Flyer88
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Air NZ's New Classes Rates In

Thu May 04, 2006 8:25 am

From the NZ inhouse magazine

Over the last couple of months we have seen some fantastic increases in customer satisfaction as the new long-haul product has been introduced across the International Airline network, reports Hudson Smales, Customer Insights Manager.
“With the introduction of the B777 in February on the Auckland-Singapore route, we have again seen an impressive jump in satisfaction scores,” says Hudson, who summarises the highlights as follows.

Passengers rated the overall flight experience on the retro-fi tted B747 80 out
of 100 in March vs 69 on the classic B747, while the B777 scores 79.

In business class, the retro-fi tted B747 rates 8 9 and B777 rates 88 out of 100.

For all passengers, the Auckland-Singapore flight experience rating jumped
from 66 to 82 out of 100 with the introduction of the B777 in late February.

The Los Angeles-London route scored 83 out of 100 in March, the highest flight experience rating to date.

All cabin attributes, clean toilets, seat comfort, ambience and tidiness / cleanness scored over 85 out of 100 in business class on both the retro-fi tted B747 and B777.

In economy class the seat becomes the hero; satisfaction with seat comfort increased over 20 points to 70 out of 100 in March.

The percentage of people who would definitely recommend Air New Zealand has been steadily increasing over the last eight months with now over three-quarters of passengers flying the Atlantic definitely recommending
Air New Zealand to friends and family and more than two-thirds doing so who have flown across the Pacific.


Hudson adds:
"To put these results in context, Singapore Airlines, the current benchmark for flight experience satisfaction scores within Star Alliance, consistently rates in the 80s, so based on these results Air New Zealand is right up there with the best now"

AWESOME AWESOME JOB NZ
 
ZKSUJ
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RE: Air NZ's New Classes Rates In

Thu May 04, 2006 10:00 am

Wow, good to hear about the progress. Well done to NZ!!!
 
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Zkpilot
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RE: Air NZ's New Classes Rates In

Thu May 04, 2006 11:26 am

Awesome result. The new interiors just make such a huge difference.
56 types. 38 countries. 24 airlines.
 
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alaskaqantas
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RE: Air NZ's New Classes Rates In

Thu May 04, 2006 1:44 pm

My dad has flown on the new aircrafts and sayd that the suites are really nice!!! I think that Qantas should follow in their footsteps and put in a premium-economy cabin... I think that it would help a LOT. The cabin always seems to be full on NZ flights!
~Cheers-
~~Kyle H.
NICE JOB NZ!!
is there a site that shows the ratings of other airlines???
to some people the sky is the limit, to aviation enthusiasts, its home!
 
aircanada014
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RE: Air NZ's New Classes Rates In

Thu May 04, 2006 7:25 pm

Congratulations to NZ
 
Flyer88
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RE: Air NZ's New Classes Rates In

Fri May 05, 2006 7:37 am

Is AC getting the same Virgin business seats on their new aircrafts?
 
sunrisevalley
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RE: Air NZ's New Classes Rates In

Fri May 05, 2006 8:36 am

Quoting Flyer88 (Reply 5):
s AC getting the same Virgin business seats on their new aircrafts?

Yes.
 
FLYACYYZ
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RE: Air NZ's New Classes Rates In

Fri May 05, 2006 10:15 am

Quoting Flyer88 (Reply 5):
Is AC getting the same Virgin business seats on their new aircrafts?

Actually it's an enhanced version.
Above and Beyond
 
777fan
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RE: Air NZ's New Classes Rates In

Fri May 05, 2006 10:21 am

Looks like good news for NZ. Has anyone flown their HNL-AKL Biz Class recently (763, I think)? The wife and I are scheduled on them in November and are wondering what we'll have in store...


777fan
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Flyer88
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RE: Air NZ's New Classes Rates In

Fri May 05, 2006 10:45 am

Quoting FLYACYYZ (Reply 7):
Actually it's an enhanced version.

Which aircrafts are these seats going on? I know the 777 will get them....what about the Airbus 340s
 
ZK-NBT
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RE: Air NZ's New Classes Rates In

Fri May 05, 2006 10:53 am

Sounds good for NZ! Atleast they are now up there with the best!

Quoting Flyer88 (Reply 9):
Which aircrafts are these seats going on? I know the 777 will get them....what about the Airbus 340s

The 777's are replacing the A340's so its unlikely that any of the A340's will get them.

Quoting 777fan (Reply 8):
Looks like good news for NZ. Has anyone flown their HNL-AKL Biz Class recently (763, I think)? The wife and I are scheduled on them in November and are wondering what we'll have in store.

The 763's have the old J class.
 
777fan
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RE: Air NZ's New Classes Rates In

Fri May 05, 2006 11:03 am

Quoting ZK-NBT (Reply 10):
The 763's have the old J class.

Oh joy (sarcasm). Maybe the airline "cabin refurbishment fairy" will show up between now and November. Better yet, I'll keep my fingers crossed for a a/c swap out!


777fan
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6thfreedom
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RE: Air NZ's New Classes Rates In

Fri May 05, 2006 11:08 am

Quoting 777fan (Reply 11):
Oh joy (sarcasm). Maybe the airline "cabin refurbishment fairy" will show up between now and November. Better yet, I'll keep my fingers crossed for a a/c swap out!

i didn't think the B767's were getting re-furbed??

I thought they were going to be phased out as B777's and B787's entered the fleet??

As for HNL, my guess is that its a predominantly leisure route, and NZ wouldn't invest in an upgraded product for that sector.
 
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NZ1
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RE: Air NZ's New Classes Rates In

Fri May 05, 2006 11:18 am

Quoting 6thfreedom (Reply 12):
i didn't think the B767's were getting re-furbed??

There not, seat and IFE wise anyway. They are having the carpets replaced, new seat fabrics and curtains, and a little paint here and there.

Quoting 6thfreedom (Reply 12):
I thought they were going to be phased out as B777's and B787's entered the fleet??

They are yes, gradually. Will have a fleet of 5 763's shortly.

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777fan
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RE: Air NZ's New Classes Rates In

Fri May 05, 2006 11:28 am

Quoting 6thfreedom (Reply 12):
As for HNL, my guess is that its a predominantly leisure route, and NZ wouldn't invest in an upgraded product for that sector.

Yeah, that's what I figured, too. I can't tell you how sick I am of flying 767s to/from HNL!
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thebry
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RE: Air NZ's New Classes Rates In

Fri May 05, 2006 11:41 am

I flew NZ business premier on a three week trip to New Zealand and Australia using their new non-stop service from San Francisco and WOW what an experience. I frequently travel internationally for business and do fly first class -- mostly American Airlines' International Flagship service. Their first class service is good, but I now have a new favorite. Air New Zealand has a terrific premium product now. I'd gladly use them again if ever I decide to vacation in the south pacific again.
 
777fan
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RE: Air NZ's New Classes Rates In

Fri May 05, 2006 12:31 pm

Quoting Thebry (Reply 15):
flew NZ business premier on a three week trip to New Zealand and Australia using their new non-stop service from San Francisco and WOW what an experience.

Go ahead, rub it in! LMAO! Seriously, based on their website, the 744s' interior look amazing. I'm stuck with a 763...with new carpet!  banghead 
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777ER
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RE: Air NZ's New Classes Rates In

Fri May 05, 2006 3:59 pm

Quoting NZ1 (Reply 13):

When do the B763s start their 'mini makeover'? What routes will see the first B763s?
 
ZK-NBT
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RE: Air NZ's New Classes Rates In

Fri May 05, 2006 4:24 pm

Quoting 777ER (Reply 17):
What routes will see the first B763s?

I doubt the changes are significant enough to warrent any routes getting them first. Just as they are scheduled they will fly where ever.
 
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NZ1
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RE: Air NZ's New Classes Rates In

Fri May 05, 2006 9:36 pm

Quoting 777ER (Reply 17):
When do the B763s start their 'mini makeover'? What routes will see the first B763s?

They have started already the makeover already. As ZK-NBT says, it isn't that big a deal to allocate them to specific routes. They will just slot in and fly wherever they would normally be scheduled, and rotate through the network as per normal.

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ClassicLover
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RE: Air NZ's New Classes Rates In

Fri May 05, 2006 9:52 pm

I had no idea this thread was about customer satisfaction, it's so badly titled... that said, horray for ANZ! Would love to read some of the surveys to see what pax comments were  Smile
I do quite enjoy a spot of flying - more so when it's not in Economy!
 
FLYACYYZ
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RE: Air NZ's New Classes Rates In

Sat May 06, 2006 6:44 am

Quoting Flyer88 (Reply 9):
Which aircrafts are these seats going on? I know the 777 will get them....what about the Airbus 340s

(Referring to AC's makeover plan)

B763's
A330's
B777's

Plans for the A340-300 & 500 have been dropped as retirement is imminent and in some cases will be accelerated.
Above and Beyond
 
767er
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RE: Air NZ's New Classes Rates In

Sat May 06, 2006 6:48 am

NZ1

Any imfo on the regos of the 763s that are being or about to be refurbed?

Thanks
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Richard28
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RE: Air NZ's New Classes Rates In

Sat May 06, 2006 7:02 am

Quoting FLYACYYZ (Reply 7):
Quoting Flyer88 (Reply 5):
Is AC getting the same Virgin business seats on their new aircrafts?

Actually it's an enhanced version.

It is a different design that will appear on AC, not "enhanced". It is merely the herringbone layout that is similar.
 
FLYACYYZ
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RE: Air NZ's New Classes Rates In

Sat May 06, 2006 7:23 am

Quoting Richard28 (Reply 23):
It is a different design that will appear on AC, not "enhanced". It is merely the herringbone layout that is similar.

My understanding is that on the VS seat, the customer must get up in order to convert the seat to a flat bed. Such is not the case for the AC seat, thus the enhancement--this from the seating manufacturer. Correct me if this is erroneous info.
Above and Beyond
 
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Richard28
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RE: Air NZ's New Classes Rates In

Sat May 06, 2006 7:46 am

Quoting FLYACYYZ (Reply 24):
My understanding is that on the VS seat, the customer must get up in order to convert the seat to a flat bed. Such is not the case for the AC seat, thus the enhancement--this from the seating manufacturer. Correct me if this is erroneous info.

You are right that that AC will not have this. It can be looked at two ways - positive from the point of view that you do not have to stand up to fully recline - but negative from the view that AC will not get a smooth lying surface (it will have the "bumps" and "gaps" where the seat folds).

From my experience flying VS Upper Class, the smooth matress is a definate bonus, which is enhanced further by the turn down service, of undersheet, pillow and duvet, which you of course have to get up for anyhow.

If you look at the design of the new AC biz class you will see it differs from the VS & NZ versions in many other ways too.
 
planemanofnz
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RE: Air NZ's New Classes Rates In

Sat May 06, 2006 9:34 am

Could we see NZ getting a 5 star rating from skytrax? Or probably not because of the 'express-class' service?
 
ZK-NBT
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RE: Air NZ's New Classes Rates In

Sat May 06, 2006 10:22 am

Quoting 767er (Reply 22):
Any imfo on the regos of the 763s that are being or about to be refurbed?

ZK-NCG, NCH, NCI, NCJ and NCL I think. NCF and NCN have already left the fleet and NCO and NCK? I think will follow in the next few months. As NZ1 said in reply 13 they aren't getting new seats and IFE.

Quoting NZ1 (Reply 13):
There not, seat and IFE wise anyway. They are having the carpets replaced, new seat fabrics and curtains, and a little paint here and there.
 
RichardJF
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RE: Air NZ's New Classes Rates In

Sat May 06, 2006 2:05 pm

The underlying goal of NZ has become to get to it's prime objective. The more organised and focused the business gets the more determination there is to get to that goal.
LHR may wipe NZ out unless Mr Fyfe gets himself clear of the collective thinking.
 
Flyer88
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RE: Air NZ's New Classes Rates In

Sat May 06, 2006 2:40 pm

So when are we going to hear about the new destinations. Someone said it was going to be annouced very soon. Can someone confirm this
 
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Zkpilot
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RE: Air NZ's New Classes Rates In

Sat May 06, 2006 5:59 pm

Quoting Planemanofnz (Reply 26):
Could we see NZ getting a 5 star rating from skytrax? Or probably not because of the 'express-class' service?

No... Skytrax is inflexible in their rating system which is their flaw. They will not consider an airline for 5star rating unless it has a First Class.
Whilst NZ, VS, AC have the best Business Class seats (which are almost/are the equivilant of most First Class seats) It is not First class.

Quoting RichardJF (Reply 28):
The underlying goal of NZ has become to get to it's prime objective. The more organised and focused the business gets the more determination there is to get to that goal.
LHR may wipe NZ out unless Mr Fyfe gets himself clear of the collective thinking.

what the?? again what the hell are you on about there? in English please....
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RichardJF
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RE: Air NZ's New Classes Rates In

Sat May 06, 2006 6:28 pm

ZKpilot-RTW to LHR here's the reality. All the hub airlines have a superior case in flying NZ/UK traffic. If for example EK wanted to it could deeply discount NZ-LHR/LGW with little or no effort all the while keeping BHX,MAN,GLA,FRA-NZ fares at regular levels. Why NZ would leave itself so vulnerable seems a mystery. Whether NZ is currently filling all it's seats in the back and front and getting acceptable current returns is totally irrelevant.
RTW to places in the Med is a very different proposition. NZ can take it's existing NZ/UK markets and can add wealthy travellers and/or a complementary network for businessmen into/out of Europe eg Fly
HKG-FCO on CX and back from Venice to HKG a few days later. In that way you can become relevant to the market.
 
ZK-NBT
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RE: Air NZ's New Classes Rates In

Sat May 06, 2006 7:17 pm

Again RichardJF I don't understand what you are trying to say. Well I think I do actually but as to why I don't no. You are trying to say that NZ should fly to Venice via 3 different destinations IE HKG, SIN, SFO 3x weekly each.

That makes no sense and if EK did what you suggest with LHR/LGW then people going to other parts of Europe on EK would go through LON then since its so much cheaper (which it won't be!). Anyway EK would never do to LON being that it is the most profitable destination in the network.

I hardly understand what i've written myself there.
 
RichardJF
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RE: Air NZ's New Classes Rates In

Sat May 06, 2006 7:21 pm

NZ needs to build away from the vulnerability of serving the NZ/UK market but rather concede much of this risky price sensitive market.
The lowest risk way to serve LHR would be at a very very high end where you can't get caught out on price. You have to see it from the wealthy woman in Sydney societies point of view. IT'S-ALL-ABOUT-MY-LIFE (DARLING) The value is created by being able to drop the stop off into conversation. eg WE'RE-STOPPING-IN-ACAPULCO-ON-THE-WAY-OVER...blah,blah (to LHR)
OH-IT'S-TERRIBLY-EXPENSIVE (of course if it wasn't terribly expensive she wouldn't go). There is an entire world that spend as a living.
Or the Brit you don't know that has 3 galleries in London and a flat in the south of spain whose been waiting all his life to say OH - WE'RE - ALL - GOING - OUT - TO - CALIFORNIA - TO - SEE - FRIENDS... . For NZ it's very easy you just fly exotic routes and you discover there's a whole world of ridiculous people that wear spending as a badge of honour.
It's not China or India driving the world economy IT'S-WHAT-MAKES-ME-LOOK-GOOD.
$900 haircuts and $3m weddings are going on in LA but where is NZ in that scene? All those people want to go to Europe (Venice/Ibiza..etc,etc)
 
RichardJF
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RE: Air NZ's New Classes Rates In

Sat May 06, 2006 7:32 pm

ZK-NBT I'm very troubled by increasing the vulnerablity to NZ/UK route as for example EK has a superior case versus QF on the Kangaroo route all day long I would of thought? You could very easily tie up expensive planes making nothing.
 
ZK-NBT
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RE: Air NZ's New Classes Rates In

Sat May 06, 2006 7:39 pm

What the crazy???

LHR is where the money is at in Europe, the only other places that could work are probably MAN and FRA and maybe CDG.

If where you stop over matters that much from Europe to NZ go via LAX and take a flight to RAR or PPT and stay a few days.
 
RichardJF
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RE: Air NZ's New Classes Rates In

Sat May 06, 2006 7:43 pm

Quoting ZK-NBT (Reply 35):
What the crazy???

That's the second time you've been right in five minutes.
 
koruman
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RE: Air NZ's New Classes Rates In

Sat May 06, 2006 7:50 pm

I thought RichardJF had got over this big idea when he removed his other thread saying don't fly to LHR, fly a few times each week to Spain and Greece instead.

He doesn't understand that LHR is not the problem, it is the solution. There will always be people wanting to fly Australia / NZ to LHR and vice versa, and even more so people wanting to fly LAX-LHR.

I'm off on a Business Class trip to LHR from Australia soon, and, as RichardJF notes, I do want to make a couple of European side-trips. But I'm still flying NZ to LHR, and have used NZ's Star Alliance links to book trips on LH and BD to the continent.

NZ does very, very well on its LHR route: so well that the alternative AKL-LHR via HKG has been put on so that the traffic rights AKL-LAX-LHR can be separated so that instead of one $4000 Auckland to LHR passenger they can sell one passenger AKL-LAX for $3000 and another LAX-LHR for $3000, and shunt the through passengers onto the HKG flight.
 
ZK-NBT
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RE: Air NZ's New Classes Rates In

Sat May 06, 2006 7:51 pm

Quoting RichardJF (Reply 34):
ZK-NBT I'm very troubled by increasing the vulnerablity to NZ/UK route as for example EK has a superior case versus QF on the Kangaroo route all day long I would of thought? You could very easily tie up expensive planes making nothing.

What do you mean by Vulnerability of the route? QF operate seasonal charters on behalf of cruise ship operators from LHR because they have the aircraft sitting around at LHR. If there was demand year round they would do it but demand isn't there.

There is no need for NZ to do so unless they got a contract I guess, but scheduled flights, no way.
 
koruman
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RE: Air NZ's New Classes Rates In

Sat May 06, 2006 8:03 pm

The EK comparison remains dumb.

Qantas have all, ALL of the corporate market from Australia to the UK tied up by contracts with the Australian government and big business. Emirates get the low yield, discounted fares bought by individual passengers.

Ditto, Air NZ for NZ to USA / UK routes. NZ also get a lot of American corporate business, with United selling seats on Air NZ to major corporations with whom they have big contracts.

The EK success story is an illusion. The only lesson QF and NZ need learn from EK is to keep costs (wages) low.

And RichardJF gave his "Absolutely Fabulous" analogy of the socialite who wants a stopover between SYD and LHR. Yes Richard. But she doesn't want to go to Stansted to pick up a Ryanair flight as you suggested elsewhere, and she doesn't want to pick up her own bags in transit. She'll stick to flying BD or LH, and using the lounge facilities her Star Alliance Gold status gives her.

[Edited 2006-05-06 13:06:24]
 
RichardJF
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RE: Air NZ's New Classes Rates In

Sun May 07, 2006 1:12 pm

Quoting Koruman (Reply 39):
Qantas have all, ALL of the corporate market from Australia to the UK tied up by contracts with the Australian government and big business. Emirates get the low yield, discounted fares bought by individual passengers.

Sure.... but it's just that EK feeds it's DXB-SYD,MEL,BNE,PER,ADL routes from practically everywhere at what may become rock bottom fares within a couple of years selectively undercutting QF on LHR while keeping everything else at market prices.
Of course as you know Australian big business will always support QF as long as their competitive with EK on price.
 
koruman
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RE: Air NZ's New Classes Rates In

Sun May 07, 2006 2:43 pm

Richard, I still disagree with you on your "Emirates will rule the Kangaroo route" theme.

Yes, Dubai is a big hub. But it all boils down to two, just two major themes. Carrying Indian and Pakistani immigrants back to the subcontinent for their holidays (big volume, low yield), and flying Europeans to Asia and Australia.

Qantas and Air New Zealand both know from extensive experience and research that the UK-Australia / New Zealand traffic basically has 70% of passengers wanting LHR as the UK stop and maybe a combined total of 20% for Manchester and Birmingham. There is no need to put on new stops other than LHR.

More to the point, Air NZ has on record the fact that the number of UK passengers flying to New Zealand has doubled since 2000, and the demand for Business Class on the LHR-LAX and LHR-AKL flights has tripled.

So let me assure you, Qantas and Air New Zealand are happy to let Emirates carry as much as it wants of the low yield market. Their target passengers don't want to share the back of the bus with Indian immigrants on a Birmingham - Dubai flight connecting to Dubai - Calcutta and Dubai - Singapore - Brisbane - Auckland flights.

Emirates are welcome to fly to multiple ports in the UK to fill their planes with tourists and Indian ex-pats. It's not racism, it's just that that isn't where the money is for Air NZ and Qantas.

(And lastly, at the risk of sounding a bit up myself, you are wrong when you talk about the affluent passenger who has been waiting all his life to tell his friends he's off on holiday to California or Acapulco. That end of the market has been to LA dozens of times - my kids are toddlers and have each been four or five times on Air NZ. And whereas geography means that Air NZ will never get a slice of the English Business Class LHR to Barbados "Sandy Lane" market, have you ever considered that Air NZ's LAX-PPT-AKL flight means that they already own the premium share of the market to the world's most exclusive and expensive holiday destination?)
 
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NZ1
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RE: Air NZ's New Classes Rates In

Sun May 07, 2006 5:20 pm

Quoting Koruman (Reply 37):
don't fly to LHR, fly a few times each week to Spain and Greece instead.

Ha, I'm still aching with laughter from that one. Thank HEAVENS RichardJF doesn't run our airline.

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RichardJF
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RE: Air NZ's New Classes Rates In

Sun May 07, 2006 6:03 pm

Isn't the relevant market for NZ when it goes to Europe theoretically LA and now Hong Kong rather than New Zealand?
 
RichardJF
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RE: Air NZ's New Classes Rates In

Sun May 07, 2006 6:22 pm

Quoting Koruman (Reply 41):
So let me assure you, Qantas and Air New Zealand are happy to let Emirates carry as much as it wants of the low yield market. Their target passengers don't want to share the back of the bus with Indian immigrants on a Birmingham - Dubai flight connecting to Dubai - Calcutta and Dubai - Singapore - Brisbane - Auckland flights.

So EK can't aggressively undercut QF in First class on LHR-DXB-SYD?
 
koruman
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RE: Air NZ's New Classes Rates In

Sun May 07, 2006 6:30 pm

No Richard, that's not the relevant market.

Air New Zealand's major international markets can be summarised as follows, in order of contribution to profitability (size and yield).....

1) New Zealanders going to the USA
2) New Zealanders going to the UK
3) Americans going to New Zealand and Australia
4) British people going to New Zealand and Australia
5) Australians going to the USA or UK
6) Californians going to the UK (and British people going to California, limited to one 747 per day).
7) Americans going to Tahiti
8) Other Europeans going to New Zealand and Australia
9) Americans going to other Pacific islands
10) Tahitians going to France, and vice versa


Don't mistake the other destinations for O+D traffic in their own right.

1) The Trans-Tasman flights make minimal profits, but feed into the trans-Pacific flights.

2) The LHR-HKG-AKL flight exists only, ONLY as a way of diverting LHR-AKL through passengers in order to free up seats on AKL-LAX-LHR to be sold as two separate sectors, to increase NZ1 and NZ2's profits by using the once daily LHR-LAX rights more profitably. Hong Kong in itself is barely a 767 route - this flight is using it just as a refuelling point.

3) The Japan routes are all troubled, and are always the first to be cancelled when an aircraft suddenly goes offline. Fife may well close the entire Japan operation down, even though freight-wise it does OK.

4) The Pacific island network is retained only to allow on-line stopovers US-NZ and UK-NZ to attract additional tourists.

So trust me Richard, LAX and LHR are the key pluses for Air NZ, not the problems!

And more to the point, the four nationalities of passengers who make Air NZ's profits are NZ, American, British and Australian. You know, those traditional markets which you mock!
 
koruman
Posts: 2179
Joined: Mon Feb 06, 2006 9:08 pm

RE: Air NZ's New Classes Rates In

Sun May 07, 2006 6:40 pm

No Richard, Emirates can't "aggressively undercut" Qantas on Sydney to London. They can lower their prices to loss-making levels, like they do on their Australia to NZ flights, but it won't take any premium passengers away from Qantas.

Why?

Because First Class passengers don't pay for their own tickets. They work for large corporations (or the government) which have enormous contracts with Qantas for domestic and international flights. No other airline can offer Business Class domestic flights within Australia, so those companies won't switch their contracts to Emirates even if they drop First Class SYD-LHR fares to $100 return!

That's why Qantas and Air NZ really don't feel threatened by Emirates. They pretend they are, to try to convince regulators to approve their own anti-competitive price-fixing alliance, but they know damn well that they are murdering Emirates on premium long-haul traffic from Australia and New Zealand, and they like it that way.
 
Motorhussy
Posts: 3219
Joined: Thu Mar 30, 2000 7:49 am

RE: Air NZ's New Classes Rates In

Sun May 07, 2006 7:12 pm

Quoting Koruman (Reply 45):
Air New Zealand's major international markets can be summarised as follows, in order of contribution to profitability (size and yield).....

1) New Zealanders going to the USA
2) New Zealanders going to the UK
3) Americans going to New Zealand and Australia
4) British people going to New Zealand and Australia
5) Australians going to the USA or UK
6) Californians going to the UK (and British people going to California, limited to one 747 per day).
7) Americans going to Tahiti
8) Other Europeans going to New Zealand and Australia
9) Americans going to other Pacific islands
10) Tahitians going to France, and vice versa

That's a surprising stat listing, what's your source please? I'm dubious about the veracity of several, particularly the Tahitian ones (#'s 7 & 10) and about the obvious lack of any Japanese market contingent. I think you should reassess your sources or at least quote them.

Regards
MH
come visit the south pacific
 
User avatar
Zkpilot
Posts: 3679
Joined: Wed Mar 08, 2006 8:21 pm

RE: Air NZ's New Classes Rates In

Sun May 07, 2006 8:49 pm

Quoting Koruman (Reply 45):
3) The Japan routes are all troubled, and are always the first to be cancelled when an aircraft suddenly goes offline. Fife may well close the entire Japan operation down, even though freight-wise it does OK.


No NGO was troubled.... hence why it was chopped. Japan is an uber premium market for NZ. The past 2 years have been hard because of the high NZ$ but this has now come down. NZ hasn't been helped the past 3 years by using 767s and classic 744's as the Japanese have not liked that kind of product on a premium long haul flight. Now that NZ has cut back to only NRT and KIX the yields have increased on those routes. 777's will be flying both routes shortly (currently flying one) which are more economical that 744's and more appropriate for such a long flight than a 763. More premium seats available to be sold and much better cargo payload volume and weight. Expect these 2 services to return to being some of the best routes in the network within a year.


As for RichardJF dude what drugs are you on? flights to random little cities away from premium markets and connections to our *A partners....

Also for the AKL-HKG-LHR flight.... yes it is to free up more seats for LAX-LHR, but.... there is no *A carrier on that route and it is at a time when the other airlines aren't flying (morning flights) so a) expect S* FF's to use this service, b) expect VS FF's to use this (if they need to be there at a time besides VS's flights), c) expect pax that need to fly at that time to use it also.
Another factor for the AKL-HKG sector is that CX is or has just recently cut I believe it was 20% or it could be 40% of its flights from HKG-AKL. SQ also has cut back its AKL and CHC flights so some of those thru AKL-SIN-LHR pax may decide to go AKL-HKG-LHR insted now....

As most of you know I am not an EK fan....(yes I think they have a good product etc and all the best to them in that regard I just don't like the unfair tax advantage and/or other advantages they get which other airlines do not get).
I have however heard from a guy who claims to have prepared flightplans and loadplans for EK to operate AKL-LAX and he was under the impression that they will start this in January. He could be talking out of his ass, but it would not surprise me if EK was looking at doing this.
56 types. 38 countries. 24 airlines.
 
skyhigh
Posts: 123
Joined: Sun Nov 06, 2005 6:37 pm

RE: Air NZ's New Classes Rates In

Sun May 07, 2006 9:11 pm

On a side note from the rather heated discussion....  duck 

Quoting Koruman (Reply 41):
And whereas geography means that Air NZ will never get a slice of the English Business Class LHR to Barbados "Sandy Lane" market, have you ever considered that Air NZ's LAX-PPT-AKL flight means that they already own the premium share of the market to the world's most exclusive and expensive holiday destination?)

So why does NZ fly an old 763 on this route? Old C class seats, old IFE. I know that both TN and AF fly LAX-PPT and both have more modern seats and cabins.

If there is money to be made up front, shouldn't NZ be using a 772 (instead of using it on NRT, if Japan is doing so badly)?