concentriq
Posts: 283
Joined: Mon Jan 24, 2005 11:37 am

Help With BA Please

Fri May 26, 2006 2:06 pm

For starters: I never flown with BA before, and I just booked flight with BA:

June 13 - ORD-LHR-BLR
June 23 - BLR-LHR
June 27 - LHR-ORD

I have a couple of questions/complaints:

1. It is VERY disappointing that i am not able to chose seats!!!! (Not available!!!) I mean we are not talking about 25 minute hop here, but rather a long and transatlantic/transcon flight!! What am I to do? Will seat reservation become available eventually? I never expected it from a flag carrier.

2. I might be misunderstanding something, but it seems the only way to acquire BA miles (aside from using patners) is to join their Exclusive Club Programme. Chosing a flight like this does not qualify me to join that Club (or so does website say): does it mean I cant acquire mileage for this journey? I am thinking that I am wrong, so could someone explain to me the interworkings of BA mileage programme?

3. Since I couldnt sign up for the elusive - exclusive club programme, i opted out to use my AA Miles program to acquire BA mileage, but after some digging around found a small print on AAs website, which states that transatlantic flights on BA do not acquire any mileage for AA. Is this true? Am I going to be out almost 8000 miles if I choose to use AA mileage account? Is the whole OneWorld gone crazy?  Wink

I HATE calling customer service ppl, and prefer to do most of my purchasing/servicing online only or in person.

Any suggestins from frequent BA/AA travelers? All are greatly appreciated!
Mobilis In Mobili
 
JGPH1A
Posts: 15080
Joined: Thu Aug 14, 2003 4:36 pm

RE: Help With BA Please

Fri May 26, 2006 2:11 pm

Quoting Concentriq (Thread starter):
Will seat reservation become available eventually? I never expected it from a flag carrier.

Unless you pay full (or fullish) fare economy ticket, preseating on BA is virtually impossible. If you have a high BA Exec or oneworld tier, it helps. Also, BA block a fair proportion of the cabin from preseating, so that they have seats to play around with at the airport. Plus a chunk of each cabin is reserved for tier members only, leaving only a very small number of seats for ordinary plebs like you and I.

Quoting Concentriq (Thread starter):
Chosing a flight like this does not qualify me to join that Club (or so does website say): does it mean I cant acquire mileage for this journey?

BA are notoriously stingy with FF miles these days - most Y fares now only qualify for 0.5 or 0.25 miles per actual mile flown, with not status miles at all.

Quoting Concentriq (Thread starter):
small print on AAs website, which states that transatlantic flights on BA do not acquire any mileage for AA. Is this true?

Yes this is true - this is a requirement from the US DOJ to allow BA and AA to be in an alliance together. BA and AA may not codeshare on transatlantic, offer joint fares, or even FF benefits, on transatlantic. Sad but true.
Young and beautiful and thin and gorgeous AND BANNED ! Cya at airspaceonline.com, losers
 
concentriq
Posts: 283
Joined: Mon Jan 24, 2005 11:37 am

RE: Help With BA Please

Fri May 26, 2006 2:27 pm

Quoting JGPH1A (Reply 1):
BA are notoriously stingy with FF miles these days - most Y fares now only qualify for 0.5 or 0.25 miles per actual mile flown, with not status miles at all.

Well, in my case it seems i wouldnt be getting any miles (If not for AA). Thats terrible!

If I were to call BA and ask them to assign seating for me, would they do it for me? or are they absolutely categorically against seat assignments prior to checkin?

For all other points: If i would have known better, i would have never booked with BA. Had a choise too! AF and LH had similar flights, and I could have stopped in Frankfurt instead of London on my way back and maybe scored a ticket to Round of 16 WC game! I will wait to see how good the actual flight is, but so far I am greatly disappointed!
Mobilis In Mobili
 
satx
Posts: 2771
Joined: Mon Apr 11, 2005 7:26 am

RE: Help With BA Please

Fri May 26, 2006 2:32 pm

Wow, BA sounds fairly backward and very stingy. And they're supposedly the "World's Favorite"? Doesn't make much sense to me. I guess if I were a stock holder I would be happy, but as a pax I would only fly them if they could beat most other airlines on fare price. Other than that I don't see what they have going for them.
Open Season on Consumer Protections is Just Around the Corner...
 
dogfighter2111
Posts: 1867
Joined: Tue Nov 09, 2004 3:02 am

RE: Help With BA Please

Fri May 26, 2006 4:18 pm

Well,

I am flying BA Connect which is operated by BA and their website. I am going to Check-In online before we go to the airport so as to get our seats early.

So i think that if you were to Check-In online 24 hours before you depart for LHR then you could choose your seats. Also, it may be because you are departing a foreign country and this option has not been made available for you.

Thanks
Mike
 
HS748
Posts: 621
Joined: Tue Oct 11, 2005 3:01 am

RE: Help With BA Please

Fri May 26, 2006 4:36 pm

Quoting Concentriq (Reply 2):
If I were to call BA and ask them to assign seating for me, would they do it for me? or are they absolutely categorically against seat assignments prior to checkin?

Rules are rulesI BA won't assign your seat in advance if you're on a cheap fare. You can choose your seat when you check-in online, but by that time I suspect the choice you're left with won't be great. BA is certainly different to US airlines when it comes to offering things like seat assignment, FF points and upgrades but then it is hugely profitable when most major US airlines are not.
 
DavidT
Posts: 461
Joined: Tue Oct 04, 2005 1:37 am

RE: Help With BA Please

Fri May 26, 2006 4:59 pm

You can choose your seat online if you check in online, which opens 24 hours before your flight - exactly the same as when you turn up at the airport and can request seats. It would be havoc if every single economy class person chose their seats months in advance!

What fare class are you? See if the call centre people can put a note in your booking so when they seat pax they can place you somewhere nice.

Quoting Concentriq (Reply 2):
Well, in my case it seems i wouldnt be getting any miles (If not for AA). Thats terrible!

There's nothing BA can do about it  Smile if they shared benefits they'd fall foul of anti-trust laws.
 
SDLSimme
Posts: 466
Joined: Sun Feb 06, 2005 9:44 pm

RE: Help With BA Please

Fri May 26, 2006 6:45 pm

I'm also flying BA this summer (ARN-LHR-ORD and return). On their website, you can request seats. Just put in your booking reference number and your last name and you'll get your flight information. You can then request seats. However, they only have a certain number of seats available for requests before online check-in starts. 24 hours before your flight, you can check in online and choose your seats.
A319-A321, A332-A333, RJ85, B733-B738, B743-B744, B752, B762-B764, B772-B773, CRJ200-CRJ700, Dash 8 Q300-Q400, ERJ 145,
 
challiday
Posts: 82
Joined: Wed Mar 08, 2006 1:54 am

RE: Help With BA Please

Fri May 26, 2006 8:32 pm

Quoting SATX (Reply 3):
And they're supposedly the "World's Favorite"?

BA Lost the right to use that quote to LH in 2003, BA no longer calls themselves "The World's Favorite Airline".

Quoting HS748 (Reply 5):
but then it is hugely profitable when most major US airlines are not.

Pretty much, we made a pre tax profit of £620 Million while a lot of US airlines can't even seem to break even.

http://news.bbc.co.uk/1/hi/business/4996458.stm
 
TPAnx
Posts: 1007
Joined: Sun Aug 07, 2005 4:53 am

RE: Help With BA Please

Fri May 26, 2006 8:46 pm

Quoting DavidT (Reply 6):
It would be havoc if every single economy class person chose their seats months in advance!

Don't know why that's the case. Most US carriers allow you to pick your seats when you buy your tickets on-line. They do hold some for elites --these seats just aren't available on line.
TPAnx
I read the news today..oh boy
 
DavidT
Posts: 461
Joined: Tue Oct 04, 2005 1:37 am

RE: Help With BA Please

Fri May 26, 2006 9:29 pm

Quoting TPAnx (Reply 9):
Don't know why that's the case.

I assumed that you would end up with a lot of lone travellers picking windows and aisles, leaving a lot of single seats empty - and then when you get a family coming along they'd have to be split up?
 
fbgdavidson
Posts: 3563
Joined: Thu Oct 14, 2004 6:25 am

RE: Help With BA Please

Fri May 26, 2006 11:09 pm

Quoting Concentriq (Thread starter):
1. It is VERY disappointing that i am not able to chose seats!!!! (Not available!!!) I mean we are not talking about 25 minute hop here, but rather a long and transatlantic/transcon flight!! What am I to do? Will seat reservation become available eventually? I never expected it from a flag carrier.

BA only have a certain quota of seats that are available for pre-assignment:
30% in World Traveller
60% in Club World
100% in First

Once these quotas are met then it is down to you to get on OLCI at -23hrs 59mins 59secs to get the good seats in the house.

Quoting Concentriq (Thread starter):
2. I might be misunderstanding something, but it seems the only way to acquire BA miles (aside from using patners) is to join their Exclusive Club Programme. Chosing a flight like this does not qualify me to join that Club (or so does website say): does it mean I cant acquire mileage for this journey? I am thinking that I am wrong, so could someone explain to me the interworkings of BA mileage programme?

Usually you can only join the Executive Club if you have a flight in a premium cabin or a Y,B,H fare in Economy. You can get round this by opening a BA Amex, but this is only for those in the UK.

Either way if you fly BA on discounted tickets you are being a masochist. You'll earn 25% miles of flown and never get status no matter how much you fly because of the tier point system that BA operate.
"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
 
lotsatLHR
Posts: 42
Joined: Sat May 20, 2006 7:53 pm

RE: Help With BA Please

Fri May 26, 2006 11:57 pm

I've never don it myself, so am no expert but. . .

You could book yourself a full Y fare, or if you like a J or F fare on ba.com

then join the exec club as you would now be elligible.

then cancel your booking. all the money would then be refundable (as per the Ts and Cs of a full fare ticket.

All you lose if the use of your money during the proccess.

I'm no expert and have not done it myself.
ta-ta-for-now!
 
airbazar
Posts: 6874
Joined: Wed Sep 10, 2003 11:12 pm

RE: Help With BA Please

Sat May 27, 2006 12:16 am

Quoting JGPH1A (Reply 1):
Unless you pay full (or fullish) fare economy ticket, preseating on BA is virtually impossible.



Quoting HS748 (Reply 5):
Rules are rulesI BA won't assign your seat in advance if you're on a cheap fare.

This couldn't be more wrong. I'm flying on BA next week, trans-atlantic on a "cheap" fare and both my wife and myself were allowed to pick our seats using their website. The problem is most likely that the number of allocated seats that can be pre-assigned has already reached its limits. Most airlines do this. For example, at the time of booking, my outbound flight was half empty so I was aloowed to pick my seat. My return flight however, appeared to be about 2/3's full and the system did not allow me to pick my seat. Both flights I have the same class of service.

I bought my ticket from a consolidator, not BA, and as you can imagine I did not have to do my online checkin. I'm not even a BA FF.
 
comorin
Posts: 3857
Joined: Sun May 29, 2005 5:52 am

RE: Help With BA Please

Sat May 27, 2006 12:26 am

Quoting Fbgdavidson (Reply 11):
Once these quotas are met then it is down to you to get on OLCI at -23hrs 59mins 59secs to get the good seats in the house

Thanks for that tip! I'm flying out on Wednesday but couldn't get an Upper Deck seat. Now I'll just log in on Tuesday and hopefully, get my favorite seat (60K)  Wink.
 
ATLTraveler
Posts: 43
Joined: Wed Nov 24, 2004 7:56 am

RE: Help With BA Please

Sat May 27, 2006 12:32 am

On the flip side, it is a lot easier to redeam BA miles than miles on most US airlines. I flew from Toronto to Chicago on American and I only got a credit of 250 miles on my BA FF card..
 
concentriq
Posts: 283
Joined: Mon Jan 24, 2005 11:37 am

RE: Help With BA Please

Sat May 27, 2006 2:34 am

Much thanks for all your replies:

Not sure what my class is, but here is what my itinerary says:
NONREF/CHANGE RESTRICTIONS APPLY/BA ONLY/NON ENDORSABLE
Class: Coach

Quoting DavidT (Reply 6):
It would be havoc if every single economy class person chose their seats months in advance!

I fly regularly, and it is not entirely true: most of the times you do get to chose your seat with US carrier. We are spoiled!  Wink

Quoting Fbgdavidson (Reply 11):
Either way if you fly BA on discounted tickets you are being a masochist. You'll earn 25% miles of flown and never get status no matter how much you fly because of the tier point system that BA operate.

So, using AAdvantage miles, what I am hearing is that i will NOT get any credit for either of the transatlantic legs, and will only get 25% or the mileage on LHR-BLR legs. (Roughly 5Kx2)

Quoting Fbgdavidson (Reply 11):
Once these quotas are met then it is down to you to get on OLCI at -23hrs 59mins 59secs to get the good seats in the house.

I will be on it exactly at that time. thanks for the tip!

Quoting Fbgdavidson (Reply 11):
Usually you can only join the Executive Club if you have a flight in a premium cabin or a Y,B,H fare in Economy.

If I always fly, buying cheapest fare, i can never acquire any mileage with BA? While I am sure there is perfectly good reason for that, its just seems...well... wrong! considering the tix were almost full 2.5 Kilodollars.
Mobilis In Mobili
 
A340600
Posts: 3893
Joined: Sun Aug 24, 2003 10:24 pm

RE: Help With BA Please

Sat May 27, 2006 3:02 am

Quoting SATX (Reply 3):
Wow, BA sounds fairly backward and very stingy.

What people are forgetting is that this is an executive club for a reason. It is not there for anyone to sign up for who say fly BA twice a year, it is for those travellers who can afford to or through other circumstances are able to loyally and regularly fly BA. This is an executive club not a 'sign up and I might fly with them in the future' thing that many airlines, particularly in the US use.

Sam
Despite the name I am a Boeing man through and through!
 
HS748
Posts: 621
Joined: Tue Oct 11, 2005 3:01 am

RE: Help With BA Please

Sat May 27, 2006 4:13 am

Quoting A340600 (Reply 17):
This is an executive club not a 'sign up and I might fly with them in the future' thing that many airlines, particularly in the US use.

Absolutely. It never ceases to amaze me that in the US so called 'frequent flyers' stand by at the departure gate to get upgraded to first class. Why would anyone pay a first class fare if they've got a reasonable chance of a free upgrade? Just one of the many reasons why US airlines are in such a financial mess.
 
highpeaklad
Posts: 510
Joined: Tue Aug 24, 2004 5:19 am

RE: Help With BA Please

Sat May 27, 2006 4:14 am

Quoting Concentriq (Reply 16):
I will be on it exactly at that time. thanks for the tip!

On my booking it says for flights departing the US on line check in opens 23 hours before departure, so dont panic if you're on 24 hours before and it doesn't work!

As they only allocate 30% of seats for prebooking , this could work to your advantage. If you booked this late with another airline you might only find middle seats left, so this way you've probably got a better chance of getting a seat you're happy with.

Have you looked at www.ba.com ?

The manage my booking section is very useful and they have a query/search engine which often gives good explanations to questions such as yours.

Hope you have a good trip

Chris
Don't try to keep up with the Joneses - bring them down to your level !
 
HS748
Posts: 621
Joined: Tue Oct 11, 2005 3:01 am

RE: Help With BA Please

Sat May 27, 2006 4:33 am

Here's the official policy on advance seat selection direct from BA's website...

We understand that passengers want to be able to have seat assignments at the same time that their reservations are confirmed.
With this in mind, we have implemented an enhanced seating policy making a proportion of seats available in most classes of service for pre-assignment on a first-come, first-served basis (this includes our World Traveller cabin).

Travel agents and our own Telephone Sales staff have equal access to all pre-assigned seating.
Preference is shown to those customers who are members of our Executive Club frequent traveller programme.
We will also do our best, subject to availability, to accommodate any passengers who are traveling with infants or young children or who have a certified medical condition requiring a medical escort.
Pre-seating in Euro Traveller is not available on any route at anytime (Euro Traveller is our European leisure product).
Pre-seating is not available in emergency exit rows as Airport staff are required by law to actually see the people given emergency exit seats to ensure that they can assist in an emergency.
All British Airways mainline flights offer pre-seating in FIRST, Club World, Club Europe, World Traveller Plus, World Traveller and certain UK domestic flights.
Pre-seating is available on the following UK domestic flights for Premier, Gold or Silver Executive Club members only (or oneworld equivalent cardholders), Disabled passengers* (Effective 1 September 2005), or any passenger travelling on fully flexible fares:
London Heathrow and Gatwick to/from Aberdeen, Edinburgh, Glasgow, Newcastle and Manchester.
*Disabled passengers are defined as those who:
Are accompanied by an Assistance Dog.
Have a fused or immobilised leg.
Are Blind.
Are Deaf.
Require a wheelchair as unable to manage steps.
Important: Pre-seating is not available on any flight due to depart within 24hours - from this point pre-seating control is handled by the airport of departure.
 
fbgdavidson
Posts: 3563
Joined: Thu Oct 14, 2004 6:25 am

RE: Help With BA Please

Sat May 27, 2006 4:43 am

Quoting A340600 (Reply 17):
What people are forgetting is that this is an executive club for a reason. It is not there for anyone to sign up for who say fly BA twice a year, it is for those travellers who can afford to or through other circumstances are able to loyally and regularly fly BA. This is an executive club not a 'sign up and I might fly with them in the future' thing that many airlines, particularly in the US use.

 thumbsup  BA introduced this rule in 2003 when they pretty much killed of Exec Club for those on the cheapest tickets. They figured it'd be better to focus on premium travellers and to be honest as a premium traveller myself I find BA Exec Club to be a very good FFP.

Quoting HS748 (Reply 18):
Absolutely. It never ceases to amaze me that in the US so called 'frequent flyers' stand by at the departure gate to get upgraded to first class. Why would anyone pay a first class fare if they've got a reasonable chance of a free upgrade? Just one of the many reasons why US airlines are in such a financial mess.

 thumbsup  Amongst the funny things I've read on Flyertalk AA forum is people who have been upgraded for free then complain the service is lousy and the food bad  Yeah sure

Quoting Concentriq (Reply 16):
So, using AAdvantage miles, what I am hearing is that i will NOT get any credit for either of the transatlantic legs, and will only get 25% or the mileage on LHR-BLR legs. (Roughly 5Kx2)

Yes, because of anti-competition laws only BA members cannot earn miles across the pond on AA and vice versa. LHR-BLR-LHR clocks in at 10,030 miles return so 25% of that since you are on discounted tickets would net you 2507miles.
"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
 
trekster
Posts: 4319
Joined: Fri Dec 26, 2003 2:47 am

RE: Help With BA Please

Sat May 27, 2006 4:49 am

Quoting HS748 (Reply 5):
BA won't assign your seat in advance if you're on a cheap fare

If we can see the seat map, of course we will. I do seat rqst and assignments for N class passengers all over the world every day. As noted, we only preseat about 30%, so the ealier u book, the better chance. If we cant see the map, we put in a check in remark for the airport to see, advs you to go to check in early, and see what they can do.
I did 3 today, us call centre guys are helpfully, we dont scream at you donw the phone or anything.

Quoting DavidT (Reply 6):
What fare class are you? See if the call centre people can put a note in your booking so when they seat pax they can place you somewhere nice

See above Smile
And im thinking V or R class for your booking class
Where does the time go???
 
HS748
Posts: 621
Joined: Tue Oct 11, 2005 3:01 am

RE: Help With BA Please

Sat May 27, 2006 4:56 am

Quoting Trekster (Reply 22):
If we can see the seat map, of course we will. I do seat rqst and assignments for N class passengers all over the world every day.

See the correction two posts up before getting on your high horse.
 
baflyer
Posts: 62
Joined: Tue Mar 08, 2005 8:40 am

RE: Help With BA Please

Sat May 27, 2006 4:59 am

Many people complain about how hard it is to collect miles and tier points on BA but at least the benefits are actually worth something once you step up a level.

A few years ago I got VS Silver for doing 2x LHR-LAX in Y+ Class and TG Silver for doing LHR-MEL in J Class. 3 trips and I'm Silver in 2 airlines frequent flyer programs - that's just an absolute joke. And what does Silver get me in these programs - silver cards, that's all - nothing useful like lounge access. So why do airlines waste time and money sending out silver cards that mean nothing?

I've been BA Silver for 4 years now and that gives biz class check-in, lounge access and about 1 in 4 flights I get bumped up from WT+ to CW.

I think BAs philosophy is right - if you buy a cheap ticket then you've already had your bonus out of them. You can't have your cake and eat it.
Most frustrating part of being an atheist - Never being able to say "Told you so".
 
satx
Posts: 2771
Joined: Mon Apr 11, 2005 7:26 am

RE: Help With BA Please

Sat May 27, 2006 5:43 am

Quoting A340600 (Reply 17):
Quoting SATX (Reply 3):
Wow, BA sounds fairly backward and very stingy.

What people are forgetting is that this is an executive club for a reason. It is not there for anyone to sign up for who say fly BA twice a year, it is for those travellers who can afford to or through other circumstances are able to loyally and regularly fly BA. This is an executive club not a 'sign up and I might fly with them in the future' thing that many airlines, particularly in the US use

It sounds like someone who flies twice a year on a full-fare ticket gets more miles per pound spent than somebody who flies twice a month on a discount ticket. In which case I don't understand how flying frequently makes much difference, except that it helps overcome the stingy mile policies.
Open Season on Consumer Protections is Just Around the Corner...
 
trekster
Posts: 4319
Joined: Fri Dec 26, 2003 2:47 am

RE: Help With BA Please

Sat May 27, 2006 5:55 am

Quoting HS748 (Reply 23):
See the correction two posts up before getting on your high horse

I dont call answering a question on something i do day in, day out as "Getting on my highhorse" as you call it.
If you see it that way, then fine
Where does the time go???
 
fbgdavidson
Posts: 3563
Joined: Thu Oct 14, 2004 6:25 am

RE: Help With BA Please

Sat May 27, 2006 6:13 am

Quoting BAflyer (Reply 24):
Many people complain about how hard it is to collect miles and tier points on BA but at least the benefits are actually worth something once you step up a level.

A few years ago I got VS Silver for doing 2x LHR-LAX in Y+ Class and TG Silver for doing LHR-MEL in J Class. 3 trips and I'm Silver in 2 airlines frequent flyer programs - that's just an absolute joke. And what does Silver get me in these programs - silver cards, that's all - nothing useful like lounge access. So why do airlines waste time and money sending out silver cards that mean nothing?

I've been BA Silver for 4 years now and that gives biz class check-in, lounge access and about 1 in 4 flights I get bumped up from WT+ to CW.

I think BAs philosophy is right - if you buy a cheap ticket then you've already had your bonus out of them. You can't have your cake and eat it.

Well put  thumbsup  Been a BA Silver myself for the last few years and find the benefits to be pretty decent for the small relatively small amount of flying I did to earn it. This summer I should make the step up to BA Gold and I think it may be a bit of an anticlimax since the step from Blue to Silver is much greater than Silver to Gold IMO.

I think VS Silver only gives you PE check-in regardless of class flown and all the other nonsense about priority standby, priority that every other FFP level has. Then again because VS only have one premium cabin so it can't sell the shop to those who have flown 1.5 Upper Class returns. In reality VS Silver can be attained for next to no cost compared to other airline status, and I have a few friends who work for companies in the City of London who were given VS Silver by the airline as part of their corporate agreement. Probably comparable to OW Ruby which BA don't offer in Executive Club but is basically J check-in and that's it...To be honest I think people are like jackdaws, always after something shiny and FFPs are no exception. Something shiny to keep the customer coming...no different to Amex offering Platinum Charge Card to every bugger and his brother nowadays and people taking them up on it because of it's 'air of exclusivity'.
"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
 
BAxMAN
Posts: 654
Joined: Fri May 28, 2004 7:51 am

RE: Help With BA Please

Sat May 27, 2006 8:55 am

Quoting HS748 (Reply 23):
See the correction two posts up before getting on your high horse.

In further defence of Trekker (not that he needs it) - you are a little bit wrong.

They type of fare you have - whether it be the cheapest or the most expensive - has no bearing on seat assignments. I could book my gran on the ridiculously expensive full Y class fares and, as she has no status, if that 30% pre-allocation has gone, so are my granny's chances of choosing a seat. Ten minutes later, David Beckham (or other demi-god) could make a booking on the lowest O class hotline fare and, due to his status, seat assignments would be a different story as extra space would appear for people with appropriate status.

Seat assignments are probably the biggest headache we have to deal with over the blower, as it is impossible to keep everyone happy. Leisure punters who book months ahead will usually have a fair number of seats to choose from. As the flight comes closer, this is usually when business pax (who often have Silver/Sapphire status or above) make their reservations and usually on the higher yielding fares. Common commercial sense would dictate that you would try a little harder to retain this business and thus they will have a preferred display when choosing a seat. Even then, we still get mega-loads of complaints from last minute business pax who cannot get their desired seat assignment.

On the whole, BA's seating policy does work. I can understand the frustration (and it is something more common among North American pax, but is increasing among UK pax as well. Chinese, Indian and Aussie pax don't really seem to give a damn about seat assignments!) but, ultimately, there are still the same number of aisle seats and the same number of windows. Unfortunately, there are not an infinite amount so someone does have to sit in a middle seat.
I need to get laid
 
WarmNuts
Posts: 124
Joined: Wed May 03, 2006 7:54 am

RE: Help With BA Please

Sat May 27, 2006 11:15 am

Concentriq

I have flown that same routing, and while long aware of AA's translatlantic policy (cannot acrue AA miles on transatlantic BA flights), I was surprised (and peeved) by the 75% mileage penalty for the LHR-BLR-LHR routing... had this been disclosed at the time of booking, I would have most definitely paid the additional money for the slightly more expensive fare.

Regarding the issue with BA seat selection, I had no such issue (nor did my wife, who flew outbound separately, back together), and through the elite desk was able to select our seats at the time of booking itself.

In the future, should you return to BLR, you might want to consider flying AA straight ORD-DEL-ORD and then booking a domestic DEL-BLR-DEL ticket from Jet or elsewhere -- domestic fares in India are cheap once again.  Smile
 
motopolitico
Posts: 151
Joined: Wed Dec 14, 2005 2:26 am

RE: Help With BA Please

Sat May 27, 2006 1:40 pm

Quoting SATX (Reply 3):
And they're supposedly the "World's Favorite"? Doesn't make much sense to me. I guess if I were a stock holder I would be happy, but as a pax I would only fly them if they could beat most other airlines on fare price.

In terms of in-cabin service, I always thought they were the best for transatlantic. Even without the FF miles, BA is worth it because of the terminal. During my gap year in the UK, I finally reached the conclusion that if BA was within $150 of the competition, I would fly them. I've arrived at LHR T3 and LGW, but T4 was the best by far. This was in the late 1990s, the year the Fast Train, later Heathrow Express was inaugurated. Back in those days, the Times was still a broadsheet, the Lords still had hereditary peerages, and Diana's signature was on tubs of margarine. What happened to the England I thought I knew??
Garbage stinks; trash don't!
 
GuyBetsy1
Posts: 807
Joined: Thu Aug 16, 2001 4:00 am

RE: Help With BA Please

Sat May 27, 2006 2:10 pm

Quoting Concentriq (Thread starter):
I HATE calling customer service ppl, and prefer to do most of my purchasing/servicing online only or in person.

That was your mistake....

You should have asked people who know first and foremost. The travel agents for example, would have been able to help you get the most bang for your buck. Miles, pre-assigned seats, transit times, different fares, seat comfort, service, etc.

Besides there would have been better deals had you given choices on asian carriers instead of BA.


But you wanted to do it yourself...
 
lotsatLHR
Posts: 42
Joined: Sat May 20, 2006 7:53 pm

RE: Help With BA Please

Sat May 27, 2006 8:16 pm

Quoting Fbgdavidson (Reply 27):
This summer I should make the step up to BA Gold and I think it may be a bit of an anticlimax since the step from Blue to Silver is much greater than Silver to Gold IMO.

I would agree BA Silver (or OW Saphire) is a super benefit over the blue tier IF you travel WT, WT+, ET and cheap UK DOM. It would be fantastic if you flew transatlantic WT+ half a dozen times a year (tipping the silver tier level) - BA/SILVxxxxxxxx would net you terraces and Club check-in and the odd op-up.

BA Gold (OW Saphire) on the other hand is rather different - I would guess (yep, just a casual guess based on observations) that most BA Golds rarely grace WT, WT+ and ET with their presence. Maybe once every now and again on holiday with the family. So in the case of BA Gold the benefit is FIRST lounge on any ticket (but most of the time it will be on a CW or CE ticket) - so just an upgraded lounge of what they would have had, which is actually quite nice if terraces apathy has set in. So I would agree in this instance that BA Gold isn't that wonderful.

BUT. If a BA Gold were to be sitting in WT+ he or she would be way up the list for the op-up over the BA silver. What I think i'm trying to say is that the 10+ round trip WT+ per year flyer is on to a real winner. Gold status - right at the top, or bloody near it for op-up, FIRST check-in, FIRST lounge access etc. But this probably isn't you Fbgd. In fact I imagine it's a minoirty of BA Golds.

If you tip the 2500 and 4500 TP mark more is to come. I was speaking to a nice gentleman from Monaco on BA112 (LHR-JFK) a few weeks ago. We had been lumped with middle seats in F and actually chose to talk rather than raise the screen. He explained he did the trip 24 times a year (NCE-LHR-JFK-LHR-NCE). 10,000TPs a year i thought to myself. It gets his wife a silver card who prefers easyjet because of cost, and the odd invitation to the opera. He claimed to be in the top 50 of French customers (I have no idea how he kneew this) - although Monaco isn't actually French. . .

I think there comes a point where you really couldn't care less about being a BA Gold - but you'll love it (i do!) during it's infancy.
ta-ta-for-now!
 
ba97
Posts: 348
Joined: Sat Apr 10, 2004 9:42 am

RE: Help With BA Please

Sun May 28, 2006 12:13 am

I agree with many of the comments.

BA has it right-or as close to right as can be.

As a business traveller, the expectations people have for upgrades, priorities and other treats are totally out of line and the airlines have either created or supported the generation of this problem through advertising or promotion. You get what you pay for--BA has stuck pretty close to this. FF points are a benefit--I call them a drug too many are addicted to. Back in 1999 I thought my 1x every 6 weeks was a lot over the ocean with AC and thought I was king until I sat beside someone who did it weekly (lived in Toronto and worked in London) and he pointed out 7 others in eye sight who also did it. Now..they are people the airline wants--I realised then, I was just one of the many and not too special. There are "collecting points/perks"...then there is really flying and collecting benefits and being treated well.

I was a Star Alliance Gold for many years and switched to BA 4 years ago as I found the "Gold" was just another cattle call level. The many perks offered, when attempted or applied, did not add up to much and I found too many others out there with "Gold" which diluted the benefit. I must say with AC getting credit by leg to tier status was useful as I found myself several years flying on small jets and turbo props on 2 hour journeys weekly, which on straight miles would have got me nothing yet I was dropping full fare each time.

Being North American based, BA is my Oneworld choice over the Atlantic and thus I joined Exec Club. I wish I could accumulate tier points on "legs" in NA with AA as discounted fares are too common and thus no tier points. I guess I should join AA Advantage to max out the Oneworld benefit in NA--but then can I combine Oneworld points for redemption?
there is economy class, business class, first class...then Concorde..pure class
 
luv2fly
Posts: 11056
Joined: Tue May 13, 2003 2:57 am

RE: Help With BA Please

Sun May 28, 2006 12:34 am

Quoting Ba97 (Reply 33):
As a business traveller, the expectations people have for upgrades, priorities and other treats are totally out of line and the airlines have either created or supported the generation of this problem through advertising or promotion.

This is TOTALLY the problem here in the USA! The airlines have created a monster and no one airline has the balls in which to tame it or change it.

And yet with high fuel prices BA posts record profits! Hello carriers in the USA wake up and smell the coffee.
You can cut the irony with a knife
 
concentriq
Posts: 283
Joined: Mon Jan 24, 2005 11:37 am

RE: Help With BA Please

Sun May 28, 2006 1:11 am

Quoting GuyBetsy1 (Reply 31):
You should have asked people who know first and foremost.

You are right, but I really had no idea that it would happen. I mean I assumed(made an ass of myself) that BA is one of the big names, and would have a mileage program, etc.

It does seem that we are quite spoiled here in North America with perks that airlines shell out. In this situation unfortunately I didnt have a choise in class of fare: it is a business trip, booked through my companys internal booking system. Glad actually: I would be pretty disappointed if I spent that sum of money and didnt get mileage, and on top of that left in the darkness if i am going to spend 20 hrs on the plane in the worst seat in the house. However I did have a choise of carrier I could have booked with and next time I probably will not book with BA. For people like me, its not a choise for type of class we select. when on the company dime, its always the lowest fare.

Now, im just trying to learn about BA. In the future i will travel very frequently to BLR, and whie im not feeling warm fuzzies to BA now, i dont want to completely eliminate them from my list. I do however (and only naturally) want to get the most bang for my rupie so-to-speak, and would like to have a lot of mileage accumulated.
Mobilis In Mobili
 
fbgdavidson
Posts: 3563
Joined: Thu Oct 14, 2004 6:25 am

RE: Help With BA Please

Sun May 28, 2006 1:56 am

Quoting LotsatLHR (Reply 32):
If you tip the 2500 and 4500 TP mark more is to come. I was speaking to a nice gentleman from Monaco on BA112 (LHR-JFK) a few weeks ago. We had been lumped with middle seats in F and actually chose to talk rather than raise the screen. He explained he did the trip 24 times a year (NCE-LHR-JFK-LHR-NCE). 10,000TPs a year i thought to myself. It gets his wife a silver card who prefers easyjet because of cost, and the odd invitation to the opera. He claimed to be in the top 50 of French customers (I have no idea how he kneew this) - although Monaco isn't actually French. . .

To be honest a glance at the BA Gold benefits once you pass 1500pts there isn't that much to aim for. I've read GUF2s are fairly pointless but obviously the Silver card at 4500TPs is a fairly good benefit. Past that though you are just getting points and miles for the sake of it, and if you are flying that much you are probably earning miles faster than you can redeem.

A friend of the family retired recently but was based in London, Essen and Johannesburg. He was flying LHR-DUS-LHR twice a week with an daytrip to JNB every other week, all in F and CE. He also had a house on the Cote D'Azur and he flew Easyjet down there too  biggrin  Quite why I haven't a clue!!
"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
 
DavidT
Posts: 461
Joined: Tue Oct 04, 2005 1:37 am

RE: Help With BA Please

Sun May 28, 2006 2:48 am

Quoting Fbgdavidson (Reply 36):
To be honest a glance at the BA Gold benefits once you pass 1500pts there isn't that much to aim for. I've read GUF2s are fairly pointless but obviously the Silver card at 4500TPs is a fairly good benefit. Past that though you are just getting points and miles for the sake of it, and if you are flying that much you are probably earning miles faster than you can redeem

My father is Gold and I can say it's worth it! Gold cards certainly carry more clout when it comes to wrangling lounge access for extra people (thankfully now that's not needed, as we've got an extra Silver card for passing x number of points).

Gold cards also get you into the F lounge, preferential treatment on flights, and there's a raft of upgrade vouchers you can earn which makes booking the family into CW for a holiday that much easier  Smile (which is, after all, the main point of the Exec Club!)

Fraser, I was surprised you're silver - I thought you flew F / J reguarly?
 
comorin
Posts: 3857
Joined: Sun May 29, 2005 5:52 am

RE: Help With BA Please

Sun May 28, 2006 6:00 am

Quoting DavidT (Reply 37):
preferential treatment on flights

I didn't know that... I was BA Gold for eight years (now Silver) and did not notice any difference - I just thought it was the usual topnotch service.
 
highpeaklad
Posts: 510
Joined: Tue Aug 24, 2004 5:19 am

RE: Help With BA Please

Sun May 28, 2006 7:15 pm

I take it you've checked on www.checkmytrip.com - this will show you the seat map and which seats have been pre alocated so you can think about which seats you want before you use the on line check in.

Chris
Don't try to keep up with the Joneses - bring them down to your level !

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