pdxtriple7
Posts: 641
Joined: Mon Dec 27, 2004 6:27 am

Problem. Need Help With Changing Reservation

Mon May 01, 2006 1:44 pm

My sister and I booked tickets to LIM (PDX-LAX-LIM) in December on LAN Airlines. My sister had to change the dates since her work schedule got messed up. I've called at least 10 times to try and change the dates of the tickets. Every single time I receive a different response about changing the tickets. That is, after I've waited a week to hear the response. This means each time everything is postponed. We would've been set, but I received so many different ideas on the ticket restrictions that we figured we couldn't change the tickets without having to pay thousands. Now, I find a departing flight for the correct date. No problem, but the final flight, there isn't availability on the LAX-PDX flight on AS for our fare class. So I am unable to even hold the departure and LIM-LAX return while they calculate the difference. I'm not allowed to book everything but the LAX-PDX leg. So I hear back a week later and the difference is $2000. There is no way we would pay that much to change. Might as well fly first class or cancel the trip. No one is helpful at the call center and I can only make one request for the ticket to be recalculated. It's not like they can just look at their screens and suggest any flights that will get us from PDX-LIM-PDX near the dates we want. We're being flexible up to the point of about 3 days on the departure and return. I have no idea what to. I have received no help from LAN. Now I've called and there is zero availability (for the same fare class) for June besides our original flights, which will not work. What am I supposed to do? LAN has done a terrible job of helping and it's their fault they don't get back to me so that I can't go ahead and book anything. I get different information every call. I guess we are just going to have to cancel the trip. If any of you have suggestions, they would be greatly appreciated. Or, if there is a way to get a refund if we cancel because of the terrible way LAN has done business. We decided to give them a try, but will never again. So much for one of the best carriers in Latin America.
 
jbmitt
Posts: 494
Joined: Fri Jan 18, 2002 3:59 am

RE: Problem. Need Help With Changing Reservation

Mon May 01, 2006 2:09 pm

you booked the ticket, selected the fare class you could afford, and had your plans change. How is this LAN's problem? Perhaps in the future you pay for refundable tickets, or fare classes with fewer restrictions.

Your sister's schedule seems like the easiest fix. Try that, but don't blame LAN for your decision.

until then, learn from your mistake.

jbmitt
 
User avatar
EA CO AS
Posts: 13502
Joined: Wed Nov 14, 2001 8:54 am

RE: Problem. Need Help With Changing Reservation

Mon May 01, 2006 3:48 pm

Quoting PDXtriple7 (Thread starter):
LAN has done a terrible job of helping

No disrespect intended, but it's not their responsibility to find a way to save you money when you're the one changing things. Sometimes changing flights results in a significant additional collection if the change results in a higher fare. Unfortunately, that sounds like the case here - and it's not LAN's fault.

It would be foolish to hold them responsible or say they're somehow to blame.
"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan

Comments made here are my own and are not intended to represent the official position of Alaska Air Group
 
stealth777
Posts: 327
Joined: Tue Feb 28, 2006 3:48 pm

RE: Problem. Need Help With Changing Reservation

Mon May 01, 2006 4:07 pm

when I worked as a travel agent and someone had to change the dates, over 95% of the time they had to pay a difference. A couple of reasons, A change in season would equal a higher fare (rarely does it go down and if it did the airlines rarely gave money back) second of all the fare you could have paid was a cheap special fare with high restrictions on changes and refunds, so changing that will cost you.

Also after reading your post a couple of times, I see its for a trip coming up in Dec of 06. So the penalties you are facing are making changes prior to your original departure date. The only suggestion I could advise you is to see if they would let you route via another one of their gateways (NYC or MIA, but i highly doubt it will happen) or just refund the tickets and start all over. Dont wait any longer because I remember those flighst to South America in December really fill up fast. Hope this helps.

-Stealth