|Quoting IAirAllie (Reply 11):|
AA's policy was that it is tacky to hand over a can so officially the FA's pour a glass and refill/give the can on request only
That did, indeed, used to be our policy. It has changed. It is now policy to give the whole can whenever possible.
Actually, that's not true. The policy is to give the whole can, period. However, in typical large corporation fashion, the people making the policy change failed to communicate adequately with those actually provisioning the flights. As a result, we sometimes don't give the can. Some factors:
1. Time of day. The airplanes are stripped by the caterers at night. If you are on the first flight of the day, you are less likely to get a can. The reason is that during the day, F/As will "hoard" unused soda for use on subsequent legs. That way, we run less risk of running out--we can use the saved soda to supplement the provisioning on the later flights. Of course, the official policy is to not hoard soda (it weighs a lot, and therefore costs fuel). We do it anyway.
Also, in the morning, we get many requests for juice (apple, cranapple, tomato). If we always gave a can, we would be out before we were done with half the cabin. In an effort to give everyone a least a cupful of what they want, we may just give a cup of juice.
2. Market. Some markets are famous for wanting ginger ale, or cranapple, or club soda, or some such. Our soda provisioning is a standard mix. So if we know from experience that it is a "heavy club soda flight", we may try to only give a cup...again, so we don't run out.
3. Clearly, the load factor plays a part. If we're full full full it's a lot harder to do cans without running out.
This should come as good news to those of you stuck in the back. If we didn't do this, you would get tonic water because that's all we'd have left. We do write this up, and slowly the behemoth called "food and beverage" makes changes. It would be helpful if you would refer to the American Way magazine. It has the postal and email address of Consumer Relations. Express your discontent. Frankly, if you complain, things change faster than if we complain.
The ones to NOT get mad at are the F/As. Any F/A that I know would be more than happy to give you the whole can, provided that we have it to give. Trust me, we don't get off making you unhappy!!
Also, even if you see we are not offering the whole can, a polite "could I have the rest of that can, please" will get it for you 99% of the time.
You would also be amazed at how much soda we throw away when we give cans. A lot of people just don't drink it all. Frankly, I think the solution might be bigger cups. Currently, you put a couple of ice cubes in the cup and there isn't much room for soda! If we had a bigger glass, the "cup" portion would be larger, but still not a full 12oz.
The views expressed are my own, and not necessarily those of my employer.