DL WIDGET HEAD
Posts: 1469
Joined: Wed Apr 12, 2000 8:18 am

New NWA Boarding Procedure At DTW?

Mon Jun 05, 2006 8:25 am

While waiting for my DL flight back to ATL I observed a different boarding technique used by NW on flight 54 to AMS departing at 1910. At 1820 they called World Business Class customers to board. Then, at 1825, they invited all WorldPerk and SkyTeam Elite freqeunt flyers to board. After these 2 groups boarded, which didn't take long since they had two jetways attached to the A330-300, the gate agents did something that I have never seen on a full flight (and this flight was packed). The agent said "In line with Nothwest's boarding procedures we would now like to invite ALL rows to board, ALL aboard please (the time was 1830). Needless to say, a very long queue formed which ran down the center hall a bit. At first I thought this procedure was, if not stupid, then certainly strange. The funny thing is, they managed to get just about everybody in the gate area on board by about 1845, a full 25 minutes ahead of schedule. Obviously, this method worked well for them. So, my question is, did NW stumble on to a new and improved boarding process or was this a one time thing? Seems like they went back to the old fashioned way of boarding instead of the so called "hi tech" zone or row number system. Any thoughts, questions, or concerns?
 
HPAEAA
Posts: 882
Joined: Mon May 08, 2006 7:24 am

RE: New NWA Boarding Procedure At DTW?

Mon Jun 05, 2006 8:33 am

Quoting DL Widget Head (Thread starter):
So, my question is, did NW stumble on to a new and improved boarding process or was this a one time thing? Seems like they went back to the old fashioned way of boarding instead of the so called "hi tech" zone or row number system. Any thoughts, questions, or concerns?

how long was the que in the jetbridge? sometimes you can scan the boarding passes quickly however the the jam just occurs in the jetbridge.... then again widebodies IMO board easier than Narrowbodies.... the extra aisle helps alot!
Why do I fly???
 
Jano
Posts: 747
Joined: Sun Jan 18, 2004 1:48 am

RE: New NWA Boarding Procedure At DTW?

Mon Jun 05, 2006 8:35 am

There is a good discussion in Flyertalk NWA forum about this...
http://www.flyertalk.com/forum/showthread.php?t=557705
The Widget Air Line :)
 
User avatar
ERJ170
Posts: 5498
Joined: Thu Apr 15, 2004 11:15 am

RE: New NWA Boarding Procedure At DTW?

Mon Jun 05, 2006 8:36 am

They did the same thing on my DCA-DTW-YUL-DTW-DCA flight... for each leg, they asked Work Perks and SkyTeam elites first.. then it was everybody.. and the boarding went very quick which surprised me.. overall, it was an excellent trip.
Aiming High and going far..
 
DL WIDGET HEAD
Posts: 1469
Joined: Wed Apr 12, 2000 8:18 am

RE: New NWA Boarding Procedure At DTW?

Mon Jun 05, 2006 8:40 am

Quoting HPAEAA (Reply 1):
how long was the que in the jetbridge?

I couldn't see that from where I was in the gate area but I can tell you the line was moving steadily.
 
burnsie28
Posts: 5042
Joined: Mon Aug 02, 2004 1:49 am

RE: New NWA Boarding Procedure At DTW?

Mon Jun 05, 2006 8:58 am

Yes, its something new they will no longer call by rows, just "all rows". It ends up loading the aircraft faster, people get in their seats faster, and find overhead faster. They did it the other night on a pretty full MSP-COS flight, and it went by a lot faster.
 
FlyGuyClt
Posts: 1579
Joined: Tue Aug 02, 2005 10:23 pm

RE: New NWA Boarding Procedure At DTW?

Mon Jun 05, 2006 12:37 pm

It works great. Just got back from 11 days of international flying and all flights left at least 10 minutes early.

Safe Flying  Smile
Florida Express, Braniff II and ......

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