ObiThomas
Posts: 126
Joined: Wed Nov 24, 1999 11:08 am

Can Airlines Really Do This (Part II)

Sat Jun 10, 2006 11:01 pm

A few days ago someone posted in this forum about how Air India had changed his flight reservations on him. The same thing just happened to me on America West, for reservations held on October 20 for IAD-PHX. I had booked through American Express Platinum Travel Services and chosen America West Flight 35 from among many choices because the times were convenient and it is non-stop. The reservation was made in March and confirmed by American Express and America West.

I have just this morning received an email saying that America West has re-assigned me to a different flight that leaves IAD much later, requires a change in LAS, and gets into PHX past midnight. A 4+ hour nonstop flight has turned into a 7+ hour flight that requires a change, and messed up plans for business partners flying to PHX from different locations to arrive simultaneously with me at PHX.

I checked the America West web site and they are still offering tickets on Flight 35 for that particular day, so it's not that the flight has been taken off the schedules. I would have understood (although not liked) that situation, since I know airlines often make changes to their flight routes. No - they have just decided that they don't want to carry me on the flight for which they sold me the ticket, and have assigned me to a different flight combination.

Apparently this practice is not limited to Air India.
 
utapao
Posts: 546
Joined: Sat Jul 09, 2005 10:19 pm

RE: Can Airlines Really Do This (Part II)

Sun Jun 11, 2006 12:37 am

Quoting Obithomas (Thread starter):
No - they have just decided that they don't want to carry me on the flight for which they sold me the ticket, and have assigned me to a different flight combination

Obithomas:

Did you contact HP Reservations to inquire why the change? There would be a notation in your PNR as to why.

The flight still showing as operating is not too surprising...have seen that happen often on many airlines availability. If it is cancelled they will eventually remove. However, Res should be able to give you a definitive reason. It's not oversales, so question them and see what happens. And if really is cancelled four months in advance, I guess the positive thing is they are trying to protect/notify you with a lot of notice?!?!

Is your ticket refundable? There is a UA nonstop at almost the same time -- 5:00p-6:55p, or UA, CO and AA all have connections around the same time that would get you in 2-3 hours earlier than the connection you appear to be protected on.

Give them a call!
Good Luck!
Sawasdee khrab!
 
PanAm747
Posts: 4713
Joined: Mon Mar 01, 2004 4:46 am

RE: Can Airlines Really Do This (Part II)

Sun Jun 11, 2006 12:53 am

I agree with Utapao - give them a call!!

I have had several different airlines change my reservation - for a myriad of reasons. Each time I got an e-mail or a call about a change (none of which gave me an itinerary I liked), I called up the reservation center, spoke as sweetly and nicely as I could, got them to explain the reason for the change, and then convinced them to switch my itinerary to one more of my liking.

Being an a.netter, it is very likely you know what you want and exactly what time and flight you want, so it speeds the process along when the agent knows they are not talking to the average "where's-my-steak-dinner-on-this-$99-transcon-fare?" yahoo that they get so many of.

Remember, the agent can make it happen - give them a reason to do something nice for you. The person you speak to is not the one that made the change - but they can make the change to what you want!! Be the bright spot in their day and you may find yourself exactly where you want.

Best of luck to you!!
Pan Am:The World's Most Experienced Airline - P(oor) S(ailor's) A(irline): San Diego's Hometown Airline-Catch Our Smile!
 
JGPH1A
Posts: 15080
Joined: Thu Aug 14, 2003 4:36 pm

RE: Can Airlines Really Do This (Part II)

Sun Jun 11, 2006 1:18 am

Basic rule of thumb - sched change happens, reaccomodation happens. Most reaccomodation is pretty basic, the system will select the first best itinerary it finds, normally - you're lucky they even took your connection into account at all, a lot of systems don't. US carriers particularly change schedules a lot, pretty much on a weekly basis, and they do their best to accomodate you on an alternate schedule. It is odd that the flight they'd moved you off of was still showing available for sale - that's pretty poor. If it was cancelled (and normally the flight has to be cancelled or drastically time-changed for reacc to be necessary) it shouldn't be showing for sale.
Young and beautiful and thin and gorgeous AND BANNED ! Cya at airspaceonline.com, losers
 
FLyingRev
Posts: 29
Joined: Wed Jan 18, 2006 3:40 am

RE: Can Airlines Really Do This (Part II)

Sun Jun 11, 2006 1:35 am

I have had this happen to me several times this year alone! The airlines are usually pretty good about it! Call them. If the new schedule does not work, they will usually find one that does with no fees or penalties! Even if the res. is a non-refundable, changeable ticket!

Hope it works out,
FlyingRev