QXatFAT
Topic Author
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Personal Situation On Virgin, How Should I Handel?

Tue Jun 27, 2006 7:07 am

Hey everyone, my friend just flew out from LAS to LHR on VS. He was stupid I know, but, he checkd his brand new lap-top in and when he arrived in LHR, his lap-top bag was empty. They just left the cords for it and batter pack. (Stupid theifs by the way) How should this be handled? Does he need to report it to Virgin Atlantic and thats it? Or does it need to be with TSA? LAS? LHR?


Thanks in advance  Smile

P.S. Remember, I already mentioned he was stupid to check it in and not carry it on so lets keep the harsh comments to a minnimum. He is still at LHR for another 2 months so he can check up on things there.


QXatFAT
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BritPilot777
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RE: Personal Situation On Virgin, How Should I Handel?

Tue Jun 27, 2006 7:12 am

Since when did they do LAS to LHR?? Thought it went in and out of LGW??

Did he make a report of it when he landed?? Probably would have been the best way of going about it, contacting VS might be useless but I can't see it helping to much.

BP777

btw - damn that was a stupid thing to do!! Big grin
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B6JFKH81
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RE: Personal Situation On Virgin, How Should I Handel?

Tue Jun 27, 2006 7:17 am

I would definitely report this to Virgin's Baggage Service Department. Considering the flight originated in LAS, it may be a good thing to also see if the TSA has a reporting system for lost/stolen property that went through their hands...maybe a fill-out report or something on their website.
"If you do not learn from history, you are doomed to repeat it"
 
QXatFAT
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RE: Personal Situation On Virgin, How Should I Handel?

Tue Jun 27, 2006 7:23 am

Quoting BritPilot777 (Reply 1):
Since when did they do LAS to LHR?? Thought it went in and out of LGW??

Okay sorry my bad on that one. He said he flew to London. I should have been the smart one and say LGW aaahhhh! lol

Quoting BritPilot777 (Reply 1):
btw - damn that was a stupid thing to do!!

Haha  Wink

Well he has already reported it to VS when he got his empty case. Then they said he needs to report to LGW, then they said to the London or whatever Police not the airport, then they said TSA, then they said LAS. So he is getting the run around right now. He has something in with just VS as of right now and waiting for a response from them and me to what to do next. I am thinking TSA. He knows he wont see the lap-top again but maybe somekind of payment to another one or something. I told him also to contact Apple and tell them that his lap-top was stollen and if someone tried getting a service or parts for it with the S# that it is a stolen lap-top

Thanks you guys
QXatFAT
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Leezyjet
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RE: Personal Situation On Virgin, How Should I Handel?

Tue Jun 27, 2006 7:31 am

There isn't a huge amount he can do except what he has done, and reporting it to the Police, although the Police in the UK won't be able to do anything either. If he has travel insurance, he will have to claim back from that to cover the loss.

The airlines standard rate of pay for a loss is about $25/kilo IIRC which isn't going to replace a laptop, but that is a standard IATA rate.

I know for a fact that that laptop will still be in the US. The guys over here in the UK are watched like hawks with hidden cameras everywhere in the baggage make up areas, and lots of beady eyes watching them out on the ramp.

Sh!tty thing to happen, but thats life.

 Smile
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JBLUA320
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RE: Personal Situation On Virgin, How Should I Handel?

Tue Jun 27, 2006 8:52 am

Since the laptop is new, did he have it equipped with Apple's Lo-Jack system? If so, Apple can track the whereabouts of the computer and get the correct authorities involved. It is their new theft prevention system but it does not come standard... he should definately give Apple a call.
 
QXatFAT
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RE: Personal Situation On Virgin, How Should I Handel?

Tue Jun 27, 2006 9:27 am

Yes he has the Lo-Jack system or something like this he mentiond. He said he had no time to get it installed right away because of buying it just a few hours from an Apple Store before his flight to LAS on HP. He had the laptop on the plane with him to LAS.

Quoting Leezyjet (Reply 4):
The airlines standard rate of pay for a loss is about $25/kilo IIRC which isn't going to replace a laptop, but that is a standard IATA rate.

Well should he not get paid for more considering that it was not misplaced but stolen! I mean come on. Laptop not in its laptop case all of a sudden? Come on.
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lutfi
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RE: Personal Situation On Virgin, How Should I Handel?

Tue Jun 27, 2006 10:47 am

Best thing to do is to report to VS baggage services and the police. Then make an insurance claim.

Virgin have no liability beyond the 20USD/kg. Otherwise everyone could claim "my diamonds/ notebook/ whatever were stolen, please pay up" and airlines would lose even more money...
 
yellekc
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RE: Personal Situation On Virgin, How Should I Handel?

Tue Jun 27, 2006 5:13 pm

Sorry to join the chorus, but damn, he let that practically brand new laptop out of his sight? If it was me, I wouldn't of let the thing get more than an arms-length away for the first few weeks. I love getting new gadgets ( Just got a Nintendo DS Lite Big grin , it will make my economy class flights across the pacific more bearable.)

Hate to sound pessimistic, but I think he should just accept the loss and file a claim if he has any insurance. I foresee a bunch of phone calls with people giving him the runaround, endless forms needing to be filled out, and in the end absolutely nothing being done. The thief will probably have sold the laptop to make some money, and your friend will have a few more grey hairs.
 
LHR777
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RE: Personal Situation On Virgin, How Should I Handel?

Tue Jun 27, 2006 6:00 pm

Quoting QXatFAT (Reply 6):
Well should he not get paid for more considering that it was not misplaced but stolen! I mean come on. Laptop not in its laptop case all of a sudden? Come on.

No, he shouldn't. Airlines will apply their standard liability to it, unless he paid for additional insurance, available at check-in. Otherwise, it's just a standard baggage pilferage.

Four years ago, I had a brand-new bottle of CK One stolen out of my carry-on bag that ATA made me check-in ("no room in the L1011 sir") which really pissed me off. When I went to baggage claim in SJU, ATA baggage service actually asked me what my bag weighed - I said about 6kgs, and the guy said "no, i think it was closer to 20kg sir", with a wink...! Net result was $20 per kg, so I ended up with $400 cash, PLUS a $200 transportation voucher, "for the inconvenience". Madness! All that, for a $40 bottle of CK One....

Ahh, air travel, back in the day............!

Btw - did I mention, checking-in a laptop is really dumb...?  Wink
 
Leezyjet
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RE: Personal Situation On Virgin, How Should I Handel?

Tue Jun 27, 2006 9:24 pm

Quoting QXatFAT (Reply 6):
Well should he not get paid for more considering that it was not misplaced but stolen! I mean come on. Laptop not in its laptop case all of a sudden? Come on.

No, the airline is not required to stump up the full cost as Lutfi said - thats what travel insurance is for - but if you read the small print on most policies even they won't stump up the cost of a laptop. In the UK, he could claim off his home contents insurance, not sure if you can do that in the US though.

A laptop is permitted to be taken on as handluggage in addition to the standard 1 piece allowance, so what on earth possesed him to check in a brand new laptop in it's bag ?. If it had been in a suitcase, chances are he would still have it, but come on, a laptop in a laptop bag in the hold........

 crazy 
"She Rolls, 45 knots, 90, 135, nose comes up to 20 degrees, she's airborne - She flies, Concorde Flies"
 
standby87
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RE: Personal Situation On Virgin, How Should I Handel?

Tue Jun 27, 2006 11:25 pm

A colleague had his laptop stolen from between his legs whilst he was queueing for check-in at Bogota.

It can happen anywhere - the professionals are good.

But in this case, I don't expect VS to cough up more than regulation.
The rest will have to be covered on Insurance.

I just can't believe that someone actually checked-in a laptop ON ITS OWN.

Are you sure this story is true?
 
jetdeltamsy
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RE: Personal Situation On Virgin, How Should I Handel?

Tue Jun 27, 2006 11:29 pm

Quoting QXatFAT (Thread starter):
Does he need to report it to Virgin Atlantic and thats it?

He needs to report it to Virgin and he needs to file a police report.
Tired of airline bankruptcies....EA/PA/TW and finally DL.
 
tcxdegsy
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RE: Personal Situation On Virgin, How Should I Handel?

Tue Jun 27, 2006 11:41 pm

Quoting Jetdeltamsy (Reply 12):
He needs to report it to Virgin and he needs to file a police report

And then submit a claim to his insurers
next flights: BA1441 0566 0581 1446 EDI-LHR-MXP-LHR-EDI
 
QXatFAT
Topic Author
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RE: Personal Situation On Virgin, How Should I Handel?

Wed Jun 28, 2006 5:37 am

Quoting Standby87 (Reply 11):
Are you sure this story is true?

Oh yeah sorry I am known to be such a big lier! No! Why would I post this if it wasnt real? My friend is now a student for another few months with no laptop having to go to the library to use a computer now for papers.

Quoting Jetdeltamsy (Reply 12):
He needs to report it to Virgin and he needs to file a police report.

Now what can the police do? Does that just mean the London police or also the Vegas police? Do not these places have cameras everywhere to see where exactly it was taken at? It sucks to know that there are some horrible people messing around with luggage. (note that I said "some" not all)

I remember just on my RG flight from GRU-MAO (memorable trip on the MD-11  Sad )someone opend up my suitcase and grabbed the loose bags of pistachios and ripped open a nice assortment of nuts and just grabed out the pistachios. I thought that was pretty lame. Somone that works for RG must have a big fettish for the pistachios.
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dutchjet
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RE: Personal Situation On Virgin, How Should I Handel?

Wed Jun 28, 2006 6:13 am

Quoting QXatFAT (Reply 14):

Oh yeah sorry I am known to be such a big lier! No! Why would I post this if it wasnt real? My friend is now a student for another few months with no laptop having to go to the library to use a computer now for papers.

I dont think anyone is accussing you of being a liar - we are all just amazed that someone checked a laptop computer - its asking for a problem. While its sad that your friend is without his laptop (I got though school without a laptop, and I lived) you really cannot expect Virgin (or any other airline) to replace it simply because it got lost in the system.

As many have stated before:

1. File a report with Virgin and collect whatever compensation that they are willing to offer.

2. File the police report to create a record of the robbery (even if the London police cannot do anything, a record is created of the event).

3. File an insurance claim, if you he has travel insurance (or another type of insurance that would cover the loss.)

4. Save up and buy a new computer, because thats the end of the story.
 
QXatFAT
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RE: Personal Situation On Virgin, How Should I Handel?

Wed Jun 28, 2006 6:25 am

Quoting Dutchjet (Reply 15):
(I got though school without a laptop, and I lived)

Just remember he is over seas and his communication is via e-mail rather then paying for phone calls. The exchange from the USD to BP is not so good for us Americans. He is a theater major so is constantly haveing to write reports on plays being seen from 8 to 5 every day.


I understand that this is kind of a lost cause but just such a crap shoot of a thing to happen. (Yes he is stupid for checking it in I know) But one of the things he said that makes a point is...The VS bagage ladie told him "Are you for real? You checked in a laptop on the plane? How smart was that?" And his response was, "Oh I am sorry...Am I to expect that when I check something in of some kind of value in with Virgin, I should expect that one of you guys will steal it?" I kind of laughed when I heard this because she was asking for it.
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CPHGuard
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RE: Personal Situation On Virgin, How Should I Handel?

Wed Jun 28, 2006 6:32 am

Hey guys...

In January i was in Miami, and i flew with AF from CPH and CDG.

I didnt bring my watch, because i was going to buy a new Breitling on the trip.
I was going to buy my new watch in St. Maarten were we would be sailing to at the end of the week.
After a couple of days, i realised it was annoing not to have a watch so i bought a 20 dollar watch.
Then i St. Maarten i bought my new Breitling.

When we arrived at CPH after the return trip i noticed my bag had been opened, and the Breitling had been removed.

What the thiefs didnt notice was, that the Bretiling WASN´T in the box. The Breitling was on my arm, and the thiefs stole the 20 dollar Timex, i had put in the Breitling case.
It was a little sad, to lose the original box for my new watch, but i couldnt help laughing a little bit over the thiefs, that thought they stole a 5000 dollar watch, and got a 20 dollar one.  Smile

Regards
Thomas
 
dutchjet
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RE: Personal Situation On Virgin, How Should I Handel?

Wed Jun 28, 2006 6:35 am

Quoting CPHGuard (Reply 17):
In January i was in Miami, and i flew with AF from CPH and CDG.

I am sorry, but I must ask, if you were in Miami, how did you fly from Paris to Copenhagen?

And, you were very lucky indeed.
 
CPHGuard
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RE: Personal Situation On Virgin, How Should I Handel?

Wed Jun 28, 2006 6:38 am

I flew CPH-CDG-MIA-CDG-CPH, with AF.

And yes, i was VERY happy, and lucky  Smile

Regards
Thomas
 
bestpilot
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RE: Personal Situation On Virgin, How Should I Handel?

Wed Jun 28, 2006 6:39 am

Quoting QXatFAT (Thread starter):
How Should I Handel?

I bet if your friend finds his computer, he'll be singing the Handel Messiah.
 
rikkus67
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RE: Personal Situation On Virgin, How Should I Handel?

Wed Jun 28, 2006 6:43 am

OK, I think we all need to give Sir Drama Major a break! If he is a person who is not used to air travel, and the way airlines and airports work, then a little empathy is in order.

Now, that said, I have to concur with the majority of responses here. The airline is only going to pay pennies on the dollar for any type of claim, regardless of the value of the item lost.

HOPEFULLY, the laptop might eventually show up, but the chances of that would be, realistically, in the negative numbers...

to lighten the mood around here:

Reminds me of my dear friend Susan K. who didn't know she could NOT bring fruit grown in the USA for export...BACK into USA "to save money on food while we're on vacation..." ...at least we didn't have any...umm...irregularity problems when we got to our destination.
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QXatFAT
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RE: Personal Situation On Virgin, How Should I Handel?

Wed Jun 28, 2006 7:05 am

Quoting Rikkus67 (Reply 21):
OK, I think we all need to give Sir Drama Major a break! If he is a person who is not used to air travel, and the way airlines and airports work, then a little empathy is in order

Yes thank you. The only other flight he has been on is with me from SFO-SEA on UA when both of our familys went on a Washington golf trip.
Don't Tread On Me!
 
Leezyjet
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RE: Personal Situation On Virgin, How Should I Handel?

Wed Jun 28, 2006 7:12 am

If he is going to file a Police report, that usually needs to be done within 24 hours, so he may have missed the boat on that one too.

 Smile
"She Rolls, 45 knots, 90, 135, nose comes up to 20 degrees, she's airborne - She flies, Concorde Flies"
 
VC-10
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RE: Personal Situation On Virgin, How Should I Handel?

Wed Jun 28, 2006 7:12 am

Quoting QXatFAT (Reply 16):
I should expect that one of you guys will steal it?"

Virgin do not have their own baggage staff or even check-in staff for that matter in the US, so it will not be Virgin staff who stole it.
 
jetdeltamsy
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RE: Personal Situation On Virgin, How Should I Handel?

Wed Jun 28, 2006 1:38 pm

Quoting QXatFAT (Reply 14):
Quoting Jetdeltamsy (Reply 12):
He needs to report it to Virgin and he needs to file a police report.

Now what can the police do?

The police report is what gives you grounds to a) sue the airline and b) file a claim with your personal insurance company.

It gives the claim legal merit.
Tired of airline bankruptcies....EA/PA/TW and finally DL.
 
AR385
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RE: Personal Situation On Virgin, How Should I Handel?

Thu Jun 29, 2006 12:35 am

I have a different position here. First, it does not matter if he checked in a laptop or a rooster. From the moment VS or any airline accepts the bagagge, at that point they become responsible for it. So my suggestion is that your friend keeps pestering VS, threatening to go to the media perhaps. Second, of course, file a report with the police, at least it would serve as official proof that a crime was committed.

Lastly, tell him to find a good attorney who likes exposure and if he can't afford it, negotiate with him a percentage of the settlement. Then, sue VS ass's off for a lot more than the value of the PC. You say he has to work with public computers. A good lawyer can use that as an argument for saying VS conduct has had a serious impact on his classes, therefore causing unnecessary stress. This may work better in the US, but I'm sure that in the end VS will cut its losses and pay up.

Last year I flew First Class in LAN and when I picked up my baggage at MEX, it was totally ripped apart and a sorry attempt had been made to keep it together with duct tape. I mean, it looked like a pack of dogs had gotten it as their play toy. Aside from the many things that were stolen, many more things were broken inside. First they gave me that crap about their limit of liability. I threatened them with exposing them and suing them and then they started to negotiate with me different amounts. Each time one amount was higher than the other. Finally, after a month they coughed up USD 4500$ which was close to the real value of the things I had inside that were stolen and the ones which were beyond repair.

He will have to be patient though.
 
rikkus67
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RE: Personal Situation On Virgin, How Should I Handel?

Thu Jun 29, 2006 1:10 am

Wow AR385... I am sure your story is more the exception than the rule! Bravo for getting your value back, but at the same time.... imagine if that happened in EVERY case: No more automated baggage handling...longer waits at airports, and HUGE restrictions by the airlines over what can be brought onboard.... let alone the cost of travel insurance skyrocketting....
AC.WA.CP.DL.RW.CO.WG.WJ.WN.KI.FL.SK.ACL.UA.US.F9
 
QXatFAT
Topic Author
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RE: Personal Situation On Virgin, How Should I Handel?

Thu Jun 29, 2006 1:56 am

Quoting Rikkus67 (Reply 27):
Wow AR385... I am sure your story is more the exception than the rule! Bravo for getting your value back, but at the same time.... imagine if that happened in EVERY case: No more automated baggage handling...longer waits at airports, and HUGE restrictions by the airlines over what can be brought onboard.... let alone the cost of travel insurance skyrocketting....

It would be more of a tighter eye on these people. It would cause the airlines to actually CARE about our things. I mean these people hire thiefs and dont care.

Thank you AR385. I will mention this to him. He has of course had to pay more money for things because of phone calls now back to the USA and having to pay for internet access instead of it being wireless
Don't Tread On Me!
 
APFPilot1985
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RE: Personal Situation On Virgin, How Should I Handel?

Thu Jun 29, 2006 2:22 am

Quoting AR385 (Reply 26):
First, it does not matter if he checked in a laptop or a rooster. From the moment VS or any airline accepts the bagagge, at that point they become responsible for it.

Yes, it does matter, when you buy and then use your ticket you are agreeing to a contract that says that the airline is only limited to a set amount of liability for luggage. You can't just go suing because you change your mind on a contract that you agreed to.


Anyway regardless I am sure that the TSA was behind this.
Stand Up and Be Counted Visit Site Related to Voice your opinion
 
AR385
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RE: Personal Situation On Virgin, How Should I Handel?

Thu Jun 29, 2006 3:13 am

Quoting Rikkus67 (Reply 27):
Wow AR385... I am sure your story is more the exception than the rule! Bravo for getting your value back, but at the same time.... imagine if that happened in EVERY case: No more automated baggage handling...longer waits at airports, and HUGE restrictions by the airlines over what can be brought onboard.... let alone the cost of travel insurance skyrocketting....

Thanks for the Bravo

I understand your point. Specially considering that my ticket was worth USD $5000 and they basically ended up paying it back. However, it is more than likely that airlines will start investing or demanding more security and better handling for their baggage than going the route of the scenario you are presenting. I'm not saying it's impossible, but I believe it's unlikely.

For example, A few years ago there were many complaints at London City Airport about lost baggage. An investigation was launched because airlines demanded it due to the amount of money they were losing settling up with customers. When the investigator landed at London City, he actually saw from his plane window, what was going on. Turns out baggage handlers were driving like in a rally and in a particular corner, when they turned, a bunch of bags, due to that old law we all have to obey, gravity, and its cousin, inertia, fell into the river, never to be seen again, without the driver realizing.

My point is that if customers had not complained about it and it wasn't costing the airlines a dime, then the truth would have come out much later than it did.
 
FlyKev
Crew
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RE: Personal Situation On Virgin, How Should I Handel?

Thu Jun 29, 2006 3:13 am

The handlers are the ones responsible fopr your baggage and not the airline. These stories are not uncommon, and im pretty sure they echo around.
Face the facts, the best way to hid somethign valuable in your suitcase is to hide it beneath some really stinky pants (or any underwear) and socks. Believe me, no one wants to go near 2 week old pants!

(Oh and this is why you have travel insuarance)

Kev.
The white zone is for immediate loading and unloading of passengers only

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