
I didn't mention cost

Yes you did! And here it is...

Quoting Antixx (Reply 7):
Every penny counts after all!
 
BestWestern
Posts: 7000
Joined: Fri Sep 08, 2000 8:46 pm

RE: BMI Online Check-in Improvement?

Tue Apr 18, 2006 5:17 pm

Quoting Antixx (Reply 9):
Hey BestWestern, no it's defintely just tiny fares now - flew at the weekend in Standard and got to select my own seats online...

Sometimes it works... sometimes it doesnt! thats the beauty of bmi... a surprise at every turn.
You are 100 times more likely to catch a cold on a flight than an average person!
 
Sabena 690
Topic Author
Posts: 6065
Joined: Sat Feb 02, 2002 12:48 am

RE: BMI Online Check-in Improvement?

Wed Apr 19, 2006 11:41 pm

Quoting BestWestern (Reply 8):
If I remember correctly, you are a BD*G - use the telephone check-in - far safer.

Nope, I'm a member of SN - Privilege, BA - Executive Club, LH - Miles&More and AF - Flying Blue, but all of this just for fun (and to know how those FF programs work, always interesting to benchmark them with SN - Privilege). I don't have any status anywhere.

About seat selection: I think that everybody who really wants to select his seat will pay a few more GBP/EUR for a standard economy fare. I'll do so for sure next time I fly them!

However: if you start adding all the additional expenses (for a return: 2 snacks, 2 drinks, a few more EUR for seat selection and 4,95 GBP credit card fee), the cheapest BD fare maches the N-class fare of BA. And guess which airline I like most!

Regards
Frederic