Press release by Brussels Airlines:
Brussels, 08th of June 2006 – SN Brussels Airlines has the best cabin staff of all European airlines. This is the result of a thorough survey of the independent British research company Skytrax. This well-known British audit organization, also known as “the Michelin of aviation”, based its judgement on several criteria such as service, efficiency, attention for safety, problem solving, enthusiasm, friendliness and knowledge of different languages.
SN Brussels Airlines obtained the highest score of all European airlines in the popular Skytrax survey. The Portuguese airline PGA Portugalia came second, while Luxair was third. Airlines in other continents were awarded too. For example: the award for Asia went to Thai Airways.
In total, sixteen criteria were taken into account. How we welcome our passengers, the application of safety procedures, the efficiency of the on board service (food & drinks), and the discipline, friendliness and enthusiasm of our staff are examples of criteria which have been judged.
The official results of the Skytrax’ survey confirm that SN Brussels Airlines tries to put its slogan ‘Passionate about you’ into practice on a daily basis.
VP In-flight Services Luc Casier: “We are very pleased with this important award because we know how high our passengers rate our service. This award is the result of the hard work and the endless efforts of our more than 700 cabin crews and all other employees of the company. The award is however no reason to become complacent. By permanent coaching, evaluation sessions and training of our more than 700 cabin crew members, we hope to achieve an even better result in the future”.
Worldwide over 3.6 million people have participated to the ‘Worlds Best Cabin Staff’ survey of Skytrax. The audit organisation that permanently monitors the quality of airlines also carried out hundreds of in-depth interviews with passengers and airline clients.
“The cabin crew plays a major role and does not only assure the safety and the wellness of the passengers”, says Skytrax’ CEO Edward Plaisted. “The cabin attendants and their colleagues on the ground are also the reflection of the entire corporate image that every airline is constantly seeking to improve. For the passenger it is very often the quality of the in-flight service that makes the difference between a positive and a negative flight experience.”
In 2004, SN Brussels Airlines already received the Airline Excellence Award for its excellent quality level. Last month SN has been elected as the best European airline by the French consumer organization “Que Choisir”, based on a survey which was performed in six European countries.
More information an be found on http://www.flySN.com