HPRamper
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Change In Store For US At PHL?

Fri Jun 23, 2006 12:44 pm

From the daily employee newsletter:

"NEW DIRECTOR OF GROUND OPERATIONS FOR PHL
US Airways is pleased to announce Ken Fischer as the new director of ground operations at PHL. Ken has held numerous positions with America West Airlines in PHX including customer service and ground operations supervisor, administrative supervisor, ground operations assistant manager, tower hub manager, cargo manager, senior manager, and director of ground operations for the hub. He also has worked for Ernst & Young as a senior consultant focusing on performance improvement processes for his clients. Most recently, he was head of ramp operations for Frontier Airlines’ Denver hub."

Is it likely at all that he will shake some things up at PHL? Obviously things ran smoothly at DEN when he was there.
 
USPIT10L
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RE: Change In Store For US At PHL?

Fri Jun 23, 2006 1:00 pm

Quoting HPRamper (Thread starter):
Is it likely at all that he will shake some things up at PHL? Obviously things ran smoothly at DEN when he was there.

PHL is by far the worst-operating of US Airways' hub airports, and has been for quite some time. They have the worst on-time percentage, the largest amounts of aircraft damage and also the most delays. PHL needs a MAJOR overhaul, and not just US Airways' operation. The whole airport was never designed for the amount of traffic that flows through it now. Best of luck to him, he's got his work cut out for him.
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Sean-SAN-
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RE: Change In Store For US At PHL?

Fri Jun 23, 2006 2:16 pm

PHL is almost a rouge operation on the ground... you have alot of oldtimer guys who think of themselves as Tony Soprano Jr's, they do little work, refuse to wear uniforms, and even ID badges sometimes. Mgmt had to make a point to remind everyone in PHL that ID badges will be enforced from now on by the airport police.

Also, there are alot of racial tensions between the oldtimers (mostly white) and the newbies, who are often young and minority.

Hopefully he can make a difference. They really just need to get in and start firing all the dead weight. Hopefully he doesn't get beat up like the TWU union rep did!
 
thegooddoctor
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RE: Change In Store For US At PHL?

Fri Jun 23, 2006 6:40 pm

Quoting Sean-SAN- (Reply 2):
PHL is almost a rouge operation on the ground... you have alot of oldtimer guys who think of themselves as Tony Soprano Jr's, they do little work, refuse to wear uniforms, and even ID badges sometimes. Mgmt had to make a point to remind everyone in PHL that ID badges will be enforced from now on by the airport police.

How the $&# do they get away with not wearing ID badges??? The city airport cops aren't even the end of that story... The FAA can ding an airline for 10-large for each employee caught not wearing an ID badge. Worse than that, when I worked at PHX we were warned that the FAA occasionally sent an agent for a walk on the ramp without ID - fines were also 10,000 for each airline employee who saw the agent and didn't stop and confront him/her.
The GoodDoctor
 
A330323X
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RE: Change In Store For US At PHL?

Sat Jun 24, 2006 7:43 am

Quoting HPRamper (Thread starter):
"NEW DIRECTOR OF GROUND OPERATIONS FOR PHL

Is it likely at all that he will shake some things up at PHL? Obviously things ran smoothly at DEN when he was there.

Don't get your hopes up. US announces a new director of ground ops, or a new station manager, or whatever, all the time. Like every 6 months they replace the PHL management, and they've done that for the last 5 years or so.

Quoting USPIT10L (Reply 1):
PHL is by far the worst-operating of US Airways' hub airports, and has been for quite some time. They have the worst on-time percentage

I think you'll find LGA is worse, not that you seem to care.
I'm the expert on here on two things, neither of which I care about much anymore.
 
vega
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RE: Change In Store For US At PHL?

Sat Jun 24, 2006 8:16 am

Quoting A330323X (Reply 4):
Don't get your hopes up. US announces a new director of ground ops, or a new station manager, or whatever, all the time. Like every 6 months they replace the PHL management, and they've done that for the last 5 years or so.

Yep and one main reason is because Parker seems to feel that anything can be fixed by just re-applying a new band-aid - with a minimum balance checkbook.
We are but a moment in this vast Universe and when gone we will never have existed.
 
ScottB
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RE: Change In Store For US At PHL?

Sat Jun 24, 2006 8:19 am

Quoting A330323X (Reply 4):
Quoting USPIT10L (Reply 1):
PHL is by far the worst-operating of US Airways' hub airports, and has been for quite some time. They have the worst on-time percentage

I think you'll find LGA is worse, not that you seem to care.

Not for on-time arrivals for US in 2006. So far:

January: LGA 73.4%; PHL 71.4%
February: LGA 74.4%; PHL 74.4%
March: LGA 81.2%; PHL 81.2%
April: LGA 78.9%; PHL 74.5%

Tied for two months and PHL was worse for two months. The May numbers from DOT will probably appear in a couple of weeks.
 
FutureFO
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RE: Change In Store For US At PHL?

Sat Jun 24, 2006 8:23 am

Possibility that there are going to be people that are actually going to work. I have a PHL turn on Sun and am not looking forward to it as well as the LGA turn that I have.


Sean
I Don't know where I am anymore
 
HPRamper
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RE: Change In Store For US At PHL?

Sat Jun 24, 2006 8:49 am

Quoting Vega (Reply 5):
Yep and one main reason is because Parker seems to feel that anything can be fixed by just re-applying a new band-aid - with a minimum balance checkbook.

So appointing a new director of ground operations, as well as socking ten million smackers into refurbishing PHL baggage systems and ground equipment is just a band-aid? Other than moving to a new international hub, or firing every single ramper and starting from scratch, what more could he do with PHL?

Quoting A330323X (Reply 4):
I think you'll find LGA is worse, not that you seem to care.

Is that just in terms of delays, or are there other factors as well? I had heard LGA is quite delay prone but I thought PHL overall was more of a mess.
 
FutureFO
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RE: Change In Store For US At PHL?

Sat Jun 24, 2006 9:32 am

Both LGA and PHL are a mess and both have horrendous reputations.


Sean
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vega
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RE: Change In Store For US At PHL?

Sat Jun 24, 2006 9:48 am

Quoting HPRamper (Reply 8):
So appointing a new director of ground operations, as well as socking ten million smackers into refurbishing PHL baggage systems and ground equipment is just a band-aid?

The baggage system is just one of many problems at PHL that need to be fixed, particularly the physical esthetics of several terminals. These are the areas that most people see and form an immediate (bad) impression of the place, no matter what prevails elsewhere. If US really wanted to make PHL a showplace, in spite of it's basic design flaws, they surely could - look what CO did at EWR and NW at DTW. $10M or $20M won't go very far in achieving that goal. Of course no one knows if behind the scenes, the city etal. are preparing for a complete makeover and US is just stop gapping the situation. As far as I can see, Parker has done little more than pay lip service to his Premier Hub.

[Edited 2006-06-24 02:49:47]
We are but a moment in this vast Universe and when gone we will never have existed.
 
A330323X
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RE: Change In Store For US At PHL?

Sat Jun 24, 2006 9:53 am

Quoting ScottB (Reply 6):
Not for on-time arrivals for US in 2006. So far:

January: LGA 73.4%; PHL 71.4%
February: LGA 74.4%; PHL 74.4%
March: LGA 81.2%; PHL 81.2%
April: LGA 78.9%; PHL 74.5%

Tied for two months and PHL was worse for two months. The May numbers from DOT will probably appear in a couple of weeks.

The numbers I have for January-April 2006 show 20.04% of US's LGA arrivals are delayed, against 22.94% of US's PHL arrivals.

Perhaps your numbers are mainline only, and mine include Express? Or the other way around?

Quoting HPRamper (Reply 8):
Is that just in terms of delays, or are there other factors as well?

I was just talking about delays, since the other poster explicitly claimed that PHL had the worst on-time percentage.
I'm the expert on here on two things, neither of which I care about much anymore.
 
N670UW
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RE: Change In Store For US At PHL?

Sat Jun 24, 2006 10:05 am

Quoting A330323X (Reply 11):
The numbers I have for January-April 2006 show 20.04% of US's LGA arrivals are delayed, against 22.94% of US's PHL arrivals.

I don't think that helps your case.  Silly
 
A330323X
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RE: Change In Store For US At PHL?

Sat Jun 24, 2006 10:09 am

Quoting N670UW (Reply 12):
I don't think that helps your case.

LOL.

That's what I get for typing in three threads at once.  Embarrassment

I meant it the other way around. I think.
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m180up
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RE: Change In Store For US At PHL?

Sat Jun 24, 2006 12:21 pm

Quoting Vega (Reply 5):
Quoting A330323X (Reply 4):
Don't get your hopes up. US announces a new director of ground ops, or a new station manager, or whatever, all the time. Like every 6 months they replace the PHL management, and they've done that for the last 5 years or so.

Yep and one main reason is because Parker seems to feel that anything can be fixed by just re-applying a new band-aid - with a minimum balance checkbook.

Doug Parker hasn't been in charge for 5 years, and he is already doing more than anyone before, let's have some faith that things will go better of US there
Werner from SAL
 
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RE: Change In Store For US At PHL?

Sat Jun 24, 2006 12:23 pm

Quoting M180up (Reply 14):
Doug Parker hasn't been in charge for 5 years, and he is already doing more than anyone before, let's have some faith that things will go better of US there

This is the third set of PHL management under Parker though. Why didn't he get it right the first time if he's such a God?

And Al Crellin, the guy at US who's completely in charge of operations, has indeed been in charge there for 5 years, so what's his excuse?
I'm the expert on here on two things, neither of which I care about much anymore.
 
USPIT10L
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RE: Change In Store For US At PHL?

Sat Jun 24, 2006 12:23 pm

Quoting A330323X (Reply 4):
I think you'll find LGA is worse, not that you seem to care.

It's ok, Ed. Actually, LGA is one airport I've been meaning to travel to when I get the time and chance. If I was a US Airways employee, I'd avoid PHL at all costs, not that different than DL employees avoiding ATL a lot. The delays and weather problems are not worth it if you have a choice.
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N670UW
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RE: Change In Store For US At PHL?

Sat Jun 24, 2006 12:38 pm

Quoting A330323X (Reply 15):
This is the third set of PHL management under Parker though. Why didn't he get it right the first time if he's such a God?

And Al Crellin, the guy at US who's completely in charge of operations, has indeed been in charge there for 5 years, so what's his excuse?

Oh, that can't be right. After all, Crellin is 'talented.' That's why he was retained.  

[Edited 2006-06-24 05:41:01]
 
ORD2PHL
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RE: Change In Store For US At PHL?

Sat Jun 24, 2006 12:38 pm

PHL is brutal for delays, but so much of that is due to the poor configuration of the overall facility and the sometimes horrendous taxi times for departure especially during the evening rush.

As for baggage, forget it, I learned pretty quickly when I moved here 3 years ago to never check a bag when flying US into PHL, you can end up waiting longer for your bag than you actually sat on the plane.

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Amwest2United
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RE: Change In Store For US At PHL?

Sat Jun 24, 2006 3:32 pm

In the past 9months, Mr. Parker has already done a tremendous job for PHL and U.S. Airways. I agree that US Mgt. in PHL have their work cut out for them, fixing delays is not one that any one airline can fix.

Let me explain.

KPHL competes for airspace with all New York and Washington area airports. Unfortunately, those cities control the ATC centers above PHL. That being said, we have only 2 departure corridors to the west and 1 to both the north and south. Airports such as BWI have 2-3 north and south and 4-5 West, same goes for EWR. Here in PHL they must maintain a 5 mile in-trail for each aircraft departing, thus causing back ups on a normal day. We add 35min taxi out times to the flight times for all flights to compensate for the waiting. When the weather starts causing re-routings, it can kill the departure rate. The Arrivals work the same way, as I understand it, there are only 4 arrivals corridors to KPHL as well. Given the fact that over 60% of the flights into KPHL arrive over a western arrival corridor, you can count on being slowed down as far out as Pittsburgh or Charleston, WV. The City and Local FAA and Airlines are beginning talks to add 2-3 more Arrival and departure corridors to/from the northwest, west and southwest, which would allow for departures one right after the other, without waiting for 5 mile separation. The arrival rate would not improve as much, until PHL extends runway 8/26 and/or runway 17/35 to allow for larger jets to land on them. But, the local FAA tends to delay inbound flights, because they can't get the outbound flights out in a timely manner and there are planes sitting everywhere.

Doug and US Airways will play a big part in getting this airspace project moving, which will not only increase their on-time performance, but all airlines as well. Not to long ago, there was a great article in the Philly newspaper spelling this all out.

US Airways in Philly has not had the dedication from its upper Mgt that it has now. I know the Tony and Ken, along with many other individuals from HP and the NEW US will help make Philly one of US Airways crown jewels, given the time to prove to the employees that they truly are cared about. Even if the aispace/volume issues can't be fixed, you will see great changes come through.
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m180up
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RE: Change In Store For US At PHL?

Sat Jun 24, 2006 3:48 pm

Quoting Amwest2United (Reply 19):

  at least there is still people who thinks we can do better at PHL, welcome to my Respected user list for that, my first member actually!

[Edited 2006-06-24 08:50:20]
Werner from SAL
 
vega
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RE: Change In Store For US At PHL?

Sat Jun 24, 2006 4:11 pm

Quoting Amwest2United (Reply 19):
In the past 9months, Mr. Parker has already done a tremendous job for PHL and U.S. Airways. I agree that US Mgt. in PHL have their work cut out for them, fixing delays is not one that any one airline can fix.

Let me explain.

I think most of us long time PHL supporters are familiar with the airspace situation and the FAA plans to improve it - see the many posts in this Forum, but a reminder is always appreciated. My argument is that the physical condition of the terminals should be a high priority if US is to compete favorably with other major hubs. Also, lest we forget that the most significant physical improvement to PHL in recent history and it's current best face is Terminal A-West - an effort funded by the pre-Parker management team.
We are but a moment in this vast Universe and when gone we will never have existed.
 
CentPIT
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RE: Change In Store For US At PHL?

Sun Jun 25, 2006 12:15 am

Going to PHL this Fri. should be very interesting. I hope my flight isn't delayed. Is there a chance of my flight being delayed in Pittsburgh for the flight to PHL and then on to RDU, or is it rare for this to happen? I should have taken the non-stop from PIT, hahaha. Oh well, I guess I can just spot or something in PHL.
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ophila
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RE: Change In Store For US At PHL?

Sun Jun 25, 2006 1:23 am

Al Crellin-this is a name that has remained in the US fold & why. I was a Manager in PHL w/US & and Dty Mnr in JFK w/ Dl prior to that. US is trying slowy to fix Phl but they are using peroxide and ace bandages to do it....Crellin has an approach that Philly is to be tollerated......PIT CLT & Crystal City have all the training & company facillities..PHL does not even have a functioning Credit Union! For years the company has ignored it's cash cow (PHL) they have tried BWI,PIT that FLL focus debacle to the carribean....geographically this airport is the most convient & viable station that they have..................Terminals B & C are trash the ramp control operations there are disgraceful at best...Terminal A-West is a joke as well.....only 14 gates that are only utilized 3xs a day at best.......US can make it, if they committ to this facility.they and maybe then those sluggs who disgrace the company their would be exposed and done away with for good.
 
HPRamper
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RE: Change In Store For US At PHL?

Sun Jun 25, 2006 2:15 am

Crystal City is closed and gone, from what I've read.

Crellin I don't know squat about, me being HP, but is it reasonable to think he may be retiring soon anyway? Now that I think about it, the new management/board of directors had to basically pay off most of the old US management to convince them to "retire". I figured they had to keep some of the old US people to avoid senior US employees and the US unions throwing a fit about a "takeover" etc.
 
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Amwest2United
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RE: Change In Store For US At PHL?

Sun Jun 25, 2006 10:17 am

HPRamper, why keep an eye out for N815AW?

I feel we are mixing the issues. Strictly operational, terminals conditions will not make or break you on-time performance that has been discussed above. Esthetically, it is nice to see bright, new gate area and jet bridges, but as long as the equipment works, the impact is negligible. I agree with the statement the new A-west is a waste, only US Airways can truly use it, and after the afternoon flights across the pond, it sits empty. But, you do need a way to have international flights, so it does serve its purpose.

It’s a cause and effect theory here. If you fix the arrival and departure rate, you have less delayed and canceled flights. Less delayed and canceled flights, less angry upset customers. Less angry and upset customers, happier employees who don’t care as much about the old terminals as they do about getting yelled at and talked down to by the un happy customers daily. Happier employees equal more motivated and enthusiastic, increased drive on-time performance up.

I know that is elementary, but it is sometime the most basic things that stick out the most. I believe in Doug Parker, Doug believes in Tony Grantham and they both believe in his employees. The old PHL management stopped investing money in PHL several years ago, the new US management, will invest wisely and timely to insure the best outcome for all.
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HPRamper
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RE: Change In Store For US At PHL?

Sun Jun 25, 2006 10:59 am

Because that's my plane. Meaning it's the one I whacked with a beltloader a few months ago.