andz
Posts: 7624
Joined: Mon Feb 16, 2004 7:49 pm

Greetings From The Flight Deck

Sat Jun 24, 2006 5:06 pm

On most airlines I have flown with you will hear the occasional comment from the flight deck. It varies on what you hear depending on the disposition of the flight crew, here in South Africa it is common to get a welcome on board with flight time, crew names, destination weather etc. Then at cruise some more info with a weather update, and after landing a thank you and goodbye.

However... Nationwide (CE) flight deck crew do the "thank you and goodbye" at the top of descent which I find really strange. I flew JNB-DUR-JNB with them this week and one announcement went:

"Well folks, from the flightdeck, Captain again, we're just about to start our descent for Durban, the weather on the ground is blah blah, we'd like to thank you for flying Nationwide and hope to see you on board again soon. From the first officer and myself, farewell."

Then the flight continued for another 15 minutes and the only other sound from the front was "cabin crew your positions for landing"

Do any other airlines say their farewells at FL330???
After Monday and Tuesday even the calendar says WTF...
 
DreamsUnited
Posts: 239
Joined: Sat Jun 24, 2006 2:44 pm

RE: Greetings From The Flight Deck

Sat Jun 24, 2006 5:15 pm

That is a bit strange, I haven't encountered anything like that but I do know that if you break up with a girl and stay at her house rummaging through her fridge it makes for a really awkward 15 minutes. It's kinda like that, they kick you out at 330 feet and expect you to leave.
Do not abort a takeoff because a cockpit window pops open!
 
noelg
Posts: 2313
Joined: Fri Apr 26, 2002 11:39 pm

RE: Greetings From The Flight Deck

Sat Jun 24, 2006 9:06 pm

That's pretty common, at least on shorter flights, in my experience. I've rarely heard the flight deck crew come on after landing - the latest is usually a greeting, then tagged onto the end "And, cabin crew prepare for landing please".

It is common in New Zealand to get an in-flight greeting from the crew, saying where we are and what we can see out of the window on each side, as well as what we can expect to see on approach. Don't hear that so much in Europe.
 
gkirk
Posts: 23345
Joined: Thu Jun 15, 2000 3:29 am

RE: Greetings From The Flight Deck

Sat Jun 24, 2006 9:11 pm

Quoting Noelg (Reply 2):
I've rarely heard the flight deck crew come on after landing - the latest is usually a greeting, then tagged onto the end "And, cabin crew prepare for landing please".

Strange, usually I hear the flight deck speaking after landing whilst taxiing to the gate
When you hear the noise of the Tartan Army Boys, we'll be coming down the road!
 
UK_Dispatcher
Posts: 2254
Joined: Fri Dec 21, 2001 8:44 pm

RE: Greetings From The Flight Deck

Sat Jun 24, 2006 9:15 pm

Were you on the B722? I want to do a few internal flights with CE, 1T, etc to get on some classics. It was a shame to see all those B735s arriving at CE, which I imagine will replace the B732s eventually, but it is a good sign of progress for the airline.

Also, does anyone know the current status of CE's pax B721? Is it still stored at Lanseria?
 
David L
Posts: 8547
Joined: Tue May 18, 1999 2:26 am

RE: Greetings From The Flight Deck

Sat Jun 24, 2006 10:14 pm

Quoting Gkirk (Reply 3):
Strange, usually I hear the flight deck speaking after landing whilst taxiing to the gate

I've only flown BA in the last few years but I'm fairly sure their "Welcome to nnn... passengers with onward flights..." speech is done by cabin crew.
 
englandair
Posts: 2193
Joined: Tue Oct 10, 2000 4:34 am

RE: Greetings From The Flight Deck

Sat Jun 24, 2006 11:41 pm

David,

The speech you mention IS done by the cabin crew, but then the flight deck waffle on for a bit after  Smile
 
infodesk
Posts: 1462
Joined: Thu May 18, 2006 11:06 pm

RE: Greetings From The Flight Deck

Sat Jun 24, 2006 11:53 pm

Quoting Andz (Thread starter):
Do any other airlines say their farewells at FL330???

Yep, I've noticed it on several occasions on Easyjet. I find it a shame. I mean, to say goodbye, thank you for flying with them and say they're looking forward to seeing you again soon when you've only just started descent is somewhat tempting fate......  Confused
"Do nothing in haste, look well to each step and from the beginning think what may be the end" - Edward Whymper
 
David L
Posts: 8547
Joined: Tue May 18, 1999 2:26 am

RE: Greetings From The Flight Deck

Sun Jun 25, 2006 12:07 am

Quoting Englandair (Reply 6):
The speech you mention IS done by the cabin crew, but then the flight deck waffle on for a bit after

I guess I must tune out before that. Probably thinking how soon I can have a cigarette!
 
turnit56N
Posts: 230
Joined: Wed Nov 02, 2005 12:13 am

RE: Greetings From The Flight Deck

Sun Jun 25, 2006 12:23 am

Hmmm. To me, top of descent or early in the descent is the most logical place for a goodbye from the cockpit. Right before landing or late in descent the pilots are often too busy to make an extended announcement about the weather, gate of arrival, thanks for flying, etc. While taxiing in is also a busy time for the pilots. Considering that most incidents and accidents occur while taxiing, it's pretty important for both pilots to be paying attention to what ATC is saying while they're moving on the ground. I personally wouldn't think about going off the radio long enough on the taxi to make a long "welcome and goodbye" announcement unless we're stopped on the taxiway or ramp for some reason.
Aviation is not so much a profession as it is a disease.
 
flyingKangaroo
Posts: 507
Joined: Thu Apr 15, 2004 10:29 pm

RE: Greetings From The Flight Deck

Sun Jun 25, 2006 2:38 am

I agree with Turnit56N. I've rarely heard messages from the flight deck after landing, usually just before descent has atarted, along the lines of:

"ladies and gentlemen, this is captain ___ spekain. We're just about to begin our descent into _______. The current temperature is __C. We should be on the ground in __ minutes, and at the gate shortly after. On behalf of the entire crew of flight ___, and everyone here at _____- airlines, we thank you for flying _______, and hope to see you again soon. Cabin crew prepare for landing."

haha can't believe I typed that all out.

flyingKangaroo
QANTAS-- The Spirit of Australia
 
DreamsUnited
Posts: 239
Joined: Sat Jun 24, 2006 2:44 pm

RE: Greetings From The Flight Deck

Sun Jun 25, 2006 2:54 am

I also agree with Turnit56N, doing the goodbye's before desent is a quiet logical thing to do.
Do not abort a takeoff because a cockpit window pops open!
 
dartland
Posts: 514
Joined: Wed Apr 20, 2005 5:09 am

RE: Greetings From The Flight Deck

Sun Jun 25, 2006 2:58 am

I'd say what you are describing is the norm in the US.

The one thing I don't like is US Airways spiel by the flight attendants during decent. They always close it with: "Welcome to XXX", as if you've already landed.
 
andz
Posts: 7624
Joined: Mon Feb 16, 2004 7:49 pm

RE: Greetings From The Flight Deck

Sun Jun 25, 2006 3:09 am

Quoting UK_Dispatcher (Reply 4):
Were you on the B722?

It was a 732 both legs

Quoting Infodesk (Reply 7):
say they're looking forward to seeing you again soon when you've only just started descent is somewhat tempting fate

My thoughts exactly!
After Monday and Tuesday even the calendar says WTF...
 
aaden
Posts: 774
Joined: Mon Jan 09, 2006 9:49 am

RE: Greetings From The Flight Deck

Sun Jun 25, 2006 4:10 am

all the flights I've been on I usually hear the flight deck on the decent and, the cabin crew on the ground. correct me if I'm wrong.
 
mandala499
Posts: 6458
Joined: Wed Aug 29, 2001 8:47 pm

RE: Greetings From The Flight Deck

Sun Jun 25, 2006 4:16 am

Well, one a.net member greeted pax from the flight deck with "Good Morning/Afternoon/Evening Ladies and Gentlemen... Boys and Girls... Welcome on board this fabulous (aircraft type) operating your flight today with (airline) from (origin) to (destination)... (and so on)..."

All with a very lively and jingoistic tone to it... It sure cracked me up, but unfortunately it left a few pax startled wondering if they got a real pilot up front... Bwahahahaha...

Mandala499
When losing situational awareness, pray Cumulus Granitus isn't nearby !
 
Evan767
Posts: 2198
Joined: Wed Aug 24, 2005 10:52 am

RE: Greetings From The Flight Deck

Sun Jun 25, 2006 5:06 am

Delta does it every time. Seems normal to me. Haven't heard it any other way.
The proper term is "on final" not "on finals" bud...
 
rikkus67
Posts: 1141
Joined: Fri Jun 09, 2000 11:34 am

RE: Greetings From The Flight Deck

Sun Jun 25, 2006 5:24 am

I also have to agree with Turnit56N. With the complexity of landing (especially when in the interior of British Columbia), I agree the announcement right before descent makes sense. Of course, saying goodbye at that time might be tempting fate a little....

IIRC, both AC and WJ go as far as thanking you for flying, but leave the final salutation with the cabin crew.
AC.WA.CP.DL.RW.CO.WG.WJ.WN.KI.FL.SK.ACL.UA.US.F9
 
charlipr
Posts: 262
Joined: Sat Dec 10, 2005 7:12 am

RE: Greetings From The Flight Deck

Sun Jun 25, 2006 5:33 am

Is a term called "sterile cockpit." The descent to landing phase of the flight is on of the most criticial. So crews maintain a "sterile cockpit" below 10,000 FT. They do not talk about anything else, but to ATC, run the checklist, and anything pertaining to the flying of the aircraft. In the U.S. it is a requirement to commercial carriers to maintain a "sterile cockpit" below 10,000 FT so there concentration is completely on the flight. Do not know if this is the case on this flight, but I when you fly commercially in the U.S. it is common not to hear the flight crew below 10,000 FT.
 
Grbld
Posts: 349
Joined: Tue Dec 06, 2005 9:25 pm

RE: Greetings From The Flight Deck

Sun Jun 25, 2006 7:39 am

Tempting fate?

What's that? Isn't the pre-departure crew briefing about what you're gonna do in case an engine blows up tempting fate either? Jinxing the flight? Oh boy, we'll need to rewrite some procedures then to avoid tempting fate.

It's much SAFER to do the goodbye message around top of descent than at a later time. Some folks here sound as if it's their right as a passenger to get the goodbye speech after landing. Guess what: If we're too busy upfront due to bad weather, busy airspace or something else going on, you may not even get the goodbye speech. It's totally subordinate to lots of other things we're doing.

And like Turnit56N said: After landing we're busy and especially on shorter sectors with a two-pilot crew, we're both paying attention to where we're going, ATC, after landing procedures, maybe talking to handling or ops or maintenance on the second radio set. The place where airplane accidents are most likely to happen is during taxiing.

Grbld
 
ZKNSJ
Posts: 48
Joined: Wed Jan 04, 2006 6:10 pm

RE: Greetings From The Flight Deck

Sun Jun 25, 2006 7:46 am

during a recent air new zealand flight from auckland to perth, we didnt hear anything from the flightdeck till top of decent 6hrs 45 after we had departed
 
deltairlines
Posts: 6875
Joined: Mon May 24, 1999 4:47 am

RE: Greetings From The Flight Deck

Sun Jun 25, 2006 7:46 am

On my Delta/Comair flight this morning, all we got for flight deck announcements were the standard pre-takeoff announcement (we're number five for departure, prepare cabin), a short announcement on weather at our destination once at cruise, and an announcement while we were waiting for our gate to be ready to remain seated with our seatbelts on as we weren't at the gate yet. Nice and simple - flights with a lot of chatter and announcements are a little annoying to me as a passenger - nice and simple the way to go.

Jeff
 
OMA2FAI2SAV
Posts: 215
Joined: Sat Jan 28, 2006 8:53 am

RE: Greetings From The Flight Deck

Sun Jun 25, 2006 8:17 am

I non rev somewhere every week. All of the Delta/DCI carriers do it this way. The farewell from the cockpit just before decent, and the welcome once on the ground by the cabin crew. I have noticed this done on AA, CO, AS, NW, UA, HA, DH, F9, FL, and YX as well. It seems this is the norm, at least here in the US.
If the best things in life are free, why am I always so broke?
 
hz747300
Posts: 1906
Joined: Thu Mar 11, 2004 11:38 pm

RE: Greetings From The Flight Deck

Sun Jun 25, 2006 8:36 am

I just flew SG SYD to SIN / SIN to HKG and return, and on each flight they did the flight deck goodbye at the 10 minutes to decent.

There was an exception, we had a medical emergency with a passenger on one leg, and after landing the pilot told everyone to remain in their seats after the plane stopped so that paramedics can tend to the passenger.
Keep on truckin'...
 
Evan767
Posts: 2198
Joined: Wed Aug 24, 2005 10:52 am

RE: Greetings From The Flight Deck

Sun Jun 25, 2006 11:24 am

Quoting DeltAirlines (Reply 21):
flights with a lot of chatter and announcements are a little annoying to me as a passenger

Very very true. I remember I was flying SFO-ATL once and the pilot came on at least 10 times to announce something unnecessary. "Folks we are about to fly over the Grand Canyon now" "Uhhh folks from the flight deck we are currently over New Mexico about 1400 nm from ATL" "Uhh folks theres a bit of rough weather outside, we are currently over Arkansas and we'll be in ATL a bit early. Plus the usual "Prepare cabin for departure", flight update, and descent announcement. He kept interrupting the movie every time, and passengers who were sleeping were abruptly awaken. Simple flights are the way to go.
The proper term is "on final" not "on finals" bud...
 
TinkerBelle
Posts: 1436
Joined: Tue Sep 27, 2005 7:46 am

RE: Greetings From The Flight Deck

Sun Jun 25, 2006 11:38 am

Quoting DreamsUnited (Reply 1):
That is a bit strange, I haven't encountered anything like that but I do know that if you break up with a girl and stay at her house rummaging through her fridge it makes for a really awkward 15 minutes. It's kinda like that, they kick you out at 330 feet and expect you to leave.

LOL.. Interesting analogy but if I break up with girl, the last thing I'll be going through is her fridge...maybe her wardrobe looking for some souv panties.
If you are going through hell, keep going.
 
cxb744
Posts: 219
Joined: Wed Apr 05, 2006 7:31 am

RE: Greetings From The Flight Deck

Sun Jun 25, 2006 1:15 pm

Southwest does this all the time. Right at the top of decent. Even the flight attendant's Welcome you to the city before you are on the ground.

Example: "Double check those seat belts, we'll be on the ground shortly, Welcome to Los Angeles."
What is it? It's A 747-400, but that's not important right now.
 
andz
Posts: 7624
Joined: Mon Feb 16, 2004 7:49 pm

RE: Greetings From The Flight Deck

Sun Jun 25, 2006 1:26 pm

Quoting Grbld (Reply 19):
Some folks here sound as if it's their right as a passenger to get the goodbye speech after landing. Guess what: If we're too busy upfront due to bad weather, busy airspace or something else going on, you may not even get the goodbye speech. It's totally subordinate to lots of other things we're doing.

Well if that condescending attitude extends to your passengers then I would rather not hear from you. Just remember who are the reason you are even in that flight deck.
After Monday and Tuesday even the calendar says WTF...
 
757223
Posts: 67
Joined: Thu Mar 10, 2005 2:59 pm

RE: Greetings From The Flight Deck

Sun Jun 25, 2006 3:02 pm

I would guess that more times than not, members of this site would actually like more information from the cockpit, as opposed to less messages. Afterall, we are a special group of people who love flying. Since not all airlines have a Channel 9, I personally like a talkative flight deck. I like to hear speed, Wx info and route info. I'm sure most people do not, but than again, how many people really love flying these days?
A/C Flown: 727,737,747,757,767,777,A319/320,MD-80,DC-9,DC-10,L-1011,BAC-111,F-100,CRJ-200/700,EMB-135/140/145,SF-340
 
Junior747
Posts: 21
Joined: Sun Apr 17, 2005 5:12 am

RE: Greetings From The Flight Deck

Sun Jun 25, 2006 5:15 pm

I've been on several flights within Europe and North America where they say their goodbye from the flight deck just before the decent. I think it's perfectly normal. The reason for saying it at that time is probably that when they are on approach, landing and finally on the ground, the flight crew's job is to get the plane landed, parked and ready for de-boarding, whilst the cabin crew continue to make the announcements on the PA system (Keep seat belt fastened, thank you for flying with us, etc...). Not all airlines or crews do it, but I don't think there is anything wrong in them doing it this way.

Regards,

Junior747
Pilot of 'Lady Guinness' - 9H-UMR
 
User avatar
ManuCH
Crew
Posts: 2677
Joined: Mon Jun 20, 2005 12:33 am

RE: Greetings From The Flight Deck

Sun Jun 25, 2006 6:17 pm

LX (and before that, SR) always has the FAs do the "welcome to and goodbye" announcement right after touchdown. What they usually say is "Ladies and gentlemen, welcome to XX. We hope you've enjoyed this flight and we hope to have you soon on board one of our aircraft again". There's no formal "goodbye" from the cockpit, or if there is, it's right after starting the descent. At least that's what happened during my flights.

Brief off-topic: once, on a short LX hop from BRN to LUG in a Saab 340 there were really hefty thunderstorms. The flight gave white knuckles to many passengers, and to be honest I wasn't amused either. Anyway, after landing the FA came up with "Ladies and gentlemen, welcome to LUG. We certainly can't hope you've enjoyed this flight, but we hope nonetheless to have you soon on board one of our aircraft again"  Smile. When disembarking I looked at the poor FA as if I wanted to make a comment about the storm, and she promptly told me "You know, you're home now, but I have to do this twice again tonight!".

-Manuel
Never trust a statistic you didn't fake yourself
 
Grbld
Posts: 349
Joined: Tue Dec 06, 2005 9:25 pm

RE: Greetings From The Flight Deck

Sun Jun 25, 2006 6:25 pm

Quoting Andz (Reply 27):
Well if that condescending attitude extends to your passengers then I would rather not hear from you. Just remember who are the reason you are even in that flight deck.

Actually, I love doing PA speeches, because it is one of the few tangible things I can actually do to make the passenger's flight more fun and comfortable.

Where in the part that I described that flight safety ALWAYS comes first over a goodbye speech, did you find me to be condescending?

I also have my own company besides my flying job where I do branding for other companies, so I'm very very aware of how the way you present yourself has an effect on your customers. That's one of the key elements of branding.

However, as a pilot, I'm not there just for you. My job is to take you from A to B safely and efficiently. The flight attendants are also not there to make your flight comfortable, they're there for your safety. Your comfort comes second. If you don't get that, then it's you that's condescending!

I don't come up to your job that I know virtually nothing about and start telling you how to do it. That would be incredibly arrogant.


Grbld
 
greenjet
Posts: 869
Joined: Sat Aug 25, 2001 9:59 pm

RE: Greetings From The Flight Deck

Sun Jun 25, 2006 6:41 pm

I've been on some flights with a certain Irish LCC where the flight deck have been mute. The cabin crew on the other hand are the opposite with a constant stream of announcements - the sale of snacks, the sale of perfumes, the sale of train tickets, the sale of city guides... Maybe the flight deck just couldn't get a word in  Smile
 
toptravel
Posts: 100
Joined: Wed Oct 05, 2005 5:36 pm

RE: Greetings From The Flight Deck

Sun Jun 25, 2006 8:49 pm

In my case, during flight most comments from the cockpit come across as Thank you blurr blurr blurr mumble mumble blurr blurr mumble mumble blurr blurr something something blurr.

Now what did they say, the wings are falling off or are we arriving early.

Speak up and clearly if you can, would be appreciated.
 
andz
Posts: 7624
Joined: Mon Feb 16, 2004 7:49 pm

RE: Greetings From The Flight Deck

Mon Jun 26, 2006 12:56 am

Quoting Grbld (Reply 31):
Where in the part that I described that flight safety ALWAYS comes first over a goodbye speech, did you find me to be condescending?

I have absolutely no problem with that and I would expect that. The "some people expect" bit was a bit "looking down the nose" but that's just my perception, and I know that some pilots think they are better than God, no offence intended to yourself.

Quoting Grbld (Reply 31):
The flight attendants are also not there to make your flight comfortable, they're there for your safety

My wife was a flight attendant so I know all about that.

Quoting Grbld (Reply 31):
I don't come up to your job that I know virtually nothing about and start telling you how to do it. That would be incredibly arrogant.

I get it every day!
After Monday and Tuesday even the calendar says WTF...

Who is online