yellekc
Posts: 30
Joined: Mon May 22, 2006 2:54 pm

Wifi Service In Airline Lounges

Sun May 28, 2006 10:31 am

I am typing this message from Northwest beautiful Narita WorldClub, which in the past few months was further improved with free wifi service. NW is also adding free wifi to most of thier other WorldClubs. I arrived here from GUM, where Continental's Presidents Club also provides wifi free of charge. Although I forget the details, CO has even gone to court to defend their free wifi service. Sadly, Delta Crown Rooms only provide access to T-Mobile hot spots, which are anything but free. Does DL get kickbacks from T-Mobile or what? Given that they charge just as much as NW & CO for membership, it is rather low of them to require thier members to purchase a $10.00 daypass or get a $30.00 per month plan.

What is the current status of wifi in other major airline clubs, is it free or do you need to pay? Does anyone else agree that DL needs to tell T-Mobile to shove it, and install their own wifi? A $70 dollar access point, and about $50 a month for DSL or cable would be all that was needed for most clubs.
 
deltairlines
Posts: 6877
Joined: Mon May 24, 1999 4:47 am

RE: Wifi Service In Airline Lounges

Sun May 28, 2006 11:13 am

Quoting Yellekc (Thread starter):

What is the current status of wifi in other major airline clubs, is it free or do you need to pay? Does anyone else agree that DL needs to tell T-Mobile to shove it, and install their own wifi? A $70 dollar access point, and about $50 a month for DSL or cable would be all that was needed for most clubs.

Crown Rooms are allegedly going to be free wi-fi...according to Joanne Smith (who's now in charge of marketing at DL, and Crown Rooms fall under her), they plan on making wi-fi free very soon (if necessary, they'll use Ch. 11 to cancel the contract). She said this at the ATL customer session a week or two ago.

Jeff
 
HNL
Posts: 439
Joined: Mon Sep 20, 2004 1:51 am

RE: Wifi Service In Airline Lounges

Sun May 28, 2006 11:41 am

AA - T-Mobile pay for service
UA - T-Mobile pay for service
US - T-Mobile pay for service
YX - Pay for service
HNL - There's no place like it!
 
yellekc
Posts: 30
Joined: Mon May 22, 2006 2:54 pm

RE: Wifi Service In Airline Lounges

Sun May 28, 2006 12:09 pm

Quoting DeltAirlines (Reply 1):
Crown Rooms are allegedly going to be free wi-fi.

That's great news DeltAirlines, I was actually avoiding DL itineraries with long layovers because of this issue. That would definitely make layovers in ATL and SLC go by way faster.

Quoting HNL (Reply 2):
AA - T-Mobile pay for service
UA - T-Mobile pay for service
US - T-Mobile pay for service
YX - Pay for service

wow, T-Mobile seems to have a monopoly on airline lounges, anyone know why? It is disappointing that those aren't free, makes me like NW & CO a little better now.
 
airbusfanyyz
Posts: 1410
Joined: Tue Oct 29, 2002 1:01 am

RE: Wifi Service In Airline Lounges

Mon May 29, 2006 12:00 am

AC - Maple Leaf Lounges have free Wi-Fi service. Pretty darn quick too.

Cheers,
Kaz

[Edited 2006-05-28 17:00:50]
 
lredlefsen
Posts: 150
Joined: Tue Apr 18, 2006 12:50 pm

RE: Wifi Service In Airline Lounges

Mon May 29, 2006 1:32 am

Quoting Yellekc (Thread starter):
A $70 dollar access point, and about $50 a month for DSL or cable would be all that was needed for most clubs.

It's a bit more involved than that...

Someone:

o has to keep an eye on it, and might have to periodically service the thing. (Software upgrades for bug fixes or security holes, for example.)

o probably has to make sure that the network isn't completely open to access to unauthorized users -- even *if* the airline wanted to give away the service, there might be local contracts or laws that don't allow free/open network access. This means running an authentication service, which requires manual work.

That "someone" is probably not going to be the lounge receptionist, and definitely wants to get paid a salary, health benefits, vacation time, disability insurance, retirement benefits, yadda yadda yadda...

BUILDING a network is relatively cheap -- RUNNING a network (even a dinky one with just a few APs) is quite expensive.
 
N1120A
Posts: 26468
Joined: Sun Dec 14, 2003 5:40 pm

RE: Wifi Service In Airline Lounges

Mon May 29, 2006 1:37 am

Quoting DeltAirlines (Reply 1):
Crown Rooms are allegedly going to be free wi-fi...according to Joanne Smith (who's now in charge of marketing at DL, and Crown Rooms fall under her), they plan on making wi-fi free very soon (if necessary, they'll use Ch. 11 to cancel the contract). She said this at the ATL customer session a week or two ago.

Joanne apparently has a very high opinion of bankruptcy protection. You don't just cancel contracts at your will.

Quoting Yellekc (Reply 3):
wow, T-Mobile seems to have a monopoly on airline lounges, anyone know why?

They are really the only serious provider of nationwide wifi service in the US. They also have strong worldwide market penetration and allow people to have worldwide plans if they choose so. They also have excellent customer service.
Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss