atlaaron
Posts: 973
Joined: Mon Apr 24, 2006 11:30 pm

Refunds When Ticket Prices Change?

Wed May 10, 2006 9:06 am

I think I read on here one time that you can request a refund if the ticket price drops after you purchased it. Is there any truth to this? I bought a ticket on United quite awhile back for around $950 to travel in Sept. and now the ticket is closer to $700.
 
AeroWesty
Posts: 19551
Joined: Sat Oct 30, 2004 7:37 am

RE: Refunds When Ticket Prices Change?

Wed May 10, 2006 9:09 am

Call and ask them to reprice it. Depending upon the fare class, restrictions, and form of payment, you might get some money back. I've done so many times.
International Homo of Mystery
 
trekster
Posts: 4319
Joined: Fri Dec 26, 2003 2:47 am

RE: Refunds When Ticket Prices Change?

Wed May 10, 2006 9:17 am

Umm, no.
Its like buying a telly, you dont go back 2 days later and say, oi, its 50 quid less, i want a refund, its the same with flights. The only way you would ever get any refund on a flight is if it was a fully flex ticket, you did a change, a requote has been done, and its different. But on normal bookings that are non refundable, the answer would be no.
Prices change ever day, every hour subject to loads sales etc etc etc.
Your purchasing the ticket at that price, the airline has no reason to refund the difference if it goes down, just like they wont ask for more if it goes up
Where does the time go???
 
Clipper002
Posts: 659
Joined: Wed Aug 11, 2004 4:24 am

RE: Refunds When Ticket Prices Change?

Wed May 10, 2006 9:24 am

You can only get the ticket reissued at the lower fare for a penalty, depending upon each airline's policy. You will be entitled to a credit in the form of an MCO (Miscellaneous Charges Order) for future travel on that particular airline, not a refund. Penalties range from $25 to $100 depending on which airline you use.

Rgds,
Ed
Ed
 
atlaaron
Posts: 973
Joined: Mon Apr 24, 2006 11:30 pm

RE: Refunds When Ticket Prices Change?

Wed May 10, 2006 9:36 am

Quoting Trekster (Reply 2):
Umm, no.

Ummm wrong. United just issued me a voucher for the entire fare difference. That is why I love United.
 
BR715-A1-30
Posts: 6525
Joined: Thu May 30, 2002 9:30 am

RE: Refunds When Ticket Prices Change?

Wed May 10, 2006 9:36 am

Quoting Trekster (Reply 2):

Well said... If you aren't willing to pay the airline $50.00 more if the price goes up, why should they pay you back $50.00 if the price goes down. You bought the ticket at the price displayed, and you played what I call "The Fare Game" You basically risk getting the lowest, highest, or middle price.
Puhdiddle
 
AeroWesty
Posts: 19551
Joined: Sat Oct 30, 2004 7:37 am

RE: Refunds When Ticket Prices Change?

Wed May 10, 2006 9:37 am

Quoting Trekster (Reply 2):
But on normal bookings that are non refundable, the answer would be no.



Quoting Clipper002 (Reply 3):
You can only get the ticket reissued at the lower fare for a penalty, depending upon each airline's policy.

O ye of little faith:

http://flyertalk.com/forum/showthread.php?t=350827
International Homo of Mystery
 
AeroWesty
Posts: 19551
Joined: Sat Oct 30, 2004 7:37 am

RE: Refunds When Ticket Prices Change?

Wed May 10, 2006 9:39 am

Quoting ATLAaron (Reply 4):
United just issued me a voucher for the entire fare difference.

Excellent. Did the fare class or rules change on your ticket? Were you charged a penalty?
International Homo of Mystery
 
atlaaron
Posts: 973
Joined: Mon Apr 24, 2006 11:30 pm

RE: Refunds When Ticket Prices Change?

Wed May 10, 2006 9:40 am

Quoting BR715-A1-30 (Reply 5):
Well said... If you aren't willing to pay the airline $50.00 more if the price goes up, why should they pay you back $50.00 if the price goes down. You bought the ticket at the price displayed, and you played what I call "The Fare Game" You basically risk getting the lowest, highest, or middle price.

Perfect example of why not to believe everything you read on airliners.net Because as I previously posted UA issued me a travel voucher for $240
 
BAxMAN
Posts: 654
Joined: Fri May 28, 2004 7:51 am

RE: Refunds When Ticket Prices Change?

Wed May 10, 2006 9:41 am

Quoting ATLAaron (Reply 4):
That is why I love United

That is why United's next livery should incorporate a dodo.
I need to get laid
 
atlaaron
Posts: 973
Joined: Mon Apr 24, 2006 11:30 pm

RE: Refunds When Ticket Prices Change?

Wed May 10, 2006 9:41 am

Quoting AeroWesty (Reply 7):
Excellent. Did the fare class or rules change on your ticket? Were you charged a penalty?

No changes and no fees.
 
AeroWesty
Posts: 19551
Joined: Sat Oct 30, 2004 7:37 am

RE: Refunds When Ticket Prices Change?

Wed May 10, 2006 9:43 am

Quoting ATLAaron (Reply 10):
No changes and no fees.

Fabulous. Have a great trip!
International Homo of Mystery
 
atlaaron
Posts: 973
Joined: Mon Apr 24, 2006 11:30 pm

RE: Refunds When Ticket Prices Change?

Wed May 10, 2006 9:44 am

Quoting AeroWesty (Reply 11):
Fabulous. Have a great trip!

Thank you and welcome to my RR list!!
 
777DadandJr
Posts: 1484
Joined: Wed Feb 09, 2005 7:37 am

RE: Refunds When Ticket Prices Change?

Wed May 10, 2006 9:50 am

Quoting ATLAaron (Reply 4):
Ummm wrong. United just issued me a voucher for the entire fare difference. That is why I love United.
Hey ATLAaron,
Tell me what to do.
My tickets on UA, IAD-ORD, for 5/19 were $248.00 when I purchased them March. Now, I get an email today about UA's current e-fares of $159.00.

I purchased my tickets originally online, with my Mileage Plus membership.

Anything I can expect?

Russ

On further inspection, disregard the above. I just noticed that travel must be on 5/20, returning on 5/22. Doesn't work for me.

[Edited 2006-05-10 02:53:16]
My glass is neither 1/2 empty nor 1/2 full, rather, the glass itself is twice as big as it should be.
 
atlaaron
Posts: 973
Joined: Mon Apr 24, 2006 11:30 pm

RE: Refunds When Ticket Prices Change?

Wed May 10, 2006 9:55 am

Quoting 777DadandJr (Reply 13):
Hey ATLAaron,
Tell me what to do.

Well for future reference you just have to call them and go through the prompts until you actually get a person on the phone. Then just ask them to reprice it, they will know right away what you are talking about.
 
BR715-A1-30
Posts: 6525
Joined: Thu May 30, 2002 9:30 am

RE: Refunds When Ticket Prices Change?

Wed May 10, 2006 12:47 pm

Quoting BAxMAN (Reply 9):
That is why United's next livery should incorporate a dodo.

Not to mention this is why they are in such dire straits. Next time I fly UA I am gonna book as far in advance as possible, and then when the price goes down, just request a refund.
Puhdiddle
 
AeroWesty
Posts: 19551
Joined: Sat Oct 30, 2004 7:37 am

RE: Refunds When Ticket Prices Change?

Wed May 10, 2006 12:58 pm

Quoting BR715-A1-30 (Reply 15):
Next time I fly UA I am gonna book as far in advance as possible, and then when the price goes down, just request a refund.

This isn't exclusive to UA. I've done it with other airlines as well, and either received a voucher or a refund direct to my credit card.

Rules do change all the time, but over the years I've had the best experience with tickets kept in the same fare class and purchased directly from the airline. Tickets bought through a travel agent or from somewhere like travelocity usually get refunds in voucher form.
International Homo of Mystery
 
jetdeltamsy
Posts: 2688
Joined: Tue Nov 14, 2000 11:51 am

RE: Refunds When Ticket Prices Change?

Wed May 10, 2006 1:41 pm

You generally have to pay the ticket change fee, which usually eats up any savings resulting from a fare reduction.
Tired of airline bankruptcies....EA/PA/TW and finally DL.
 
leothedog
Posts: 113
Joined: Sat Dec 17, 2005 2:45 am

RE: Refunds When Ticket Prices Change?

Wed May 10, 2006 1:55 pm

Quoting ATLAaron (Reply 4):
Ummm wrong. United just issued me a voucher for the entire fare difference.

Yep, United did the same thing for us three years ago. Aloha, on the other hand, will tell you to go pound sand. Trust me. I know.
I've got things to see and people to do.
 
zrs70
Posts: 3355
Joined: Sun Dec 10, 2000 4:08 am

RE: Refunds When Ticket Prices Change?

Wed May 10, 2006 2:30 pm

Amazing how high and mighty some responses are. Actually, it is not amazing.... It's pretty standard on this forum. I should expect it by now  Smile

United will not charge a penalty for domestic flights when you request a VOUCHER (not refund) for a fare difference. You can get the entire difference in a voucher which can be used for a year toward another trip. United is not refunding a thing. They already have your money. If anything, it is a non-interest loan we give them. Sounds like good banking to me at UA's advantage.

International flights are a bit different. You can actually change most tickets without any penalty as long as the new ticket is a higher fare. You can still get a voucher for the difference if the price goes down.

Beware... if you have confirmed upgrades, they will be released when you refare, and you may lose the first/ business class seats.
17 year airliners.net vet! 2000-2016
 
atrude777
Posts: 4258
Joined: Wed Aug 13, 2003 11:23 pm

RE: Refunds When Ticket Prices Change?

Wed May 10, 2006 2:36 pm

Southwest works the same way.

You book a 300 r/t fare on WN, but they had a sale of 250. You cancel your current trip, your money stays in the account. When you re book at the new fare-250, They subtract 250 from 300, leaving you 50 dollars. This is in the form of an online voucher in your account. You now have 50 dollars to spend torwards your next flight! I did this quite a bit, saves me a lot in the long run!

Alex
Good things come to those who wait, better things come to those who go AFTER it!
 
ETStar
Posts: 1850
Joined: Mon Jan 12, 2004 6:25 am

RE: Refunds When Ticket Prices Change?

Wed May 10, 2006 2:41 pm

Doable. Air Canada would only do cross-border refunds, as US-based airlines do it and it is in direct competition. When I once called, agent interrupted me and said "where are you flying to?"...
 
ShowerOfSparks
Posts: 136
Joined: Sat May 06, 2006 9:22 pm

RE: Refunds When Ticket Prices Change?

Wed May 10, 2006 10:13 pm

Quoting ATLAaron (Thread starter):
I think I read on here one time that you can request a refund if the ticket price drops after you purchased it. Is there any truth to this? I bought a ticket on United quite awhile back for around $950 to travel in Sept. and now the ticket is closer to $700.

Do you do that for all your customers in software sales? When the price drops do you offer refunds to your customers?
 
AeroWesty
Posts: 19551
Joined: Sat Oct 30, 2004 7:37 am

RE: Refunds When Ticket Prices Change?

Wed May 10, 2006 10:21 pm

Quoting ShowerOfSparks (Reply 22):
When the price drops do you offer refunds to your customers?

I'm sure you've seen this sign in your local big-box electronics store:

In-Store Price Guarantee

Here are two more great reasons for you to shop with confidence at Best Buy.

If you are about to make a purchase and discover a lower price than ours, let us know and we'll match that price on the spot.

Already bought it? We'll refund you the price difference, plus an additional 10% of the difference — up to 30 days after your purchase (14 days for desktop computers, notebooks, projectors, monitors, printers, camcorders, digital cameras and radar detectors).

Either way, simply bring in proof of a local retail competitor's price on the same available brand and model (plus your original Best Buy receipt, if applicable). Then, we'll do the rest.


Goes way further than what most airlines offer.
International Homo of Mystery
 
trekster
Posts: 4319
Joined: Fri Dec 26, 2003 2:47 am

RE: Refunds When Ticket Prices Change?

Wed May 10, 2006 10:21 pm

So,m as noted, your not getting your money back, they have it, and let you use it for further travel. I dont know anyone that would give MONEY back for a change in flight price
I dont even know why airlines give the mco if the fare differs. Its just odd.
You would never expect to go to Dixons, buy a computer, then go back 2 weeks later asking for £30 because the price has gone down.
OR going back 2 weeks later after buying a Ford something or other after the price goes down.
Where does the time go???
 
goingboeing
Posts: 4727
Joined: Sat Dec 04, 1999 1:58 am

RE: Refunds When Ticket Prices Change?

Wed May 10, 2006 10:22 pm

There is a catch however...let's say you won't be travelling in the next year, but your spouse will...you can't use that voucher for their ticket...it's gotta be a ticket in the voucher holders name. Southwest is a bit different however...if there is leftover money in your account and you want to purchase a ticket for the guy you just met, you can do so and use that money towards that ticket.
 
AeroWesty
Posts: 19551
Joined: Sat Oct 30, 2004 7:37 am

RE: Refunds When Ticket Prices Change?

Wed May 10, 2006 10:35 pm

Quoting Trekster (Reply 24):
I dont know anyone that would give MONEY back for a change in flight price

Maybe you didn't read the link I posted. I've received actual cash back (in the form of a credit to my credit card) on fares, as have others. Here's a specific post from the thread I linked:

http://flyertalk.com/forum/showpost.php?p=4552027&postcount=51

In the days before change fees, I'd get credits for as little as $20 when the price went down and I happened to notice it (I'm sure there were a number of them I missed).
International Homo of Mystery
 
goingboeing
Posts: 4727
Joined: Sat Dec 04, 1999 1:58 am

RE: Refunds When Ticket Prices Change?

Wed May 10, 2006 10:40 pm

Quoting AeroWesty (Reply 26):
Maybe you didn't read the link I posted. I've received actual cash back (in the form of a credit to my credit card) on fares, as have others. Here's a specific post from the thread I linked:

In the old days, it wasn't unusual to get full credit...no voucher.
 
b777a340fan
Posts: 655
Joined: Thu Oct 27, 2005 12:42 am

RE: Refunds When Ticket Prices Change?

Wed May 10, 2006 10:41 pm

Quoting Trekster (Reply 2):
Umm, no.
Its like buying a telly, you dont go back 2 days later and say, oi, its 50 quid less, i want a refund, its the same with flights.

Maybe in Europe, but Americans are accustomed to price adjustments from most stores + 10% of the adjustment of the difference at times. Now airlines may have different policies, I'm not sure.
 
zrs70
Posts: 3355
Joined: Sun Dec 10, 2000 4:08 am

RE: Refunds When Ticket Prices Change?

Thu May 11, 2006 2:02 am

Quoting Goingboeing (Reply 25):
There is a catch however...let's say you won't be travelling in the next year, but your spouse will...you can't use that voucher for their ticket...it's gotta be a ticket in the voucher holders name.

Actually, on UA, the voucher is fully transferable. Some agents require the person named on the voucher to be present at the time of ticketing. But the person named on the voucher does not have to be the one travelling.
17 year airliners.net vet! 2000-2016

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